Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | ||||||||||||||||
| 11E036000 | VOLKSWAGEN OF AMERICA, INC | from 03/18/2010 to 08/22/2011 | E (Equipment) | 3505 | 11/30/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 09/08/2011 | 09/12/2011 | |||||||
| Defect Summary | Volkswagen is recalling certain stainless steel exhaust tips, part number 1k0 071 910 u, sold as accessory equipment for use on model year 2011-2012 jetta sedan vehicles manufactured from march 18, 2010, through august 22, 2011. these exhaust tips may extend beyond the original length of the factory-installed exhaust pipes. it is possible for inadvertent contact to occur with a person's leg. | |||||||||||||||
| Consequence Summary | If the tailpipe extension is hot during inadvertent contact, a burn could occur. | |||||||||||||||
| Corrective Summary | Dealers will inspect and replace the stainless steel exhaust tips as necessary free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen's safety recall number is 26g9/v4.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| 11V466000 | VOLKSWAGEN OF AMERICA, INC | from 03/18/2010 to 08/22/2011 | V (Vehicle) | 30294 | 11/30/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 09/07/2011 | 09/08/2011 | |||||||
| Defect Summary | Volkswagen is recalling certain model year 2011-2012 jetta sedan vehicles manufactured from march 18, 2010, through august 22, 2011. some vehicles had a stainless steel exhaust tip installed at the port during importation. these exhaust tips may extend beyond the original length of the factory-installed exhaust pipes. it is possible for inadvertent contact to occur with a person's leg. | |||||||||||||||
| Consequence Summary | If the tailpipe extension is hot during inadvertent contact, a burn could occur. | |||||||||||||||
| Corrective Summary | Dealers will inspect and replace the stainless steel exhaust tips as necessary free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen's safety recall number is 26g8/u3.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TB-01-12-03 | 02/10/2012 | 10043528 | Volkswagen: instrument cluster shows brake warning light on, caused by an incorrect sampling rate between ecm and g608 vacuum sensor. *pe | 04/09/2012 | |
| TB-24-11-03 | 12/20/2011 | 10043288 | Volkswagen: under high electric power consumption, vehicle would run rough and have cold starts. *pe | 03/09/2012 | |
| TB-15-11-04 | 12/22/2011 | 10043276 | Volkswagen: certain model year vehicles are experiencing engine not starting, making a rattling noise when engine has started, timing chain keeps slipping and exhaust light comes on. *pe | 03/08/2012 | |
| SB-10-11-01 | 02/14/2011 | 10038655 | Ready | 06/24/2011 | |
| SB-10-11-01 | 02/14/2011 | 10038655 | Volkswagen: malfunction light is on and there is noise with the engine running rough. multiple trouble codes possibly stored. all models 2008-2012. *rm | 06/24/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| V201203 | 12/03/2012 | 10050079 | Volkswagen:evaporative (evap) emission system, diagnostic trouble code diagnosis. revised procedure developed to test evap system without fuel cap. *js | 01/24/2013 | |
| SB-28E6 | 11/24/2010 | 10037349 | Volkswagen: there is a warranty extension on hard start conditions for customers who had an earlier campaign addressed on their vehicles. *rm | 05/20/2011 | |
| SB-28E6 | 11/24/2010 | 10037349 | Ready | 05/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 01/02/2012 | 6000 | 1 | |
| Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. while sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while i was driving at consistent low speeds. in almost all cases, i was attempting to maintain a consistent speed around either 13pmh or 30 mph. eventually, i found the rocking motion very easy to reproduce. i'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. while it happens even on flat ground, i found that a slight decline is most likely to reproduce the feeling. my best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. the fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. while sometimes this is simply a nuisance, i have had on many occasions felt that it was a genuine safety hazard since i couldn't predict how the engine would react. this in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. i've mentioned this problem every single time i've taken my car in for it's regularly scheduled maintenance. the vehicle has a diesel dsg engine, and as i've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. however, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe. *tr | |||
| 01/02/2012 | 6000 | ||
| Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. while sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while i was driving at consistent low speeds. in almost all cases, i was attempting to maintain a consistent speed around either 13pmh or 30 mph. eventually, i found the rocking motion very easy to reproduce. i'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. while it happens even on flat ground, i found that a slight decline is most likely to reproduce the feeling. my best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. the fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. while sometimes this is simply a nuisance, i have had on many occasions felt that it was a genuine safety hazard since i couldn't predict how the engine would react. this in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. i've mentioned this problem every single time i've taken my car in for it's regularly scheduled maintenance. the vehicle has a diesel dsg engine, and as i've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. however, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe. | |||
| 10/09/2012 | 38500 | ||
| Never received the recall notice for leaky fuel lines by my local dealer. my car developed a leak and almost caused a crash as it shut down while driving down the road.i am furious as i now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer i don't believe these cars are safe or dependable to drive and it's brand new! i think vw has done a horrible job and i don't want to ever buy a vw again. | |||
| 10/03/2012 | 38000 | ||
| Tl* the contact owns a 2011 volkswagen jetta. the contact stated the exhaust tip was extended beyond the original length of the factory-installed exhaust pipes. as a result, the exhaust pipes burned a child's legs on three different occasions. the vehicle was taken to the dealer on one occasion but the dealer did not repair the problem. the contact referenced nhtsa campaign id number: 11e036000 (engine and engine cooling: exhaust system) and called the dealer. the dealer repaired the exhaust pipe by capping the tips of the pipes per the recall. the manufacturer was notified. the vehicle was repaired. the failure mileage was 38,000. | |||
| 10/09/2012 | 38500 | ||
| Never received the recall notice for leaky fuel lines by my local dealer. my car developed a leak and almost caused a crash as it shut down while driving down the road.i am furious as i now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer i don't believe these cars are safe or dependable to drive and it's brand new! i think vw has done a horrible job and i don't want to ever buy a vw again. | |||
| 10/03/2012 | 38000 | ||
| Tl-the contact owns a 2011 volkswagen jetta. the contact stated the exhaust tip was extended beyond the original length of the factory-installed exhaust pipes. as a result, the exhaust pipes burned a child's legs on three different occasions. the vehicle was taken to the dealer on one occasion but the dealer did not repair the problem. the contact referenced nhtsa campaign id number: 11e036000 (engine and engine cooling: exhaust system) and called the dealer. the dealer repaired the exhaust pipe by capping the tips of the pipes per the recall. the manufacturer was notified. the vehicle was repaired. the failure mileage was 38,000. kmj | |||
| 10/03/2012 | 38000 | ||
| Tl-the contact owns a 2011 volkswagen jetta. the contact stated the exhaust tip was extended beyond the original length of the factory-installed exhaust pipes. the exhaust pipes burned her daughters legs on three different occasions. the vehicle was taken to the dealer on one occasion but the dealer did not repair the problem. there was a recall nhtsa campaign id number: 11e036000 (engine and engine cooling: exhaust system). the contact called the dealer again and they repaired the exhaust pipe by capping the tips of the pipes under the recall. the manufacturer was notified and her vehicle was repaired. the failure mileage was 38,000. dr | |||
| ENGINE AND ENGINE COOLING | |||
| 09/13/2012 | 35465 | 1 | |
| Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalytic converter was failing. we had car towed to nearest dealership. after 4 days dealer stated fuel had traces of gasoline, this is not possible i have never put gas in my diesel car. i immediately began making phone calls and the fuel companies where fuel purchased for last 5 fuelings where requested. last purchase from sheetz hagerstown i notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. once i have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. on third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the presence of gasoline contamination. after i threatened a lawyer they state will call corporate for direction and have rep review. vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purchased new with only 4 miles on it i have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. i demand an investigation and an extended warranty on these diesel motors this is not fair to the consumer. *tr | |||
| 07/05/2011 | |||
| Tl- the contact owns a 2011 volkswagen jetta. the contact stated that the vehicle would lose power and fail to accelerate before stalling sporadically and without warning. the vehicle was taken to the dealer for a diagnosis where the dealer advised that they could find nothing wrong with the vehicle. the vehicle was not repaired. the vin was not available. the failure mileage was unknown, but the current mileage was 18,800. kmj | |||
| 07/05/2011 | |||
| Tl- the contact owns a 2011 volkswagen jetta. the contact stated the vehicle looses power and will not accelerate and then eventually stalls. the contact stated there is no warning prior to the failure. the vehicle had been taken to the dealer for a diagnosis and the dealer stated they found nothing wrong with the vehicle. the vin was not available. the failure mileage was unknown, but the current mileage was 18,800.rl | |||
| 09/20/2011 | 27000 | ||
| During short drive home, the glow plug light started flashing, the car then went into limp mode. when i got home, 2 miles later, the car died and would not start. i hauled the car to the vw dealer and they said my hpfp failed. vw is going to fix it under warranty, i produced the last 4 fuel fill ups showing no gas had been put in the car. this was a 2011 jetta tdi, manufacture date unknown, but car was purchased in january. | |||
| 07/20/2011 | 4900 | ||
| Volkswagen jetta sedan dsg tdi 2011. vehicle as made has a two second hold for keeping the car from rolling backwards on inclines. however the car owners manual requires a slow acceleration which allows the car to roll backwards risking hitting the car or pedestrian behind you especially in driveways with inclines endangering small children because of visibility. the only way to overcome this safety defect is to use the emergency brake to hold vehicle until rpms increase enough to engage the transmission. the front and rear windshields have a blur, the front windshield extends from the bottom to approximately six inches up the glass and the rear glass has distortion throughout. this causes eye strain, watering, and headache when subjected to for an hour or more of travel and is especially bad in bright sunlight causing an unsafe driving condition. dealer admitted distortion but refused to repair along with manufacturer. the car stalls when attempting to move forward from a stop resulting in an extremely unsafe vehicle when trying to cross lanes of traffic. the car will not reach its maximum rpm as indicated it should do by owners manual for passing or merging into traffic resulting in unsafe vehicle operation in multiple instances. the dealer actually made this worse then would not correct. the vehicle also does not have parking lights as required by some state statues and should have never been certified for sale in the usa. | |||
| 08/08/2011 | 2500 | ||
| Our 2011 volkswagen jetta tdi developed an engine oil leak. when we took it to the dealer the service manager refused to let us drive it due to the possibility of an engine fire. per the service manger the oil leak was causing an atomization of the engine oil that could have reached heated parts of the egine or exhaust and caused an oil fire. | |||
| 04/02/2011 | |||
| Tl*the contact owns a 2011 volkswagen jetta. the contact was driving approximately 30 mph, and crashed into the rear end bumper of the proceeding vehicle. suddenly, flames emitted from the front hood area. the contact exited the vehicle which then engulfed into massive flames. there were no personal injuries. the fire department extinguished the fire and a police report was filed for the incident. the vehicle was completely destroyed and towed to a collision center. the manufacturer and insurance company planned to perform an investigation to determine the cause of failure. the failure mileage was unknown. the vin was unavailable. | |||
| 04/02/2011 | |||
| Tl-the contact owns a 2011 volkswagen jetta. the contact was driving approximately 30 mph, and crashed into the rear end bumper of the proceeding vehicle. suddenly, flames emitted from the front hood area. the contact exited the vehicle which then engulfed into massive flames. there were no personal injuries. the fire department extinguished the flames and a police report was filed of the incident. the vehicle was completely destroyed and towed to a collision center. the manufacturer and insurance company planned to provide an investigation to determine the cause of failure. the failure mileage was unknown. the vin was unavailable. js | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 03/11/2011 | 2800 | ||
| Tl*the contact owns a 2011 volkswagen jetta. the contact stated that the vehicle stalled while making a turn with the clutch engaged. the vehicle stalled more than five times. the vehicle was taken to the dealer who could not duplicate the failure after performing a diagnostic test because there were no error codes. the manufacturer was not contacted. the failure mileage was 2,800. | |||
| 03/11/2011 | 2800 | ||
| Tl-the contact owns a 2011 volkswagen jetta. the contact stated the vehicle stalls while turning with the clutch pushed in. the vehicle have been stalling over five times now. the vehicle was taken to the dealer who cannot duplicate the problem after running a diagnostic test because there are no codes showing. the manufacturer was not contacted. the failure mileage was 2,800...mw | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 07/14/2011 | 4 | 07/01/2011 | |
| Letter to administrator from regarding a problem with his 2011 volkswagen jetta sel. *kb the consumer stated 13 days after purchasing the vehicle, the check engine light illuminated. the consumer took the vehicle back to the dealer, but the problem was not resolved. the consumer went to another vw who has been handling the problem ever since. the consumer stated he has been to the dealer four times in order to resolve the ongoing problem. the consumer requested that volkswagen write off the vehicle as a defective, unsafe vehicle; since the problem was in the fuel system (code po456) evap leak. | |||