Volkswagen Jetta 2011 - Fuel system - car safety information, failing parts, recalls, bulletins, complaints

Volkswagen Jetta 2011

Recalls
Technical Service Bulletins
Defect investigations
Consumer Complaints

Recalls

Campaign	Manufacturer	Type	# of units affected	Date Owner notified Mfg	Recall Initiated by	Manufacturers of recalled vehicles/products	Report Recieved Date	Record Creation Date
FUEL SYSTEM, DIESEL
11V490000	VOLKSWAGEN OF AMERICA, INC	V (Vehicle)	168275	11/15/2011	MFR	VOLKSWAGEN OF AMERICA, INC	10/03/2011	10/03/2011
Defect Summary	Volkswagen is recalling certain model 2009-2012 jetta and jetta sportwagen vehicles, manufactured from may 2008 through september 2011, model year 2010-2012 volkswagen golf vehicles, manufactured from may 2009 through september 2011, and model year 2010-2012 audi a3 vehicles, manufactured from september 2009 through september 2011, that are equipped with a 2.0l tdi common rail diesel engine/clean diesel engine. the fuel injection pulses could coincide with the natural frequency of the injector line #2, in specific load and rpm conditions. this resonance creates additional stress in the fuel line.
Consequence Summary	Due to the resonance condition, injector line number 2 could develop small cracks which could lead to fuel leakage. leaking fuel in the presence of an ignition source, may lead to a fire.
Corrective Summary	Volkswagen will install an improved fuel injector line for the number 2 cylinder on certain vehicles and will install vibration dampers on all of the injector lines. volkswagen and audi will notify owners to have the vehicles repaired free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987.
Notes	Volkswagen recall campaign number is 23j9/v5 & 23j8/k5.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins

Bulletin	Bulletin date	Item no.	Summary	Added
FUEL SYSTEM, GASOLINE
SB-20-11-01	02/04/2011	10038657	Ready	06/24/2011
SB-20-11-01	02/04/2011	10038657	Volkswagen: malfunction light is on with two possible fault codes present. this is a fuel pressure concern. *rm	06/24/2011
FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP
TB-20-12-02	11/21/2012	10051379	Volkswagen: when not driven for long periods of time, would have engine crank, but no start. sometimes engine may run rought and/or mil on. models 2009-2013 tiguan, eos, cc, gti, beetle, jetta. *pe	03/05/2013
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL
TB-20-10-02	09/16/2010	10036494	Volkswagen: mil on; dtc p0087 and/or p0192 stored in ecm fault memory. one or more of the following codes may be stored in the ecm fault memory-low fuel rail pressure detected; fuel rail pressure sensor circuit low. assistance to properl	03/23/2011
FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP
TB-20-12-02	11/21/2012	10051379	Volkswagen: when not driven for long periods of time, would have engine crank, but no start. sometimes engine may run rought and/or mil on. models 2009-2013 tiguan, eos, cc, gti, beetle, jetta. *pe	03/05/2013

Investigations

NHTSA ID	Manufacturer	Date open	Date close	Subject
FUEL SYSTEM, DIESEL
PE11023	VOLKSWAGEN OF AMERICA, INC	08/02/2011	12/02/2011	Diesel Fuel Injector Line Leakage
	By letter dated october 3, 2011, volkswagen group of america, inc. (vw) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address a defect in approximately 168,275 model year (my) 2009-2012 volkswagen jetta, jetta sportwagen, golf, and audi a3 vehicles equipped with the 2.0l tdi common rail clean diesel engine (nhtsa recall no. 11v-490).the recalled jetta and jetta sportwagen vehicles were built from may 2008 through september 2011, the golf vehicles were built from may 2009 through september 2011, and the audi a3 vehicles were built from september 2009 through september 2011.according to volkswagen, in u.s. applications of the above cited tdi vehicles including engine codes cjaa and cbea, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and rpm conditions.this resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.as a contributing factor, vw indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.lines manufactured in these periods were installed in vehicles produced in the following 10 months:december 2008, january-february 2009, october 2009, march-april 2010 and september-december 2010.injector lines using this material exhibit a significantly higher failure rate.dealers will replace injector line #2 in all vehicles built in these months.in addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.analysis of nhtsa complaints, vw complaints, vw field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.the leaking line was not identified in 62 of the vehicles.for the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by vw, which accounted for approximately one-quarter of the recalled vehicles.the failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (iptv).the failure rate for injector line #2 in other production months of recalled vehicles is 0.8 iptv.the leak/repair rates for the other injector lines are all well under 1 iptv.the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. the agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. accordingly, this investigation is closed.
PE11023	VOLKSWAGEN OF AMERICA, INC	08/02/2011		Diesel fuel injector line leakage
	The office of defects investigation has received 7 complaints alleging leakage from the fuel line to the #2 fuel injector in model year (my) 2011 volkswagen jetta vehicles equipped with 2.0l tdi common rail diesel engines.the common rail fuel system in the subject vehicles operates at extremely high fuel injection pressure (up to 1,800 bar/ 26,000 psi). the incident mileages range from 2,470 to 7,764 miles.the office is also aware of a single complaint alleging leakage from the #2 fuel injector line in a my volkswagen golf vehicle equipped with a 2.0l tdi engine. a preliminary evaluation has been opened to assess the scope, frequency and potential safety consequences of the alleged defect.

Consumer Complaints

Fail date	miles	occurences	Purchase date
FUEL SYSTEM, DIESEL
01/02/2012	6000	1
	Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. while sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while i was driving at consistent low speeds. in almost all cases, i was attempting to maintain a consistent speed around either 13pmh or 30 mph. eventually, i found the rocking motion very easy to reproduce. i'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. while it happens even on flat ground, i found that a slight decline is most likely to reproduce the feeling. my best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. the fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. while sometimes this is simply a nuisance, i have had on many occasions felt that it was a genuine safety hazard since i couldn't predict how the engine would react. this in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. i've mentioned this problem every single time i've taken my car in for it's regularly scheduled maintenance. the vehicle has a diesel dsg engine, and as i've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. however, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe. *tr
12/10/2012	30000	1
	Tdi diesel jetta with 30,000 miles by original owner was being driven 35 mph city secondary streets, vehicle abruptly lost power. coasted to side of road. police were called, they ascertained that location was safe enough until tow. towed to dealer. dealer said fuel pump had failed. vehicle had been to dealer a few days before for 30,000 mile service. diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. there was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. on a freeway, this could have been very dangerous. *tr
10/24/2012	14185	1
	Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine. *tr
10/14/2012	47000	1
	Car engine stopped suddenly while driving. drifted to side of road; car would not restart. had to pay $250 for tow to dealer. service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. he also accused me of putting the wrong gas in my car. i informed service person that it took 5 seconds on the internet to learn about the nhtsa investigation into the many high pressure fuel system failures that cause engine to stop running. interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. this is an unsafe car. i could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. many online complaint reports are for second failures, after repair. i do not trust the service dept. of any volkswagen dealer and have no confidence that the problem is eliminated. i am afraid to drive the car. *tr
09/18/2012	40812	2
	2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. car stalled and would not restart and had to be towed to dealer. this is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. nhtsa says in concluding statements dated 12/21/12 that (nhtsa recall no. 11v-490)
09/22/2012	21173	1
	High pressure fuel pump failure confirmed by vw dealer. was driving 35 mph when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. malfunction light went off and alternator and catalytic converter lights came on. car could not be restarted and was taken directly to dealer on flatbed. repairs are underway. *tr
09/13/2012	35465	1
	Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalytic converter was failing. we had car towed to nearest dealership. after 4 days dealer stated fuel had traces of gasoline, this is not possible i have never put gas in my diesel car. i immediately began making phone calls and the fuel companies where fuel purchased for last 5 fuelings where requested. last purchase from sheetz hagerstown i notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. once i have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. on third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the presence of gasoline contamination. after i threatened a lawyer they state will call corporate for direction and have rep review. vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purchased new with only 4 miles on it i have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. i demand an investigation and an extended warranty on these diesel motors this is not fair to the consumer. *tr
09/11/2012	19900	1
	I was doing my 20k service (diesel fuel filter). when i opened the fuel filter housing i found metal shavings in, and on top of the fuel filter cartridge. i had the car towed right to a vw dealership knowing that there is a major issue, and ongoing investigation with the nhtsa on hpfp failures. vw agreed that they saw metal in the fuel and on the filter, and proceeded to tell me that this was not abnormal. that every tdi car they service has metal bits in the filter. i am a ase master tech in a high volume local repair shop that deals in a very high volume of diesel repair service. metal in fuel is not normal. there is only one place for the metal to come from, and that is the hpfp. vw put a new filter in the car and sent me on my way. i guess i have to wait for the car to stop dead in traffic and not restart to do anything about it. *tr
08/26/2012	9750	1
	As i was driving my 2011 jetta tdi sportswagon, i noticed a steam coming from under the hood, and diesel smell inside of the vehicle. when i opened the hood there was diesel all over the engine and belts, and large amount of steam was coming out. when i took of the engine cover and started the car i noticed that there was a leak in the 2nd cylinder injector pipe. i do not have warranty on the vehicle, but this issue should be fixed and paid by vw. there is smell in the vehicle, foam is soaked with diesel, and belts might have less life in them. please address this issue so this would be fixed at no cost to me. *tr
08/27/2012	16000	1
	I was approaching a highway intersection, and the vehicle's glow-plug light came on. the engine immediately shut down, and i was able to stop just short of the intersection. the vehicle would not start again. aaa took the vehicle to the local dealership via flatbed. the dealership initially thought the problem was water in the fuel, but after flushing the fuel system, the vehicle still would not start. at that point, they took apart the fuel pump, and discovered that the pump had failed internally, and put metal shavings into the fuel system. repair quote was approximately $10,000. *tr
08/12/2012	54276	1
	While driving at 75 mph on the highway the vehicle lost power. the check engine light began flashing, as did the dpf light and the pre-heat coil light. i was able to get the vehicle off the highway and into a driveway before it quit. would not start again. had vehicle towed to dealership the next day. was informed that the hpfp failed, and that the pump and fuel distribution system had to be replaced. service director indicated that the repair bill would be $10-11,000. vw is covering the cost of the repair. am grateful that i had dropped my wife and young daughter off at home, and that i was not in heavy traffic when this occurred. *tr
08/28/2011	12000
	Vehicle lost power above 1000 rpm while driving on freeway. after coasting to a safe location, found engine compartment soaked with fuel. vehicle had left a trail of fuel behind it. vehicle was repaired by dealer: fuel line from the common rail to injector #2 was replaced.
04/12/2011	7764
	Fuel leak on vw jetta tdi dealer changed line and injector on #2 cylinder
05/04/2011	3081
	We purchased a 2011 volkswagen jetta tdi that broke down with only 3081 miles. no warning lights came on; it just stalled out in the middle of the roadway (without warning) and wouldn
05/17/2011	1445
	2011 vw jetta tdi with 1445 total miles on the vehicle suddenly lost all power with glow plug light on the dash blinking. car would not start again, was not drivable and had to be towed into the dealer for repairs. the diagnosis is the fuel pump destroyed itself and sent debris through the fuel pumps, fuel injectors, fuel lines and filter. vehicle has not been repaired and there is no estimate of when the vehicle will be repaired.
05/04/2011	3081
	We purchased a 2011 volkswagen jetta tdi that broke down with only 3081 miles. no warning lights came on; it just stalled out in the middle of the roadway (without warning) and wouldn
05/17/2011	1445
	2011 vw jetta tdi with 1445 total miles on the vehicle suddenly lost all power with glow plug light on the dash blinking. car would not start again, was not drivable and had to be towed into the dealer for repairs. the diagnosis is the fuel pump destroyed itself and sent debris through the fuel pumps, fuel injectors, fuel lines and filter. vehicle has not been repaired and there is no estimate of when the vehicle will be repaired.
05/04/2011	3081
	We purchased a 2011 volkswagen jetta tdi that broke down with only 3081 miles. no warning lights came on; it just stalled out in the middle of the roadway (without warning) and wouldn
05/17/2011	1445
	2011 vw jetta tdi with 1445 total miles on the vehicle suddenly lost all power with glow plug light on the dash blinking. car would not start again, was not drivable and had to be towed into the dealer for repairs. the diagnosis is the fuel pump destroyed itself and sent debris through the fuel pumps, fuel injectors, fuel lines and filter. vehicle has not been repaired and there is no estimate of when the vehicle will be repaired.
04/24/2011	4800
	Tl* the contact owns a 2011 volkswagen jetta. while driving approximately 65 mph, the vehicle began to decelerate before stalling with the illumination of the check engine warning light. the vehicle was towed to an authorized dealer where the contact was told that the fuel filter had become clogged. the vehicle was in the process of having the fuel pump and filter repaired. the failure and current mileage was 4,800.
04/24/2011	4800
	Tl-the contact owns a 2011 volkswagen jetta. while driving approximately 65 mph the vehicle began to decelerate before stalling. a check engine light began illuminating on the dashboard during the failure. the vehicle was towed to an authorized dealer where the contact was told the fuel filter was clogged. the vehicle was in the process of having the fuel pump and filter repair. the failure and current mileages were 4,800. sm.
04/15/2011	1889
	On friday, april 15th at approx 10:30pm i was driving my 2011 vw jetta tdi (with less than 1800 miles on it) on the highway approx 2 1/2 hours from home and it stalled. i coasted off to the shoulder and was not able to restart the engine. after nearly 2 hours the tow truck arrived that vw roadside assistance sent and the car was towed to the nearest dealership which was about 60 miles away from the breakdown point. i had to spend the night in a hotel in a strange area. on monday, april 18th the dealership stated an outstanding electrical recall was the problem. they changed a wire harness and some fuses and the car was ready for pick up. i drove 100 miles to retrieve my car on april 18th. today on april 19th after sitting in my driveway overnight the car would not start again and was towed to the nearest vw dealership in my home town. still waiting for waiting for a diagnosis. the dealership states they only have 1 vw technician and he is on vacation through friday april 22nd.
03/31/2011	4500
	I have a 2011 vw jetta sedan, purchased in january of 2011. i had a fuel injector failure, causing diesel fuel to spray within the engine compartment of my vehicle and fuel to leak onto the roadway as i was driving. there was no vehicle warning lights indicating any failure or leakage other than a fuel smell. when i parked my car in my driveway and turned off the vehicle my husband noticed feul leaking out of the vehicle. i am very concerned about the safety of this vehicle as the vehicle and i could have caught on fire at any time.
FUEL SYSTEM, GASOLINE
04/19/2012	29000
	Car is a 2011 vw jetta tdi.i was told by the vw dealer that the high preasure fuel pump had fallen apart causing metal to go through the fuel system.i bought the car new in july of 2011.volkwagen is replacing the entire fuel system but i am conerened that damage may have already been done to the engine.
07/14/2011		4	07/01/2011
	Letter to administrator from regarding a problem with his 2011 volkswagen jetta sel. *kb the consumer stated 13 days after purchasing the vehicle, the check engine light illuminated. the consumer took the vehicle back to the dealer, but the problem was not resolved. the consumer went to another vw who has been handling the problem ever since. the consumer stated he has been to the dealer four times in order to resolve the ongoing problem. the consumer requested that volkswagen write off the vehicle as a defective, unsafe vehicle; since the problem was in the fuel system (code po456) evap leak.
12/19/2011	11000
	Attempted to start 2011 jetta tdi with 11000 miles after it had been sitting in a parking lot for 9 hours. temperature 45f outside. vehicle started perfectly and then died seconds later. attempted to start vehicle again, but would not turn over. had a lot of trouble getting it to start and when it did it was running very rough and then would die immediately. finally able to start vehicle and keep it running after approximately 30 minutes. was able to drive 30+ miles home - started fine after. this is the second occurrance. this first occurred approximately 1 month ago with 8000 miles on vehicle. outside temperature was in mid forties. car would not start at all - kept turning over, but would not start. glow plug light flashed intermitently. after waiting approximately 45 minutes to 1 hour the car started up fine without hesitation. vehicle was at dealer 2 days prior to second incident, but they could not find anything. vehicle will be returning to dealer asap.
11/01/2011	142999
	Tl* the contact owns a 2011 volkswagen jetta. the contact stated while driving 65 mph the engine stalled without warning. the lights on the instrumental panel illuminated after the failure occurred. the vehicle was taken to the dealer who performed a diagnostic test that located the failure in the fuel system. the vehicle was repaired. the dealer replaced the fuel lines, pump, and the fuel tank. the contact stated the entire fuel system was replaced. the failure and current mileage was 14,299.
11/01/2011	142999
	Tl- the contact owns a 2011 volkswagen jetta. the contact stated while driving 65 mph the engine stalled without warning. the lights on the instrumental panel illuminated after the failure occurred. the vehicle was taken to the dealer who performed a diagnostic test that located the failure in the fuel system. the vehicle was repaired. the dealer replaced the fuel lines, pump, and the fuel tank. the contact stated the entire fuel system was replaced. the failure and current mileage was 14,299. rvk
11/01/2011	5680
	Bought my jetta tdi new 4 months ago. filled up with diesel on a monday morning and had driven approximately 70 miles before i had this problem. was driving home tuesday (at 60mph) when suddenly lost acceleration and glow plug light started flashing. was able to limp to a vw dealership about 1 mile back but car would not accelerate above 35mph. the next day the dealership gave the diagnosis of water in the diesel and told me everything that the diesel had touched would have to be replaced (fuel tank, lines, filter, etc.) .they said the vw warranty would pay for it this one time but if it happened again i would be responsible for the over $5000 cost. when i asked how i could avoid this in the future i was told i just needed to purchase my diesel from a reputable place. (seriously!!! do they think i am buying bubba's home brewed biodiesel on the side of the road or something???) i reported to the texas dept of agriculture that the vw dealership was claiming the diesel i had purchased on monday had water in it. the tda promptly came out and investigated the station where i purchase fuel and reported to me that they found nothing wrong with the diesel. this sounds to me like a major oversight on the part of vw if there is no way to avoid such a potentially dangerous and costly problem. i traded a much nicer and more comfortable suv for this jetta in an attempt to save $$$ on fuel. i think i've made a huge mistake.
11/01/2011	142999
	Tl- the contact owns a 2011 volkswagen jetta. the contact stated while driving 65 mph the engine stalled without warning. the lights on the instrumental panel illuminated after the failure occurred. the vehicle was taken to the dealer who performed a diagnostic test that located the failure in the fuel system. the vehicle was repaired. the dealer replaced the fuel lines, pump, and the fuel tank. the contact stated the entire fuel system was replaced. the failure and current mileage was 14,299. rvk
11/01/2011	5680
	Bought my jetta tdi new 4 months ago. filled up with diesel on a monday morning and had driven approximately 70 miles before i had this problem. was driving home tuesday (at 60mph) when suddenly lost acceleration and glow plug light started flashing. was able to limp to a vw dealership about 1 mile back but car would not accelerate above 35mph. the next day the dealership gave the diagnosis of water in the diesel and told me everything that the diesel had touched would have to be replaced (fuel tank, lines, filter, etc.) .they said the vw warranty would pay for it this one time but if it happened again i would be responsible for the over $5000 cost. when i asked how i could avoid this in the future i was told i just needed to purchase my diesel from a reputable place. (seriously!!! do they think i am buying bubba's home brewed biodiesel on the side of the road or something???) i reported to the texas dept of agriculture that the vw dealership was claiming the diesel i had purchased on monday had water in it. the tda promptly came out and investigated the station where i purchase fuel and reported to me that they found nothing wrong with the diesel. this sounds to me like a major oversight on the part of vw if there is no way to avoid such a potentially dangerous and costly problem. i traded a much nicer and more comfortable suv for this jetta in an attempt to save $$$ on fuel. i think i've made a huge mistake.
11/08/2011	7000
	Tl- the contact owns a 2011 volkswagen jetta. the contact stated that the vehicle did not have the vibration damper isolations installed in the fuel injection lines. the dealer and the manufacturer were contacted and they advised the contact that the vin was not included in the recall associated with nhtsa campaign id number: 11v490000 (fuel system, diesel) and denied assistance with repairs. the vehicle was not repaired. the failure and the current mileage was 7,000. kmj
11/01/2011	5680
	Bought my jetta tdi new 4 months ago. filled up with diesel on a monday morning and had driven approximately 70 miles before i had this problem. was driving home tuesday (at 60mph) when suddenly lost acceleration and glow plug light started flashing. was able to limp to a vw dealership about 1 mile back but car would not accelerate above 35mph. the next day the dealership gave the diagnosis of water in the diesel and told me everything that the diesel had touched would have to be replaced (fuel tank, lines, filter, etc.) .they said the vw warranty would pay for it this one time but if it happened again i would be responsible for the over $5000 cost. when i asked how i could avoid this in the future i was told i just needed to purchase my diesel from a reputable place. (seriously!!! do they think i am buying bubba's home brewed biodiesel on the side of the road or something???) i reported to the texas dept of agriculture that the vw dealership was claiming the diesel i had purchased on monday had water in it. the tda promptly came out and investigated the station where i purchase fuel and reported to me that they found nothing wrong with the diesel. this sounds to me like a major oversight on the part of vw if there is no way to avoid such a potentially dangerous and costly problem. i traded a much nicer and more comfortable suv for this jetta in an attempt to save $$$ on fuel. i think i've made a huge mistake.
11/08/2011	7000
	Tl- the contact owns a 2011 volkswagen jetta. the contact stated that the vehicle did not have the vibration damper isolations installed in the fuel injection lines. the dealer and the manufacturer were contacted and they advised the contact that the vin was not included in the recall associated with nhtsa campaign id number: 11v490000 (fuel system, diesel) and denied assistance with repairs. the vehicle was not repaired. the failure and the current mileage was 7,000. kmj
11/04/2011	16000
	I was traveling on a pa interstate when a warning light began flashing on my dashboard. i immediately lost acceleration in my vehicle, and when i pulled off to the shoulder of the road diesel fuel was running from beneath my vehicle off to the should of the road. i was unable to make it to the nearest exit and had to wait for assistance from the police and a towing company. there was no warning that anything was going wrong until it happened. the events all happened within 20 seconds of each other, with no other warning.
11/08/2011	7000
	Tl-the contact owns a 2011 volkswagen jetta 2011. the contact stated the vehicle does not have the vibration damper isolations installed in the fuel injection lines. the dealer, and the manufacturer was contacted and they advised that the vin was not included in nhtsa campaign id number: 11v490000 component: fuel system, diesel, and denied assistance with the repair. the vehicle was not repaired. the failure and the current mileage was 7,000. li
11/04/2011	16000
	I was traveling on a pa interstate when a warning light began flashing on my dashboard. i immediately lost acceleration in my vehicle, and when i pulled off to the shoulder of the road diesel fuel was running from beneath my vehicle off to the should of the road. i was unable to make it to the nearest exit and had to wait for assistance from the police and a towing company. there was no warning that anything was going wrong until it happened. the events all happened within 20 seconds of each other, with no other warning.
10/19/2011	13400
	Note: tdi (diesel) engine, high-pressure fuel pump (hpfp) failure. driver was driving 75 mph on the interstate when the engine malfunction (flashing coil) light illuminated and the car stalled. car coasted to a stop, but would not restart. called manufacturer roadside assistance and they prompty sent a flatbed tow truck to transport vehicle to dealership. dealership determined there was metal debris in diesel fuel filter and in high-pressure fuel pump (hpfp) and that the hpfp had failed destructively distributing metal debris throughout the fuel system. entire fuel system (tank to injectors) was replaced under warranty by manufacturer.
09/29/2011	8240
	2011 vw jetta tdi began to feel sluggish around 7200 miles. at 8240 going 35 mph car died. and would not start. told entire fuel system needs replaced.
09/20/2011	27000
	During short drive home, the glow plug light started flashing, the car then went into limp mode. when i got home, 2 miles later, the car died and would not start. i hauled the car to the vw dealer and they said my hpfp failed. vw is going to fix it under warranty, i produced the last 4 fuel fill ups showing no gas had been put in the car. this was a 2011 jetta tdi, manufacture date unknown, but car was purchased in january.
09/09/2011	17000
	On 9/9/2011 while driving on ca 91 fwy, i started noticing abnormal drop in the fuel tank, by moniting my dashboard, at the time i had half tank of fuel. i stopped the car on a safe location, and discovered a fuel leakage underneath the trunk. the fuel was completely drained, and i had to call for volkswagen road side assistance to tow the vehicle to the nearest dealer. the vehicle was towed to a volkswagen dealer in garden grove, ca. the dealer investigated it the problem, and acknowledged that the problem was due to probable assembly line fault. the dealer ordered new parts, and fixed the problem, unfortunately, the fuel smell still exist, but i can't see leakage.
09/09/2011	20061
	Crack in supply line to #2 injector. fuel spray all over back of engine/engine compartment and onto ground while driving, fuel mist/film all over back of car. engine control failure warning light came on. stopped to investigate, noticed diesel smell, but didn't see anything else (it was dark). restarted, light no longer illuminated. after about 2 miles, light came back on along with check engine warning light. i was close to home, so i came on to the house. there i noticed a stronger diesel smell, the film on the back of the car. got flashlight and noticed the fuel dripping and the fuel in the engine compartment. called vw 24 hour roadside assistance and had the car towed to nearest dealer on the next morning, a saturday. their diagnosis (monday) was cracked fuel line. i asked which cylinder/injector, she said #2. i asked them to save parts and to document and informed them that there was an investigation. the repair should be completed by end of day on tuesday. part had to be over-nighted from somewhere else.
09/09/2011	17000
	On 9/9/2011 while driving on ca 91 fwy, i started noticing abnormal drop in the fuel tank, by moniting my dashboard, at the time i had half tank of fuel. i stopped the car on a safe location, and discovered a fuel leakage underneath the trunk. the fuel was completely drained, and i had to call for volkswagen road side assistance to tow the vehicle to the nearest dealer. the vehicle was towed to a volkswagen dealer in garden grove, ca. the dealer investigated it the problem, and acknowledged that the problem was due to probable assembly line fault. the dealer ordered new parts, and fixed the problem, unfortunately, the fuel smell still exist, but i can't see leakage.
09/09/2011	20061
	Crack in supply line to #2 injector. fuel spray all over back of engine/engine compartment and onto ground while driving, fuel mist/film all over back of car. engine control failure warning light came on. stopped to investigate, noticed diesel smell, but didn't see anything else (it was dark). restarted, light no longer illuminated. after about 2 miles, light came back on along with check engine warning light. i was close to home, so i came on to the house. there i noticed a stronger diesel smell, the film on the back of the car. got flashlight and noticed the fuel dripping and the fuel in the engine compartment. called vw 24 hour roadside assistance and had the car towed to nearest dealer on the next morning, a saturday. their diagnosis (monday) was cracked fuel line. i asked which cylinder/injector, she said #2. i asked them to save parts and to document and informed them that there was an investigation. the repair should be completed by end of day on tuesday. part had to be over-nighted from somewhere else.
08/25/2011	21015
	Tl* the contact owns a 2011 volkswagen jetta. the contact stated that the high pressure fuel hose fractured and caused the vehicle to stall. the vehicle was taken to the dealer where the high pressure fuel hose was replaced. the failure mileage was 21,015.
08/25/2011	21015
	Tl- the contact owns a 2011 volkswagen jetta. the contact stated that the high pressure fuel hose fractured and caused the vehicle to stall. the vehicle was taken to the dealer where the high pressure fuel hose was replaced. the failure mileage was 21,015. kmj
08/25/2011	21015
	Tl- the contact owns a 2011 volkswagen jetta. the contact stated the high pressure fuel hose broke on the vehicle. the contact stated the vehicle stalled when the failure occurred. the vehicle was taken to the dealer and the high pressure fuel hose was replaced. the current mileage was 21,015.rl
08/06/2011	9622
	While driving on the highway we started to smell diesel fuel. when we stopped we noticed fuel dripping from the car. volkswagen was contacted to come tow the car to the nearest dealer. before they would tow the car they requested that i have the fire department come out and certify the car safe to tow. once the dealer diagnosed the problem they stated one of my o rings had weekend causing a #2 injector line leak. they replaced the part, cleaned up the car and returned it to me.
05/01/2011	200
	Vehicle will accelerate and decelerate upon acceleration at a stop sign, or most often when traveling at 25-45 mph. suspect link to recent investigation into fuel line leakage. service manager at dealership has stated he feels as though he has been hit from behind at and mph up to freeway speeds in his 2011 jetta tdi.
08/08/2011	8100
	The high pressure fuel system is leaking from one of the fuel injectors. there is currently an investigation going on that was brought my attention to see if i had the problem. and it looks as if i do.
08/06/2011	9622
	While driving on the highway we started to smell diesel fuel. when we stopped we noticed fuel dripping from the car. volkswagen was contacted to come tow the car to the nearest dealer. before they would tow the car they requested that i have the fire department come out and certify the car safe to tow. once the dealer diagnosed the problem they stated one of my o rings had weekend causing a #2 injector line leak. they replaced the part, cleaned up the car and returned it to me.
05/01/2011	200
	Vehicle will accelerate and decelerate upon acceleration at a stop sign, or most often when traveling at 25-45 mph. suspect link to recent investigation into fuel line leakage. service manager at dealership has stated he feels as though he has been hit from behind at and mph up to freeway speeds in his 2011 jetta tdi.
08/08/2011	8100
	The high pressure fuel system is leaking from one of the fuel injectors. there is currently an investigation going on that was brought my attention to see if i had the problem. and it looks as if i do.
08/06/2011	9622
	While driving on the highway we started to smell diesel fuel. when we stopped we noticed fuel dripping from the car. volkswagen was contacted to come tow the car to the nearest dealer. before they would tow the car they requested that i have the fire department come out and certify the car safe to tow. once the dealer diagnosed the problem they stated one of my o rings had weekend causing a #2 injector line leak. they replaced the part, cleaned up the car and returned it to me.
05/01/2011	200
	Vehicle will accelerate and decelerate upon acceleration at a stop sign, or most often when traveling at 25-45 mph. suspect link to recent investigation into fuel line leakage. service manager at dealership has stated he feels as though he has been hit from behind at and mph up to freeway speeds in his 2011 jetta tdi.
08/08/2011	8100
	The high pressure fuel system is leaking from one of the fuel injectors. there is currently an investigation going on that was brought my attention to see if i had the problem. and it looks as if i do.
05/01/2011	200
	Vehicle will accelerate and decelerate upon acceleration at a stop sign, or most often when traveling at 25-45 mph. suspect link to recent investigation into fuel line leakage. service manager at dealership has stated he feels as though he has been hit from behind at and mph up to freeway speeds in his 2011 jetta tdi.
08/08/2011	8100
	The high pressure fuel system is leaking from one of the fuel injectors. there is currently an investigation going on that was brought my attention to see if i had the problem. and it looks as if i do.
05/30/2011	6422
	While on an out of state road trip. we stopped at a fuel station and smelled a really strong diesel smell. thinking there was just diesel spill at the fuel station we continued on our way on the interstate. approx. 30 miles later down the interstate our glow plug light started to blink, which indicated a problem with the engine. we went to the nearest exit and stopped the car. when we got out the diesel smell was even stronger. smoke was coming from the hood and diesel was heavily dripping from the whole underside of the vehicle. the vehicle was towed to a dealership in oregon. the dealership told me it was a #2 fuel injector leak and that volkswagen wants them (the dealership in oregon) remove the entire engine and send it to germany for examination on a test stand. three weeks after the car was towed to the oregon dealership they called me and informed me i could come get it. i drove back to oregon to get the car and it still smelled extremly strong of diesel and the exterior was still covered in the diesel that leaked from the engine. i asked the service department to change the fiber engine cover. they told me there was no reason to do that and would have to get that approved. i drove the car back home to california and then called volkswagen of america to get my car fixed right. they had me bring it to the dealership i bought it from in roseville, ca. roseville volkswagen service worker identified the car have a strong diesel smell just walking near the car. they wrote on the service ticket that they found the fiber engine cover soaked with diesel fuel. roseville volkswagen had the car for nine more days to clean and detail the inside and outside of the car.
11/24/2010	3000
	1 recently purchased a (2011) vw jetta at chapman volkswagen in tucson, arizona.it seemed to run well the first day i drove it,but on the second day of purchase i made u-turn to proceed onto the highway and it mysteriously decelerated. i pulled the vehicle over as i was going onto the on-ramp and noticed that the low fuel light was lit. what stuck me as being most peculiar was that the regular fuel gauge was reading nearly half full. the vehicle did not stall and the gauge returned to normal functioning, but it left me with questions about the safety of the vehicle. i was wondering if other similar vehicles had similar issues and if they were resolved. the representatives at the dealership are not returning my calls and have offered no explanation for the incident.