Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 01/02/2012 | 6000 | 1 | |
| Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. while sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while i was driving at consistent low speeds. in almost all cases, i was attempting to maintain a consistent speed around either 13pmh or 30 mph. eventually, i found the rocking motion very easy to reproduce. i'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. while it happens even on flat ground, i found that a slight decline is most likely to reproduce the feeling. my best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. the fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. while sometimes this is simply a nuisance, i have had on many occasions felt that it was a genuine safety hazard since i couldn't predict how the engine would react. this in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. i've mentioned this problem every single time i've taken my car in for it's regularly scheduled maintenance. the vehicle has a diesel dsg engine, and as i've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. however, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe. *tr | |||
| 01/02/2012 | 6000 | ||
| Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. while sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while i was driving at consistent low speeds. in almost all cases, i was attempting to maintain a consistent speed around either 13pmh or 30 mph. eventually, i found the rocking motion very easy to reproduce. i'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. while it happens even on flat ground, i found that a slight decline is most likely to reproduce the feeling. my best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. the fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. while sometimes this is simply a nuisance, i have had on many occasions felt that it was a genuine safety hazard since i couldn't predict how the engine would react. this in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. i've mentioned this problem every single time i've taken my car in for it's regularly scheduled maintenance. the vehicle has a diesel dsg engine, and as i've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. however, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe. | |||
| 12/19/2012 | 45000 | ||
| I had just exited the highway, when the engine died at 35 mph. the car would not restart afterwards. the dealer indicated that the fuel system was contaminated with metal shavings. this appears to be another case of failure of the high pressure fuel pump with the 2.0 tdi engine. only diesel fuel has *ever* been used in the vehicle. as per vw's tsb, the dealer tested the fuel and indicated that it was ok. vw covered the replacement of the entire fuel system under warranty. otherwise, this would have cost approximately $10k. | |||
| 12/10/2012 | 30000 | 1 | |
| Tdi diesel jetta with 30,000 miles by original owner was being driven 35 mph city secondary streets, vehicle abruptly lost power. coasted to side of road. police were called, they ascertained that location was safe enough until tow. towed to dealer. dealer said fuel pump had failed. vehicle had been to dealer a few days before for 30,000 mile service. diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. there was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. on a freeway, this could have been very dangerous. *tr | |||
| 12/10/2012 | 30000 | ||
| Tdi diesel jetta with 30,000 miles by original owner was being driven 35 mph city secondary streets, vehicle abruptly lost power. coasted to side of road. police were called, they ascertained that location was safe enough until tow. towed to dealer. dealer said fuel pump had failed. vehicle had been to dealer a few days before for 30,000 mile service. diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. there was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. on a freeway, this could have been very dangerous. | |||
| 11/02/2012 | 20000 | ||
| Tl* the contact owns a 2011 volkswagen jetta. the contact stated that while the vehicle was at the dealer for routine maintenance the engine warning light illuminated. the dealer performed a diagnostic; the failure was located at the fuel pump filter. the dealer advised that the fuel used contaminated the fuel pump filter with dibris. the fuel pump was replaced, however the failure was not corrected; the engine light illuminated and the vehicle made a loud noise while driving. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileage was 20,200. | |||
| 11/02/2012 | 20000 | ||
| Tl-the contact owns a 2011 volkswagen jetta. the contact stated that while the vehicle was at the dealer for routine maintenance the engine warning light illuminated. the dealer performed a diagnostic; the failure was located at the fuel pump filter. the dealer advised that the fuel used contaminated the fuel pump filter with dibris. the fuel pump was replaced, however the failure was not corrected; the engine light illuminated and the vehicle made a loud noise while driving. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileage was 20,200. pmb | |||
| 11/02/2012 | 20000 | ||
| Tl-the contact owns a 2011 volkswagen jetta. the contact stated that the engine light illuminated while the vehicle was at the dealer for routine maintenance. the dealer performed a diagnostic; the failure was located at the fuel pump filter. the dealer advised that the gas used contaminated the fuel pump filter with dibris. the fuel pump was replaced, however the failure was not corrected; the engine light illuminated and the vehicle made a loud noise while driving. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and the current mileage was 20,200. li | |||
| 10/24/2012 | 14185 | 1 | |
| Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine. *tr | |||
| 10/24/2012 | 14185 | ||
| Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine | |||
| 10/09/2012 | 38500 | ||
| Never received the recall notice for leaky fuel lines by my local dealer. my car developed a leak and almost caused a crash as it shut down while driving down the road.i am furious as i now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer i don't believe these cars are safe or dependable to drive and it's brand new! i think vw has done a horrible job and i don't want to ever buy a vw again. | |||
| 10/14/2012 | 47000 | 1 | |
| Car engine stopped suddenly while driving. drifted to side of road; car would not restart. had to pay $250 for tow to dealer. service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. he also accused me of putting the wrong gas in my car. i informed service person that it took 5 seconds on the internet to learn about the nhtsa investigation into the many high pressure fuel system failures that cause engine to stop running. interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. this is an unsafe car. i could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. many online complaint reports are for second failures, after repair. i do not trust the service dept. of any volkswagen dealer and have no confidence that the problem is eliminated. i am afraid to drive the car. *tr | |||
| 10/09/2012 | 38500 | ||
| Never received the recall notice for leaky fuel lines by my local dealer. my car developed a leak and almost caused a crash as it shut down while driving down the road.i am furious as i now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer i don't believe these cars are safe or dependable to drive and it's brand new! i think vw has done a horrible job and i don't want to ever buy a vw again. | |||
| 10/14/2012 | 47000 | 1 | |
| Car engine stopped suddenly while driving. drifted to side of road; car would not restart. had to pay $250 for tow to dealer. service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. he also accused me of putting the wrong gas in my car. i informed service person that it took 5 seconds on the internet to learn about the nhtsa investigation into the many high pressure fuel system failures that cause engine to stop running. interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. this is an unsafe car. i could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. many online complaint reports are for second failures, after repair. i do not trust the service dept. of any volkswagen dealer and have no confidence that the problem is eliminated. i am afraid to drive the car. *tr | |||
| 10/09/2012 | 38500 | ||
| Never received the recall notice for leaky fuel lines by my local dealer. my car developed a leak and almost caused a crash as it shut down while driving down the road.i am furious as i now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer i don't believe these cars are safe or dependable to drive and it's brand new! i think vw has done a horrible job and i don't want to ever buy a vw again. | |||
| 10/14/2012 | 47000 | 1 | |
| Car engine stopped suddenly while driving. drifted to side of road; car would not restart. had to pay $250 for tow to dealer. service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. he also accused me of putting the wrong gas in my car. i informed service person that it took 5 seconds on the internet to learn about the nhtsa investigation into the many high pressure fuel system failures that cause engine to stop running. interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. this is an unsafe car. i could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. many online complaint reports are for second failures, after repair. i do not trust the service dept. of any volkswagen dealer and have no confidence that the problem is eliminated. i am afraid to drive the car. *tr | |||
| 10/09/2012 | 38500 | ||
| Never received the recall notice for leaky fuel lines by my local dealer. my car developed a leak and almost caused a crash as it shut down while driving down the road.i am furious as i now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer i don't believe these cars are safe or dependable to drive and it's brand new! i think vw has done a horrible job and i don't want to ever buy a vw again. | |||
| 10/14/2012 | 47000 | ||
| Car engine stopped suddenly while driving. drifted to side of road; car would not restart. had to pay $250 for tow to dealer. service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. he also accused me of putting the wrong gas in my car. i informed service person that it took 5 seconds on the internet to learn about the nhtsa investigation into the many high pressure fuel system failures that cause engine to stop running. interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. this is an unsafe car. i could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. many online complaint reports are for second failures, after repair. i do not trust the service dept. of any volkswagon dealer and have no confidence that the problem is eliminated. i am afraid to drive the car. | |||
| 09/18/2012 | 40812 | 2 | |
| 2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. car stalled and would not restart and had to be towed to dealer. this is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. nhtsa says in concluding statements dated 12/21/12 that (nhtsa recall no. 11v-490) | |||
| 09/07/2012 | 18000 | 1 | |
| A warning light came on, and the engine began performing poorly at 75mph on a busy highway. slowing to exit about a mile further, the engine abruptly stalled and quit on the off ramp. the repair report indicated that it was an internal high pressure fuel pump failure. it caused metal pieces to spread throughout the fuel system. the total for parts only was $4445. problem is being blamed on fuel quality in the us. *tr | |||
| 09/27/2012 | 60000 | 1 | |
| Morning rush hour traffic in new orleans (center lane) when glow plug light started flashing and no power to change lanes. at this time, trying not to get run over, i managed to get over and coast to an off ramp into the lower 9th ward(scary). car was dead and would not start. brought to a dealership and was told it would be 1 week before it could be looked at it. not knowing if it was covered under warranty no rental was given and had to be picked up by wife, 100 miles away. one week later was notified the high pressure fuel pump had failed and extended warranty would cover the cost for $109 bucks. it's amazing how i bought the extended warranty and a major part goes out and i got no rental and it's going to cost me money. vw doesn't stand behind their product.end result from owning a vw tdi, getting run over at 5 a.m in the morning, being stranded in the lower ninth ward of new orleans for 3 hours scared to get out of car, ride with wrecker for 1 hour to dealership, no rental car to get back to work, wait for 1.5 hours for family member to come get me, wait for 1 week to be told the repair cost would be @7k and a remanufactured part would be put back, cost of $109 for warranty, another weeks wait for repair and best off being stuck with a car that has no trade in after anyone checks carfax. while being stranded and checking internet find out vw is having major problems with this and it could have been prevented with a recall. *tr | |||
| 09/18/2012 | 40812 | 2 | |
| 2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. car stalled and would not restart and had to be towed to dealer. this is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. nhtsa says in concluding statements dated 12/21/12 that (nhtsa recall no. 11v-490) | |||
| 09/07/2012 | 18000 | 1 | |
| A warning light came on, and the engine began performing poorly at 75mph on a busy highway. slowing to exit about a mile further, the engine abruptly stalled and quit on the off ramp. the repair report indicated that it was an internal high pressure fuel pump failure. it caused metal pieces to spread throughout the fuel system. the total for parts only was $4445. problem is being blamed on fuel quality in the us. *tr | |||
| 09/27/2012 | 60000 | 1 | |
| Morning rush hour traffic in new orleans (center lane) when glow plug light started flashing and no power to change lanes. at this time, trying not to get run over, i managed to get over and coast to an off ramp into the lower 9th ward(scary). car was dead and would not start. brought to a dealership and was told it would be 1 week before it could be looked at it. not knowing if it was covered under warranty no rental was given and had to be picked up by wife, 100 miles away. one week later was notified the high pressure fuel pump had failed and extended warranty would cover the cost for $109 bucks. it's amazing how i bought the extended warranty and a major part goes out and i got no rental and it's going to cost me money. vw doesn't stand behind their product.end result from owning a vw tdi, getting run over at 5 a.m in the morning, being stranded in the lower ninth ward of new orleans for 3 hours scared to get out of car, ride with wrecker for 1 hour to dealership, no rental car to get back to work, wait for 1.5 hours for family member to come get me, wait for 1 week to be told the repair cost would be @7k and a remanufactured part would be put back, cost of $109 for warranty, another weeks wait for repair and best off being stuck with a car that has no trade in after anyone checks carfax. while being stranded and checking internet find out vw is having major problems with this and it could have been prevented with a recall. *tr | |||
| 09/18/2012 | 40812 | ||
| 2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. car stalled and would not restart and had to be towed to dealer. this is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. nhtsa says in concluding statements dated 12/21/12 that (nhtsa recall no. 11v-490) | |||
| 09/07/2012 | 18000 | ||
| A warning light came on, and the the engine began performing poorly at 75mph on a busy highway. slowing to exit about a mile further, the engine abruptly stalled and quit on the off ramp. the repair report indicated that it was an internal high pressure fuel pump failure. it caused metal pieces to spread throughout the fuel system. the total for parts only was $4445. problem is being blamed on fuel quality in the us. | |||
| 09/27/2012 | 60000 | ||
| Morning rush hour traffic in new orleans (center lane) when glow plug light started flashing and no power to change lanes. at this time, trying not to get run over, i managed to get over and coast to an off ramp into the lower 9th ward(scary). car was dead and would not start. brought to a dealership and was told it would be 1 week before it could be looked at it. not knowing if it was covered under warranty no rental was given and had to be picked up by wife, 100 miles away. one week later was notified the high pressure fuel pump had failed and extended warranty would cover the cost for $109 bucks. it's amazing how i bought the extended warrenty and a major part goes out and i got no rental and it's going to cost me money. vw doesn't stand behind their product.end result from owning a vw tdi, getting run over at 5 a.m in the morning, being stranded in the lower ninth ward of new orleans for 3 hours scared to get out of car, ride with wrecker for 1 hour to dealership, no rental car to get back to work, wait for 1.5 hours for family member to come get me, wait for 1 week to be told the repair cost would be @7k and a remanufactored part would be put back, cost of $109 for warranty, another weeks wait for repair and best off being stuck with a car that has no trade in after anyone checks carfax. while being stranded and checking internet find out vw is having major problems with this and it could have been prevented with a recall. | |||
| 09/18/2012 | 40812 | ||
| 2011 jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. car stalled and would not restart and had to be towed to dealer. this is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. nhtsa says in concluding statements dated 12/21/12 that (nhtsa recall no. 11v-490) | |||
| 09/07/2012 | 18000 | ||
| A warning light came on, and the the engine began performing poorly at 75mph on a busy highway. slowing to exit about a mile further, the engine abruptly stalled and quit on the off ramp. the repair report indicated that it was an internal high pressure fuel pump failure. it caused metal pieces to spread throughout the fuel system. the total for parts only was $4445. problem is being blamed on fuel quality in the us. | |||
| 09/27/2012 | 60000 | ||
| Morning rush hour traffic in new orleans (center lane) when glow plug light started flashing and no power to change lanes. at this time, trying not to get run over, i managed to get over and coast to an off ramp into the lower 9th ward(scary). car was dead and would not start. brought to a dealership and was told it would be 1 week before it could be looked at it. not knowing if it was covered under warranty no rental was given and had to be picked up by wife, 100 miles away. one week later was notified the high pressure fuel pump had failed and extended warranty would cover the cost for $109 bucks. it's amazing how i bought the extended warrenty and a major part goes out and i got no rental and it's going to cost me money. vw doesn't stand behind their product.end result from owning a vw tdi, getting run over at 5 a.m in the morning, being stranded in the lower ninth ward of new orleans for 3 hours scared to get out of car, ride with wrecker for 1 hour to dealership, no rental car to get back to work, wait for 1.5 hours for family member to come get me, wait for 1 week to be told the repair cost would be @7k and a remanufactored part would be put back, cost of $109 for warranty, another weeks wait for repair and best off being stuck with a car that has no trade in after anyone checks carfax. while being stranded and checking internet find out vw is having major problems with this and it could have been prevented with a recall. | |||
| 09/21/2012 | 17866 | ||
| I was driving on the expressway at night during traffic hours when my engine malfunction light started flashing. i was doing 50mph when my engine shut off. i was in the middle lane and traffic was flying by me on both sides of my car so i was afraid to get out the vehicle. lucky for me a tow truck seen me in distress and helped get me and my car off the expressway. i took my car to the dealership and they told me it was the high pressure fuel pump disintegrated and sent metal shards throughout the entire fuel system. vw tried to accuse me of putting regular gas in a low diesel fuel engine. but i had my receipts for proof. vw needs to investigate further. since a vehicle shutting off during traffic hours is a safety hazard. if the tow truck hadn't seen me when he did the results might have been fatal. | |||
| 09/04/2012 | 16690 | ||
| Tl* the contact owns a 2011 volkswagen jetta tdi. the contact stated that while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. the vehicle was towed to the dealer who diagnose that the fuel pump needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure was 16,690 and the current mileage was 16,700. | |||
| 09/21/2012 | 17866 | ||
| I was driving on the expressway at night during traffic hours when my engine malfunction light started flashing. i was doing 50mph when my engine shut off. i was in the middle lane and traffic was flying by me on both sides of my car so i was afraid to get out the vehicle. lucky for me a tow truck seen me in distress and helped get me and my car off the expressway. i took my car to the dealership and they told me it was the high pressure fuel pump disintegrated and sent metal shards throughout the entire fuel system. vw tried to accuse me of putting regular gas in a low diesel fuel engine. but i had my receipts for proof. vw needs to investigate further. since a vehicle shutting off during traffic hours is a safety hazard. if the tow truck hadn't seen me when he did the results might have been fatal. | |||
| 09/04/2012 | 16690 | ||
| Tl* the contact owns a 2011 volkswagen jetta tdi. the contact stated that while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. the vehicle was towed to the dealer who diagnose that the fuel pump needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure was 16,690 and the current mileage was 16,700. | |||
| 09/22/2012 | 21173 | ||
| High pressure fuel pump failure confirmed by vw dealer. was driving 35 mph when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. malfunction light went off and alternator and catalytic converter lights came on. car could not be restarted and was taken directly to dealer on flatbed. repairs are underway. | |||
| 09/04/2012 | 16690 | ||
| Tl* the contact owns a 2011 volkswagen jetta tdi. the contact stated that while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. the vehicle was towed to the dealer who diagnose that the fuel pump needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure was 16,690 and the current mileage was 16,700. | |||
| 09/22/2012 | 21173 | ||
| High pressure fuel pump failure confirmed by vw dealer. was driving 35 mph when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. malfunction light went off and alternator and catalytic converter lights came on. car could not be restarted and was taken directly to dealer on flatbed. repairs are underway. | |||
| 09/04/2012 | 16690 | ||
| Tl- the contact owns a 2011 volkswagen jetta tdi. the contact stated that while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. the vehicle was towed to the dealer who diagnose that the fuel pump needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure was 16,690 and the current mileage was 16,700. pmb | |||
| 09/22/2012 | 21173 | ||
| High pressure fuel pump failure confirmed by vw dealer. was driving 35 mph when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. malfunction light went off and alternator and catalytic converter lights came on. car could not be restarted and was taken directly to dealer on flatbed. repairs are underway. | |||
| 09/04/2012 | 16690 | ||
| Tl- the contact owns a 2011 volkswagen jetta tdi. the contact stated while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. the vehicle was towed to the dealer. the dealer confirmed the fuel pump needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure was 16,690 and the current mileage was 16,700. rds | |||
| 09/13/2012 | 35465 | ||
| Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalic converter was failing. we had car towed to nearest dealership. after 4 days dealer stated fuel had traces of gasoline, this is not posible i have never put gas in my diesel car. i immediately began making phone calls and the fuel companies where feul purchased for last 5 fuelings where requested. last purchase from sheetz hagerstown i notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. once i have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. on third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the pressence of gasoline contamination. after i threatened a lawyer they state will call coorporate for direction and have rep review. vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purcahsed new with only 4 miles on it i have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. i demand an investigation and an extended warrentee on these diesel motors this is not fair to the consumer. | |||
| 09/11/2012 | 19900 | ||
| I was doing my 20k service (diesel fuel filter). when i opened the fuel filter housing i found metal shavings in, and on top of the fuel filter cartrige. i had the car towed right to a vw dealership knowing that there is a major issue, and ongoing investigation with the nhtsa on hpfp failures. vw agreed that they saw metal in the fuel and on the filter, and proceeded to tell me that this was not abnormal. that every tdi car they service has metal bits in the filter. i am a ase master tech in a high volume local repair shop that deals in a very high volume of diesel repair service. metal in fuel is not normal. there is only one place for the metal to come from, and that is the hpfp. vw put a new filter in the car and sent me on my way. i guess i have to wait for the car to stop dead in traffic and not restart to do anything about it | |||
| 08/26/2012 | 9750 | ||
| As i was driving my 2011 jetta tdi sportswagon, i noticed a steam coming from under the hood, and diesel smell inside of the vehicle. when i opened the hood there was diesel all over the engine and belts, and large amount of steam was coming out. when i took of the engine cover and started the car i noticed that there was a leak in the 2nd cylinder injector pipe. i do not have warranty on the vehicle, but this issue should be fixed and paid by vw. there is smell in the vehicle, foam is soaked with diesel, and belts might have less life in them. please address this issue so this would be fixed at no cost to me. | |||
| 08/27/2012 | 16000 | ||
| I was approaching a highway intersection, and the vehicle's glow-plug light came on. the engine immediately shut down, and i was able to stop just short of the intersection. the vehicle would not start again. aaa took the vehicle to the local dealership via flatbed. the dealership initially thought the problem was water in the fuel, but after flushing the fuel system, the vehicle still would not start. at that point, they took apart the fuel pump, and discovered that the pump had failed internally, and put metal shavings into the fuel system. repair quote was approximately $10,000. | |||
| 08/12/2012 | 54276 | ||
| While driving at 75 mph on the highway the vehicle lost power. the check engine light began flashing, as did the dpf light and the pre-heat coil light. i was able to get the vehicle off the highway and into a driveway before it quit. would not start again. had vehicle towed to dealership the next day. was informed that the hpfp failed, and that the pump and fuel distribution system had to be replaced. service director indicated that the repair bill would be $10-11,000. vw is covering the cost of the repair. am grateful that i had dropped my wife and young daughter off at home, and that i was not in heavy traffic when this occurred, | |||
| 05/14/2012 | 41020 | ||
| On may 14, 2012 while driving home from work on california i-15 north. i was stuck in traffic around the tamecula area, and traveling 15-20 mph to due to the traffic. i stopped my vehicle because traffic stopped. traffic began to move once again, i pressed the accelerator and my vehicle began to move once again. when i reached 15 - 20 mph, my vehicle suddently started to lose power and slow down. i receive a orange blinking amber light on my dash console. i down shift, and pressed the accelerator once again and vehicle proceduced little power. i referenced the blinking orange amber light in owner's manual and the manual stated the light meant engine malfunction and to contact dealer immediately. i as proceed on i-15 north, when i had to travel up a hill, the vehicle begin to decelerate even if i down shift. the next morning may 15, 2012 i took the vehicle to the local volkswagen dealership to dignose the vehicle. later that after noon, i was contacted by the dealership stating the fuel sensor had gone bad and needed to be replaced. the dealership replaced the fuel sensor and i picked up the vehicle on thursday may 17, 2012. on friday may 18, 2012 i drove the vehicle to work. on the way home, around the same area on the i-15 north tamecula city limits. again my vehicle experienced the same mulfunction as before, lost of power, lost of acceleration, and blinking orange amber light. i stopped the vehicle turned it off and back one i proceeded to go, and 20 miles later received the blinking orange amber engine malfunction light and check engine light. i took the vehicle to the dealership on the may 19, 2012 and later that day was told the fuel sensor and fuel pump had go bad. it is may 29, 2012 and the dealership still has the vehicle. dealership unable to determine the problem, and how to fix vehicle. vehicle was purchased brand new in august 2011. | |||