Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, DIESEL | ||||||||||||||||
| 11V490000 | VOLKSWAGEN OF AMERICA, INC | V (Vehicle) | 168275 | 11/15/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 10/03/2011 | 10/03/2011 | ||||||||
| Defect Summary | Volkswagen is recalling certain model 2009-2012 jetta and jetta sportwagen vehicles, manufactured from may 2008 through september 2011, model year 2010-2012 volkswagen golf vehicles, manufactured from may 2009 through september 2011, and model year 2010-2012 audi a3 vehicles, manufactured from september 2009 through september 2011, that are equipped with a 2.0l tdi common rail diesel engine/clean diesel engine. the fuel injection pulses could coincide with the natural frequency of the injector line #2, in specific load and rpm conditions. this resonance creates additional stress in the fuel line. | |||||||||||||||
| Consequence Summary | Due to the resonance condition, injector line number 2 could develop small cracks which could lead to fuel leakage. leaking fuel in the presence of an ignition source, may lead to a fire. | |||||||||||||||
| Corrective Summary | Volkswagen will install an improved fuel injector line for the number 2 cylinder on certain vehicles and will install vibration dampers on all of the injector lines. volkswagen and audi will notify owners to have the vehicles repaired free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen recall campaign number is 23j9/v5 & 23j8/k5.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||||
| TB-20-12-02 | 11/21/2012 | 10051379 | Volkswagen: when not driven for long periods of time, would have engine crank, but no start. sometimes engine may run rought and/or mil on. models 2009-2013 tiguan, eos, cc, gti, beetle, jetta. *pe | 03/05/2013 | |
| FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP | |||||
| TB-20-12-02 | 11/21/2012 | 10051379 | Volkswagen: when not driven for long periods of time, would have engine crank, but no start. sometimes engine may run rought and/or mil on. models 2009-2013 tiguan, eos, cc, gti, beetle, jetta. *pe | 03/05/2013 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| FUEL SYSTEM, DIESEL | ||||||
| PE11023 | VOLKSWAGEN OF AMERICA, INC | 08/02/2011 | 12/02/2011 | Diesel Fuel Injector Line Leakage | ||
| By letter dated october 3, 2011, volkswagen group of america, inc. (vw) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address a defect in approximately 168,275 model year (my) 2009-2012 volkswagen jetta, jetta sportwagen, golf, and audi a3 vehicles equipped with the 2.0l tdi common rail clean diesel engine (nhtsa recall no. 11v-490).the recalled jetta and jetta sportwagen vehicles were built from may 2008 through september 2011, the golf vehicles were built from may 2009 through september 2011, and the audi a3 vehicles were built from september 2009 through september 2011.according to volkswagen, in u.s. applications of the above cited tdi vehicles including engine codes cjaa and cbea, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and rpm conditions.this resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.as a contributing factor, vw indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.lines manufactured in these periods were installed in vehicles produced in the following 10 months:december 2008, january-february 2009, october 2009, march-april 2010 and september-december 2010.injector lines using this material exhibit a significantly higher failure rate.dealers will replace injector line #2 in all vehicles built in these months.in addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.analysis of nhtsa complaints, vw complaints, vw field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.the leaking line was not identified in 62 of the vehicles.for the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by vw, which accounted for approximately one-quarter of the recalled vehicles.the failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (iptv).the failure rate for injector line #2 in other production months of recalled vehicles is 0.8 iptv.the leak/repair rates for the other injector lines are all well under 1 iptv.the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. the agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. accordingly, this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 01/11/2013 | 15046 | 1 | |
| Car lost power and coasted to the side of the road . towed to vw dealer . no fuel pressure . removed fuel filter , full of metal . fuel pumps , filter , lines and injectors replaced under warranty. not a miss fueling issue. *tr | |||
| 07/28/2012 | 12000 | 1 | |
| Vehicle was traveling at 25 mph, suddenly lost power and died. ## vin passed ## vw jetta sportswagen tdi 2012 ## *tr | |||
| FUEL SYSTEM, GASOLINE | |||
| 03/27/2012 | 11092 | ||
| Without warning, the engine shut down while driving down a busy road. check engine and glow plug warning light came on. was just able to coast to the shoulder of the road. car would turn over, but engine would not start. car towed to dealer. was told there was a catastrophic failure of the high pressure fuel pump, and metal shards were found throughout the fuel system. vw replaced the entire fuel supply system (including fuel tank) and fuel injection system. i can provide list of parts, if needed. | |||
| 10/21/2011 | |||
| First compliant number-10442730 i am reporting yet another occurrence with this car. i have had this car at the dealer several times for the same issue. the dealer fixed a check valve because the fuel rail pressure was too low. approx. 1600 miles after it was fixed the car started to do the exact same thing shuttering and stalling. the car is now back at the dealership and they are telling me that it is the fuel that we are using in my car. they took a fuel sample and also drove the car 300 miles and can't find anything wrong with it. i do not want to drive this car any longer for fear of being in a wreck. the car has stalled on my 3 times in the past month. vw doesn't seem to think this is a big deal i have had this car for less than 6 months and the car has been in the shop several times i am paying for my car to sit in the shop! i want my money back. i will not know anything about there fuel sample test for three weeks. | |||
| 10/21/2011 | 1000 | ||
| 2012 jetta tdi manual, the first occurrence happened after traveling on a downhill grade when i came to a complete stop at the stoplight the car started to shutter and acted like it was going to stall. this exact incident happened several times a month for no rhyme or reason. the car has now started to do the same thing more frequently and will now stall out. it used to be on cold starts and would happen within the first 10 miles of driving. it now does it anytime you are driving. i tried to start the car after work three days ago and when i started the car it shuttered and stalled, i attempted to start the car three more times before it finally stayed started. while driving home the car acted up again at the stop light shuttering and acting like it was going to stall out. the car had to be towed to the dealership. the dealership can't figure out the problem. i am scared that i will be out in the intersection or worse be on the expressway and the car will stall out and i will end up getting hit. | |||
| 10/03/2011 | 1000 | ||
| Upon entering an on-ramp and also accelerating around a turn, experienced no response to depression of gas pedal. basically car had serious lag before taking off. worried about safety issue when trying to get out of someones way. very unpredictable in occurance and do not want to have a wreck. also experienced stuttering around 30 mph as if vehicle did not know which gear to get into. this happens frequently and creates a physical shutter of vehicle felt by driver and passengers. | |||
| 11/10/2011 | 6500 | ||
| My wife was driving our 2012 jetta tdi and it went into limp mode on the highway, losing nearly all power. we took it to the dealer and the problem had gone away. it occured again the next day and we took it in again. they ended up replacing the high pressure fuel pump. my fuel pump did not fail catastrophically as others have, but it still failed. this is a systemic issue with common rail vw deisels and is somthing that i feel should be investigated further and a recall should be issued. i was lucky that my particular pump did not fail catastrophically and just supplied low fuel pressure and that i'm still under warranty, but complete loss of power at highway speeds seems to be a safety concern and vw should definitely issue a recall for this part. | |||