Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| TB-01-12-36 | 12/18/2012 | 10050979 | Volkswagen: depending on the driving conditions, a slight hesitation, related to concerns of dsg in vehicles ,with current ecm/tcm programming, will have an improved software for the ecm/tcm to address concerns and slight hesitation. mod | 02/15/2013 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 10/01/2012 | 15000 | 1 | |
| Volks 2012 jetta tdi. at highway speed of approx 55-60 mph, with cruise control engaged, transmission seemed to come out of gear, engine revved and tachometer red-lined, vehicle began to slow, but obviously not loose power as evidenced by tachometer and high rpm's on engine. after tachometer red-lined, tachometer then began to drop and at about 5,000 rpm, transmission shifted a couple of times and then operation of vehicle was back to normal. oddly, cruise did not have to be reset and seemed unaware of the event that had just occurred. entire event occurred in the span of about 5 seconds. took vehicle to dealer. service documentation says we scanned for faults and had a sporadic fault for gear shift control module. performed test plan and found no problems. we cleared faults. another service showed the error code with verbiage something to the effect of lost communication with gear shift control module. dealer would not replace gear shift control module and stated that if it happens again, return and they will replace. clearly this is a safety issue, particularly when it occurs on a highway at highway speeds with congested highway traffic and clearly could have resulted in an accident. *tr | |||
| 06/01/2012 | 47 | 1 | |
| New volks jetta 2012. purchased new from volks dealership with approx. 40 miles on vehicle at time of purchase. since day one and continuing through today with 12,000 miles on odometer, transmission lurches and jerks, either slipping in and out of gear or seemingly not able to figure out which gear to be in. usually occurs while trying to maintain a constant speed. for example, while in school zone with 20 mph speed limit, car will lurch, jerk and shudder, sometimes violently with the symptoms described above. additionally, when coming to a stop at a stop light for instance two conditions frequently present. 1. after coming to a complete stop, transmission is still in the process of downshifting. in other words, once completely stopped, you can feel the transmission still shifting down through the last couple of gears. 2. after coming to a complete stop at a light, when attempting to accelerate, car is not in gear and requires depression of gas peddle before car will engage in first gear. all of the above are dangerous situations. dealer continues to insist that transmission is learning my driving habits. *tr | |||
| 10/01/2012 | 15000 | ||
| Volks 2012 jetta tdi. at highway speed of approx 55-60 mph, with cruise control engaged, transmission seemed to come out of gear, engine reved and tachometer red-lined, vehicle began to slow, but obviously not loose power as evidenced by tachometer and high rpm's on engine. after tachometer red-lined, tachometer then began to drop and at about 5,000 rpm, transmission shifted a couple of times and then operation of vehicle was back to normal. oddly, cruise did not have to be reset and seemed unaware of the event that had just occurred. entire event occurred in the span of about 5 seconds. took vehicle to dealer. service documentation says we scanned for faults and had a sporadic fault for gear shift control module. performed test plan and found no problems. we cleared faults. another service showed the error code with verbage something to the effect of lost communication with gear shift control module. dealer would not replace gear shift control module and stated that if it happens again, return and they will replace. clearly this is a safety issue, particularly when it occurs on a highway at highway speeds with congested highway traffic and clearly could have resulted in an accident. | |||
| 06/01/2012 | 47 | ||
| New volks jetta 2012. purchased new from volks dealership with approx. 40 miles on vehicle at time of purchase. since day one and continuing through today with 12,000 miles on odometer, transmission lurches and jerks, either slipping in and out of gear or seemingly not able to figure out which gear to be in. usually occurs while trying to maintain a constant speed. for example, while in school zone with 20 mph speed limit, car will lurch, jerk and shudder, sometimes violently with the symptoms described above. additionally, when coming to a stop at a stop light for instance two conditions frequently present. 1. after coming to a complete stop, transmission is still in the process of downshifting. in other words, once completely stopped, you can feel the transmission still shifting down through the last couple of gears. 2. after coming to a complete stop at a light, when attempting to accelerate, car is not in gear and requires depression of gas peddle before car will engage in first gear. all of the above are dangerous situations. dealer continues to insist that transmission is learning my driving habits. | |||
| 10/01/2012 | 15000 | ||
| Volks 2012 jetta tdi. at highway speed of approx 55-60 mph, with cruise control engaged, transmission seemed to come out of gear, engine reved and tachometer red-lined, vehicle began to slow, but obviously not loose power as evidenced by tachometer and high rpm's on engine. after tachometer red-lined, tachometer then began to drop and at about 5,000 rpm, transmission shifted a couple of times and then operation of vehicle was back to normal. oddly, cruise did not have to be reset and seemed unaware of the event that had just occurred. entire event occurred in the span of about 5 seconds. took vehicle to dealer. service documentation says we scanned for faults and had a sporadic fault for gear shift control module. performed test plan and found no problems. we cleared faults. another service showed the error code with verbage something to the effect of lost communication with gear shift control module. dealer would not replace gear shift control module and stated that if it happens again, return and they will replace. clearly this is a safety issue, particularly when it occurs on a highway at highway speeds with congested highway traffic and clearly could have resulted in an accident. | |||
| 06/01/2012 | 47 | ||
| New volks jetta 2012. purchased new from volks dealership with approx. 40 miles on vehicle at time of purchase. since day one and continuing through today with 12,000 miles on odometer, transmission lurches and jerks, either slipping in and out of gear or seemingly not able to figure out which gear to be in. usually occurs while trying to maintain a constant speed. for example, while in school zone with 20 mph speed limit, car will lurch, jerk and shudder, sometimes violently with the symptoms described above. additionally, when coming to a stop at a stop light for instance two conditions frequently present. 1. after coming to a complete stop, transmission is still in the process of downshifting. in other words, once completely stopped, you can feel the transmission still shifting down through the last couple of gears. 2. after coming to a complete stop at a light, when attempting to accelerate, car is not in gear and requires depression of gas peddle before car will engage in first gear. all of the above are dangerous situations. dealer continues to insist that transmission is learning my driving habits. | |||
| 10/01/2012 | 15000 | ||
| Volks 2012 jetta tdi. at highway speed of approx 55-60 mph, with cruise control engaged, transmission seemed to come out of gear, engine reved and tachometer red-lined, vehicle began to slow, but obviously not loose power as evidenced by tachometer and high rpm's on engine. after tachometer red-lined, tachometer then began to drop and at about 5,000 rpm, transmission shifted a couple of times and then operation of vehicle was back to normal. oddly, cruise did not have to be reset and seemed unaware of the event that had just occurred. entire event occurred in the span of about 5 seconds. took vehicle to dealer. service documentation says we scanned for faults and had a sporadic fault for gear shift control module. performed test plan and found no problems. we cleared faults. another service showed the error code with verbage something to the effect of lost communication with gear shift control module. dealer would not replace gear shift control module and stated that if it happens again, return and they will replace. clearly this is a safety issue, particularly when it occurs on a highway at highway speeds with congested highway traffic and clearly could have resulted in an accident. | |||
| 06/01/2012 | 47 | ||
| New volks jetta 2012. purchased new from volks dealership with approx. 40 miles on vehicle at time of purchase. since day one and continuing through today with 12,000 miles on odometer, transmission lurches and jerks, either slipping in and out of gear or seemingly not able to figure out which gear to be in. usually occurs while trying to maintain a constant speed. for example, while in school zone with 20 mph speed limit, car will lurch, jerk and shudder, sometimes violently with the symptoms described above. additionally, when coming to a stop at a stop light for instance two conditions frequently present. 1. after coming to a complete stop, transmission is still in the process of downshifting. in other words, once completely stopped, you can feel the transmission still shifting down through the last couple of gears. 2. after coming to a complete stop at a light, when attempting to accelerate, car is not in gear and requires depression of gas peddle before car will engage in first gear. all of the above are dangerous situations. dealer continues to insist that transmission is learning my driving habits. | |||
| 10/03/2012 | 81 | 1 | |
| Picked up the car from the dealer on 10/03/12 at 11:00 a.m. it was new---had 47 miles on the odometer. drove it to work and then arrived home at 6:45 that evening with odometer reading 81 miles. as i was parking the car in the garage i put it into reverse to back it into the spot and then switched the gear(this is a automatic transmission) to drive to straighten out. the car continued to move backwards in reverse and if i had not had my foot on the brake i would have crashed into the concrete wall of the garage. tried to put the car back into drive--the gear shift was stuck in reverse. i turned off the car and of course, could not start it again because the car was in reverse. the electrical panel on the dashboard continued to read that the car was in park. tow truck driver arrived and he had to manually pull the cable wire in the engine while the car was running to change gears and get the car to start. this is a very serious problem---the dealer and volkswagen claim it has been fixed by simply tightening a clasp on the transmission cable. why was the clasp loose? i maintain this is a design flaw. if i had been trying to make a u turn in traffic or park on the street the result could have been horrific. . i am petrified to drive the car again and the dealership and volkswagen want to sweep this incident under the rug. please investigate and prevent this from happening to someone else. thank you *tr | |||
| 07/19/2008 | 10 | 1 | |
| The car will occasionally shutter upon acceleration. *tr | |||
| 07/19/2008 | 10 | ||
| The car will occasionally shutter upon acceleration. | |||
| 07/25/2012 | 12013 | 1 | |
| Vehicle has vibration over 50 mph. it is felt through out car. after several attempts to diagnose, dealer states that its characteristic. i have tested several other vehicles of the same lineage and disagree. it is either dual mass flywheel or outer axle failure, however dealer states unless vw authorizes, they will not repair. vehicle is within warranty. *tr | |||
| 07/25/2012 | 12013 | ||
| Vehicle has vibration over 50 mph. it is felt through out car. after several attempts to diagnose, dealer states that its characteristic. i have tested several other vehicles of the same lineage and disagree. it is either dual mass flywheel or outer axle failure, however dealer states unless vw authorizes, they will not repair. vehicle is within warranty | |||
| 01/01/2012 | 77 | ||
| Tl* the contact owns a 2012 volkswagen jetta. the contact stated that the windshield wipers failed to operate properly while driving in rainy weather. the vehicle also failed to accelerate on another occasion.the vehicle was taken to the dealer but the manufacturer was not contacted. the vehicle was not repaired and the vin was unavailable. the failure mileage was 77 and the current mileage was 1500. | |||
| 01/01/2012 | 77 | ||
| Tl- the contact owns a 2012 volkswagen jetta. the contact stated that the windshield wipers failed to operate properly while driving in rainy weather. the vehicle also failed to accelerate on another occasion.the vehicle was taken to the dealer but the manufacturer was not contacted. the vehicle was not repaired and the vin was unavailable. the failure mileage was 77 and the current mileage was 1500. kmj | |||
| 01/01/2012 | 77 | ||
| Tl- the contact owns a 2012 volkswagen jetta. the contact was driving when the windshield wipers failed to work properly in the rain. the vehicle also failed to accelerate on a separate occasion after the accelerator pedal was depressed.the vehicle was taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired and the vin was unknown. the failure mileage was 77 and the current mileage was 1500. rds | |||
| 10/03/2011 | 1000 | ||
| Upon entering an on-ramp and also accelerating around a turn, experienced no response to depression of gas pedal. basically car had serious lag before taking off. worried about safety issue when trying to get out of someones way. very unpredictable in occurance and do not want to have a wreck. also experienced stuttering around 30 mph as if vehicle did not know which gear to get into. this happens frequently and creates a physical shutter of vehicle felt by driver and passengers. | |||