Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 02/21/2013 | 3645 | ||
| When making a broken u-turn in an attemp to enter a parking space, the vehicle got stuck in reverse and would not shift to park or drive. because the vehicle was stuck in reverse, once the car was shut off, it was impossible to re-start. if this had happened in a busy intersection, the results could have been fatal. the two truck driver immediately recognized the issue as a frequent one with 2012 or 2013 vw jettas. he said that the shift cable in these vehicles is unstable and can become loose, resulting in a complete loss of ability to shift the car from reverse to drive and vice versa. the technician at vw spent 5 minutes putting the shift cable back in place, which has solved the problem for now. this appears to be a design defect with vw jettas and i would recommend that the agency contact vw to find out what is being done to rectify the defect. i have contacted vw as well to inform them of this safety issue. | |||
| 10/03/2012 | 81 | ||
| Picked up the car from the dealer on 10/03/12 at 11:00 a.m. it was new---had 47 miles on the odometer. drove it to work and then arrived home at 6:45 that evening with odometer reading 81 miles. as i was parking the car in the garage i put it into reverse to back it into the spot and then switched the gear(this is a automatic transmission) to drive to straighten out. the car continued to move backwards in reverse and if i had not had my foot on the brake i would have crashed into the concrete wall of the garage. tried to put the car back into drive--the gear shift was stuck in reverse. i turned off the car and of course, could not start it again because the car was in reverse. the electrical panel on the dashboard continued to read that the car was in park. tow truck driver arrived and he had to manually pull the cable wire in the engine while the car was running to change gears and get the car to start. this is a very serious problem---the dealer and volkeswagen claim it has been fixed by simply tightening a clasp on the transmission cable. why was the clasp loose? i maintain this is a design flaw. if i had been trying to make a u turn in traffic or park on the street the result could have been horrific. . i am petrified to drive the car again and the dealership and volkeswagen want to sweep this incident under the rug. please investigate and prevent this from happening to someone else. thank you | |||
| 07/08/2012 | 9000 | ||
| Recently, i was going approximately 35mph on my way home. i depressed my brake pedals to stop the vehicle because a vehicle at approximately 3-4 car lengths from me had come to an abrupt stop. the brake pedal went all the way down to the floor and failed to stop the vehicle properly. this resulted in a minor accident and the jetta se rear-ended the vehicle that had stopped abruptly. the damage was to my front bumper and the other vehicles bumper. this is not the first time this happened, about a week ago, i was on the highway and a vehicle cut me off and the same thing happened. the brake went down to the road. thankfully, i was next to the shoulder on the highway and this is how i avoided the accident. about a month ago i was leaving work and someone turned right in front of me and the brake pedal went all the way down and i had to maneuver the car to the left turn lane to avoid an accident. two times i was lucky, unfortunately the 3rd time i was not and the issue resulted in a minor accident. i do not feel safe in the vehicle. i have a 3 year lease. i am taking the car to the shop tomorrow because i do not trust what the vw dealer would say to protect vw that nothing is wrong. i see that others have had similar complaints online about the tdi. this is a jetta se. | |||
| 05/18/2012 | 250 | ||
| Per service advisor rattle occurs from rear deck on vehicles equipped with fender sound system and they have a campaign to fix the problem but not on this model year. | |||
| 02/01/2012 | 100 | ||
| I purchased a new volkswagen jetta tdi in 2012. i am unable to adjust the ?left outside mirror? so that it does not have a ?blind spot?. that ?blind spot? allows a car slowly passing in the left lane to be out of view of the ?inside mirror? but not yet in view of the ?left outside mirror?! the ?pillar? separating the two doors on the driver side is located so that a driver cannot see a car in the described ?blind spot?. | |||