Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| TB-24-11-03 | 12/20/2011 | 10043288 | Volkswagen: under high electric power consumption, vehicle would run rough and have cold starts. *pe | 03/09/2012 | |
| SB-28E6 | 11/24/2010 | 10037349 | Ready | 05/20/2011 | |
| SB-28E6 | 11/24/2010 | 10037349 | Volkswagen: there is a warranty extension on hard start conditions for customers who had an earlier campaign addressed on their vehicles. *rm | 05/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 04/28/2012 | 9500 | ||
| Coming back from the mall, i turned on my car and a few seconds later the engine shut down and immoblizer active message appeared. restarted car again, engine shut down and the same message appeared again. i tried it a couple of times more and then called vw roadside assistance to get my car towed to my dealer, which luckily, is near by the mall i was at. once at the dealer (got there at 4:30pm, and they close at 5 on saturdays), the technician had time to look at my car. he came back 15 minutes later and was surprised of what he found. the diagnostic machine could not read the engine control module. he said that pretty much according to the test, the ecm/ecu did not exist! i have had the car for about 8 months (brand new) and only aprox. 9500 miles driven so far. they will check the car in detail on the following monday. will wait for results. | |||
| 07/05/2011 | 500 | ||
| At 500 miles exactly, i heard a single click while driving. a quick scan of the instruments showed that the odometer read 500 miles and was not increasing, of course the trip odometer and fuel consumption displays also failed without any input from the odometer. dealer diagnosed problem and said the instrument cluster needed to be replaced however there were none in stock and volkswagen of america does not have any replacements. either. the vehicle runs perfectly so far but reading through other complaints at nhtsa i'm concerned about taking a planned 1200 mile trip not knowing whether a catastrophic electrical failure might leave me stranded. the dealer said volkswagen has no idea when the units will be available. it could be months and it's not clear if the replacement will solve the problem or how long it will last. | |||
| 07/15/2011 | 6500 | ||
| 2011 volkswagen tdi wagon does not start with any original keys based on the message the | |||
| 07/05/2011 | 500 | ||
| At 500 miles exactly, i heard a single click while driving. a quick scan of the instruments showed that the odometer read 500 miles and was not increasing, of course the trip odometer and fuel consumption displays also failed without any input from the odometer. dealer diagnosed problem and said the instrument cluster needed to be replaced however there were none in stock and volkswagen of america does not have any replacements. either. the vehicle runs perfectly so far but reading through other complaints at nhtsa i'm concerned about taking a planned 1200 mile trip not knowing whether a catastrophic electrical failure might leave me stranded. the dealer said volkswagen has no idea when the units will be available. it could be months and it's not clear if the replacement will solve the problem or how long it will last. | |||
| 07/15/2011 | 6500 | ||
| 2011 volkswagen tdi wagon does not start with any original keys based on the message the | |||
| 07/03/2011 | 7200 | ||
| My vw jetta tdi sportwagen was operating normally on the morning of the incident, but when i went to the garage to start it that afternoon, the display read immobilizer active and safe. the car would start for about 1 second then die. evidently, the built in anti-theft system had decided that my keys (i tried both sets of keys, plus the valet key) did not belong to the vehicle. it had to be towed to the dealership, where they performed a reboot of the computer to clear the problem. they cited a possible cause as being the recent electrical storms in our area. i personally think they should be ashamed to offer such a lame excuse because surely they have electrical storms in vws home country of germany, too. i hope this is the last time this problem occurs, but i have read other such incidents with the same year and model. | |||
| 02/15/2011 | 6000 | ||
| With the speed control engaged and while pressing the deceleration switch on the turn signal arm to slow the vehicle down, the speed unexpectedly increases. each press of the deceleration switch normally causes the speed to be reduced by 1 mile per hour. the first few presses cause the vehicle to decelerate as it should, but occasionally on the third or fourth press the speed jumps back up by 2 or 3 mile per hour. sometimes it corrects itself and sometimes it keeps repeating the pattern. | |||
| 01/29/2011 | 100 | ||
| New car manual transmission, car stalls out at low speeds on snow covered roads. rpm's 1400 - 2000 can stop problem if traction control is disabled. i have driven manuals for over 30 years and it is not operator error it is a problem with the traction control and computer system - it dies in traffic and requires the key to be turned all the way off and then back on to get the car started. taking the rpm's up to 2500 avoids the problem - but this will certainly wear out the clutch. dealer feels it is just a sensitive clutch - i now have 600 miles on the car and have to disable traction control to stop the stalling at start ups and low speed shifting. | |||