Consumer Complaints


Fail datemilesoccurencesPurchase date
SERVICE BRAKES, HYDRAULIC
11/29/201167000
 Tl* the contact owns a 2009 volkswagen jetta sportswagen. while the unoccupied vehicle was parked with the engine and emergency brake engaged, it rolled unexpectedly . the contact was able to enter the vehicle, apply the brake pedal and stop the vehicle from moving. the contact detected the rear brake calipers were stuck which caused the emergency brake cable to disengage. the vehicle failure was not diagnosed nor was it repaired. the manufacturer was notified of the problem. the approximate failure mileage was 67,000.
11/29/201167000
 Tl- the contact owns a 2009 volkswagen jetta sportswagen. while the unoccupied vehicle was parked with the engine and emergency brake engaged, it rolled unexpectedly . the contact was able to enter the vehicle, apply the brake pedal and stop the vehicle from moving. the contact detected the rear brake calipers were stuck which caused the emergency brake cable to disengage. the vehicle failure was not diagnosed nor was it repaired. the manufacturer was notified of the problem. the approximate failure mileage was 67,000. rvk
11/29/201167000
 Tl-the contact owns a 2009 volkswagen jetta sportswagen. while the unoccupied vehicle was parked with the engine in operation and emergency brake engaged, the vehicle unexpectedly rolled. the contact was able to enter the vehicle and applied the brake pedal and came to a stop. the contact detected the rear brake caliper was stuck which caused the emergency brake cable to separate. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 67,000. js
04/21/201114900
 Excessive wear in brake pad at under 15,000 miles. both front pads are approx 75% of 'new', the right rear pad 75%+ of 'new', but the left rear (lr) is now very close to metal-on-metal with rotor. dealer service on 3-10-11 @ 14, 281 miles indicated 3mm remaining on rear (didn't specify left or right or both, but estimate was to replace both). when i went to replace rear pads (now @ 14,990 miles), is when i found out that only the lr is affected, and more importantly it is completely worn. lost approx 3mm in 700 miles of easy driving? internet searches turns up multiple similar owner complaints of unreasonably excessive (in terms of miles under easy driving) and uneven (in terms of only one pad being affected) wear in pads, possible having to do with caliper 'sticking' (whether in connection with hand brake or otherwise). independent foreign auto service facility confirms that there is more of a problem than just with the pad itself.
04/02/201145000
 1) abs/esp lights came on while cruising at highway speeds. 2) diagnosed as an internal electrical failure of the abs hydraulic pump. abs and esp inoperable. 3) hydraulic pump must be replaced for a shocking $2,800!
12/23/201039500
 After 40,000 miles of mostly highway driving the inside passenger side brake pad is completely used up while the other 7 have most of the pad remaining. the dealer claims there is nothing wrong with this, they stated that when the car goes like this, the rear brakes come on . i have yet to find a shop that i can trust to do the repairs needed.
11/23/201029900
 My 2009 vw jetta sportwagen tdi has worn out the rear break pads in less than 30 thousand miles, while the front pads are at 75%. when the car was new i noticed that there was more brake dust on the rear wheel than on the front. i was told that this car had a system to balance the breaking between front and rear. the excessive rear pad wear is a good indication that there is no balance between front and rear braking, and that there is a problem with the rear breaking that could cause the rear of the car to skid in heavy breaking.
01/12/20091
 2009 vw jetta sportwagen tdi intermittent hot rear brake discs. effects mpg by minus 10% plus. something is causing rear brakes to get hot(rear brake bias). front brakes are always cool. could cause an accident in ice and snow possible fire. sometimes unable to back up!!! like brakes are locked up! it has a mind of its own!!!!!!!!!!!!!!!!!!!!! vw of america is not interested ! nor can the dealer solve the problem. the vehicle meets specifications this has been written up in vw forums and blogs. we are not the only ones with this problem. how often do you find someone that checks the temp. of rear and front brake discs? i did because in january of 2009 the rear brakes were so hot that it smelled up my garage. could have caused a fire!!!!!!!!!!!!!!!!!!!!!!!! *tr