Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 11292005 | 11/29/2005 | 10018786 | Engine pre-heater installation. calix. *tt | 01/17/2006 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE | |||||
| 010702 | 01/11/2007 | 10021315 | Dtc's p1297 (17705) or p1557 (17965) stored in dtc memory. this may be caused by intake hoses leaking (during boost conditions) due to incorrect torque on clamps or improper placement, worn or torn intake hoses. *kb | 04/03/2007 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 05012007 | 05/01/2007 | 10021950 | Emissions recall circular. reprogramming of engine control module and replacement of malfunctioning oxygen sensor. *kb | 06/27/2007 | |
| 0501 | 09/09/2005 | 10016900 | Mil is on and or catalytic converter is rattling. *sc | 10/14/2005 | |
| 0405 | 12/03/2004 | 10011901 | Hybrid oil pan, installing. *tt | 02/03/2005 | |
| 0410 | 05/10/2004 | 10007712 | Evaluating fuel mixture diagnostic trouble codes (dtc) - how to perform effective diagnostic related to fuel system adaptation system too rich/ too lean. volkswagen. *mj | 07/08/2004 | |
| 0409 | 05/10/2004 | 10007711 | Evaluating fuel mixture diagnostic trouble codes- how to perform effective diagnosis related to fuel system adaptation - system too rich/too lean. volkswagen. *mj | 07/08/2004 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 170001 | 03/15/2000 | 9903 | 612460 | Information regarding the capacities of the engine oil with filter change. *mjs | 06/08/2000 |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||||
| 2015831 | 08/28/2008 | 10026848 | Volkswagen: exhaust heat shield, replacement guidelines. heat shields are to be inspected after completion o any type of repair to the underbody (exhaust system transmission, etc.), and if damaged, replaced. *pe | 12/29/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 06/16/2005 | 101000 | 35 | 01/20/2000 |
| Dt: consumer's car stalled about 6 months ago with mostly deceleration and down shifting. when this occurred vehicle lost power. every time it stalled and stopped, but always restarted. was taken to dealer twice before, but currently a total of 3 times. yesterday at full speed while passing a truck with no indication the car began to decelerate and lost power. when trying to move into another lane the steering wheel locked. had to be towed to dealer, is currently awaiting an explanation of what makes this happen. *ak | |||
| 08/28/2001 | 1 | 11/15/1999 | |
| Numerous nuisance problems since purchase of this vehicle as follows: passenger window will not close with electric switch at 42,000 miles, trunk latch defective at 35,000 miles so that trunk relocks prematurely, electric mirror switch broken at 35.000 miles, horn inoperative at 35,000 mi, floor mat snaps nearly all broke at 35,000 and were no longer available, driver window switch broke at 20,000 mi. leaving window in open position, ignition lock cylinder broken at 19,000 mi. leaving radio on after car turned off, cigarette lighter inoperative upon purchase, air bag light on spontaneously at17,000 mi., passenger vanity mirror spontaneously broken at 17,000 and then again immediately after replacement by dealer. finally car stalled at 31,000 mi. dealer claimed that new clutch was needed. nondealer, however, found that when dealer had inspected engine after a collision 3 months earlier, they had not put bolts back on properly, causing bolts to be lost likely one at a time over the 3 months. transmission slipped when last bolt was lost (which i had found on the road at the time of the stall). dealer is incompetent and irresponsible. complaint filed with manager who made no amends. run, don't walk, away from any vw!!!!*ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 06/30/2005 | 1 | ||
| The a/c quite working while driving, once it was parked it turned cool for a minute or two then went hot again. we took it for a/c check, all was fine for about 5 miles then it went hot again. the next day took it to the dealer, just before we got there the temp gauge came on. the dealer found the water pump, thermostat, and timing belt needed to be replaced due to overheating. the problem is the light didn't come until the damage was already done. *nm | |||
| 07/22/2005 | 60000 | 1 | 08/14/1999 |
| The car overheated and the temperature lights came on. i was able to get the automobile to a service station. the problem was diagnosed as a defective water pump. the mechanic found the blades to the fan lying on the engine. he had to replace the water pump with parts ordered from volkswagen. the mechanic was astonished at the plastic parts used by volkswagen. there was only 60,000 miles on this vehicle. *jb | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE | |||
| 01/01/2001 | 4 | 12/29/2001 | |
| Check engine light constantly comes on due to a vacuum hose constantly braking. have had repaired 4 times. *jb | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 06/01/2010 | 96000 | ||
| 2.0 aeg motor uses excessive amounts of oil and exhibits piston slap on cold start. engine uses a quart of oil every 500 miles. i have been told the piston rings have been installed upside down at the factory, which is the reasoning behind the poor oil control. vw is aware of the problem. car has been in the family for two out of the last three owners. | |||
| 09/09/2003 | 25000 | 08/06/2003 | |
| I purchased a 2000 volkswagon beetle about two months ago and about two weeks after i brought it home the engine light went on. i read that these cars were coming with some kind of saftey defect in the engine and that's the same exact problem the dealer hasn't been able to fix twice already going on three times. the engine light keeps going on and these people seem to believe they know what they are doing. what should i do i don't want the car to cause some kind of accident or endanger my family or me. | |||
| 04/01/2003 | 3000 | 8 | 08/22/1999 |
| Ongoing electrical problems/false positives for the check engine light. gel-like substance in the oil. frequent replacement of interior/exterior lights. nlm | |||
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | |||
| 02/02/2004 | 60000 | 2 | 05/20/2002 |
| I have had to pay to have the engine on my vw decarbonized at 40,000 miles after a lengthy tow, and now it had to be towed again and needs to be decarbonized again at only 60,000 miles. i was told by a service technician about 1 year ago that vw had issued a notice to dealers to pay for decarbonizing the engines up to 80,000 miles. the service manager denies this notice was ever issued. this type of costly and potentially hazardous problem, ( my wife was stranded on the shoulder of a busy freeway in subzero temperatures) needs to be corrected. *ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 06/01/2001 | |||
| 2.0 liter engine is burning oil. dealer has been contacted for this problem, but has been unable to remedy the problem. please provide further details.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 10/31/2007 | 89985 | 1 | 10/10/2007 |
| I recently purchased a 2000 vw new beetle on october 10, 2007. my significant other drove the car to work. when she got ready to leave the car would not start. she called a mechanic and they checked the vehicle. they determined that the timing belt had broken. the car has less than 90,000 miles on it. i went a researched and found other similar complaints about low mileage beetles of this year having the same problem. i am concerned that such an expensive repair is required at such low mileage in order to own this vehicle and have it operate properly. i am not the original owner so i realize that this repair is not covered for me. there should be some form of disclaimer placed on this year of beetle so that perspective owners will know that they have an expensive repair coming up (timing belt) if it hasn't been corrected already. *tr | |||
| 02/08/2007 | 51000 | 1 | 12/16/2004 |
| Car has been a problem since first week of ownership. many electrical problems. aaa has seen this car more than i have over the last 2 years. currently at 51,000 miles the timing belt broke causing serious engine damage. vw says it is out of warranty even though i bought a certified vehicle with an extended warranty. whoever heard of a timing belt breaking at 51,000 miles!!! *nm | |||
| 01/14/2005 | 99273 | 1 | |
| Driving on a two lane road in an isolated area, limited shoulder; without warning car stopped running. had to be towed to a service station & then to a dealer. it turned out the timing belt had failed and had destroyed the vavles and pistons requiring a new engine to fix. my car had 99,000 miles on it. warranty on timing belt for first owner is to 100,000 miles. vw service recommendations say the timing belt should be replaced at 105,000 miles for year 2000 models. i am concerned not only about the extraordinary cost that is involved in repairing this failure but also in the fact that there is no warning and it caused complete failure of my engine. i have read about other timing belt failures on this vehicle. dealer asked for and was supplied invoices for every repair and oil change but repair under the warranty was denied because i did not have the vehicle serviced by a dealer at 60,000 & 80,000 miles. i called the 800 number for vw but volkswagen was completely uninterested in my story. the only time the issue of checking the timing belt was mentioned to me was after it broke! even when i had other service performed at 88,000 miles by the dealer. my feeling is this type of failure which is so severe that it requires a new engine is unacceptble and unexpected. i have owned other cars of a different make that had well over 100,000 miles with little or no problems. why would vw recommend replacing the timing belt at 100,000 miles if there is a probability that it may not even make it that far? what use is a 100,000 mile power train warranty if there are so many loop holes that vw does not expect to have to honor the warranty? *ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - TURBO-CHARGER | |||
| 10/31/2007 | 89985 | 1 | 10/10/2007 |
| I recently purchased a 2000 vw new beetle on october 10, 2007. my significant other drove the car to work. when she got ready to leave the car would not start. she called a mechanic and they checked the vehicle. they determined that the timing belt had broken. the car has less than 90,000 miles on it. i went a researched and found other similar complaints about low mileage beetles of this year having the same problem. i am concerned that such an expensive repair is required at such low mileage in order to own this vehicle and have it operate properly. i am not the original owner so i realize that this repair is not covered for me. there should be some form of disclaimer placed on this year of beetle so that perspective owners will know that they have an expensive repair coming up (timing belt) if it hasn't been corrected already. *tr | |||
| 03/14/2004 | 64000 | 80 | 06/26/2003 |
| Volkswagen new beetle 2000 1.8 turbo (engine type: aph) has engine stalling problem, which haven't been fixed by volkswagen dealer by 7 or 8 times. it's very dangerous to the driver. my bumper-to-bumper warranty would be expired on june 30th, 2005, which is one month left. but the volkswagen of american still refuse to pay for the future diagnose fee for the same issue. | |||
| 05/18/2005 | 23000 | 1000 | 07/01/2004 |
| To make this short this link tells the whole story in detail about what has been going on with my car. http://forums.vwvortex.com/zerothread?id=1941470 currently my car is stalling randomly almost every time i drive it. vw of america tells me to take it up with my local dealership service dept. which i have been for 2 years. the dealership keeps giving it back to me unfixed but still replacing parts! the dangerous part of this is the steering locks up when the car dies and i'ts still moving. i am fearful of driving it and i haven't gotten anywhere with vw. if you go to the link above and read the thread you will see that i am not alone and that it seems to be the same particular year and engine as mine in most replies. please contact me if more details or information is needed. i would like to help find a solution before any serious accidents happen or anyone is hurt. thank you, dave werbeck | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 12/19/2008 | 73452 | 1 | |
| Vw catalytic converter warranty extension. was 8 years/80k miles. extended to 10 years/120k miles. i have a 2000 vw new beetle gls, which i purchased new in 1999. my model is currently covered under this extended warranty. my car is not passing smog - gross polluter status. only has 73,000 miles on it. the issue: because the cat converter is not formally listed as a recall by vw america, the dealership wants to run a diagnostic (even though i'm providing the detailed paperwork from my smog station), and when the check engine light comes on, they want me to repair any and all issues that arise at a cost to me, before they will replace my catalytic converter under warranty. the problem with this is, the check engine light covers numerous issues the car may be having, including some that may not be related to the car not passing smog. and the check engine light is always on. dealership turns it off - comes right back on within days. i want the catalytic converter replaced first, then see if it passes smog, then i will repair any other problems. i don't want to put money into problems possibly unrelated to smog, if the catalytic converter won't fix the issue. but per the vw dealership, i cannot proceed without spending money on supposed other problems, because the cat converter was not technically labeled a recall. i wrote the epa - the email i received back from them said they consider it a recall, but because vw america did not send out a formal recall notice on the cat converter, and instead just provided an extended warranty, there's not much that can be done. dealerships can require a diagnostics run and ask you to pay to fix other problems prior to fixing the cat converter. vw extended the warranty, so clearly they are aware there is a consistent problem. they should just call it a formal recall (since the epa does), fix the problem they know exists. currently, i've brought to another dealership. same issue. don't have any other choice. *tr | |||
| 02/01/2001 | 2 | 06/01/2000 | |
| Several problems with car. worst warranty and service. dlr difficult to deal with. poor attitude of service, and poor public relations. i love the car, but it will be the last vw i buy, due to the attitude, service, reliabilty so far,and warranty issues. no safety defect mentioned. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 06/01/2003 | 4 | 10/15/2002 | |
| Service engine light has come on repeatedly since purchasing the car from burnsville vw, burnsville, mn. service dept. stated it's nothing to worry about and reset the computer. after persistent reoccurance, requested they actually fix the problem, that is when they informed us the rivets to the secondary air pump had failed and it was no longer under warranty. calls to vw north america resulted in the same, no longer under warranty, circumstances do not matter, etc. estimated $650 to replace item. while we are being told it is a minor failure and will not affect the car performance, it seems that it triggers an service engine soon light for a reason. also, we were told to ignore the service engine light. however if we ignore it then when a significant problem occurs, how would we know?! vw north america customer service center admitted that this has been an ongoing problem but unless it is reported within the first 2 years it is no longer covered.*ak | |||
| 07/08/2004 | 30461 | 7 | 02/21/2000 |
| I own a 2000 new beetle 1.8t glx with approximately 30461 original miles. i have had a total of 7 repairs of the oxygen sensors and one repair to date of mass air flow meter. all of which have been covered by volkswagen of americas expense. i do however want to note that all the mechanical issues revolve around the mil malfunction indicator light on the dash. each of the failures happens within one year from replacemnt of parts and with less than 6k miles between repairs. with my persistant calls to vwoa and my local dealer they have picked up all expenses. the warranty for this vehicle was 2 years or 24k miles. i now have 30k plus miles and am concerned about this persistant problem of o2 sensors and the like. if you require the vin number for records or other pertinent information please feel free to contact me directly by mail, email, or telephone perhaps this is problem has been noted by other vehicle owners about this and orther models. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 08/18/2005 | 61000 | 1 | |
| While driving on the highway my car suddenly began making a loud, horrendous noise. i pulled over to the side and looked at the muffler, it appeared intact. i drove slowly to a service station where they told me that the pipe of the exhaust system that leads to the catalytic converter had detached. they told me the pipe was stainless steel and they were not even sure how it had ever attached. they called volkswagen to ask what could be done. the people at volkswagen wanted to know what year the car was and the mileage, 61,000 miles. after a hesitation they told the man at the service station that it would cost $800 - $900 for a new system. the man at the service station did an emergency weld, although he didn't think that it would hold. he also told me that he saw no damage under the car that would have caused this pipe to detach. he also said he was suspicious of the manner in which the volkswagen representative had questioned him about the year and mileage and suggested i contact volkswagen myself. i called volkswagen and was told that the warranty on the catalytic converter on that model had been extended to 80,000 miles or 8 years. i explained that i wasn't sure if it was the converter but it was the pipe leading to it, i was assured that it was probably covered. i took my car to pitcairn volkswagen in langhorne, pa. the people at the dealership told me that they contacted volkswagen directly and showed them pictures of the undercarriage of my car. it was determined that i had caused the damage. when i argued that there was no damage, i was told it was not covered because i had the emergency weld done. they agreed to reinforce the weld but that was all. *jb | |||