Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | ||||||||||||||||
| 02V031000 | VOLKSWAGEN OF AMERICA,INC | from 10/01/2000 to 09/30/2001 | V (Vehicle) | 55000 | 03/08/2002 | MFR | VOLKSWAGEN OF AMERICA, INC | 01/31/2002 | 02/04/2002 | |||||||
| Defect Summary | On some passenger vehicles, short circuits can occur within the electronic control unit of the anti-lock braking system (abs). | |||||||||||||||
| Consequence Summary | This can result in a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the abs control unit. owner notification began march 8, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||||
| 0001 | 11/27/2000 | 619137 | This bulletin involves inspecting the rear brake pads due to premature worn. *tt | 05/15/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||
| 06/26/2005 | 43000 | 1 | 07/12/2000 |
| I have a 2001 new beetle. i took ownership in july 2000. my complait is that i had my brake light and abs light come on and diabled my stopping ability of my vehicle. i had my car repaired replacing the electronic contol unit of my abs system. this cost me 1300.00 to repair. after researching online i found that this was a recall for my make and model car under the same manufaturer dates of sept 1999 through january 2001. the nhtsa campaign id number is #02v031000. my vehicles vin number was not included in the sequence of recalled vehicles. i am appauled that my car having the same exact problem with the same manufature date is not covered on the recall. i would like to have this investigated and demand an explanation as to why it is ok for me to risk my family's lives with something that was already identified as a major problem. not to mention a big expense that should be covered by the manufacturer. | |||
| SERVICE BRAKES, AIR - ANTILOCK - ABS WARNING LIGHT | |||
| 04/26/2005 | 64000 | 1 | 10/14/2003 |
| My abs dash indicator came on steady, the brake indicator on the dash started flashing and what sounded like the interior chime started sounding continuously. i pulled over into a parking lot and turned off the engine. a puff of smoke/steam came up from the passenger front wheelwell and there was a horrible hiss and whine coming from under the hood on the same side and a burning plastic smell. the dealer said it was the abs module (which they changed for $950!!!) and that only fixed the abs light. no clue on the flashing brake idiot light and now they say the ac does not work at all. no refrigerant, so obviously a leak. it seems way too coincidental. i heard about an abs module recall back in '03 which could short circuit and cause an engine fire. i don't have any idea about the engine compartment geography and i've only had the car (bought used) for about a year and a half. it appears i am not the only person to have experienced this problem. see attached link: http://forums.newbeetle.org/showthread.php?s=&threadid=50457 | |||
| SERVICE BRAKES, AIR - ANTILOCK - CONTROL UNIT/MODULE | |||
| 06/26/2005 | 43000 | 1 | 07/12/2000 |
| I have a 2001 new beetle. i took ownership in july 2000. my complait is that i had my brake light and abs light come on and diabled my stopping ability of my vehicle. i had my car repaired replacing the electronic contol unit of my abs system. this cost me 1300.00 to repair. after researching online i found that this was a recall for my make and model car under the same manufaturer dates of sept 1999 through january 2001. the nhtsa campaign id number is #02v031000. my vehicles vin number was not included in the sequence of recalled vehicles. i am appauled that my car having the same exact problem with the same manufature date is not covered on the recall. i would like to have this investigated and demand an explanation as to why it is ok for me to risk my family's lives with something that was already identified as a major problem. not to mention a big expense that should be covered by the manufacturer. | |||
| 04/26/2005 | 64000 | 1 | 10/14/2003 |
| My abs dash indicator came on steady, the brake indicator on the dash started flashing and what sounded like the interior chime started sounding continuously. i pulled over into a parking lot and turned off the engine. a puff of smoke/steam came up from the passenger front wheelwell and there was a horrible hiss and whine coming from under the hood on the same side and a burning plastic smell. the dealer said it was the abs module (which they changed for $950!!!) and that only fixed the abs light. no clue on the flashing brake idiot light and now they say the ac does not work at all. no refrigerant, so obviously a leak. it seems way too coincidental. i heard about an abs module recall back in '03 which could short circuit and cause an engine fire. i don't have any idea about the engine compartment geography and i've only had the car (bought used) for about a year and a half. it appears i am not the only person to have experienced this problem. see attached link: http://forums.newbeetle.org/showthread.php?s=&threadid=50457 | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 08/10/2006 | 88274 | 1 | 08/19/2000 |
| Tl*- the contact stated that on 07/10/06 a repair was done on his volkswagen bug in which the brake light switch was replaced. the contact stated that the steering wheel was locking while in park. the contact called the dealership and they told him to bring in vehicle for a brake switch replacement. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 05/01/2007 | 91000 | 3 | |
| Tl*the contact owns a 2001 volkswagen new beetle. the contact stated that the abs light illuminated. the dealer replaced the # 5 and # 9 fuses. the fuses blew the same day and the abs light illuminated again. the vehicle was driven back to the volkswagen dealer and the abs control unit was replaced. the failure occurred once more while on a road trip. the vehicle was taken to a local mechanic and the wiring harness was diagnosed as having melted wiring. the instrument cluster was replaced along with some wires. the contact referenced recall # 02v031000 (service brakes, hydraulic:antilock). the manufacturer stated that the vin was not included in the recall. the purchase date was unknown. the current mileage is 92,000 and failure mileage was 91,000. | |||
| 02/02/2005 | 1 | 06/19/2001 | |
| My 2001 glx beetle needs the abs control module replace which the dealer tells me will cost $900. my vehicle only has 39,000 miles. there is a safety recall on the 2001 glx beetle for the abs control module but it apparently only affects vehicles where the last four digits of the vin are 475001 or higher. my vehicle's vin is in the 457xxx range. i can't believe my problem is not related to the recall yet because my vin is to low, the manufacturer will not pay for the replacement. i would like to see volkswagen extend the recall to cover vehicles in my vin range. there is risk of fire if the unit is not replaced according to the recall notice so now i must incur a large expense to replace a part i believe was defective when i purchased the vehicle. *jb | |||
| 10/04/2003 | 23467 | 1 | 05/04/2001 |
| Brake pedal went to floor durring a panic stop, brakes did not work. dealership says the computer in car did not identify a malfunction. said dealership did/has not done any manual diagnostics. *la | |||
| 6 | 05/01/2001 | ||
| No summary listed for above vehicle. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 10/25/2004 | 26000 | 1 | 04/04/2001 |
| 2001 vw beetle, rear brake calipers locked closed causing excessive heat and dangerous conditions. vw manufacturer refuses to take responsibility for problem. i believe this is a manufacturer defect. all service and inspections done by vw dealer as required. *jb | |||
| 10/15/2004 | 16455 | 3 | 10/26/2001 |
| Both rear brakes locked up, needed to replace calipers, rotors, drums, pads at 16,455miles.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 06/29/2004 | 25127 | 1 | 02/16/2001 |
| The rear disc brake pads (both sides) completely worn off/out at 25,000 miles on 2001 vw new beetle. the worn out pads also damaged both rear hub/rotor assemblies, which also had to be replaced by the consumer, at the consumers cost. this car had been in for its 20,000 mile check up to the dealership, and the female owner had asked about rear brake noises that concerned her. the dealership assured her that everything was ok, but sometimes it would just normally make some noises. a few thousand miles later the pads and rotors are completely shot and we have to pick up the tab as the car is now no longer under warranty. vw has had a technical service bulletin(tsb#4602-01 dated 04-02), i recently found out, concerning this particular problem we experienced:brake pads(rear) apparent premature wear. i mentioned this fact to both the dealership in racine, wi and vw at their 1-800-822-8987 customer care care number when speaking to mr ken parrott. it was to no avail. the dealership service dept person felt this was normal though i contested that opinion. the vw person, mr perrott, said he couldn't even look into the matter as the work was performed at a non vw dealership, though it was a certified napa autocare service center that did the repair work. he, mr parrott, also stated if i had taken it in to a vw garage was no guarantee they would pay for my expenses either. i asked about opening a case w/vw and he said the conversation we were having initiated it and when i hung up(i asked him about this) that the case would be closed, as far as they were concerned. but not as far as i am concerned. *ak | |||
| 01/22/2004 | 18028 | 1 | 07/20/2001 |
| I have a 2001 volkswagen new beetle which was leased new from bill cook in farminton hills michigan. the complaint regards the need for replacement of rear brake pads and rotors at 18,000 miles while the fronts were still at 70%. the dealership found nothing improperly adjusted or any evidence of poor maintenance or abuse. i contacted volkswagen at 1-800-822-8987 after getting the service completed and opened a case. volkswagen verified that i have had all recommended service performed according to the dealership records and confirmed the details of my complaint with the service personnel at the dealership. yet they refuse to compensate in any way, stating that no manufacturing defect exists. i have found a volkswagen technical service bulletin 4600-01 on the internet regarding uneven pad wear instructing technicians to use an alternate brake pad of different composition. i am an engineer in the automotive industry, and in my opinion this level of repair at this mileage with no evidence of any external cause, especially considering the state of the front brakes, indicates either a defect in design or workmanship in the rear brake system. at the dealership i asked whether i could expect the replacement parts to fail as quickly as the originals and they stated that they would last much longer. the only way this could be true is if the new parts are of a different design or the old parts were defective. this cost me $45.00 to diagnose and $399.15 parts and labor plus tax and shop fees to repair. i expect a longer life for these components on a new vehicle and consider this to be defective and the responsibility of volkswagen to repair. *la | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 10/15/2004 | 16455 | 3 | 10/26/2001 |
| Both rear brakes locked up, needed to replace calipers, rotors, drums, pads at 16,455miles.*ak | |||
| 06/29/2004 | 25127 | 1 | 02/16/2001 |
| The rear disc brake pads (both sides) completely worn off/out at 25,000 miles on 2001 vw new beetle. the worn out pads also damaged both rear hub/rotor assemblies, which also had to be replaced by the consumer, at the consumers cost. this car had been in for its 20,000 mile check up to the dealership, and the female owner had asked about rear brake noises that concerned her. the dealership assured her that everything was ok, but sometimes it would just normally make some noises. a few thousand miles later the pads and rotors are completely shot and we have to pick up the tab as the car is now no longer under warranty. vw has had a technical service bulletin(tsb#4602-01 dated 04-02), i recently found out, concerning this particular problem we experienced:brake pads(rear) apparent premature wear. i mentioned this fact to both the dealership in racine, wi and vw at their 1-800-822-8987 customer care care number when speaking to mr ken parrott. it was to no avail. the dealership service dept person felt this was normal though i contested that opinion. the vw person, mr perrott, said he couldn't even look into the matter as the work was performed at a non vw dealership, though it was a certified napa autocare service center that did the repair work. he, mr parrott, also stated if i had taken it in to a vw garage was no guarantee they would pay for my expenses either. i asked about opening a case w/vw and he said the conversation we were having initiated it and when i hung up(i asked him about this) that the case would be closed, as far as they were concerned. but not as far as i am concerned. *ak | |||
| 12/07/2003 | 21356 | 1 | 04/04/2001 |
| I own a 2001 new beetle and have diligently had all factory service performed. at the 20,000 mile service, we reported a metallic rubbing sound from the rear brakes. the dealer inspected and found nothing wrong. the noise continued, at 9,000 miles later we took it back for further inspection. at that time, the dealer informed us we needed new rear rotors and pads at a cost of $357.47. we asked how the brakes could be fine just 9,000 miles previously, and the dealer said that that was the way it was with these new beetles; when the pads wear out, you also have to replace the rotors. i contacted vw customer service, mary genera, who stated that she backed up whatever the dealer said. she further indicated that she had no technical knowledge whatsoever, and refused to provide a technical contact within the company to speak to. she said my only recourse was to work with the dealer. i contacted a local automotive expert, dave finkelestein, (st. louis post dispatch), who suggested, but could not confirm, that vw might be using a substandard soft brake rotor. a followup writtten complaint with the dealer yielded no response. i suspect vw is using substandard parts on their new vehicles. as far as i can tell, the rear pads wore out around 19,000 miles, which is ridiculously low for a new car. this car has had an exteremely large number of mechanical failures, most of them repaired under warranty. it got so bad, vw agreed to extend the warranty an additional 48,000 miles. unfortunately, this additional warranty does not cover brake rotors. the dealer-provided service provided for this car has been abysmal and i would caution anyone thinking about buying a new vw to think twice. these cars are very poorly made and even more poorly supported by so-called customer service. | |||
| 01/22/2004 | 18028 | 1 | 07/20/2001 |
| I have a 2001 volkswagen new beetle which was leased new from bill cook in farminton hills michigan. the complaint regards the need for replacement of rear brake pads and rotors at 18,000 miles while the fronts were still at 70%. the dealership found nothing improperly adjusted or any evidence of poor maintenance or abuse. i contacted volkswagen at 1-800-822-8987 after getting the service completed and opened a case. volkswagen verified that i have had all recommended service performed according to the dealership records and confirmed the details of my complaint with the service personnel at the dealership. yet they refuse to compensate in any way, stating that no manufacturing defect exists. i have found a volkswagen technical service bulletin 4600-01 on the internet regarding uneven pad wear instructing technicians to use an alternate brake pad of different composition. i am an engineer in the automotive industry, and in my opinion this level of repair at this mileage with no evidence of any external cause, especially considering the state of the front brakes, indicates either a defect in design or workmanship in the rear brake system. at the dealership i asked whether i could expect the replacement parts to fail as quickly as the originals and they stated that they would last much longer. the only way this could be true is if the new parts are of a different design or the old parts were defective. this cost me $45.00 to diagnose and $399.15 parts and labor plus tax and shop fees to repair. i expect a longer life for these components on a new vehicle and consider this to be defective and the responsibility of volkswagen to repair. *la | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM | |||
| 10/15/2004 | 16455 | 3 | 10/26/2001 |
| Both rear brakes locked up, needed to replace calipers, rotors, drums, pads at 16,455miles.*ak | |||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | |||
| 1 | |||
| The brake booster spring failed causing the brakes to be engaged while driving. the power brake booster unit had to be replaced. please provide further details. *ph | |||
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE LIGHT | |||
| 08/29/2002 | 31000 | 1 | |
| Problems with the brake pedal switch. it malfunctioned leaving me stranded by not being able to shift out of park. called volkswagen roadside but no help due to stingy warranty period(2yrs&24k) for 2001 and older vw's. finally repaired, but still problematic. the brake pedal will no longer retract 100%. the brakes actually overheated! i don't feel comfortable driving it now, so i have gotten accustomed to manually pulling it back with my left foot. i took it back to the dealer and they said that it was normal & that it was impossible for the brakes being applied in the retracted position. upon further discovery on the internet, i found a guy whose brakes actually caught on fire from this problem!! what should i do????? *jb | |||