Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 08/30/2008 | 62000 | 1 | |
| Drivers door lock fails to latch when closed. vehicle is unsafe to drive. *tr | |||
| 11/08/2003 | 41583 | 11 | 03/08/2002 |
| Seatbelt air bag sensor- air bag malfunction light came on 11/8/03 took the car to the dealership they ordered the part. both headlights were not working by the time i got to the dealer, they replaced those, turn signals were going on and off along with the hazard lights, was told these needed to be ordered. called in 2 weeks and was told the parts were on manufacture backorder and they would call me when they came in. i called every 2 weeks they part were not in. 3/3/04 smog test done to register my car- failed smog, took car to dealer cat converter out, they had to order part said they would reorder the sensor, 3/12/04 took car back in parts not in yet, called every day parts not in now my registration was late. cat converter came in on 4/2/04 it was installed dealer was refusing to smog test for free the finally did but would not pay the fees for my registration being late. called again every 2 weeks parts did not come in. 6/30/04 went in other parts on the car were braking off, emergency brake handle broken, display lights not working, cup holder broken, again they had to order parts, and they never came in. 8/18/04 air conditioning stoped blowing cold air, made appt online for 8/23/04 took car in, none of the parts ordered are in again. service stated my air conditioning is not covered because of a hole in the condensor even though my warranty states it is covered they refused to fix it and tried to charge me $95.00 for finding the hole, i refused to pay after all i have been waiting since november for several parts including a saftey issue, the dealer service has been the worst i dealt with in 25 years of driving. i have sent emails, phone calls and faxes to the dealer regarding all my complaints and have not received a response. *ak | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 01/24/2008 | 54000 | 1 | 05/20/2004 |
| Defective door latch ,,,safety issue because the warning light does not come on when you open door. i have two 2002 vw beetles and they both have non working warning lights due to defective latches, fault. both problems are very common, but vw doesn't do anything about it. also when you call the dealership parts department these latches are in stock due to high rate of failure. there should be a recall on the door latch, this is a safety issue. the vw dealer wants 450.00 to replace the door latch, so most people will be driving around without this safety equipment. please make them stand behind there product . thank you *tr | |||
| 01/25/2008 | 105000 | 2 | 09/01/2005 |
| Defective door latch ,,,safety issue because the warning light does not come on when you open door. i have two 2002 vw beetles and they both have non working warning lights due to defective latches, also airbags don,t work due to fault. both problems are very common, but vw doesn't do anything about it. also when you call the dealership parts department these latches are in stock due to high rate of failure. there should be a recall on the door latch, this is a safety issue. also the air bags need to be recalled. the vw dealer wants 450.00 to replace the door latch, and the airbags start at about 800.00 so most people will be driving around without this safety equipment. please make them stand behind there product . thank you *tr | |||
| 01/26/2004 | 1 | 01/29/2002 | |
| Door locks have never worked properly. the car has been at the dealer for repairs for lock problems at least 8 times. this is a safety issue. often the doors will not lock with the interior power door lock. they have given several different diagnosis, we have been told they can't reproduce the problem, and now they are stating that the car is designed to operate so that the doors cannot be locked from the inside until the car is started if the trunk was opened with the power trunk release on the key. they tell me i have to open the driver's door, use the trunk release button on the door and then the locks will work properly. i cannot use the remote trunk opener and i have to open the driver's door first!!!! this problem did not start until we had owned the car for 14 months. there have been multiple other problems as well. *la | |||