Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 03/01/2007 | 30000 | ||
| Im in the process of replacing my second driver's side seat belt latch (the female end that the belt attaches to) on my 2002 vw new beetle. this failure triggers the air bag light on the instrument panel. the first seat belt latch was replaced in april of 2007; now, three years later, the air bag light is on again and the error code indicates the same issue, so i'm forced to replace the same part again. from my reading vw new beetle forums, this is a chronic problem for this model year. at the very least you'd think vw would re-design the part to eliminate the issue so it only has to be replaced one time. | |||
| 07/27/2004 | 112115 | 1 | |
| Rear collision accident in 2004, now seatbelt latch mechanism not working, struts and wheel bearings damaged and need replacement along with subframe and emergency brake system. *tr | |||
| 03/01/2008 | 48000 | 4 | 09/09/2001 |
| Air bag light intermittent. 3rd time for service to air bag system. 1st event was in warranty - replace clock spring, 2nd and 3rd events were not covered - over 50k miles and extended warranty claims they do not cover safety related systems including air bag systems. 2nd issue, was too short in length of wiring harness leading to clock spring. 3rd issue was due to seat belt switch, now light is again on. have not taken car back to dealer yet. *tr | |||
| 11/17/2007 | 51000 | 15 | 07/14/2003 |
| Tl*the contact owns a 2002 volkswagen new beetle. when the vehicle is turned on the air bag indicator light illuminated on the instrument control panel. the dealer stated that the air bag was deactivated and the seat belt latch system needed to be repaired in order for the air bag system to function properly. the contact would have to pay for the repair because air bag was not covered under warranty. the vehicle needs to be repaired. the failure mileage was 51,000 and current mileage was 52,000. updated 02/14/08. *lj the brake light bulb and right rear tail light was inoperative. updated. | |||
| SEAT BELTS - FRONT - WARNING LIGHT/DEVICES | |||
| 08/03/2006 | 58900 | 1 | 06/01/2002 |
| Dt*: the contact stated the vehicle had difficulties starting. the service dealer replaced the wiring harness. the air bag and check engine lights illuminated, and the key was hot when removed from the ignition. the electric windows malfunctioned; opened and closed without warning. the service dealer determined the malfunctions were due to a seatbelt. the manufacturer was not contacted. | |||
| 11/08/2003 | 41583 | 11 | 03/08/2002 |
| Seatbelt air bag sensor- air bag malfunction light came on 11/8/03 took the car to the dealership they ordered the part. both headlights were not working by the time i got to the dealer, they replaced those, turn signals were going on and off along with the hazard lights, was told these needed to be ordered. called in 2 weeks and was told the parts were on manufacture backorder and they would call me when they came in. i called every 2 weeks they part were not in. 3/3/04 smog test done to register my car- failed smog, took car to dealer cat converter out, they had to order part said they would reorder the sensor, 3/12/04 took car back in parts not in yet, called every day parts not in now my registration was late. cat converter came in on 4/2/04 it was installed dealer was refusing to smog test for free the finally did but would not pay the fees for my registration being late. called again every 2 weeks parts did not come in. 6/30/04 went in other parts on the car were braking off, emergency brake handle broken, display lights not working, cup holder broken, again they had to order parts, and they never came in. 8/18/04 air conditioning stoped blowing cold air, made appt online for 8/23/04 took car in, none of the parts ordered are in again. service stated my air conditioning is not covered because of a hole in the condensor even though my warranty states it is covered they refused to fix it and tried to charge me $95.00 for finding the hole, i refused to pay after all i have been waiting since november for several parts including a saftey issue, the dealer service has been the worst i dealt with in 25 years of driving. i have sent emails, phone calls and faxes to the dealer regarding all my complaints and have not received a response. *ak | |||