Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 07/01/2010 | 54000 | ||
| Tl* the contact owns a 2005 volkswagen new jetta. the contact was driving 60 mph when the power windows and turn signals failed to work properly. the contact also mentioned that the exterior and interior lighting failed to illuminate. the vehicle was taken to the dealer who confirmed that both a wiring and crash harness was needed to resolve the failure. the manufacturer was not notified, and the vehicle was not repaired. the failure mileage was 54,000 and the current mileage was 69,000. | |||
| 07/01/2010 | 54000 | ||
| Tl- the contact owns a 2005 volkswagen new jetta. the contact was driving 60 mph when the power windows and turn signals failed to work properly. the contact also mentioned that the exterior and interior lighting failed to illuminate. the vehicle was taken to the dealer who confirmed that both a wiring and crash harness was needed to resolve the failure. the manufacturer was not notified, and the vehicle was not repaired. the failure mileage was 54,000 and the current mileage was 69,000. rvk | |||
| 07/01/2010 | 54000 | ||
| Tl- the contact owns a 2005 volkswagen new jetta. the contact was driving 60mph when the power windows and turn signals failed to work properly. the contact also mentioned the exterior and interior lighting failed to illuminate. the vehicle was taken to the dealer and the dealer confirmed that both a wiring and crash harness was needed to resolve the failures. the manufacturer was not contacted, and the vehicle was not repaired. the failure mileage was 54,000 and the current mileage was 69,000. rds | |||
| 01/31/2008 | 1 | ||
| Over the past 11 months of owning my vehicle, i have had to replace the headlights (lightbulb only) seven times. also, other various brake and running lights have gone out. the first time, i had the vehicle for 1 day off the lot (used). the fix is obviously going to purchase new headlights. i've tried high quality sylvania h7 lights, and also tested the lower quality to see if it would last longer, or hold out at all. vw (via a dealership, not corporate) has indicated that it could be an electrical problem, a seal in the headlight assembly, or the obvious poor ventilation to relieve the heat build-up. there is a plastic cap inside the engine compartment on each headlight that is required to be removed to access the sockets. it does get very hot in there. vw did indicate this is a common problem, but does not cover bulb replacement under warranty, as frequent or infrequent as it might happen. on a separate note, autozone (local parts distributor) has made comments indicating the type of bulb (h7) is of poor design on any vehicle. another acquaintance has advised me on her vw, there are similar lighting issues. i am seeking a resolve, as the lights are rather expensive alone, and letting the dealership fix them extremely costly. the incident date listed was the first time it occurred to my vehicle, and the last time was 2 weeks ago. to note, the headlight usually blows out when i start the vehicle, not when it's running. the headlights are always on, daytime running lights. i am extremely cautious as to not touch the bulb directly, as i know this to cause damage. *tr | |||
| 03/21/2008 | 44500 | 1 | |
| I have a 2005 vw 2.5 jetta. my first incident was at 32,000 miles when the back brakes went out. following that, my brake lights became faulty. after replacing my brake lights, they went out again. i took it to the dealer who charged me $38 to change them again. they went out once again before the dealer decided to inform me there was a defect which was covered under warranty. the next problem was when i was driving on the freeway when my car lost power and the check engine light came on. i was towed to the dealer who told me my spark plugs were wet from the rain. they suggested the 40k mile maintenance at $500 to fix the problem. i agreed to do this only to have the light come on after i left the dealer. this happened about 4 more times until the dealer finally revealed they are aware of a problem with the coils. they were dying electronically one by one and they had to order 5 new updated coils from michigan for my specific vin. 6 months later the check engine light came on again at 50 miles. now i am being told the a/c fan motor has died. there is no sensor for this so the fan motor has to be replaced at $780.00. i was also informed that the larger fan is working, but it is weak and might need replaced as well. the car jerks and runs very rough. my car also makes a loud noise when i start it. when i am sitting at a stop sign or red light the whole car shakes. this does not seem right for a car that has 56k miles currently. *tr | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 05/26/2005 | 500 | 25 | 04/26/2005 |
| Auto headlamps malfunction intermittently when the auto engine is started. all incidences have occurred after auto was in contact with water, such as during a rain storm or a car wash. the auto indicator light for headlamp malfunction is lit and different headlamp bulbs are out, including the day running lights and head lights. on one occasion, all headlamps malfunctioned at once. auto was purchased on 4/26/05. first incident was reported on 5/20/05. the electronic control module was replaced by the dealer on 5/26/05, but problem continued since the replacement. the dealer service center has not attempted to locate the source of the problem since 5/26/05. the dealer requested the auto be returned when the problem was visible to them. i returned the auto to the dealer on 9/25/06 to show the service advisor the problem which was documented. they did not attempt to locate the source of the problem on this day and made an appointment two weeks later. on 10/10/06 the auto was returned for repair, however, i was informed on 10/12/06 that because the technician could not duplicate the problem, they would not attempt to fix it. i contacted volkswagen customer care center to make a complaint (reference number 60370228) and was asked to take the auto to another dealer for diagnosis and repair. i contacted the recommended vw dealer and was told the technician would need to see the problem as it was occurring, however, the problem could not be diagnosed without an appointment. *nm | |||