Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE - DELIVERY | ||||||||||||||||
| 08V156000 | VOLKSWAGEN OF AMERICA, INC | from 06/01/1999 to 05/31/2005 | V (Vehicle) | 412000 | 06/13/2008 | ODI | VOLKSWAGEN OF AMERICA, INC | 04/07/2008 | 04/07/2008 | |||||||
| Defect Summary | Volkswagen is recalling 412,000 my 1999-2005 passat (5th generation) vehicles equipped with automatic transmissions and produced after june 14, 1999. these vehicles may have an underbody heat shield that can become damaged. in addition, affected vehicles with automatic or manual transmissions may have a fuel line (1.8t engines only) or fuel tank ventilation valve (4motion/all wheel drive only) that can leak due to fracture. | |||||||||||||||
| Consequence Summary | A heat shield that may contact the exhaust system can result in a vehicle fire. in addition, a fuel leak from a fuel line or fuel tank ventilation valve, in the presence of an ignition source, can lead to a vehicle fire. | |||||||||||||||
| Corrective Summary | Dealers will install additional underbody heat shields on vehicles with automatic transmissions to cover the possibly damaged areas and flash all 1.8t engines with a precautionary software update. dealers will also inspect and adjust the fuel line routing on 1.8t vehicles and the fuel tank ventilation valve on 4motion/all wheel drive vehicles, and replace components if necessary free of charge. the recall began on june 13, 2008. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Vwoa recall no. 26e5/r5.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | ||||||||||||||||
| 01V157000 | VOLKSWAGEN OF AMERICA,INC | from 09/01/1999 to 12/29/2000 | V (Vehicle) | 70000 | 05/01/2001 | MFR | VOLKSWAGEN OF AMERICA, INC | 05/03/2001 | 05/18/2001 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. sulfur in fuel interacts with certain additives found in widely available gasoline causing sulfur to become deposited on the contact points of three fuel sending units mounted inside the fuel tank. this could cause the fuel gauge to read full while the fuel tank may not in fact be full or could be empty. | |||||||||||||||
| Consequence Summary | Running out of fuel without warning while the fuel gauge indicates that there is sufficient fuel in the tank lead to safety problems. | |||||||||||||||
| Corrective Summary | Dealers will remove the existing fuel level sending units and replace them with fuel level sending units using a new alloy composed of gold, silver, and a small amount of nickel, which will not chemically react with sulfur. vw/audi will also call back vehicles that were repaired under a previous recall last june in order to install the updated fuel sending units nhtsa 00v137/audi lb). owner notification began may 1, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact audi at 1-866-892-2834. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP | ||||||||||||||||
| 02V026000 | VOLKSWAGEN OF AMERICA,INC | from 04/01/1997 to 08/31/2002 | V (Vehicle) | 487284 | 06/13/2003 | ODI | VOLKSWAGEN OF AMERICA, INC | 01/25/2002 | 01/26/2002 | |||||||
| Defect Summary | On some passenger vehicles, the fuel tank filler neck can suffer abrasion damage if the rear tire goes flat and the vehicle is driven until the tire disintegrates. | |||||||||||||||
| Consequence Summary | Fuel leakage can occur increasing the risk of a fire. | |||||||||||||||
| Corrective Summary | Dealers will fit passat vehicles with a new wheel house liner that will better protect the car's filler neck. jetta vehicles will be fitted with a different metal shield designed to enhance abrasion protection in the event of tire disintegration. owner notification began june 13, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL - STORAGE - TANK ASSEMBLY | |||
| 08/08/2003 | 1 | ||
| Consumer states while driving fuel tank burst. dealer notified. *ak | |||
| FUEL SYSTEM, GASOLINE | |||
| 11/27/2011 | 1 | ||
| The car was parked. i attempted to start the engine, but it did not turn over. i tried a second time and noticed white smoke coming from under the engine hood. by the time i went inside to call for road service and returned to the parking lot, there were flames shooting from under the hood. the car was destroyed. *tr | |||
| 11/27/2011 | |||
| The car was parked. i attempted to start the engine, but it did not turn over. i tried a second time and noticed white smoke coming from under the engine hood. by the time i went inside to call for road service and returned to the parking lot, there were flames shooting from under the hood. the car was destroyed. | |||
| 07/05/2011 | 106000 | ||
| Make:volkswagen model: passat year:2000 streaming gasoline leak inboard of the rear quarter panel on the passenger side when the engine starts. after operating for a time (20 min or more) the leak stops and does not reappear until the car has been sitting for several days without running. this condition was first reported to vw hiley about 3 years ago. they checked it out and could find nothing. i had seen occasional leaks since but this time scared me because it was so much that my gas gauge moved as a result. i was headed to work which is about 20 minutes away. by the time i got there the lead had stopped. today is july 5th 2011. it was sitting since july 1st 2011. | |||
| 06/15/2011 | 50000 | ||
| Streaming gasoline leak inboard of the rear quarter panel on the passenger side when the engine starts. after operating for a time (20 min or more) the leak stops and does not reappear until the car has been sitting for several days without running. this condition has been in existence for about five years, but neither the vw dealer where i bought the car, nor an independent garage was able to find it (by the time i got it into the shop, the leak was gone and the gas had evaporated). it has gradually worsened, though, and last week i took it to the nearest vw dealer. when they detected the strong odor of gas, they parked it in an isolated area. the next day they called and told me that the rollover valve was defective and that the car needed a new gas tank. it is currently in the shop at drew volkswagen in la mesa, ca, awaiting parts. when it occurs, this is a very substantial leak with gas streaming onto the ground. | |||
| 09/22/2010 | 133602 | ||
| Gasoline is leaking from under the passenger rear side of my 2000 volkswagen passat gls v6; the gasoline is dripping from the heat shield in front of the rear tire. note that the fuel door / filler neck is on that side. see the excerpt (following) from http://www.aboutautomobile.com/complaint/2000/volkswagen/passat/fuel+system complaint number: 10280791: similar to other reports, there is apparently a common defect with older vw passats (mine is a 2000) fuel lines leaking gas when pressurized by the fuel pump. the gas leak occurs in the rubber fuel line near the gas tank and filter. the leak was visible in front of the rear wheel on the passenger side. mechanics, including the dealer have trouble locating the leak since it appears to be intermittent and only when the car is first started for a minute or so. the leak is significant and typically involves about a cup of gas. it is a fire hazard that should be part of a recall, but apparently is not. this problem seems to be related to the following recall for volkswagens equipped with the 1.8t (turbo) motor or 4motion (awd): 2000 volkswagen passat recall id from nhtsa: 08v156000 | |||
| 06/01/2000 | 68000 | ||
| Previously repaired fuel leak has reoccurred, ~18 months later. leak can be seen when vehicle has been sitting for several hours and is then backed out of garage down inclined driveway. fuel is leaking from passenger rear wheel area. | |||
| 07/30/2009 | 90000 | 1 | |
| Similar to other reports, there is apparently a common defect with older vw passats (mine is a 2000) fuel lines leaking gas when pressurized by the fuel pump. the gas leak occurs in the rubber fuel line near the gas tank and filter. the leak was visible in front of the rear wheel on the passenger side. mechanics, including the dealer have trouble locating the leak since it appears to be intermittent and only when the car is first started for a minute or so. the leak is significant and typically involves about a cup of gas. it is a fire hazard that should be part of a recall, but apparently is not since the dealer charged me for the diagnosis and repair. *tr | |||
| 04/10/2009 | 120000 | 1 | |
| 2000 vw passat 1.8t had fuel leak. the car had a fuel leak in the garage which could have caused afire. this is a serious problem. i did some reading and thought it would be covered by a recall. however, the vw dealer charles maund volkswagan indicated that it was not covered by any recall. *tr | |||
| 02/01/2008 | 1 | ||
| My 2000 vw passat 1.8 manual smells strongly of gasoline on a semi-regular basis. despite the fact that other passats from 1999-2005 are subject to a recall for this problem, vw has refused to correct the same problem in my car, based on the vin number. *tr | |||
| 04/16/2009 | 156520 | ||
| Tl*the contact owns a 2000 volkswagen passat. when the contact started the vehicle, there was fuel leakage and smoke appeared from the muffler. she received a recall notice for the fuel system and took the vehicle in for repair. a technician repaired the vehicle, but did not acknowledge the smoke. the contact was informed that there was no failure with the vehicle. she has not driven the vehicle since the repair because she feels it is unsafe. the vin was unknown. the failure and current mileages were 156,520. | |||
| 01/03/2009 | 134000 | 1 | |
| The fuel line on my 2000 volkswagen passat simply broke as i was driving. i don't know how it occurred. the fuel line was repaired at a volkswagen dealership in glastonbury, ct. i am filing this complaint because i am not getting a satisfactory answer to why this problem is not being handled through a recall earlier this year of 412,000 1999-2005 passats and the possibility that others are having the same problem. *tr | |||
| 12/05/2008 | 119000 | 1 | |
| Volkswagen has a recall due to fire hazard. because i live in a small town, the nearest volkswagen dealership is in the next state. when i explained this to the volkswagen people they said i had to do this recall at a dealership with no compensation from them for my time or my expense. they also said that since i called them, they are no longer liable for this problem if my car caught on fire. i told them that i am not waiving any of my rights with this phone call and asked to have the call recorded. the nearest dealership is a six hour drive from my residence and be expected to wait three or more hours for the replacement on my vehicle to be done. this is unacceptable for me due to the fact that i am disabled and on a limited income. we have a volkswagen repair shop here in my town. german motors 1065 k st arcata ca 95521 they will not let me have the recall done there. *tr | |||
| 01/07/2008 | 113 | 4 | 04/13/2007 |
| Events leading to failure. first the fuel tank door switch became inoperable forcing me to remove the opening mechanism which allowed me to open it manually. two days later the alarm began to sound on it's own, and did so for at least 8 hours or more. by the end of the night the car would not turn over and all the functions in the drivers side door as well as the alarm, ceased to operate apart from the locks. i had to remove the drivers side seat and carpet to access the convenience control module and subsequent wiring, while underneath the carpet i tried to suction up as much moisture as i could off the bottom of the floor and out of the padding. as of know i am quoted to purchase a new convenience control module to correct the situation. *tr | |||
| FUEL SYSTEM, GASOLINE - DELIVERY | |||
| 10/29/2005 | 50300 | 1 | 04/05/2000 |
| The fuel gauge reads full when, in fact, it is not. this vehicle has only received 93 octane gasoline per the manufacturer's requirements and no additives or other chemicals have been added to the fuel tank. *jb | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 05/07/2004 | 7000 | 1 | |
| After the dealership performed the fuel sending recall 01v157000 repairs the fuel gauge failed to work. the fuel gauge was working prior to having repairs done. dealership indicated that the fuel pump was causing the fuel gauge not to work.*ak | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | |||
| 08/08/2006 | 81000 | 1 | 03/10/2000 |
| Dt*: the contact stated a puddle of fuel on the driveway was noticed. the vehicle was taken to the dealer where the fuel lines, clamps and seal were replaced. also, while driving at various speeds, the abs light illuminated on the dashboard. the dealer replaced the entire abs system. | |||
| 07/15/2004 | 55000 | 1 | 08/15/2000 |
| While backing up out of a parking spot in july of 2004, i began to smell gas very strongly in the cabin of my 2000 v6 passat and immediately stopped and got out to see what was causing the smell. for unknown reasons, the car was randomly and visibly leaking gasoline onto the ground just in front of the fuel filter on the passenger side. it leaked gasoline in puddles and the engine began running 'lean' almost immediately, with significant valve clatter. due to the serious safety risk posed by the profuse gasoline leak, i immediately turned off the car and had it towed to a reputable vw dealer in a nearby town. upon inspection at the dealer, the fuel line had clearly split on the top side just in front of the fuel filter....for no apparent reason. i submitted a complaint and a reimbursement request to volkswagen of america re. this issue, due to the significant safety risk and repair cost created by the fuel leak. unfortunately, vw ultimately refused to stand by their product citing the age and mileage of the car. at the time, the car was 3 years old and had just over 55k miles. i paid over $700 to have the line replaced, plus towing fees, and vw provided exactly $0 in reimbursement. this episode is on record with vwoa and with martens vw in bethesda, md. feel free to contact me or vw directly for more details.*jb | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM | |||
| 10/26/2000 | 3 | 07/01/2000 | |
| Sulfur deposits collect on sending units causing fuel to be read as empty when tank could be empty or full. car will immediately shut off when this occurs. this problem was a recall issue beginning in june of 2000 for all 4motion passats. i was not notified of this recall at the purchase of my vehicle in july of 2000 nor when i brought the car in intially for this problem. on second visit to local dealer was a recall mentioned, but nothing was fixed. i was informed by dealer to monitor fuel level at certain mileage. originally 250 miles, which then decreased to 200 and then currently 150 due to last incident of car failure again. dealer has been notified of problem and car was taken into dealership on 10/26, 11/1, 11/28 and was to be fixed 12/2. problem not fixed. wrong part was installed in car. therefore, i will be having to take car in for a add'tl visit when correct part arrives at dealership. i am to wait for notification from the dealer when part will be delivered and ready. recently found on website that this problem has been rendered by the nhtsa as possible to cause a crash. once i notified dealer of this, a rental car was the offered, but at no other time was a loaner car offerred even with the recall stating such a claim. proper follow up has not been done in regards to my situation and i am seeking a new car. i would like dealer to buy back car and acknowledge the default of this car or i refunded the purchase price of the car as just compensation. the problem has caused myself to suffer lost wages due to time lost at work and placed me in several saftey hazards. on the first incident my vehicle stopped while driving on the freeway at 65mph and i had to pull over on the side of the road. i called roadside assistance through volkswagen on my cellular phone and the employee arrived, requesting $10 because the problem was gas related, although i had just filled up my tank the day before and had not driven more than 30 miles that day or the previous one. *ak | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - INJECTORS | |||
| 10/22/2003 | 35234 | 1 | 10/04/2000 |
| When the vehicle stopped at a stop sign or a traffic light, it stalled. *ak the problem was diagnosed as a secondary air injector valve. the vehicle experienced a rough idle. the valve was replaced, but the vehicle still idled rough. the check engine light was intermittent prior to repair. *sc *jb | |||
| 06/15/2003 | 62000 | 0 | 09/16/2000 |
| Apparently the fuel injectors in my 2000 vw passat wagon 4motion are defective. the car has 63,000 miles. starting and idling problems led to the discovery of excess carbon build-up in the valves and the failure of the combination valve. this valve cost me about $400 to replace. vw says the fuel injectors should be replaced because they are a certain color (of manufacture), implying they are defective. replacing them will cost me about $600, or about $1000 for everything. *nlm | |||
| 03/28/2003 | 33421 | 4 | 11/21/1999 |
| Our volkswagen dealer (martens volkswagen) was initially contacted for service when an engine light came on my 2000 passat gls wagon that said emissions workshop. they said they couldn't take a look at the car for about two weeks because it wasn't a serious problem and we should just keep driving it. after a few more days of driving the car, we smelled gasoline fumes coming from the engine compartment (while driving, not while starting). we then insisted that martens look at the problem immediately. the mechanic said that all four fuel injectors were leaking fuel through the side of the injectors into the engine compartment and needed replacing. he claimed that something in the gasoline was melting the seals. the car has only 33,421 miles on it. it has had regular service at volkswagen dealers and was only filled up with 93 octane gasoline bought in the us as required by volkswagen. in addition we have never used any fuel additives. i believe that these fuel injectors are defective and there may be many other people who are also being told to continue to drive with the engine light on who may in fact have gasoline leaking into the engine compartment due to leaking injectors. therefore we recommend that nhtsa investigate if a safety recall is needed to prevent engine fires that might result from defective fuel injectors in this model volkswagen. *nlm | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 06/01/2007 | 38000 | 1 | 05/17/2007 |
| Tl*the contact owns a 2000 volkswagen passat. the contact stated that the vehicle will not read the amount of fuel that is present in the fuel tank. the failure is caused by a fuel sender malfunction. the dealer and the manufacturer referenced recall # 01v157000 (fuel system, gasoline:storage:tank assembly). they stated that once a recall repair is performed, they do not perform the repair again. the contact's vehicle was not included in the recall. the current mileage is 40,000 and failure mileage was 38,000. updated 01-14-08. *kb the consumer stated he is experiencing problems again. updated 12/12/07. *jb | |||
| 01/01/2005 | 70000 | 2 | 12/25/1999 |
| Fuel level sending unit reading wrong causing fuel to run out causing a hazardous situation on the road. this is identified in 01v157000. my car is vw passat glx 2000 listed on the campaign, but manufacturer and dealer say not included in this campaign. i need to cover the repair myself which is a shame. old part is available. *nm | |||
| 09/20/2004 | 70000 | 1 | |
| The dealerships stated recall 01v157000 concerning fuel sending unit expired, and dealership will not repair the vehicle free of charge. lithia auto group, 775-852-3300, reno,nevada. *ak *sc | |||
| 01/14/2004 | 25000 | 1 | |
| The fuel gauge indicated fuel wan the vehicle, however there was no fuel and the vehicle ran out of gas. the vehicle was not included in recall number. 01v157000. *jb | |||
| 09/07/2001 | 6 | 03/01/2000 | |
| Check engine light keeps coming on along with emissions workshop lights; gas tank, vacumn pump and sensors all replaced but still this problem continues. *ak | |||
| 08/08/2001 | 1 | 03/01/2000 | |
| Had received recall notice #00v1471000. contacted dealership several times before appointment was given. after taking vehicle to dealership for repairs,had to wait. was informed repairs were done. one (1) week later, vehicle ran out of gas. had vehicle towed to dealership, where repairs were done. mechanic indicated that gas gauge was defective and needed replacing.*ak | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP | |||
| 07/16/2003 | 1 | 06/26/2000 | |
| Had a rear tire blow ut a while back and now my car is experiencing a significant size gas leak( in the rear left passenger side of car), which is the summary and consequence of the vw passat recall issued jan 23, 2002. i, however, just received the recall notice 2 weeks ago. i did report my tire blow out with nhtsa because i was concerned i had a defective tire. it appears the remedy for this recall is too late for me, i already have to deal with the consequence of vw's defect. i only hope vw rectifies this problem asap.*ak | |||
| FUEL SYSTEM, OTHER | |||
| 06/30/2006 | 80000 | 1 | |
| Heat shield caught fire while driving down the road. i had bought the car from carmax who had lied about the auto from the broken seatbelts forward on the day of sale. vw dealership repaired auto after fire but another mishap with heatshield when it fell off and under the passenger front tire @ 65 mile per hr, while driving down turnpike. i was not injured thanks to a truck driver who assisted my navigation to the side of the road and cut off the shield so i could return home. the tie rod was damaged and had to be replaced, since the fire the car has never been the same and has been a hazard, stalling on a beltway, etc... no apparent reason for this was found on a diagnostic machine as it has been checked several times..it is when the emission light comes on and a bad sensor needs replaced or switch. but nothing fixes this car for long. *tr | |||
| FUEL SYSTEM, OTHER - STORAGE - FUEL GAUGE SYSTEM | |||
| 10/29/2005 | 50300 | 1 | 04/05/2000 |
| The fuel gauge reads full when, in fact, it is not. this vehicle has only received 93 octane gasoline per the manufacturer's requirements and no additives or other chemicals have been added to the fuel tank. *jb | |||
| 01/04/2003 | 45000 | 1 | 06/02/2000 |
| Fuel sender unit fails to record proper level of fuel in tank. manufacturer has been contacted and they have refused to address the issues despite a recall on same vehicle with different 'trim' level. fuel guage will read full for 250 of approximately 300 total miles then rocket down to empty. | |||
| 01/26/2005 | 18000 | 100 | 07/27/2000 |
| The fuel sending unit of my vehicle does not operate correctly. the gas guage continuously registers as half-full whether or not the tank is full w/gas. this is not ony a nuisance but dangerous as there is the potential to run out of fuel on the highway and/or in rural areas.*ak | |||
| 12/01/2004 | 37000 | 1 | 04/28/2000 |
| Beginning approximately 14 months ago the fuel gauge began acting erratically - showing less fuel in the tank than actually existed. currently (12/04) after a complete fill-up, my gas gauge shows 3/4 full. once the fuel gauge indicates slightly less than 1/4 tank remaining, the actual amount in the tank is approximately 1.3 gallons. i now have to regularly monitor the mileage i have driven on each tank to make sure i do not run out of fuel before filling up.*ak | |||
| 06/10/2004 | 1 | 11/30/2001 | |
| 2000 vw passat 4 motion ran out of gas while gauge showed fuel. upon checking i discovered there was a safety recall for this problem issued oct. 2001. i took the car to the dealership and they attempted to fix the problem but when i got the car back the gauge did not work at all. i took it back immediately and they said i would have to bring it back another time after they called tech support. when i took it back they said it needed a fuel pump (the fuel pump has a fuel sending unit built in). the recall stated that there are 3 sending units in the tank and any one of them can give trouble. the dealership is refusing to do any more work under the recall. i have called the vw customer relations dept but they refuse to help me. what can i do? can you help me? the dealership is pete moore vw pensacola fl.*ak | |||
| 04/19/2004 | 1 | ||
| I purchased a vw 2000 passat in 5/00. i never received a recall 01v157000 notification on my car. this recall was for passats manufactured from 9/99 to 12/00 affecting 70,000 vehicles where this is a faulty fuel gauge system problem. it's from sulfur deposits in the fuel tank which causes the fuel gauge to read full when it is not and even close to empty. i've been experiencing this problem. my vehicle has been about a quarter tank full or half full and fuel gauge consistenly shows full. i'm still having this problem. i have not gone to a dealer yet because i wanted to call vw directly at 800-822-8987. i was informed since my vin # was not on vw's list for recall notification that it does not apply to my car. is there any way you can help or provide assistance with this problem? i feel i do have this problem mentioned in the recall. again my fuel gauge consistenly displays full when car is half-full or near emply. this is a major concern and i feel a safety issue. thank you! | |||
| 09/01/2003 | 18000 | 1 | 08/01/2000 |
| I have a '00 volkswagen passat. the fuel gauge has not worked adequately since soon after i purchased the vehicle new in july/august '00. during the time the vehicle was under warranty i brought the vehicle in for service twice due to this defect. it was temporarily replaced and soon after warranty expiration the problem recurred. i have not had a workable fuel gauge on this vehicle for at least two years. i understand that the vw '00 4 motion model was recalled for a similar problem and i urge a recall to be made for all '00 passats. *ak | |||
| 10/24/2000 | 1 | 05/01/2000 | |
| Recall 00v147000; been put off by dealer and volkswagen company since october 2000, no parts available.*ak the part was still on back order from factory overseas. *yh | |||