Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 0502 | 01/14/2005 | 10012457 | Diagnostic trouble code (dtc) p1603 (18011) stored in dtc memory. *tt | 03/02/2005 | |
| ELECTRICAL SYSTEM - IGNITION | |||||
| SAC-28F3/P1-REV | 08/01/2010 | 10036496 | Volkswagen: gasoline engine vehicles inspect, and if necessary, replace ignition coils. vehicles affected by this action may have ignition coils that could malfunction under certain conditions. models passat and wagon; golf; gti; jetta a | 03/23/2011 | |
| WG | 04/01/2004 | WG | 10005665 | Replacement of the ignition coils. it is possible that if one of the vehicle's ignition coil fails, rough idling or reduced driving power could occur in addition to illumination of the malfunction indicator lamp light. *tt *mj | 03/10/2004 |
| 013103 | 01/31/2003 | 10000868 | Ignition coil malfunction. *tt | 04/02/2003 | |
| 013003 | 01/30/2003 | 10000559 | Ignition coil failure. *tt | 03/24/2003 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | ||||||
| EA11002 | VOLKSWAGEN OF AMERICA, INC | 01/26/2011 | 02/17/2012 | Engine Compartment Fire | ||
| In july 2010, the agency opened pe10-027 to investigate allegations of coil on plug (cop) ignition coil fires in my2002-2003 vw passat vehicles.the investigation was upgraded in january 2011 to include all my2001-2007 4-cylinder vw passat, gasoline, turbo-charged vehicles.based on the analysis of vw's response, and including odi's consumer complaints, odi has since identified 135 unique engine fire reports attributable to the cop coils.after further review of the details as contained in each report, odi determined that 43 of the 135 fire reports were actual fire/flame incidents, 83 fire reports were thermal events (smoke, spark, heat or wire melt), and another 9 fire reports were undetermined in severity due to the lack of information.these cop coil fires were characterized as initiated from within the cop coil circuit located at the top of the engine block and below the plastic engine cover.the fires observed were contained in the engine compartment and did not reach into the passenger compartment in contrast to those caused by an overheated catalytic converter examined in odi | ||||||
| PE10027 | VOLKSWAGEN OF AMERICA, INC | 07/26/2010 | 02/07/2011 | Engine Compartment Fire | ||
| Odi has received 11 complaints alleging that a fire started in the engine compartment of the vehicle that may be related to ignition coil failure, and 9 complaints of ignition coil failure that did not result in a fire.reports state that the vehicle hesitated or lost power, and the check engine or dashboard lights illuminated.the vehicles were repaired by replacing the faulty ignition coil(s). some of the complaints indicated that the ignition coils were replaced more than once.the scope of pe10-027 focused on model years (my)2002-2003 passat vehicles.volkswagen provided data regarding their analysis of the vehicle fires and faulty ignition coils for these vehicles as well as other my passat vehicles.odi needs to further investigate this issue.to facilitate the acquisition and analysis of additional information, this investigation has been upgraded to an engineering analysis, ea11-002. | ||||||
| EA11002 | VOLKSWAGEN OF AMERICA, INC | 01/26/2011 | Engine Compartment Fire | |||
| Odi has received 14 complaints alleging that a fire started in the engine compartment of the vehicle that may be related to ignition coil failure, and 21 complaints of ignition coil failure that did not result in a fire.reports state that the vehicle hesitated or lost power, and the check engine or dashboard lights illuminated.the vehicles were repaired by replacing the faulty ignition coil(s). some of the complaints indicated that the ignition coils were replaced more than once.the scope of pe10-027 focused on model years (my) 2002-2003 passat vehicles and volkswagen provided data regarding their analysis of the vehicle fires and faulty ignition coils for these vehicles.however, based on consumer complaints, odi also requested and received data from volkswagen regarding my2006-2007 passat vehicles.the failure report for this engineering analysis contains data for my 2002-2003 and my 2006-2007 vehicles.odi needs to further investigate this issue.to facilitate the acquisition and analysis of additional information, this investigation has been upgraded to an engineering analysis.odi is expanding the scope to include my 2001-2007 passat vehicles. | ||||||
| ELECTRICAL SYSTEM - IGNITION | ||||||
| EA07014 | VOLKSWAGEN OF AMERICA, INC | 09/28/2007 | 07/07/2008 | PASSENGER ENGINE COMPARTMENT FIRES | 08V156000 | |
| The manufacturer notified nhtsa on 04-apr-08 that a safety recall action would be initiated to remedy the issue.in june 2008, the manufacturer issued a technical service bulletin (code 26e5/r5) regarding the specific procedures to be employed in this campaign.vehicle owner notification letters were sent beginning approximately june 13, 2008.the campaign was assigned nhtsa no. 08v-156.this recall affects all my 1999-2005, 5th generation gasoline-powered passat sedans and station wagons.approximately 412,000 vehicles are affected.corrective action will consist of installing additional exhaust system heat shielding to mitigate the potential thermal effects of engine ignition problems.based on this action, the subject ea has been closed. | ||||||
| PE07024 | VOLKSWAGEN OF AMERICA, INC | 05/10/2007 | 09/28/2007 | PASSENGER/ENGINE COMPARTMENT FIRES | ||
| Many of the fire reports allege that the vehicle fire was attributed to ignition coil failure.vw provided additional data regarding its analysis of vehicle fires and a detailed description of the three different engines and ignition systems for the subject vehicles.odifinds the need to further investigate this issue.to facilitate acquisition and analysis of additional information, this investigationhas been upgraded to an engineering analysis (ea07-014). | ||||||
| ELECTRICAL SYSTEM - IGNITION - MODULE | ||||||
| DP05004 | VOLKSWAGEN OF AMERICA, INC | 08/11/2005 | 12/08/2005 | ENGINE STALLING | ||
| By letter received on june 24, 2005, mr. ronald m. strickland of raleigh, nc, submitted a petition requesting that the agency investigate the performance of the ignition coil plugs on model year (my) 2000-2003 volkswagen jetta, golf and passat sedans.the petitioner alleges that he had experienced multiple stalling events as a result of one or more ignition coil plugs malfunctioning on his 2002 vw jetta sedan.as a result of the engine stalling, the petitioner experienced a loss of power steering and increased braking efforts when he pulled the vehicle over to the side of the road to control the vehicle.after a few minutes parked on the shoulder he was able to restart the vehicle although the engine operated at reduced power.vw issued a customer satisfaction campaign (csc) on january 31, 2003 to instruct their dealerships to inspect the vehicles for any malfunctioning ignition coil packs and to replace them at no cost to the consumer.consumers were notified to bring their vehicles to their dealerships via owner letters mailed out on june 6, 2003.while vw initially instructed the dealerships to only replace the malfunctioning ignition coil packs, a revised csc was issued to dealerships in december 2003 and january 2004, instructing dealerships to replace all ignition coil packs regardless of their performance.a reminder to the dealerships was sent by vw on april of 2004.although the concerns of the petitioner could theoretically create a safety problem, the risk is very small, due to the engine still running on either 3, 5, or 7 cylinders.there are no reported crashes or injuries due to the alleged defect.once drivers are aware of the problem (loss of power due to one of the ignition coil packs malfunctioning), drivers are able to take precautionary and compensatory measures and still maintain control of their vehicles.in addition, four fires were reported to odi.these were ignition coil burnouts with no additional damage to the vehicle and were localized on top of the engine. during the last 24 months the number of stall and drivability complaints reported to odi has greatly diminished from a peak of 195 in january of 2003 to only 3 in august of 2005.this coincides with the csc released by vw.a safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency reserves the right to take further action if warranted by the circumstances. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/27/2011 | 125000 | ||
| I was driving at night and pulled over because my car had no operating tail lights (the headlights and other front lights were working properly). turning the lights off and then back on solved the problem temporarily, but further testing when i returned home revealed that the tail lights were not always turning on with the rest of the lights. an internet search revealed this is a relatively common problem for these cars and that a failed headlight switch is the culprit. replacing the switch solved the problem. | |||
| 05/15/2011 | 97500 | ||
| I'm the original owner of a 2002 vw passat 1.8t/automatic transmission with 97,500 miles which had underdash electrical fire while running the car and now is a total loss. the car was in very good condition prior to the events. electrical underdash fire started very fast with smoke coming from driver vent. after searching on the internet appears this is a very common problem, an not many peolple really report the car fire. | |||
| 02/14/2011 | 94000 | ||
| Tl-the contact owns a 2002 volkswagen passat. while driving approximately 30 mph the contact noticed the vehicle lost power, he smelled a burnt odor, and noticed smoke releasing from the vents. within moments the passenger glove compartment area was on fire. the vehicle will be towed to the dealer. the fire department was present. the failure and the current mileage were 94,000. li | |||
| 01/02/2011 | 159056 | ||
| 2002 vw passat 2.8 v6 . ignition coil pack shorting out( can see streaks of electricity on all three coils at night along sides of coils - - when looking into dark engine compartment ) . car misfires upon acceleration and at idle . it has stalled twice and seems to be very unreliable . i have ordered a new coil pack and will not drive the car until i replace this coil pack . i called the local v.w. dealer and they said no recall for the 2.8 v6 30 valve engine - called v.w. of america and i was told the same thing . i will keep the old coil pack in hope that v.w. will re-imburse me the price of my new coil pack - it is very easy to change . | |||
| 06/03/2010 | 105000 | ||
| Tl-the contact owns a 2002 volkswagen passat. the indicator noise that comes on when the turn signals are engaged intermittently comes on by itself. the vehicle was taken to an authorized dealer on two occasions where the contact was told the multi function switch needed to be replaced. the vehicle was not repaired. the failure continues to recur intermittently. the failure mileage was 105,000 and the current mileage was 113,000. sm. | |||
| 05/10/2010 | 48946 | ||
| We own a 2002 vw passat wagon and are so happy with it we bought another one with lower mileage. shortly after buying the second vw the engine warning light came on on the first vehicle. our mechanic said it was the ignition coil pack - $600 to replace. car had over 120,000 miles so we weren't unduly alarmed, and paid it. three weeks later engine warning came on again. took it to a different garage - one that used to be the local vw dealer - and they said the ignition coil was bad again. we assumed the replacement part had turned out to be bad so paid another $600 to have it fixed. took the old part back to the original garage but the mechanic did nothing about it. 'chalked it up to experience. three months later the engine warning light came on on the second vw. took it to the second mechanic and he said - voila! - ignition coil bad again! paid another $600 to get it replaced, and then went home to research it online. was stunned to see all the problems listed about the ignition coil pack. called vw and asked for reimbursement for two of the three ignition packs but was told our vws were not listed in the correction bulletins. they also denied there was a recall even though their own pr department had sent out a press release saying all 2002 v6 passats had been recalled due to this problem. i have called vw several times and found their 'customer advocates' to be very courteous and polite but absolutely stonewalling any reimbursement. when pressed was finally told i needed the old ignition packs, the repair bills (original only, no copies) and could send all to them and they would consider it but would probably not make an adjustment! | |||
| 08/25/2010 | 140000 | ||
| 2002 vw passat engine fire while driving. shop said it looks like it started in the wiring harness. no injuries, vehicle total loss. one owner, well cared for. i purchased this vehicle new, intending to drive it a long time. not a good investment. | |||
| 05/20/2008 | 161000 | ||
| Tl-the contact owns a volkswagen pssat. while driving at 70mph the ignition coilspring has failed fail five times. the engine starts shaking while the warning light illuminates then the vehicle goes from 70mph to 20mph. the vehicle was towed to the dealer where they kept replacing the ignition coil springs and the spark plugs at a cost of $200 to him for the past five times. there was no recall for this failure. the manufacturer was not contacted. the vin was unavailable. the failure mileage was 95,000 and the current mileage was 161,000....mw | |||
| 01/30/2010 | 55000 | 1 | |
| 2002 passat wagon, automatic transmission, accelerator pedal became stuck while getting on highway during a cold morning. brakes were non-responsive even when car was put into neutral. car continued to accelerate, driver put car into a lower gear which slowed down the car a bit and finally put the transmission in park. this caused the car to eventually stop. to get off the highway, driver slowly drove off onto the exit ramp after calling 911 and being advised to get off the highway which had no shoulder. after that the car and brakes appeared to function normally. the next morning car would not start due to the battery being drained and was towed to vw mechanic. after being inspected for 2 days the mechanic did not find anything wrong with the accelerator or the breaks and there was no evidence that the pedal got stuck on the floor mat. no error codes were found on car's computer. we had had no prior problems with the car other than a dash message indicating a break fault would occasionally light up on cold wet days. the vw mechanic could never find anything wrong with the breaks after repeated visits and attributed the message to a computer glitch. after the incident with the accelerator we traded the car in for a new one of a different make since we did not feel safe driving it, despite assurances that nothing unusual was found with the car. *tr | |||
| 12/01/2007 | 1 | 07/18/2006 | |
| 2002 volkswagen passat has engine problems. *nj the consumer stated the vehicle has not been driven in a year and a half due to the oil sludge and misfiring problems. the catalytic converter failed and the spark plugs and coil packs were constantly being replaced. *jb | |||
| 07/27/2009 | 126945 | 1 | |
| I was driving my 2002 passat 1.8t for a approximately 30, reaching my house the car started sputtering and acting weird. once i parked in my driveway and open the hood the engine was on fire for no apparent reason. the car was running perfectly fine for the first 30 minutes and then was on fire. *tr | |||
| 03/29/2009 | 93000 | 1 | |
| Loss of engine power check engine light comes on i shut engine off one ignition coil starts to smoke and start on fire along with coil electrical lead. *tr | |||
| 10/25/2008 | 104000 | 1 | |
| I was at the trying to find a parking spot when suddenly my check engine light came on and started blinking. i lost alot of power and could not accelerate. i then had to have the vehicle towed to my home because i was afraid of causing any further damage to the vehicle. the next day i contacted the dealership and explained the situation. they then informed me that many of these types of vehicles have been repaired due to the proarising from a faulty ignition coil or coil pack and i was told that the cost to repair it would be between $350-$500 to remove and replace faulty ignition coils (4). after further looking into the problem through numerous websites i noticed the same exact problem happening consistently to many owners of such vehicles. *tr | |||
| 10/05/2008 | 68000 | 1 | |
| Turn signal/hazard relay switch failed while driving, no turn signals...find out there has been a recall on the 2002 jetta and golfs but not on the passat, same switch in all the cars made by vw...this is a huge hazard, why hasn't vw recalled the 2002 passats as well? *tr | |||
| 06/25/2008 | 79000 | 1 | |
| My 2002 vw passat initially blew the #5 fuse which controls the a/c, steering wheel items (horn, volume control, etc.) and items on the driver side sun visor. the fuse was replaced and subsequently i experienced smoking in the area of the sun visor. removing the visor, i noticed frayed wiring and burnt wiring insulation. in addition there was sparking inside the roof area. i took the car to the dealer and they cut the frayed wire and taped it up, with a more complete repair to come in a couple of days. driving the car home later that day the car started smoking again with the addition of crackling sounds. i had the car towed to the dealer that evening. the dealer is now looking at the wiring and has found at least one wire leading from the visor area all the way down to the fuse box which is bare because it's insulation has been burned off. the fuse that should have blown was melted into the fuse box. the burned wire has also burned off insulation on other wires which were touching the damaged wire. the dealer is trying to track down all the wires that may have been damaged. current cost is approximately $2400 with volkswagen agreeing to pick up $900 of the cost. based on internet research, there have been other reports of frayed wiring in the visor area of the 2002 passat. i have numerous postings by people who have blown the fuse and had their visors replaced. others have pulled down the visor and taped up the frayed wiring in their visor. i believe this to be a design or manufacturing flaw and i believe that my visor wiring has been fraying for some time prior to the catastrophic failure. *tr | |||
| 05/08/2007 | 91000 | 1 | 12/14/2005 |
| Tl*the contact owns a 2002 volkswagen passat. the contact stated that his vehicle caught fire with flames rising approximately three feet above the hood. the fire and police departments arrived at the scene. a police report was filed. the fire was extinguished, however, the vehicle was destroyed. the contact has not spoken with the dealer. the current and failure mileages were 91,000. updated 01-15-08. * bf the fire was due to an electrical short in the ground of an electrical harness. the wiring shorted out against the vehicle's steel cowl with temperatures high enough to weld the 12 gauge against the body panel . updated *jb | |||
| 10/03/2007 | 78800 | 1 | 11/21/2004 |
| The abs control module failed on my car causing the abs system and the asr (anti-slip regulation) traction control systems to no longer function. this happened without warning with no signs leading up to the failure. this has also caused other strange electrical issues where my keyless entry will no longer work. also, the error lights continue to flash on the instrument panel and the radio remains turned on (unless i manually turn it off) even after the car has been turned off and the key has been removed from the ignition. this caused a dead battery after 4 days of flashing (radio was off). it has also caused an error between the communication paths from my transmission control module (tcm) and my engine's ecu and instrument panel as evidenced by the error codes produced. the last issue that has been caused by the abs failure is that the car continues to run for several seconds after the ignition has been turned off and the key has been removed. it will then sputter out and turn off. from my research, this appears to be a common problem on these cars: http://www.passatworld.com/forums/showthread.php?t=173334 *tr | |||
| 05/04/2007 | 7586 | 1 | 10/01/2006 |
| Tl*the contact owns a 2002 volkswagen passat. the contact was driving with the cruise control set at 67 mph when the vehicle shut off. the vehicle was towed to the dealer where it was repaired. the current mileage is 70,000 and failure mileage was 7,586. | |||
| 01/01/1901 | 3 | ||
| Ltr from consumer referencing defective front right daytime running lamp constantly failing on his 2002 vw passat, reply directly to constituent. *ts the light has failed three times in the last three years. each time the vehicle was taken to the dealer who explained that the light burn out frequently because they were on all the time. the driver's side daytime running lamp has never failed. *nm | |||
| 07/21/2005 | 50000 | 02/11/2002 | |
| Horn quit working | |||
| 04/10/2002 | 10 | 11/29/2001 | |
| 2002 volkswagen passat experiencing problems with passenger seat, door panels, glove compartment, radio equipment, buttons for the mirror equipment and the vehicle kept cutting off.*mr the consumer stated when the passenger seat went forward it would not stop, the heated seats burned the consumers children, however he did not state how many children. the vehicle could not be aligned. the door panels and arm rest were peeling. the headlights were always going out. the brakes squeaked. the battery, generator and ground wire were replaced due to vehicle stalling. *jb | |||
| 02/11/2005 | 8000 | 6 | 12/10/2001 |
| Oil sludge problem, engine light came on and a loud knocking sound electric problems, smoke coming from under dash electric problems with windows and the chime indicator when lights are on and the engine is off. *jb | |||
| 11/25/2004 | 1 | ||
| Significant engine problems with my 2002 vw passat 1.8t wagon - ranging from: common oil sludge issue at 51000- electrical problems with the rear driver side window (twice) (~5k & 52k) -the coil recall issue. *ak -vacuum hose failure (~40k) -cv joint failure (53k) -radio knob falls off - stem split (~45k) -fuel door snaps in two in 156 degree weather (~35k) vw has failed to stand by the oil sludge issue due to a lack of proof of oil changes - i am not the only one with this problem - many owners have had the same problem, regardless of timely oil changes or not. | |||
| 01/08/2005 | 28000 | 6 | 05/24/2002 |
| Varioud head, tail and brake lights on my 2002 vw passat have burned out 6 times in the last 9 months: /3/04 - both headlights replaced by vw, /17/04 - headlight and brake light replaced by vw, 10/9/04 - tail light replaced by vw, 0/23/04 - both headlights laced by vw, 2/11/04 - headlight and parking light replaced by vw, 1/5/05 - head light replaced, /5/05 vw service of bernardsville, new jersey refused to perform an electrical diagnostic check because the light bulbs they get from another vendor are faulty. therefore, vw of bernanrdsville is knowingly installing faulty safety equipment. i was told this in front of another woman who was bringing her car in for light bulb replacement also. i told the service department this was an unacceptable safety risk. i hit a deer one night when my headlight was out and it is dark when i drop-off and pick-up my children from school. although i told the vw service department that it is unsafe to drive the car because i'm afraid i would hit a child crossing the road or school parking lot, they refused to perform an elctrical diagnostic check on the car. i reported this information to the bernardsville new jersey police department, in case someone who gets lights replaced by vw of bernardsville gets into an accident or hurt. although it is not a criminal offense to knowningly install faulty equipment, it is a civil offense and should be reported before someone gets hurt.*ak | |||
| 03/05/2002 | 8 | 03/02/2002 | |
| There were numerous problems with this vehicle. the filter and carpet on the back passenger side was replaced. the mlp light had come on and the dealer installed a new vacuum hose. the radio did not work, standing water was found in the back right side of the vehicle under the front seat, the pollen filter was clogged and the air pollen filter was cracked due to the factory, the back door locks refused to open and could not be opened from the inside or out, a bumping noise was heard coming from under the vehicle, the engine revved, the vehicle lurched forward and accelerated at rapid speed all while the brakes were pumped with no response. the vehicle hit a curb doing over 50 mph all while pumping the brakes until it finally stopped 20-30 yards into a field damaging tires, rims and the bumper. *sc *jb | |||
| 09/29/2004 | 32000 | 1 | 06/01/2003 |
| Following heavy rains on 29 sept 2004 vehicle windows/locks were inoperable. fuse blown. replaced fuse, horn would not stop and windows still inoperable. unable to turn off vehicle lights. new fuse blown. towed passat via vw roadside to dealer. told fri 1 oct 2004 that there was standing water in car and comfort module would need replacement. due to water, the carpet & module would not be covered under warranty. est 1500.00 in parts pre-labor. as the windows were not operable, we do not know how this water damage occurred. vw claims to due debris in sunroof, drains clogged and flooded floor. unacceptable as car was detailed 2.5 wks prior and is washed every week. asked to see debris, they could not provide anything. we feel this may be due to the window surround trim that continually came loose/fell off or prior concealed damage (certified used vehicle). note that seats/headliner were completely dry. we did not notice wet carpets as only the rear was wet. car smelled awful @ vw on friday 1 oct as it is turning into a mold pit. filed geico insurance claim-waiting on adjuster. *ak | |||
| 06/01/2004 | 15000 | 8 | |
| My 2002 passat wagon has an intermittent problem with the rear running lights not coming on when the light switch is turned on. i have been pulled over two times by law enforcement for this problem. i have taken the car to the dealer to have them look at the problem but they have done nothing to correct the problem. i fear that i will be killed or a member of my family will be killed in a rear end collision at night.(ak | |||
| 03/30/2004 | 6000 | 6 | 10/20/2001 |
| 2002 passat having electrical problems, car still under warranty, dealer refuses to honor warranty, cannot keep engine light off for more than 2 months car floods and spits raw gas out exhaust, spits and stalls, car has been returned to dealer over 20 times within 10 months, 3 radios replaced 2 mass air flow sensors, 1 main computer, car would not pass emissions temporary tag had to be issued, car has less than 37000 miles on it and has gone through about 10 sets of plugs, cannot settle with consumer service or dealership, dealer refuses to refund $80 service charge when car was improperly serviced, lawsuit to follow. *ak | |||
| 06/15/2002 | 4 | ||
| When driving air conditioner/radio failed. consumer stated that vehicle had an electrical problem. *ak | |||
| 05/11/2003 | 0 | 11/12/2001 | |
| Since purchasing my 2002 passat in november 2001 it has regularly had problems with the electrical system. the items that have broken have been: stereo (on 3 different occasions, has necessitated 6 trips to dealership), engine failure light gone off 3 times, headlights failed to go on, indicator light stopped functioning, car more often than not fails to turn over without multiple attempts. *nlm | |||
| 01/21/2002 | 1 | 04/23/2002 | |
| The engine light illuminated, and idled rough, the problem was determined to be a defective ignition coil. *ts *jb | |||
| 10/01/2002 | 3 | 06/18/2002 | |
| I purchased a brand new vw passat gls 2002, on june 18, 2002 at commonwealth vw audi, 1450 auto mall drive, santa ana ca 92705. unfortunately, the vw passat gls 2002 has not held up to its promise of being a well-engineered car. after less than 9 months of ownership, i had to bring the car to the dealership for repairs 3 times, which is a far drive from my present residence in highland, ca. i purchased a brand new car with the intention of having a reliable mode of transportation for the two-hour trip back and fourth from tustin to ontario on a daily basis for work. i had confidence in volkswagen because of its prestigious reputation. having successive car problems has made me reluctant to drive this car. the first breakdown was in oct. 2002, the mil (malfunction indicator lamp) light came on, the car started to shake, and it lost power on my way to work. i was able to make it and i had the car towed to the dealership. the dealership replaced the defective ignition coil, and set the readiness code. i did not get a loaner car, and the car was left at the dealership for two days. the second time, was in dec. 2003. the exact same problem arose. this time they had replaced all four ignition coils, set the readiness code, and supplied me with a vw rental. the car was in the shop for two days as well. i had lost all confidence in the passat i purchased. the third occasion, as i exited the freeway to get to work, the mil light came on again. i was at a complete stop. when i pressed on the gas, the car jerked two times. i made it to the parking lot of my job, and had the car towed yet another time. this was march 18, 2003. the dealership removed and installed the automatic transmission fluid pan, the transmission speed sender, and the vehicle speed sensor. they supplied me with a 3-day loaner car. the passat stayed in the shop for 4 days. *jb | |||
| 08/21/2002 | 1000 | 2 | 04/01/2002 |
| Bought the car new 4/02, ignition coil failed in 8/02 with only 1000 miles on car. the vehicle started shaking and lost power w/ baby in the car on a highway. car was towed to the dealer and they replaced the ignition coil. happened again on 10/31/02, car was at the dealership for almost 1 month waiting for another ignition coil. dealer provided rental car and complaint was filed with v.w. they paid my car payment for month of 11/02. many people having same problem. dealer's lot was full of cars waiting for this part. i took their last rental car, lucky for me, since i got an impala ss instead of a 2 door cavalier. there should be a recall issued on these ignition coils. there are many lemon law cases filed against vw. also very poor gas mileage and acceleration. very dangerous left hand turns when the car just sits there and you're hitting the gas!!!*jb | |||
| 10/17/2002 | 4 | 09/14/2002 | |
| The ecm was replaced twice. the replacement failed before the vehicle made it out of the service parking lot and the ignition coils were replaced twice, 4 were replaced the first time, then two on the second. the check engine light illuminated repeatedly, and demonstrated a loss of power/rough ride. scc *jb | |||
| 03/05/2003 | 1000 | 1 | 05/23/2002 |
| I own a volkswagen passat 2002 1.8 turbo model.. the coils on the engine are defective. volkswagen knows this and has improved the coil and replaced it with a new design. i have a 4 cylinder engine. that means i have one coil on each cylinder. i had 1 coil go bad. when they go bad while you are driving you lose power to the car and are unable to drive at your current speed. i had one coil go bad in march of 2003. volkswagen won't replace all the coils until they break. i have three more to fix but they won't fix it. it is dangerous to drive the car or to take long trips with the car due to the fact you never know when the coils will break. *jb | |||
| 12/07/2002 | 2 | 07/07/2002 | |
| Ignition coils on 2002 vw passat there is a service action out but we were never notified. our car had broken down 2 times due to this. we had 1 coil go on 12/7/02 & then again on 3/6/03. we were just notified that a mailing was sent about this but we never received. vw is now telling me, they cannot send me a copy of the notice. i know of 2 other vehicles that were brought into the dealer on 12/8/02 with the same problem.*jb | |||
| 02/27/2003 | 8000 | 1 | 08/31/2002 |
| Due to the defective ignition coils, the engine lost power unexpectedly, while driving. luckily, the person behind me was alert enough to stop quickly. the dealer will not replace all the ignition coils, and according to vw all have the potential to become defective, leaving a very dangerous situation for all drivers, not just the owners of vw's . i do not want to drive my car, i am so scared that the next time i will not be so lucky. please help all drivers and advise vw to fix all ignition coils before fatalities occur. *jb | |||
| 02/15/2003 | 11254 | 2 | 07/15/2002 |
| Inoperative climatic control, cruise control, homelink visor, steering wheel button lights & controls. number 5 fuse has blown a second time. suspected cause is faulty homevisor link (remote control) on driver's side visor. several complaints have been noted through vwvortex.com on the 2002 passat model. both times the fuse blew were in cold weather. will attempt to get dealership to investigate and/or replace homevisor link. other reports in the complaint of nhtsa section have reported that this also occurs during hot weather. first suspect of this occuring is that the climatic control (heating & ac) is not operational. when the climatic control is off, it should say off on the digital screen. when this issue occured the second time it was while on the highway which caused my windows to fog up do to the heating system fan not operational for heat and defog...had to roll down windows with temps in the teens to help clear windows. very unsafe thing to happen while driving. | |||
| 12/10/2002 | 2000 | 1 | |
| One of the four ignition coils failed, which caused the engine light to flicker on and off. *jb | |||
| 01/26/2003 | 1800 | 1 | 02/14/2002 |
| The ignition coils needed to be replaced. *ph *jb | |||
| 12/01/2002 | 14590 | 2 | 08/07/2001 |
| The dealer replaced the faulty coil, however it failed two weeks later. the dealer refused to change the other three coils. *ph. the manufacturer refused to authorize the replacement of the other 3 coils. *jb | |||
| 01/20/2003 | 25500 | 3 | 10/21/2001 |
| I own a volkswagon passat 2002 1.8 turbo model.. the coils on the engine are defective. volkswagon know this and has improved the coil and replaces it with a new design. i have a 4 cylinder engine. that means i have one coil on each cylinder. i have 3 coils go bad. when they go bad when you are driving you lose power to the car and are unable to drive at your current speed. i had one coil go bad in november of 2002, december of 2002, and today my 3rd coil went bad. i have filed a compliant with volkswagon but they won't replace all the coils until they break. i have only one more to fix but they won't fix it. it is dangerous to drive the car or to take long trips with the car due to the fact you never know when the coil will break. i filed a compliant over the phone for the federal department of transportation in december. i was supposed to recieve information from you to fill out and return.. i called twice and have never recieved it. my car broke down today for the third time. the dealership is closed and i had to rent a car again. could someone investigate this. i can not be the only person in america with this problem. | |||
| 01/12/2003 | 4000 | 1 | 08/01/2002 |
| While driving, ignition coil failed without warning which caused vehicle to stall. dealer advised that manfacturer was aware of problem, but would only replace remaining coils after they have failed.*jb | |||
| 1 | |||
| Consumer is having problems with the ignition coil pack. also consumer stated the engine stopped running while driving. dealer was contacted and will only replace one at the time. ph | |||
| 12/11/2002 | 21511 | 5 | 08/20/2001 |
| The ignition coil continued to break which caused vehicle to lose power while driving. the dealer was notified. *jb the left front headlight had burned out, and the left speaker had gone out. the ignition coil was replaced and the mechanic reprogrammed the ecu in order to correct the misfires. *scc | |||
| 12/04/2002 | 1 | ||
| Consumer stated while driving, the malfunction indicator light illuminated, consumer stated the ignition coil had failed. dealer notified.*jb | |||
| 10/06/2002 | 5000 | 04/12/2002 | |
| There seems to be a long wait for coilpacks everywhere. i had that problem in my passat earlier this year, and got it fixed. but i know i have 3 faulty ones left in my car, and only time will make them malfunction again, leaving me stranded. | |||
| 07/03/2002 | 2 | ||
| The consumers right rear tire of the vehicle became flat so the consumer immediately pulled over to the side of the highway. there were flames shooting out from underneath the vehicle. (cause was unknown) but the fire report mentioned that there were fireworks in the trunk, but the consumers daughter says that there was kitty litter in the trunk. *scc | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 07/26/2002 | 500 | 3 | 01/01/2002 |
| Tl*the contact owns a 2002 volkswagen passat. the contact stated that her vehicle was a lemon when she purchased it in 2002. water enters the vehicle from the sun roof whenever it rains. she received a recall notice, but the vehicle was not repaired according to the recall. the vehicle was taken to the dealer more than fifteen times, but it has never been repaired. the failure mileage was 500 miles. updated 8/24/09 *cn the consumer was told the water leak was coming from the after market speaker. the headlight tail light and fog light bulbs were replaced. the check engine light illuminated and the coolant bottle had a hairline crack. the heat in the vehicle was not working properly. the technician discovered the heater core had a blockage. the water pump was leaking. both outer cv boots were replaced. there was a large evap leak at the purge valve which was replaced. the cruise control light was on. the right side valve cover gasket was leaking oil and the alternator was replaced. updated 08/26/09. *jb | |||
| 06/16/2005 | 57000 | 5 | 04/01/2002 |
| Dt: the check engine light came on while vehicle still under warranty, but the dealer said there was nothing wrong. after owning the car for one year the transmission had to be replaced. but it still transmission not work properly. . it jumped into gear. also, the engine air bag, and thermostat lights kept coming on. one week ago, the car wouldn't start. replaced the battery, and a few days after that it wouldn't start again. currently, the dealer insisted it needed a new alternator, and f warranty expired. in order to get to the original problem, it would cost $1100.00.*ak | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 5327 | 4 | ||
| Vehicle failed to start because the battery was drained. this occurred 4 times. dealership replaced the battery, but the problem recurred. dealership did not know what electrical components were draining the battery.*ak *mr | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 03/13/2008 | 86000 | 2 | 06/18/2004 |
| Tl*the contact owns a 2002 volkswagen passat. while driving approximately 45 mph, the vehicle began shaking violently and shut down in the middle of an intersection. the vehicle then skidded into an intersection and almost struck a child. the vehicle was taken to the dealer and they stated that the ignition coil housing burned. the dealer would not repair the vehicle or allow him to pay $785 with a credit card to repair the ignition coil. the turbo coil also failed; however, the dealer does not agree with this diagnosis. the manufacturer was unable to assist. the contact also smelled electrical wiring burning. he stated that oil breaks down prematurely, which caused the engine to seize and the vehicle to overheat. the manufacturer stated in writing that they see no reason why they should offer any assistance, and that there was a previous recall on a case by case basis related to other engine failures. the federal trade commission complaint number was 13323205. the current mileage was 101,222 and failure mileage was 86,000. | |||
| 09/10/2002 | 41970 | 1 | 03/05/2002 |
| Fuel system failed. the car ran like a tractor, misfiring and emitting explosive like sounds. the dashboard warning light came on and stayed on. we limped to the next vw dealer who found it necessary to replace the ignition coils. the coils were already once replaced under warranty on july 23, 20003. why do we have to pay $200.44 plus tax for these obviously unreliable parts? *jb | |||
| 09/11/2006 | 42000 | 3 | 11/17/2001 |
| The engine sputters and appears to misfire after the car has been sitting or driven in the rain. preceding and after this event the check engine light comes on. this happened twice during the week of september 11, 2006. the dealership could not identify the problem and said the car was safe to drive, but suggested we get a tune up, including getting the spark plugs changed (the car didn't need it!). on a rainy october 6 at 5:00 a.m., the car stalled in the middle of a 2-lane state road. when we attempted to restart the car, it sputtered a bit and then died. the car would not restart and had to be pushed off the road. we are going to ask the dealership to inspect the ignition coil. *nm | |||
| 06/14/2006 | 85000 | 6 | 11/14/2000 |
| Bought the car new and have had to deal with defective tires, defective ignition coils causing two major breakdowns at highway speeds with children in the car. the last two ignition coils were recalled. the car will not run if it is wet from heavy rain and has to be completely dried before the breaks work properly. oil pump was replaced 14 months ago, another major breakdown on highway with children. it has broken down yet again...the dealership says it needs another oil pump because of sludge, about $2000, not under warranty because it is past the 12 month, 12,000mile mark. two other private mechanics told me, replacing the oil pump would only disguise, temporarily the real issue....the engine is junk. it now sits in my driveway because it is not under warranty because i am missing some oil change receipts. also the blinkers don't work, the rear door won't open, auto locks work intermittently and headlights have been replaced twice and are out again. this was the first new car i ever bought. i bought the car after a divorce because i wanted a dependable car to commute to work and transport my children safely. the car has 85,00 mi. *nm | |||
| 03/03/2003 | 1 | ||
| Re: ms. diane tsurutani 2002 volkswagen passat. mr the engine light illuminated. the dealer informed the consumer that codes were inconlusive and no repair work was done. after doing research it was discovered there was a possible problem with the ignition coil. *jb | |||
| 01/01/1901 | 0 | ||
| Nar 02/28/2003 recall issued for ignition coils on 2002 passat. *cb | |||
| 12/01/2002 | 7000 | 1 | 07/31/2002 |
| Nar 3-10-03 with the consumer vehicle having less than 7000 miles, many problems occurred, the front and rear windows froze from the inside, the vehicle began to stall, the ignition coil needed to be replaced, the glove compartment flooded when it rained or snowed, also the carpets and pollen filter were damaged due to the flood. the consumers was very disappointed and suggested that a full refund be given or have volvo to give them a new 2003 passat, equally equipped as the 2002 at the same purchase price. *cb *jb | |||
| 02/12/2004 | 19700 | 2 | 04/25/2002 |
| My 2002 vw passat suffered another coilpack failure including a loss of power on a busy city street. the failed coils had already been replaced under vw's coilpack recall. looks like the new coils do not fix the problem.*ak | |||
| 11/20/2003 | 6 | 03/03/2002 | |
| Ignition coil defect. as with the other 136 complaints. i have had my car towed 5 times to the dealer in two years, to replace the ignition coils. two of the new coils have been replaced again. volkswagen (vw) refuses to replace the one original coil that is still in the car. my car has left me sit in minus 23 degree weather for 2 hours with a 4 year old in the back seat because of the coil malfunction. since my car has had two new coils replaced a second time, i don't trust the car. we have cancelled our thanksgiving plans with family 9 hours away, because our car sits in the driveway with another coil that just malfunctioned yesterday. *la | |||
| 08/12/2003 | 38000 | 2 | 09/01/2001 |
| While traveling on the highway and without prior warning, the vehicle shut down and failed to restart. *ak the #4 coil failed. there was a replacement (coil l) which was not available until april. vw never warned the consumer that the faulty j coils were replaced with faulty j coils. *scc *jb | |||
| 12/26/2002 | 7310 | 1 | 04/01/2002 |
| The car was taken to the dealer with a failed engine. two engine coils had failed, but the dealer admitted that all four coils were defective. the dealer had the car for 2 weeks and replaced only 2 of the 4 coils. since the coils are rationed, they will not replace the remaining coils until they fail. am i suppose to wait until i have an accident on the highway? both the dealer and the manufacturer admit the defect. why hasn't a recall been issued? there are 40+ customers at this dealership with the same problem, all waiting for a major part that is not available. i will not drive the car until all four are replaced. i have a young son and will not drive the car with a known engine problem, particularly a problem that appears to be pretty widespread. (the other complaints listed on your web site for this model sound like i could have written them.) the manufacturer when contacted has been completely unresponsive. *jb ****dimsii ivoq entry posted after 12/12/02 cut-over to artemis*****770835 | |||
| 10/22/2002 | 18567 | 2 | 08/01/2001 |
| 2 ignition coils failed--oct 02 and jan 03--recall recommended. scc ****dimsii ivoq entry posted after 12/12/02 cut-over to artemis****770853 | |||
| 10/09/2002 | 11000 | 1 | 10/01/2001 |
| Engine began misfiring and running very roughly. the check engine light came on and then began flashing. dealer scanned and found misfires in #1 cylinder. dealer replaced coil pack#1. *jb *nlm **dimsii ivoq entry posted after 12/12/02 cut-over to artemis*768336 | |||
| 1 | 07/01/2002 | ||
| The coil packs haven't failed yet, but i'm hearing stories that it will and it's just a matter of time. vw should issue a recall. *ph *jb **dimsii ivoq entry posted after 12/12/02 cut over to artemis**770858 | |||
| 6907 | 1 | 05/01/2002 | |
| During operation of the vehicle the #4 h-style coil pack failed causing the engine and car to shake violently. the car wan not safely drivable after the failure. although volkswagen replaced the failed coil pack, there are 3 other identical coil packs by the same manufacturer (bremi) that volkswagen will not replace (until failure). it is widely known among volkswagen and audi owners who have this engine (1.8t) that the h-style coils are unreliable and defective. one online vw owner forum (club b5) 600 complaints have been posted. vw needs to recall these defective coil pack before someone gets seriously or fatally injured in a crash or collision caused by them. ph **dimsii ivoq entry posted after 12/12/02 cut over to artemis**770845 | |||
| 8000 | 1 | 03/01/2002 | |
| Coil pack #2 failed upon warm start after having sat for approximately 20 minutes. mil was flashing indicating a serious problem. drove car on three cylinders less than 2 miles to home, and called vw customer service to coordinate towing and dealer. **dimsii ivoq entry posted after 12/12/02 cut over to artemis**770849 | |||
| 12/09/2002 | 18000 | 1 | 12/01/2001 |
| Ignition coil pack failure (s) caused sudden loss of power and lurching of vehicle when attempting to accelerate out of driveway onto road. no accident occurred and vehicle was driven slowly back to parking. power was not recovered and engine vibration was severe. no prior warning was given. check engine light came on after failure. followed a cold night while car was parked for 12+ hours. after parking car overnight again, failure recurred upon start up and vehicle was flat bedded at no cost to vw old skybrook,ct, where it was determined that according to ecu all 4 coil packs misfired. car has been awaiting parts for 4 weeks and has not been returned to service as of 1/4/03. ******dims 11 ivoq entry posted after 12/12/02 cut-over to artemis***** 770817. *ak *jb | |||
| 03/03/2003 | 1 | ||
| Letter on behalf of ms eva doukakis and mr. robert cisneros who inquired about a costumers satisfaction campaign intiated by volkswagen of america, inc (volkswagen) to replace potentially defective ignition coils in certain 2001 and 2002 volkswagen and audi vehicles. *ak | |||
| 01/13/2003 | 29388 | 2 | |
| The ignition coil failed twice without warning.*ak *nlm | |||
| 03/09/2003 | 39922 | 1 | |
| Ignition coil is defective, leaving automobile inoperative. second time this has happened in 3 months. car was just in for 40k warranty service 4 days ago. *nlm | |||
| The ignition coil pack failed. the dealer and manufacturer were contacted and stated that there is a back order on the parts. *nlm | |||
| 12/15/2003 | 7548 | 3 | 05/01/2002 |
| The ignition coils on my 2002 vw passat 1.8t ar about to fail for the third time. the car was bought in may of 2002. the first incident occured in december, the second in january, and now it is about to happen again now in february. each incident is preluded by a slight jolt in the car upon start up followed bu rough idleing. every time we take it and and are told it is fixed and then sure enough a month later i am back there again. i do not see this problem getting any better. in addition the mach rstereo system has been fixed, then replaced. the replacement unit's qulaity is poor in comparison to the original. this car has been a nightmare. | |||
| 02/07/2003 | 0 | 11/10/2001 | |
| I received a ltr from volkswagon stating that they are experiencing problems with the ignition recoils, that could possibly cause the vehicle to lose power. so, i immediately scheduled an appointment for my vehicle. only to find out that they are only going to replace the iginition recoils if the vehicle experiences this malfunction. my concern is that why would i want to drive a vehiclethat could possibly lose power at anytime?? evidenutally, this is a concern to volkswagon because they sent a ltr to their customers. as a customer, i am very concerned knowing my vehicle has a possible problem and the dealer(volkswagon) will not take action! why then was i even notified about the problem? | |||
| 01/31/2003 | 03/31/2002 | ||
| Volkswagen vehicle is unsafe because ignition coils on 4,6,8 cyl. engines may fail at any time, causing car to limp along on reduced power in possibly perilous traffic conditions. vw refuses to take proactive measures to correct the problem and avoid possible life-threatening situations. i beg you, force them to do a recall. | |||
| 12/03/2002 | |||
| Vehicle hesitated to start,when it finally started, there was a loud noise. dealership indicated that 1 of the ignition coil spring had went bad. they replaced it, then the another 3 went bad. ph | |||
| 02/03/2003 | |||
| Defect is a faulty engine coil pack. dealer has been notified. ph | |||
| 12/24/2002 | 15000 | 2 | |
| The check engine light had illuminated. the vehicle started to misfire and shake. the dealer replaced one of the ignition coils. mr scc | |||
| 01/31/2003 | 1 | ||
| Ignition coil on 2002 passat--luckily, this did not happen on thruway. car bucked, unable to get over 45 mph. this happening at a high speed would be a definite safety hazard. car was towed to dealership; parts will not be available for at least another week--even then only one of four will be replaced. talked to vw customer relations==indicated manufacturer in germany is now on 3 shift basis struggling to meet demand. i don't understand why owners were not notified, why this is not a safety recall, why we don't know when or if all coils will be replaced. i would not trust this car on the road. | |||
| 12/26/2002 | 15400 | 12/28/2002 | |
| 2 ignition coils failed in less than 3 weeks. one on the road. we had to pull over, the second time on a parking lot. what's next? | |||
| 01/30/2003 | 10500 | 2 | 11/10/2001 |
| I am having the same ignition coil problem as so many other people. even after 3 months, vw is not interested in replacing defective coils, except when they actually fail. *jb | |||
| 01/31/2003 | 6500 | 2 | 08/30/2002 |
| I had a 2002 volkswagen passat for less than six months now. i had the check engine light go on three times now. 1) the first time they told me it was a loose hose on my engine. 2) the next time it was one of my ignition coils. the car sputtered and was undriveable. we had it towed to the dealer on christmas eve and we were without our car for 3 days. 3) next the check engine light went on it was another ignition coil. again the car sputtered and hesitated unless it was given a lot of gas. i felt the car was unsafe to drive and took it to the dealer immediately. luckily i was only a mile away. this time it was a different ignition coil. both times the ignition coil went bad it was a different one. i have four of these in my care which means i will have this problem at least two more times. the service manager told me that vw was not replacing all of them because they weren't able to produce enough of them to keep the cars on the road. this is an unacceptable excuse in my book. this is a brand new car with a known problem that vw is getting away with. i also expressed my concern about being stranded with this car somewhere the next time this happens and the service manager just dismissed me. we called vw and they gave us the same lack of concern about the problem. we told them all the issues we have had and they showed their concern by assigning us a case number and telling us to call back when it happens again. i guess after they make a sale all i am is data to them. they don't feel obligated to make my car work correctly. *jb | |||
| 01/10/2003 | 17300 | 09/10/2002 | |
| The ignition coils in my 2002 vw passat, with a 1.8t engine, are failing. you lose power and then have to try to get over to the side of the road. ts | |||
| 11/25/2002 | 19400 | 3 | 08/25/2001 |
| Volkswagen 2002 passat turbo, ignition coils are bad and volkswagen won't replace them until they start to go bad, which means that you have to wait for your car to break down 4 times and get towed four times before they will fix it. i have read reviews where people have had all 4 coils replaced and then had to have those replaced. i am terrified to drive my car that i pay over $300 dollars a month on and i do not want it anymore! | |||
| 09/12/2002 | 5500 | 1 | 12/26/2001 |
| Car started idling very hard with noticeable loss of power. engine light started to flash. dealership said to have it towed. determined that ignition coil #2 had failed. said vw was aware of the problem. replaced failed coil and had vw rep. reset the computer. they said a vw rep. was coming down at least 1-2 times per week because of all the cars that needed resets due to this problem. they said if they didn't reset the computer it would happen again almost immediately. car only had about 5,500 miles on it. waiting for other coils to fail so i don't feel safe taking it on long trips. i'm hoping with enough complaints and bad publicity, vw will be forced into a recall. does only one supplier manufacture these ignition coils? | |||
| 12/19/2002 | 45 | 1 | 05/04/2002 |
| Having the same ignition coil pack issues as other vw 1.8t passat owners. dealer had 10+ cars in to be repaired. estimated 2 wks. to fix. dealer says vw is aware of issue, but they will only repair the coil that's broken.this is costing them more money in the long run as they have to provide rentals to users, and will be liable should a coil failure cause an accident or even death. have tried to address with vw but it's been dismissed (their case number 30003124). this is a huge safety issue that needs nhtsa support. another concern is that my windshield wipers are deffective and the local dealer has had them on backorder for over a month. apparently there is a nationwide shortage and there are no other replacements for the passat blades. the dealer asked that i come so they could replace it with those off a new car. | |||
| 01/27/2002 | 4950 | 1 | 06/03/2002 |
| Ingnition coils failed on my passat with 5000 miles on it | |||
| 12/24/2002 | 17000 | ||
| Two ignition coils failed causing vehicle to stall. dealer replaced and advised that remaining coils will likely fail, but will not replace until they do. ph *ts | |||
| 01/01/2003 | |||
| While traveling on the highway without warning, the vehicle will shut down and will not restart. please provide additional information dealer is aware of the problem. ts | |||
| 01/24/2003 | 5200 | 1 | 01/24/2003 |
| 2 ignition coil springs failed, causing vehicle to lose power/stall. ts....*ak | |||
| 01/13/2003 | 30000 | 2 | 09/12/2002 |
| The ignition coil failed without warning, suddenly lost acceleration, and began to shake violently. vw wanted each coil to malfunction before they were replaced. ts scc | |||
| 01/27/2003 | 17500 | 3 | |
| Ignition coils. the ignition coils on my 2002 passat wagon 1.8t have failed 3 times in the last month. they have failed twice in the past week. thus, while driving to work today, after having two of the coils replaced yesterday, another coil failed. now i have 3 of the 4 coils which are allegedly non-defective. i asked the dealer to replace the 4th coil and he refused. i called vw of america and they said that they will not authorize the repair of the 4th coil. i informed them of the danger posed by this condition, namely the car losing power on the highway and/or stranding people in bad situations. he stated that they were aware of the problem and the dangers posed, but would not replace any part that had not failed. | |||
| 01/22/2003 | 14400 | 1 | 12/15/2001 |
| Ignition coil failed causing car to mis-fire, lose power, and become shaky until the coil is replaced. there is a known defect with the ignition coils in 2001 and 2002 audi's and vw with a 1.8 liter turbo engine. vw replaced the one failing coil but refuses to replace, under warranty, the remain 3 coils that could fail at any moment. my car has been serviced in the past for sporadic mis-fires which maybe due to the remaining defective coils. with half a million vehicles on the road this is an accident waiting to happen. the sudden loss of power can be extremely dangerous while driving (ie. when making a left turn). vw refuses to commit to replace the defective coils until they fail. please investigate and have vw perform a recall before someone is seriously injured. | |||
| 12/10/2002 | 12000 | 1 | 04/18/2002 |
| The coilpack on my 2002 vw passat gls 1.8t failed. it basically snapped into 2 pieces. this is a concern since i have heard of hundreds of cases of this happening in vw's, and vw will only replace the failed coilpack, not the other 3. in my opinion there should be a recall on this part, vw and it's dealors know that the likelihood of more failures in the same car a very high. | |||
| 01/25/2003 | |||
| While driving there is a noise coming from the ignition coil dealer notified. ts | |||
| 01/15/2003 | 19000 | 2 | 10/18/2001 |
| Ignition coil failures in 2002 vw passat | |||
| 01/25/2003 | 18000 | 1 | 05/31/2002 |
| An ignition coil failed, disabling the vehicle and potentially damaging the catalytic converter (according to the manual's description of the warning light that was activated.) these failures appear to be widespread due to defective parts. the failed coil was replaced under warranty, but the dealer indicated the manufacturer would not authorize replacement of the other coils. i await further failure and fear that it will happen at an unsafe or inconvenient time. | |||
| 01/18/2003 | 5070 | 09/09/2002 | |
| Failure of 2 ignition coils. original coils all faulty, but vw won't replace coils until they fail, which they will do. this problem widely known by now, but vw has not communicated with owners in any way, and will wait for failure before fixing, leaving owners with crippled or inoperable cars in possibly adverse driving conditions. | |||
| 01/25/2003 | 2 | ||
| Two ignition coils on vw 2002 passat failed in as many weeks. on both occassions i am told by vw representatives that the coils are defective, but that the company has ordered they be replaced case by case. first incident 1/14/03, second incident 1/25/03. | |||
| 01/09/2003 | 12000 | 4 | 01/14/2002 |
| While traveling, the vehicle began to ride rough. the engine indication light started to flash. the vehicle did not travel over 5 mph. the vehicle was serviced, and the technician noticed that the ignition coil pack(s) needed to be replaced. *ak four ignition coils were found faulty. *scc | |||
| 01/27/2003 | |||
| Consumer's has become aware of defect with vehicle's ignition coils. contacted manufacturer who advised will only replace specific coils when they fail. consumer is very concerned about safety while driving vehicle should coil fail and stall. very upset that the volkswagen is not taking a preemptive stance with defect.*ak | |||
| 4 | 06/29/2002 | ||
| Consumer complained about having problems with the coil packs. also stated that she was told that even the parts that have been replaced can still be defective. *ak | |||
| 01/26/2003 | 2400 | 3 | 08/22/2002 |
| Multiple ignition coil pack failures in 2002 model year vehicle. | |||
| 01/19/2003 | 4050 | 1 | 06/29/2002 |
| Engine light blinking accompanied by odor in vehicle and minor shaking of vehicle; owner's manual instructed not to drive vehicle due to potential problem with catalytic converter; had to be towed to dealership; told that vw was having a widespread problem with bad ignition/engine coils in all vw models 2001-2002; coils going bad one at a time and vw has refused to replace all at once despite safety issues related to breakdown (potentially on highway, in frigid temperatures, etc.) and fact that some owners have had problem 3-4 times within several months; backorder on parts resulting in up to 4 week delays in repairs/without vehicle | |||
| 01/22/2003 | 2 | ||
| For the second time in three weeks my 2002 vw passat wagon is at the dealer for an ignition coil failure. luckily both failures occured in town at low velocity as the car slows rapidly and is undrivable after the failure. had the failures occured in high speed highway trafic or in a remote area in cold weather the results could have been desasterous. vw refuses to replace the remaining coils unless they fail, and they readily admit that there is a good chance that they will fail. vw should be required to immediately recall and replace te defective coils as this is a serious safety problem it is only a matter of time before someone is seriously injured. | |||
| 01/23/2003 | 7850 | 1 | 06/26/2002 |
| Ignition coil failed on a freezing cold night. the card started, but shook and was unable to drive. had to wait 2 hours for a tow truck in single digit temps. my dealer was very good about it and replaced bad coil and other 3 as preventive measure. however, i understand that there have been many other 2002 passat's with multiple ignition coil failures-on different occasions, resulting in several trips to the dealer. this ignition coil failure can be very hazardous, especially during highway driving. all car owners should be informed about this problem, and have the opportunity to fix this before being injured or stranded. there should be a recall on these ignition coils. | |||
| 12/06/2002 | 9800 | 3 | 05/15/2002 |
| I purchased my 2002 passat 1.8t in mid-may, 2002. since then 3 ignition coils have failed causing my car to suddenly decelerate and near dying. my car been in the shop for close to a month because the parts are not available. i have found out that vw has been lying to customers (including me) when blaming the failures on defective coils manufacutred by a 3rd party. however, i have learned that it is a design defect in the new 2002 1.8t model that causes a moisture build up that the coils cannot withstand. vw asked the 3rd party manufacture a new coil that can withstand the moisture, which has been done. the shortage has been caused by the fact that the new coils need to go into the new 2003 models first, leaving those of us with cars that don't run to wait. vw is still refusing to replace any coil until it fails. so much for a reliable new car. | |||
| 01/06/2003 | 7875 | 03/09/2002 | |
| This is the second time in two months my 2002 vw passat 1.8t has had ignition coil failures. the first occured nov. 11, 7875 miles. the second, jan 6, 9200 miles. the second time, two of the four ingition coils failed and waited 15 days for replacements. the dealer said the old coils in the car have a 90% failure rate, while the new coils they are replacing them with have a 20% expected failure rate. i do not feel safe driving a car that has those probabilities of failure. myself and other passat owners deman volkswagen find a solution for these cost-cutting related malfunctions that compromise the safety of our vehicles. | |||
| 01/22/2003 | 13000 | 3 | 04/15/2002 |
| I have had two ignition coils in my 2002 volkswagen passat fail, causing the car to shake violently and loose all power. my engine failure light went on again yesterday, but my dealership refuses to accept the car for service until it actually breaks down. i transport three school-age children in this car and often must be on the interstate. i feel i will be unable to control the car if the failure happens at high speed on the interstate or in heavy traffic. it seems inevitable that someone somewhere is going to be killed or injured because of this. so i wanted to bring it to your attention. | |||
| 01/17/2003 | |||
| Defective ignition coils | |||
| 01/22/2003 | 8500 | 1 | |
| Igintion coil pack failed causing a sudden decease in power as one the cylinders was not firing. this problem is extremely common and requires all four coils to be replaced. vw is only replacing the failed coil because of a shortage of parts. there should be a recall where all four coils are replaced as the sudden loss of power may cause accidents and fatalities. | |||
| 01/21/2003 | 8000 | 04/23/2002 | |
| The ignition coils in 2001/2002 1.8l vw passat are defective. vw is well aware of the problem, but refuses to replace any unless they actually break. this is dangerous beyond belief, especially if they malfunction while on a highway, which has happened to many people (see carreview.com). my 2002 car has been towed twice in the last month and a half. i spent $24,500 for this car, it is brand new, and i cannot drive it for fear of causing an accident. vw must be forced to recall this car before someone is injured. they'll be no stopping the class-action law suits then! | |||
| 01/20/2003 | 11416 | 0 | 01/05/2002 |
| 2002 passat 1.8. started okay. as i drove, horrible sound & ran very rough-sputttered & rumbled. engine light blinking on & off. as i gave it gas, the worse it got. turned around, went home, called dealership. was told not to drive it & to get it towed, as there has been a problem with the 1.8s and the coils that they are aware of. was there a month ago for another engine problem-not sure what they did because the service advisor could not explain it to me! have rental car-thankfully passat is still under warranty-11,416 miles, and was bought on january 5, 2002! the dealership called me today, car is ready, and they replaced a bad ignition coil. not understanding how a car with 11,000 miles on it could have something bad on it, i did some research on the web. it appears that this is a common occurence, and it will happen again, as dealerships are only placing one coil at a time. another coil may go at any time! i should have stuck with toyota....... | |||
| 01/20/2003 | |||
| While driving the check engine warning light came on, then the vehicle lost power. this almost caused an accident. the dealership indicated that one of the ignition coils had cracked and shorted out. the parts are on back order, cause this is a common problem. ts | |||
| 09/05/2002 | 11901 | 4 | 10/15/2001 |
| I started leasing a 2002 vw passat 1.8 in october of 2001, the engine malfunction light came on(flashing) in september of 2002, and the vehicle lost power. it was towed to the dealership. the car had approximately 11,000 miles on it. i was advised ignition coil #3 was bad. three months later, it happened again. at that time i was advised coil #2 & 3 had to be replaced. two weeks later, it happened a third time. i contacted vw directly who assigned me a care # & advised that all 4 coils would be replaced and that should solve the problem. the dealership had my car for 2 weeks and i was told all 4 coils were replaced. 3 weeks passed after all 4 coils were replaced and the malfunction light came on again. this is the 4th incident. the car is set to go back in the shop this week. i'm very displeased at the way vw has handled this situation. i have not received any type of reassurance from vw that this matter will be taken care of appropriately. i will not take my 2002 vehicle on long trips as i fear i will be stranded. i bought a new vehicle to avoid these types of situations. | |||
| 01/17/2003 | 9550 | 1 | 05/25/2002 |
| Coil pack failure - ignition coil failure. vehicle began running extremely rough (lost 1 of 4 cylinders) could be a significant safety concern. | |||
| 01/20/2003 | 15679 | 0 | 03/28/2002 |
| Engine ignition--coil pack failure. cold start, coil pack failed within 20 seconds of commencement of driving, nearly onto a major arterial route with morning commuter traffic. instant loss of power, flashing mil ensued seconds later. returned to house and called for wrecker to tow to dealer. presently at dealer for repair. told part would take between 2-10 days to acquire. | |||
| 01/13/2003 | 9200 | 05/30/2002 | |
| 2002 vw passat - engine problems for a brand new car. engine light came on twice in less than 2 months. ignition coil problem that all passat owners seem to be experiencing. this problem is too dangerous for passat drivers. we should not have to be afraid of driving a brand new car. this is a recall situation for vw. | |||
| 01/13/2003 | 6400 | 1 | 05/31/2002 |
| Sudden rough idling and loss of power. check engine light turns on. dealer guesses the problem without looking at the car. later confirms an ignition coil pack failure. common problem with vw passat, jetta, audis. will take over two weeks to replace since parts are on back order. dealer has approximately 15 cars waiting for the same part. they will not replace all of them, though all of them are likely to fail soon. potential danger of sudden loss of power on highway. please get vw to issue a recall on these *before* the part failure causes a crash. | |||
| 01/18/2003 | 10000 | 2 | 05/05/2002 |
| Ignition coils on 2002 vw passat failed on two separate occassions (one at 8,000 miles and now another at 10,000miles. vw knows there are defective coils and refuses to replace any but the one that blew, leaving drivers stranded without the use of their cars. i have not been able to rent a car through their rental service either, since in both cases, the coils blew after the rental agent desk was closed for the weekend. a search on http://www.carreview.com/prd_299_1531crx.aspx revealed the ignition coil failure is a common problem, that vw knows about and they refuse to recall to fix their defective merchanidise. both times, the dealer and manufacturer denied my request to replace all of the coils under warranty. | |||
| 01/15/2003 | 7100 | 3 | 04/10/2002 |
| Within the first 1000 miles car was shaking heavily on startup. had to have vehicle towed to dealership where it was not even looked at for 24hrs. diagnosised as coil issue and was without the car for almost 1 week. 8 months later wife and daughter were driving on freeway when car shows same symptoms. had to pull over and wait 90 min for tow truck. diagnosised as coil #3 issue. without the car for 10 days. less than a month later, leaving work and going over a bridge, vehicle acted the same way again. got the care home (barely) and then had tow truck come again. this time contacted vm customer care to try and get support for replacement of 4th coil to try and avoid a 4th bad experience. no luck, 3 representitives and 1 supervisor later, no progress. even though 3 of the 4 have gone bad, they insist on only replacing the parts that have shown the defect. the problem with this is that it cannot be predicted and the 4th coil is of the same lot that has already gone bad. on top of all this, the first time we had this trouble, they had the nerve to put me and my family in a geo metro as a loaner (no offense to geo owners). with this last time, i am finally in a nicer, comparable vehicle. vw has acknowledged the problem to me but refuses to step up and do the right thing. this a $70 part...$70. i would think that is worth the expense to ensure the satisfaction and safety of their customers. | |||
| 01/11/2003 | 20500 | 2 | 12/20/2001 |
| My car is in the shop for an ignition coil replacement. this is the second blown coil in 4 weeks. i am disappointed in this vehicle because of these unreliable failures. this is not acceptable and i hope this will be recalled and fixed! ph | |||
| Two out of four ignition coils failed. engine check light came on.ride wa sconstantly jerky. *ak | |||
| 12/29/2002 | 6240 | ||
| Ignition coil failed while traveling, causing engine to stall. consumer was stranded. manufacturer is aware of problem, but will not replace component until it fails. ph | |||
| 12/12/2002 | 15000 | 12/01/2001 | |
| While driving vehicle was jerking. a warning light illuminated for emission or catalytic converter. towed to dealer, and dealer replaced ignition coil. please replace all four coils. | |||
| While starting vehicle, consumer states there's a burning smell and vehicle started to shake. next the engine light illuminated. vehicle was towed to dealer and dealer replaced the ignition coil. dealer states coils are on back order and will only be changed as they fail. please provide any other information. ts | |||
| 01/07/2003 | 4000 | 06/04/2002 | |
| You are sitting on more than 125 complaints from owners of certain 2002 volkswagen and audi models concerning failed ignition coils (also known as coilpacks or coil packs). this is a major safety issue as the failure occurs while driving and the car loses power. drivers and passengers are at risk for accidents and serious injuries as a result of this defect. the car must be towed after this failure has occurred. i have taken the liberty of compiling the complaints you currently have listed on your website which are scattered throughough various models of audi and vw and are classified under various headings. please note that the part in question is common to all three vehicles. (the code number for affected parts ends in h') there are four of these parts per vehicle (one per cylinder) and they fail one at a time, two at a time or more. thus, owners will face this problem more than once. please take action on this dangerous defect immediately before someone gets killed or seriously injured. thank you. nhtsa coilpack complaints by 2002 model year vehicle make/model 2002 vw passat electrical system 22 electrical system: ignition 17 electrical system: ignition coil 5 engine 6 electrical: wiring harness (fire reported) 4 total passat 54 2002 vw jetta electrical system 9 electrical system: alternator/regulator 1 electrical system: ignition 7 engine 3 total jetta 20 2002 vw gti electrical: alternator/regulator 1 total gti 1 total volkswagen 75 2002 audi a4 electrical system 21 electrical system: ignition 20 electrical system: ignition coil 8 total a4 49 2002 audi a4 avant electrical: ignition 2 total a4 avant 2 total audi 51 total complaints 126 | |||
| 12/21/2002 | 7880 | 2 | 03/22/2002 |
| Ignition coil failure. first one failed, dealer replaced but informed us one failed coil would be replaced, not all 4 even though vw knows there is a problem with this type of coil. they will not issue a recall, but because so many are failing, there is a backorder on the parts. due to the high demmand, they will only replace failed coils because they do not have enough coils to due the right thing, replace them all. their response is to have the customer turn off the car, call roadside assistance, and wait for a tow. 18 miles after the first failure, a second failure occurred. we called roadside assistance, and were informed it is usually a 90 minute wait. we live in massachusetts, it is winter, and the car is used to transport an 8 week old and a 3 year old. vw wants them to wait without heat until a tow arrives. i contacted vw customer care and was given the company line. they fail to see the danger in having two children waiting in below-freezing temps for a tow. this incident has so changed how i view vw and has basically rendered a vehicle that is less than 1 year old useless. we are afraid to drive it, expecting another engine failure. | |||
| 01/13/2003 | 12225 | 1 | 02/15/2002 |
| Engine coil failure in 2002 vw passat wagon | |||
| 01/14/2003 | 15000 | 2 | 11/10/2001 |
| 2002 vw passat, 1.8t has been returned to dealer for defective coil. this is the second coil failure in as many months. there are a total of four coils which are in the words of vw service deaprtment to be of poor qualitity and should be replaced in total. vw corporate refuses to allow the dealers to replace all at once but only upon failure. so numerous trips, rental cars, and out of work time is expended getting these coils replaced and waiting parts which are backorder because vw has numerous cars awaiting new coils. read info obtained from your web site and others. | |||
| 12/20/2002 | 19000 | 4 | 04/20/2002 |
| 2002 volkswagen passat at dealer for 3rd time in the last 2 months. three ignition coil failures and one computer fix/update. still waiting for part to come in for the latest failure, 25 days and counting. | |||
| 01/09/2003 | 6000 | 1 | 11/12/2001 |
| 1 ignition coil failed while driving on the highway causing the vehicle to stall. manufacturer will not replace additional coils until they fail. consumer is fearful of driving unreliable vehicle. ts | |||
| 01/13/2003 | |||
| Consumer states while driving the vehicle the check engine light came on then without warning the vehicle cut off. ts | |||
| 12/06/2002 | 6200 | 08/11/2002 | |
| With less than 5,000 miles on my 2002 vw passat, an ignition coil blew rendering the car unable to be driven. the car was towed and the part replaced. there are 3 more coils on this car, but vw will not guarantee that they are not also defective, and, therefore, can blow at any time. vw admits to having a big problem with the coils on this vehicle, but will only replace as each one blows. if this happens on at high speed, the vehicle may very well cause serious damage to other drivers as well as myself. | |||
| 01/12/2003 | 3 | 07/30/2001 | |
| I have a new 2002 vw passat (1.8) in the last 18 months that i have had the car, i have had the coil sets fail on 3 occassions. the car would shake violently and the malfuntion indicator light would come on and continue blinking. i have then had to get the car towed to the dealer each time. | |||
| 12/27/2002 | 4042 | 1 | 08/01/2002 |
| The ignition coils were defective and failed without warning causing vehicle to stall while driving. consumer had 3 coils fail. manufacturer is aware of the problem, but would not replace until component failed. *ts *nlm | |||
| 01/07/2003 | 0 | ||
| Faulty ignition coil. car started shaking and mil light came on. service dept at volkswagen said could take two to three weeks to fix. vw is only fixing when they are damaged. car is at 9000 miles and under a year old. please review this for a recall. ts | |||
| 01/11/2003 | 5090 | 2 | 04/30/2002 |
| Car is approx 8 months old. car was running rough and shaking and mil light came on. pulled over and had car towed to dealership. they said they had to replace a faulty ignition coil. a week later problem repeats late night. had to have the car towed again. dealer says it is the same problem and they will have to replace all coils. not sure i feel safe driving this car any more. ts | |||
| 01/04/2003 | 12805 | 1 | 03/17/2002 |
| Engine ran very rough and check engine light flashed in the middle of the road. also experienced significant lack of power. car deeded to be tow to the dealership. determined to be failed coil pack #3. | |||
| 01/09/2003 | 6800 | ||
| The ignition coil has failed twice on my 2002 passat the the past two months. the first time the car had 5500 miles on it. the second with 6800 miles on it. the dealer replaced them quickly. it is unnerving to know that this could happen again at any time. | |||
| 12/30/2002 | 50000 | 2 | 08/17/2001 |
| Second failure of ignition coil pack within 2 weeks. currently vehicle is awaiting parts and has been at the dealership nearly 2 weeks (since 12/30/02) | |||
| 10/06/2002 | 5839 | 04/28/2002 | |
| While attempting to merge into highway traffic which was going approximately 70 mph, my 2002 vw passat suddenly lost power and would not accelerate. we had to pull to the side of the road to avoid being crushed by oncoming traffic. the diagnosis from the dealer was a failed ignition coil pack on cylinder #3. this is a known issue with coil packs on audi/vw 1.8t engines and there needs to be a recall to prevent serious injuries. this failure nearly caused an accident and was only narrowly avoided. | |||
| 12/16/2002 | 12000 | 2 | |
| There were problems with the ignition coil pack. the dealer was contacted and stated that there is a back order on the part. *nlm the engine malfunction light had come on and the vehicle began to shake. the vehicle had to go back to the dealer for a second time for the original problem. scc | |||
| 12/19/2002 | 6470 | 1 | 06/30/2002 |
| Started car one morning (6-month-old car w/ 6,470 miles), and check engine (mil) light flashed, car sputtered and felt as if it would stall. called dealer who seemed quite sure it was a coil pack failure. volkswagen of america is aware of these defective parts, but due to lack of supply will only replace failed parts. car was at dealer's shop for two weeks before the part arrived and was installed. dealer/vw assumed all costs of rental car (est at $500 / 14 days @ $35/day!). turns out only one of the four coil packs failed and was replaced, but vw of america won't replace all four even though they're aware of the high number of failures. very likely that the remaining three will fail, and i will have to take the car back in for service/replacement. this failure also poses a safety hazard, as loss of power can occur on highways, etc. | |||
| 01/09/2003 | 29000 | 1 | 12/15/2001 |
| This is a follow up message to an earlier complaint. my passat's ignition coils are going bad. one has been replaced due to failure, one is going (i had the same symptoms just 2 days after i got the vehicle back from the dealer), and the rest will probably go. the newly designed coils are on backorder from vw, causing quite a bit of inconvenience. although the dealer and vw know the old coils are bad, they won't replace them with the newly designed coils until they go bad. i smelled smoke the first time my car died, and i'm very nervous that it will catch on fire as has happened to other passat owners. please, please look into making vw recall the vehicles for this problem. the car can possibly stall while in motion. it's not safe. | |||
| 01/08/2002 | |||
| Consumer states the ignition coil is busted,the check engine light stays on and the vehicle makes a loud noise. ts | |||
| 01/01/2003 | |||
| Warped igniotion coil causing the vehicle to run poorly. vehicle will shut down without prior warning. please provide additional information. dealer is aware of the problem. ts. *ak | |||
| 10/06/2002 | 4000 | 2 | 05/20/2002 |
| I, too, have had two different ignition coils go bad on my 2002 passat. i, too, do not drive the car for long distances for fear of getting stranded hundreds of miles from home. i, too, have gotten no support from vw. i, too, only get the bad coils replaced by the dealer. they are unwilling to replace ones that haven't died yet. i, too, am embarrassed to say that i have a car that has 11,000 miles on it and can't be driven for fear of being stranded. to other fellow passat owners with this problem, please don't think that it only happens in cold weather. my first one died in august (the second one died in october). is nhtsa planning to intercede? | |||
| 12/12/2002 | 13000 | ||
| While driving at any speed, without warning vehicle will die out. the dealership indicated that this is caused by the ignition coil going bad. this part is on back order, cause it is a common problem with this model/year vehicle. ts | |||
| Consumer notice while traveling vehicle jerking and bucking. vehicle was towed to dealer, technician notice ignition cole need to be replace. please provide further information. ph | |||
| 12/31/2002 | 8500 | 1 | 05/01/2002 |
| My 2002 volkswagon passat 1.8t was towed to the dealer due to another ignition coil failure. this is the second occurrence of this problem. not the same ignition coil failed. | |||
| 06/27/2002 | 5003 | 2 | 08/01/2001 |
| While driving, the engine stalled without warning. the dealer diagnosed the problem as defective ignition coils. the manufacturer has been notified, and suggested that they will only replace the coils when they fail. ph scc | |||
| 12/07/2002 | 2966 | 08/27/2002 | |
| The coil controlling the spark plug of one of the cylinders failed when the vehicle was being driven. the failure resulted in the loss of spark causing the engine to operate on only three cylinders at reduced power. | |||
| 12/31/2002 | 16000 | 0 | 04/15/2002 |
| Failed coil pack on vehicle after only 16000 miles. dealer service adviser stated that vw is aware of this problem in all 2001 thru 2003 vw passats with 1.8 liter turbo engines. service adviser stated that vw is having so many failures on this product that the part had to be ordered through vin direct from germany. they will not replace all four coils, only the failed items. vehicle failed on highway and became a safety hazard to other motorists until i could negotiate to safe area to investigate failure. ts | |||
| 12/19/2002 | 1 | ||
| The engine started idling rough and the check engine light was flashing. happened in neighborhood, limped car home and had it towed to dealer. dealer replaced faulty coil pack. without car for eight days. | |||
| 12/28/2002 | 29000 | 2 | 12/15/2001 |
| 12/28/02 -- on start up, vehicle idled roughly and felt as though it were going to stall, so we took it to the local mechanic who said that 2 ignition coils are certainly bad. the vehicle had previously given off an electrical burning smell 2 times that went away after one minute or so, and at a different time it was difficult to start and idled roughly for about a minute or so. we are waiting to see if all the coils can be replaced at once instead of waiting until they go bad or catch fire. given the number of complaints for this problem, we certainly feel that this is a safety issue and should be addressed by volkswagen in a timely fashion and hope that they will do so in our case. ts | |||
| 12/24/2002 | 3800 | 0 | 08/10/2002 |
| Car started up not running on all cylinders. refused to run on all cylinders. engine warning light (mil) came on. manual and dealer said to have vehicle towed to dealer in this situation. car went to dealer. bad ignition coil is diagnosis. dealer says none available in u.s. or canada. dealer doesn't know when it can fix. car is 4 months old with 3,800 miles and is undriveable. no date set for when it will be repaired. ts | |||
| 12/26/2002 | 10000 | 2 | 04/20/2002 |
| Volkswagen of america has a known component failure with the ignition coils on all vw and audi 1.8t engines in all 2002 models. these components fail without warning causing the car to stall and/or lose power dramatically and can cause the driver to lose control of the vehicle. vw has stated that they know the components are bad (4 per engine) but will only fix these items as they fail. i personally have had this failure twice and they will not correct all of the components. please investigate this and force vw to recall all of these vehicles and replace all of these know bad components. | |||
| 11/29/2002 | 18891 | 2 | 09/15/2001 |
| Ignition coil failure. the first time on 11/29/02; coils 1 & 3. was told parts were on backorder and it could be weeks and many passat owners were experiencing this. dealer only repaired the coils that failed. the second incident occurred on 12/26/02--same thing; had to have car towed to dealer again. again, despite all the known occurrences with the coil packs and passats, only the coils that failed will be replaced (and who knows how long it will take). i am extremely worried that the next time this occurs i will suddenly lose power while driving on the highway and end up being in an accident as a result and/or will be stranded alone on the side of the road....i do a lot ( ~300 - 400 miles/week) of solo driving. ts | |||
| 12/26/2002 | 26000 | 3 | 11/30/2001 |
| Coil defect on 2002 vw passat 1.8 t. this car has 27k miles on it and 3 coils have been replaced in the past 2 months (there is one for each cylinder). vw has made repairs as needed, but would not replace the 4th coil. each time one goes the car has to be towed. we are at the point where we don't want to drive the car for fear of being stranded. | |||
| 12/21/2002 | 5195 | 1 | 06/25/2002 |
| The engine light flashed on and off and the car made a vibrating noise on 12-21-02. the vehicle is a 4 cyclinder 2002 vw passast with 5200 miles which i purchased in june of this year. i had it towed to fairfax vw in fairfax, va on 12-22-02. the tow truck driver advised me that he had towed a number of passats over the past few months that had burned out coil packs. the car was repaired on 12-23-02 and 2 of the 4 coil packs had burned out. i was told that vw was aware of this problem. i asked the dealer why the other 2 coil packs were not replaced and they advised me that vw will only approve the replacement of the burned out ones. i feel that if vw is aware of this problem that all of the coil packs should have been replaced since the other two may eventually burn out, too. this could cause severe mechanical damage if the vehicle is driven under these conditions. | |||
| 12/17/2002 | 3200 | 1 | 08/07/2002 |
| Coil pack on vw 1.8t engine defective so many bad ones dealer don't have replacement part. ts | |||
| 06/07/2002 | 3607 | 03/25/2002 | |
| Engine missed and accelerated poorly. dealer found codes p0300 and p0304 and replaced #4 ignition coil pack. since then the engine continues to accelerate erratically and dealer has been unable to find problem. | |||
| 12/06/2002 | 11567 | 3 | 06/10/2002 |
| Coil pack failure. dealer has replaced two broken coils on previous incidents - currently awaiting replacement for third incident. vehicle undriveable - must be towed. symptoms indicated by flashing engine light on dash and very rough idling. no indication of when replacements will be available - car is in dealer service lot two weeks. dealer has reported that 17 other passats are also awaiting replacement. vw must issue a recall or service advisory to replace all coils not just bad ones. | |||
| 12/16/2002 | 15000 | 10/20/2001 | |
| 2002 vw passant. i am told that all late 2001 and all 2002 models with 4 cylinder engines where supplied with defective ingition coils. this has resulted in my car breaking down three times. it either spontanisly (sp) loses power or loses all power and the car shakes. this is potentially deadly in high traffic situations. vw north america is aware of the problem, but refuses to replace all 4 coils. they will only replace them as they fail. this means that for thousands of owners, they each have four chances to be involved in a wreck when the engine fails. | |||
| 12/17/2002 | |||
| Coil pack failed five times. no answers from vw. | |||
| 07/01/2002 | 3 | 01/01/2002 | |
| Car will begin to vibrate and run poorly. cylinder misfires and burns coil out. this has happened three times. car is currently in shop to replace coil and control panel which is on back order. dt | |||
| 11/04/2002 | 1 | ||
| Car misfiring towed to dealer. diagnosed as ignition coil failure. car has been disabled 30+ days awaiting part. vw and dealer have no idea when replacement part will be available. dealer indicates a significant number of passat's have experienced this problem. dt | |||
| 4 | 04/01/2002 | ||
| Notice this has happened on a number of passat's and they are listed under different categories, but the same problem. the engine coils are defective and they keep replacing anything related to it. dt | |||
| 10/04/2002 | 3 | 11/01/2001 | |
| I have had this vehicle for just over 12 months and i have replaced 3 out of 4 ignition coils. i was told by a service manager at the dealership that vw manufactured a bad batch and now they have to replace them. i have contacted vw customer service but they will not admit there is a problem. i am requesting that they replace the 4th coil before it goes bad. when the coils goes bad the car vibrate. i was told bu the dealer that you should not drive the car when this happens. dt | |||
| 10/02/2002 | 08/01/2001 | ||
| No summary. dt | |||
| 08/01/2002 | |||
| While traveling on the highway without prior warning the vehicle will shut down will not restart. please provide additional information and the dealer is aware of the problem. ph | |||
| 11/15/2002 | |||
| Consumer was unable to start their vehicle. consumer had vehicle towed to the dealership who indicated that two of four ignition coil had failed. please provide more details. ts | |||
| Consumer called complaining about having a problem with ignition coil. also stated that there is problems with the iginition coils and that one was replaced but she still thinks that the other ones can go bad. dealer was contacted and stated that they do know about the problem but they will not replaced then until they go bad. ts | |||
| 11/22/2002 | 1 | 04/01/2002 | |
| Rough idle at start-up with no prior symptoms. dealer can not give accurate expected repair date due to part being on national back order. many, many other vw and audi owners with 1.8t engine having same experience. dt | |||
| 04/03/2002 | 2 | 04/01/2002 | |
| No summary. dt | |||
| 11/11/2002 | 1 | 09/01/2001 | |
| There have been 5 separate ignition coil failures within a 1 month period (10/15/02-11/15/02). one of the failures (#3 coil on 11/4) was for the same coil that had just been replaced on 10/15. i beleive that this is a ridiculous number of occurrences, and yet the mfg does not acknowledge a problem. i have filed case # 20380656 with vw. dt | |||
| 10/01/2002 | 2 | 05/01/2002 | |
| Vw is refusing to replace remaining coils until they fail at risk for failure at any time. dt | |||
| 11/16/2002 | |||
| Vehicle was purchased new approximately 2 months ago. while driving car began shaking and consumer smelled a burning odor emitting from the steering column. dealer diagnosed that ignition coil had cracked. ts | |||
| 09/09/2002 | 1 | 10/01/2001 | |
| Dealer replaced remaining original coil only after 3 had failed. vehicle was towed for all 3 incidents. dt | |||
| 09/29/2002 | 10/01/2001 | ||
| Ignition coil failure: the car began to run very rough as if affected by bad gas or faulty spark plugs. check engine light began to flash. ts | |||
| 10/12/2002 | |||
| Consumer noticed problems with the electrical ignition switch system, causing stalling engine. dealer has been notified. please provide the odi# and further information. ts | |||
| 08/21/2002 | |||
| While driving vehicle was jerking. a warning light illuminated for emission or catalytic converter. towed to dealer, and dealer replaced ignition coil. please provide any further information.*ak | |||
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 07/05/2006 | 2 | ||
| My 2001.5 vw passat abruptly stopped recognizing its keys. these keys have some kind of magic number that is used to validate their authenticity. however, the car stopped recognizing its three keys yesterday. the vw dealership does not have a sense for what might be wrong. i disconnected the battery for 5 minutes yesterday and the car started recognizing the key after that. however, i had the same problem again today, and looks like its going to keep happening unless i figure out what the root cause is. as of now, the engine does not start, central locking does not let me lock the car. the trunk doesn't pop. the only thing that works is the unlocking of the car, and the locking of the driver side door (only). *nm | |||
| 11/28/2001 | 1 | 11/16/2001 | |
| I purchased my 2002 volks passat gls. i have had nothing but problems with this vehicle. my radio quit, i had the speakers replaced twice, i had the heater blower motor replaced, i had the ignition coils replaced 3 times (recall), wv campaign (recall), sludge in the engine (recall), the right wheel tire hull reinforced (recall). i have talked with volkswagen corporate office and have an active complaint number. their customer service is terrible both at the corporate and dealer level. the volkswagen dealer in auburn, wa is inept and has put the wrong oil in the my car 2 times. i would like volkwagen to buy-back my car or give me a life-time warranty on the car. any ideas? there have been too many incidents to list just one. it has been an ongoing problem.*ak | |||
| 02/14/2004 | 35000 | 3 | 03/01/2002 |
| Ignition coils failed two times, resulting in loss of power and causing vehicle to shudder. coils were supposedly replaced. on a separate occasion (following the coil repair) vehicle completely shut down on the interstate- going from 80 to 0 mph in the matter of seconds. i had already been driving the vehicle for over an hour. i lost all power and was barely able to get the car to the shoulder. problem was diagnosed as bad gas (not possibly the coil). in addition, my rear door quit closing, headlights have burnt out, filters have gone bad causing front of car to become flooded, vacuum hose defective, rear brakes went bad, and radio quit working. parts were replaced either under the warranty or out of my pocket. vw refuses to admit there is a problem with this car. i have approximately 40000 miles on it. *ak | |||
| 02/07/2003 | 0 | 0 | 11/23/2002 |
| Inability and/or unwillingness of dealer and/or manufacturer to respond timely to problem of faulty ignition coils on vw passats. ph | |||
| 02/03/2003 | 07/20/2002 | ||
| Engine coil problem! engine lite went on, lose power. had to have car towed to dealer. they are only going to repair bad coil, not replace the other 3 coils! | |||
| 01/01/2003 | 12000 | 1 | 05/05/2002 |
| 2002 volkswagen passat. ignition coil failure. returned from christmas to midway airport, chicago. car started but one of four ignition coils did not fire. if same problem occurred while driving, may have caused serious degradation of speed on the highway. | |||
| 12/31/2002 | 5000 | 4 | 11/16/2001 |
| I have a 2002 volkswagen passet that had to be towed three times for failed ignition packs. the vehicle was in the shop a total of four times. volkswagen was aware of the problem and never contacted the consumers or the owners of this problem. they advised that they would only replace the coil that went bad and not all at once. if the company is aware of the problem then they should have taken some action by notifying the comsumers. volkswagen's are suposed to be reliable, but it seems they are not at least for the 2001/2002 passet. please take time to look into this matter. my incidents occurred last feb, may, dec, and jan 03. i also asked volkswagen who would be responsible for the repairs after the warranty runs out. i was told that i could always send in the repair amount to see if they would reimburse me. thank you | |||
| 01/10/2003 | 3000 | 2 | 11/12/2001 |
| 1 year old vw passat, twice same problem with coil, broken turbo, it is on warranty but how many times can one go to dealer with a car which has 15000 miles , | |||
| 01/11/2003 | 18700 | 0 | 12/10/2001 |
| I own a 2002 vw passat with the v4 1.8l engine. it is just one year old and has 18,700 miles of mostly highway driving on it. it has individual ignition colis for each cylinder. they are failing at an alarming rate. so far in the last 3 months two have failed and i expect the remaining ones to fail at any time. this is not uncommon for this car. failure means a tow and possibly being being stranded in the middle of nowhere. vw is aware of the problem however refuses to replace any coil until failure. i believe this is an irresponsible policy. the cars should be subject to recall and replacement. the only reasons they are not doing this that i can imagine are that either the strain on their logistics is too great or they have not solved the root cause of the problem and are replacing the coils with components that will also fail in a short time. | |||
| 01/07/2003 | 10326 | 1 | 05/23/2002 |
| One ignition coil pack failed on my 2002 passat wagon (1.8t) causing the car to lose power while in traffic. i researched and learned that there are known defects with the factory installed coil packs leading to cracks and water penetration after 10k miles. i had 10300 miles on the vehicle. i asked vw of america to replace all 4 ignition coil packs with new, defect free parts and vw refused. meanwhile the vehicle is still at the dealer (1 week and counting) awaiting a replacement for the failed part. i am worried about driving the car with the defective coils and putting myself, my wife, and two young daughters at risk. if vw does not rectify the problem with 4 replacements i will have no choice but to engage the massachusetts lemon law. | |||
| 12/26/2002 | 10000 | 2 | 04/20/2002 |
| Volkswagen of america has a known component failure with the ignition coils on all vw and audi 1.8t engines in all 2002 models. these components fail without warning causing the car to stall and/or lose power dramatically and can cause the driver to lose control of the vehicle. vw has stated that they know the components are bad (4 per engine) but will only fix these items as they fail. i personally have had this failure twice and they will not correct all of the components. please investigate this and force vw to recall all of these vehicles and replace all of these know bad components. | |||
| 12/06/2002 | 11567 | 3 | 06/10/2002 |
| Coil pack failure. dealer has replaced two broken coils on previous incidents - currently awaiting replacement for third incident. vehicle undriveable - must be towed. symptoms indicated by flashing engine light on dash and very rough idling. no indication of when replacements will be available - car is in dealer service lot two weeks. dealer has reported that 17 other passats are also awaiting replacement. vw must issue a recall or service advisory to replace all coils not just bad ones. | |||
| 12/17/2002 | 22700 | 1 | 09/01/2001 |
| One of four coil packs (a.k.a. ignition coils) failed in my 2002 volkswagen passat 1.8l turbo. upon phoning the dealership, i found that they currently have 20 other cars on their lot with the identical problem waiting for replacement parts that are on national backorder. in order to appease their customers, the dealer had been pulling the part out of 2003 models, but they ran out of cars to cannibalize. i have further learned that this is a widespread problem in late model vw's as well as audi's with the 1.8l engine, and although vw is aware of the defect, they have not authorized their dealers to replace the other three coil packs. also, while my car could potentially break down three more times because of this defective part, there is currently no recall scheduled by volkswagen. | |||
| 12/15/2002 | 15500 | 1 | 11/20/2001 |
| My cars check engine light came on, and the car lost power and ran very roughly. i managed to make it to an off ramp before stopping the car. i called the vw road side assistance and they sent a tow truck to take the car to the dealer. i had my wife, my son, my sister in law, and my dog, so finding a way home was not easy. i was lucky that when this happened i was still within my home area, and was able to find a friend with a large enough car. after the dealer opened the next day, they told me it was a coil pack that had gone bad and the part will take a week or two to get. i have a rental that is paid for by the dealer, but it is not the same type of car i bought, a station wagon. i did some research to see what a coil pack is, and found many owners with the same problem, and the problem happens more than once. i am verry concerned that this will happen again and i won't be near a friend who can rescue me and my family. | |||
| 11/26/2002 | 16800 | 1 | 11/20/2001 |
| Coil packs defective in 2002 volkswagen passat - dealer said this is a known problem by volkswagen. but vw refused to replace all coil packs except the one that failed, exposing drivers to further failures (quite possibly in a dangerous situation) | |||
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||
| 01/17/2003 | 0 | 05/03/2002 | |
| Consumer is concerned the ignition system failure was higher than normal, causing the car to lose power. but the car would keep running. *ts | |||
| Consumer state while traveling engine indication light would flash on soon after vehicle would lose power. dealer has been contacted technician notice ignition coils needed to be replace vehicle has been repair twice for repair. please provide further information. ts | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 07/06/2007 | 77000 | 2 | 02/15/2004 |
| 2002 volkswagen passat, wagon, 4 cyl 2.0 l motor. i had 2 occasions where the wiring harness shorted out on the front headlights, once on the driver's side at 75,000 miles, and once on the passenger's side at 40,000 miles. there was no fire, but in both incidents the wires had completely melted to the wiring harness where the headlights were attached. the wires were completely exposed in both incidents. *ak | |||
| 06/18/2007 | 80425 | 7 | 08/01/2001 |
| I own a volkswagon 2002 passat wagon. i have replaced the coils at least 7 times . i replaced #4 two weeks ago, and #1 & 2 blew yesterday. i took it into livingston volkswagen in woodland hills, ca., and they told me i needed to have all four replaced, and,, i have complained to corporate, saying this was obviously a defect and was dangerous as the time before last. i was in the fast lane on the freeway, doing 65 mph and the car went from 65 mph to 25d mph in a 10 seconds! not dangerous? *ak | |||
| 07/05/2006 | 21000 | 2 | 01/18/2002 |
| When it rains heavily, the air bag fault light and the mil come on. water gets into the vehicle and shorts out the electronics. fortunately the oct. 2005 repair was still under warranty. i was without the car for a week that time. i took the car in july 5th, 2006 for the same thing and have not seen the car yet (7/20/06). each time the service person calls, i am told that there is more electrical damage. now the transmission module also must be replaced for $800+. there is obviously a design flaw in the passat. if you cannot keep the car in a garage, you should not purchase a vw passat. the dealership is inundated with these cars whenever we experience heavy rain. i have placed numerous calls to vw, and have received no assistance. the response is that the vehicle is out of warranty. too bad. the car has only 21,000 miles on it. the master cylinder also had to be replaced last year. vw needs to do something about this design flaw. *nm | |||
| 01/07/2006 | 47000 | 2 | 04/01/2002 |
| Water leakage in 2002 passat 1.8t gls. after rain, water seeped in through faulty pollen filter housing. fried engine cluster. after being returned, water continued to seep in. it corroded electrical wires and caused many problems. after 5+ dealer visits, no one was able to fix it until i personally stripped all carpeting and found the faulty wire. dealer had told me filter housing was susceptible to water leakage, and yet he did no fix it... *jb | |||
| 12/27/2004 | 08/01/2002 | ||
| Burning of heat warming wire in driver's seat. *ak | |||
| 11/15/2004 | 54900 | 2 | |
| Passenger original low beam light failed. brought into dealer and problem was determined to be a melted wiring harness. i observed the harness behind the bulb and it was melted. dealer replaced the harness. this was the original bulb and had never been serviced. taking with the dealer he said they had replaced several in the past week in passats and i had to wait a week until they got a new shipment in. my concern here is that a melted wire harness should not happen and could lead to a fire.*ak | |||
| 09/19/2003 | 3 | 10/08/2001 | |
| While driving at 40 mph, the vehicle vibrated uncontrollably. without warning then the vehicle stalled. the driver tried to restart the vehicle but was unable to do so. the vehicle was towed to the dealer for inspection. the mechanic informed the driver that the engine needed to be replaced. *la the dealer replaced the mass air flow sensor and cleaned the fuel pump relay to resolve the stalling problem. the radio was inoperative due to a short in the wiring. *nm*nm | |||
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||
| 07/07/2007 | 55000 | 1 | 04/04/2007 |
| The 2002 volkwagen passat 1.8t problem started with the car stalling while driving on the road on saturday july 1 2007, and the epc light coming on. i took it to the dealership the following monday, and they ended up replacing a faulty engine rpm sensor. the following saturday i picked up the car and drove off. exactly 12 miles from the dealership the car stalled with the same epc light. the only consequences of this incident were me stranded on the side of the road for almost an hour with slightly charred engine. i coasted off the road and smelled smoke. needless to say the dealership stated that it was short coil-packs and not their responsibility, so i was stuck with a $3,000.00 repair bill. after researching online i know there have been several similar instances and am wondering why it was never recalled. *ak | |||
| 10/14/2006 | 34750 | 3 | 07/14/2001 |
| Right daytime driving light burned out on 3 occasions. last incident included a melted wiring harness as well | |||
| 08/31/2002 | |||
| Vehicle had been in for an oil change about 8 days ago. vehicle was sitting in garage, when it caught on fire. house could have burned down. please provide any further information.*ak | |||
| 08/31/2002 | 1 | 01/01/2002 | |
| At approximately 9 pm on 8/31/02, a fire starting beneath the hood destroyed the vehicle as it sat in the driveway of our home. the car had been operating normally, with no sign of overheating, smoke, etc., and had been parked in driveway 5-10 minutes before flames were seen blazing from under hood. only prior service on car was oil change, by vw, 8 days earlier. in fact, we had not had any engine trouble of any kind since purchasing the car. we had been using the car virtually daily since the birth of our son in may. i doubt overheating was to blame, since in fact that day was the coolest in months, and we had been driving the car in temperatures in the 90s and even above 100, including a long-distance trip to/from vermont, without incident.*ak | |||
| 09/15/2001 | 09/01/2001 | ||
| Fire in engine compartment (approximately 2-3 high 6-12 inches wide) no action taken by factory after 10 days of having the car in the dealer. we bought the car with 14 miles on it and it was on fire within 59 miles on it and factory & dealer told me nothing is wrong with the car and told me to drive it home. after my persistance that fire does not just starts on it's own and problem needs to be identified, dealer now after 10 days is trying to identify the problem mean while i purchased the most expensive car volks wagen sells in u.s.a. and only had it for less than 20 hours. because of the instant problem and their less than interested to address the problem i asked for my trade in back and recind the deal, also i asked for new car and both the dealer & factory representative told me no! now after tech. finally taking car for a 15-20 min. test drive( i've been told) they realized smell and dripping of substance (what i was told by service manager) still no new car and no reselotion. please let me know what i can do.*ak | |||
| While driving fire started in vehicle. cause unknown. please give any further details.*ak | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 03/16/2006 | 62500 | 12 | 07/27/2002 |
| Numerous spontaneous electrical failures within 24 hours. a week ago today) the gas gauge on my 2002 passat w8 went dead, both the analogue gauge and the computer readout; then the ac went dead, windows, horn, door locks and lock remote and lights suddenly stopped working. the radio stop working, then came back on, but the reception was very bad, a lot of static, and the radio did not shut off when the car was turned off and the key removed. i had to manually turn it off. while driving the speedometer & odometer went dead, all of the warning lights came on but the engine displayed no problems. i got a call from the dealer the next day, the car will not even start now. the comfort control module needed to be replaced, he stated thatit stopped communicating. $500.00 for that. it's a week later today. my w8 is still at the dealer. it took them 6 days to get the comfort control module. they installed it and the car still will not start. my bill is at $630, and they want me to authorize more time so they can start tearing apart the wiring and the wiring harnesses. there are hundreds of postings on many websites from owners with the identical issues. the wiring is corroded going to/from the ccm. *jb | |||
| 03/05/2002 | 8 | ||
| Numberous problems with vehicle. after bumping noise, engine revved, car lurched forward and accelerated to a rapid speed. *bf the mlp light cam on several times. the radio did not work. the radio was repaired and broke again then was replaced. the consumer stated that she found standing water in the car on the back right side under the front seat. the air pollen filter was cracked . filter and carpet was replaced. the back door locks'; return true; onmouseout=window.status=''; return true;>door locks refused to unlock therefore the consumer could not open either back door from inside or out. the vehicle accelerated out of control of the driver and hit a curb at 50 miles an hour. the consumer continued to pump the brakes finally getting the vehicle to stop. the vehicle had 4 flat tires as a result of hitting the curb head on with rims bent as well. the bumper came off. *tc | |||