Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/13/2009 | 15000 | ||
| Tl*the contact owns a 2002 volkswagen passat. the contact took the vehicle to the dealer for a recall repair and was informed that other repairs were also needed. prior to the recall being issued, the vehicle was experiencing the same symptoms stated in the recall. the vehicle is currently at the dealer to have the motor mount and cv boot repaired. in addition, there is a rubber component that needs to be repaired. the contact would like to know why she began experiencing so many issues with her vehicle at 15,000 miles. the nhtsa campaign id number was unknown. the failure mileage was 15,000 and current mileage was 44,000. | |||
| 04/10/2002 | 10 | 11/29/2001 | |
| 2002 volkswagen passat experiencing problems with passenger seat, door panels, glove compartment, radio equipment, buttons for the mirror equipment and the vehicle kept cutting off.*mr the consumer stated when the passenger seat went forward it would not stop, the heated seats burned the consumers children, however he did not state how many children. the vehicle could not be aligned. the door panels and arm rest were peeling. the headlights were always going out. the brakes squeaked. the battery, generator and ground wire were replaced due to vehicle stalling. *jb | |||
| SUSPENSION - FRONT | |||
| 03/12/2010 | 82010 | ||
| Broken left front suspension coil spring - spontaneously broken - car left undriven in closed private garage for ~2 weeks, found after ~2 weeks listing at left front corner with left front coil spring broken. | |||
| 06/01/2009 | 72000 | 1 | |
| I am writing to complain about the control arms on the vw 2002 passat. i recently replaced an upper and lower control arm on the right and now have been told that i need to replace three of the four control arms on the left side. i fell these are a safety issue. *tr | |||
| 12/16/2001 | 35000 | 2 | |
| Front end/engine protector has separated from vehicle while driving. *bf in both cases, the turn bolts on the left front and right side separated. a single central screw bolt at it's front then supported the air dam. the plastic around it finally tore under vibration and air pressure forces. *sc | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 02/23/2005 | 70000 | 05/04/2004 | |
| Complete failure of steering control arms. wheel shakes like it is going to fall off, this is a common problem with the volkswagen passat and vw will not warrant this issue or perform a recall. this is a very dangerous situation. *nm | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 03/20/2009 | 1 | ||
| We have a 2002 1.8l passat that was affected by the defective coils in the 2003/2004 recall. now less than 5 years later, 2 coils failed at once with complete loss of power and all 4 need to be replaced. luckily we were driving were we could safely get out of traffic but if it had happened on the highway, we could have been killed. i wonder if the replacement coils were also defective. *tr | |||
| 12/01/2002 | 7000 | 1 | 07/31/2002 |
| Nar 3-10-03 with the consumer vehicle having less than 7000 miles, many problems occurred, the front and rear windows froze from the inside, the vehicle began to stall, the ignition coil needed to be replaced, the glove compartment flooded when it rained or snowed, also the carpets and pollen filter were damaged due to the flood. the consumers was very disappointed and suggested that a full refund be given or have volvo to give them a new 2003 passat, equally equipped as the 2002 at the same purchase price. *cb *jb | |||
| 1 | 02/01/2002 | ||
| There was no parts available to perform the recall regarding the spring coils.*jb | |||
| While driving 3 ignition coils failed causing the vehicle to make a backfire noise and the vehicle shakes violently. please provide any additional information. ts | |||
| 12/17/2002 | 1 | 04/20/2002 | |
| Consumer called complaining about having problems with the ignition coil system. also while driving the vehicle the vehicle stall and died. dealer was contacted and stated that the coil package had a problem and they have knowledge of it but there is nothing they can do more then replace the one that is bad.ts | |||
| 09/02/2002 | 4 | 04/01/2002 | |
| Volkswagen has knowingly installed defective coil packs on 2002 1.8l engines. all 4 of mine blew, and they replaced them with the same type and re-flashed the ecu to retard timing and dwell. this is a known and serious problem that should warrant a recall. dt | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 04/26/2005 | 53995 | 06/15/2002 | |
| I have my oil changed every 5000 miles as suggested. at 48,880 miles my oil was changed with know problems. at 53880 miles my oil change again. but at this change i was told that the front axel boots were cracked and needed to be changed. i asked since it was just 3,000 miles past warranty if this would be covered. both the dealer and volkswagan said no. i had the axel boots fixed. but after speaking to many people no one has ever heard of axel boots breaking at 53,000 miles. i believe this must be defect with the car, since both axel boots broke at the same time. | |||
| SUSPENSION - REAR | |||
| 09/04/2010 | 101000 | ||
| Tl. the contact owns a 2002 volkswagen passat. the contact stated while 15 mph and making a left hand turn the rear axle broke causing the vehicle to dropped the ground. the vehicle was unable to be driven so the contact had the vehicle towed to a local mechanic. the contact informed the contact not to work on the vehicle until the vehicle was inspected by the manufacturer. the contact stated the rear axle could have cause a major crash. the failure mileage was 101,000 | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 12/22/2002 | 15000 | 1 | 08/31/2001 |
| I had problems with the faulty ignition coil two times and the second time, they replaced all the coils. here in texas, when the temperature goes down below 28 f ( which is very rare) i am afraid.i can be stuck in the road. hope the coil problem wont happen again. i also have problem with the brakes. its making creaking sounds with the parking brake / hand brake. the technition told me that its natural..i cant beleive that. i gues i have to spend lot of money in near future to replace all those brake parts. also the metal beeding on the roof is coming up. it is not causing any problem, but i have to push it hard almost everyday. i guess vw never tested the car for long time. so far i found so many complaints about passat. hope they will improve it.*ak | |||
| SUSPENSION - REAR - SPRINGS - COIL SPRINGS | |||
| While driving vehicle, consumer states the vehicle started to shake, and engine suddenly shut off. the vehicle was towed to volkswagen dealer whom stated the engine coils were defective. please provide any further information. ph | |||