Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 03/27/2009 | 61350 | ||
| Throttle not responsive to accelerator pressure. various responses -- sometimes accelerates normally, other times very little acceleration. occurs when engine is warm and at speed on expressway. i have no idea how the car will accelerate when i need to, e.g., needing to accelerate to switch lanes. it has happened 4 times in the past week (march 27-30, 2010). when this happens, the epc and the slip control signals on the dashboard light up, as well as an ! and an image of a tachometer. in the morning when the engine is cold, the warning lights are not on, or when the car has be turned off for a while. i took the car to the volkswagen dealer immediately the first time it occurred on the way home from work (march 30). the service representative indicated that there was a problem between the throttle body and the accelerator. i drove the car home that evening and brought it back to the dealer the next day. i picked the car up that evening and paid $407 dollars for the repair. i indicated that i thought this was a serious safety issue and i would have thought vw would cover the expense. they said it has happened to other cars but there was not recall. the same thing occurred the next day (friday) on my way to work, but not on the return home. the next monday (march 29), it occured on the way home. i stopped at the vw dealer and made an appointment for the next day. the car is currently at the vw dealer and they indicated that the throttle body programming was not working and that they would install a new throttle body ($400 part plus $120 labor -- the part would be free since i am a good customer). i told them that i was going to file a complaint with nhtsa because i thought this was a serious safety issue and to see if this was occurring with other vw vehicles. the service representative also suggested that i contact vw directly. i will do that today. | |||
| 03/29/2008 | 11434 | ||
| Tl*the contact owns a 2007 volkswagen passat. while approaching a stop, the engine began to rev and the rpm needle increased. the vehicle was in drive and the brake pedal was depressed at the time. the contact placed the vehicle into park and turned off the engine. when he restarted the vehicle, it seemed to operate normally. after a few days, the failure recurred. the dealer stated that the cause of the failure was due to a recall on the engine for unintended acceleration. the vehicle was repaired, but the contact was unsure of what was actually repaired. three weeks after the repairs were made, the failure recurred, the vehicle jerked forward and crashed into the bumper of the preceding vehicle. the dealer was notified and the vehicle has remained there ever since. no repairs have been made yet because the diagnostic results indicate that nothing is wrong with the vehicle. the vin and recall number were unknown. the failure mileage was 11,434. | |||