Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| TB-35-11-01 | 06/06/2011 | 10041250 | Ready | 09/21/2011 | |
| TB-35-11-01 | 06/06/2011 | 10041250 | Volkswagen: the gear box has a momentarily delay while accelerating. *rm | 09/21/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| TB-30-12-01 | 02/24/2012 | 10043603 | Volkswagen: the transmission control module has an implausible transmission shift sequence due to the clutch assembly having debris in it. 8pe | 04/13/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 08/04/2010 | 500 | 1 | |
| Car shutters and jerks in its accelerating and decelerating to and from first gear. if car is on a slight incline when starting it will roll before it in gauges into drive or reverse. this roll occurs during the time between when the gas pedal is pressed and the car in gauges; many times rolling over a foot before either the car's wheels respond to the engine or we step on the brake to stop the rolling. parking is extremely hard when car jerks as you are pulling into a parking spot and or while you try to adjust cars position in parking space. at first, with much pressure we were able to get the clutch pack replaced; but since then we are told what we are experiencing is normal for this car's automatic transmission. we are doing our best not to rear-end another car but are truly concerned about the safety of this vehicle. *tr | |||
| 08/04/2010 | 500 | ||
| Car shutters and jerks in its accelerating and decelerating to and from first gear. if car is on a slight incline when starting it will roll before it in gauges into drive or reverse. this roll occurs during the time between when the gas pedal is pressed and the car in gauges; many times rolling over a foot before either the car's wheels respond to the engine or we step on the brake to stop the rolling. parking is extremely hard when car jerks as you are pulling into a parking spot and or while you try to adjust cars position in parking space. at first, with much pressure we were able to get the clutch pak replaced; but since then we are told what we are experiencing is normal for this car's automatic transmission. we are doing our best not to rear-end another car but are truly concerned about the safety of this vehicle. | |||
| 11/30/2010 | 2500 | ||
| Dsg transmission - failure to properly engage from a complete stop. this is a frequent, recurring problem with this transmission. when pulling away from a complete stop, first gear is not/will not engage until the car has been in motion for a few seconds. this delay results in uncertain acceleration, which can be dangerous when attempting to pull into moving traffic or merge onto a roadway. in many instances, the delayed engagement of first gear is violent enough spin the front tires, slap the drivers head back against the head rest and engage the traction control. the danger is never knowing when this problem will occur, how long the delay will be and how harsh the engagement into first gear will be. this vehicle has been into the local dealerships on mulitple occasions to address this complaint and has yet to be resolved. vw north america has been made aware of the situation since its first occurence, and has failed to make the car right or buy it back. this problem is so prevalent that one vw service manager has indicated to me that he is returning his personal car with the same transmission because he fears for his children's safety while driving with them in it. | |||
| 05/26/2010 | 69 | ||
| Bought 2010 passat new on 05/25/10. on 05/26 with less than 100 miles, the transmission suddenly would not go past 1st gear after excellorating from stop sign. was close to home so drove around the block trying to get it to upshift. attempted to reverse and when gear shifter was moved transmission would nove move from drive. called dealer and they said they would tow in. next day i drove to work and have not had a single problem since. it does leap forward when foot removed from brake, but i don't know there is much that can be done about that. keep foot on brake. we'll see. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 06/06/2010 | 2380 | ||
| I purchased 2010 vw passat in june 2010. the car started to jump on accelaration from stop, auto hold button did not work, and car was rolling back on mild slope. i took car to the vw dealership. i was told that it is not safe to drive the car. i had to wait for 2 weeks since tne part was coming from germany. they replaced the machatronic unit and autohold button. the car is not jumping now but i have a feeling the problem is coming back since it does not go smoothly from stop to drive sometimes. autohold button is working. if teh autohodl button is not on, a car is still rolling back on a mild slope so you have to move your foot quickly from brake to gas and pray there is no car behind you. 2010 vw passat perfoms very well after you reach 60 miles and over but below that speed, it takes times to pick up a speed. sometimes, the gas pedal hits the floor and a car is still not picking up the speed. driving in a sport mode does not help, since the traffic is on stop and go. | |||
| 05/20/2010 | 16 | ||
| Test drove new vw passat (2010) not understanding the dsg type of trasmission, first drive from a red light had the car jerking a little. thought this was unusual but accepted the car for the performance. after reading about the dsg and double clutch transmission being a smooth transmission. i knew i had an issue with the trans. (very jerky starts from a dead stop after engine got warm) i thought the auto hold switch was stuck in the on position. vw confirmed no problem with that switch. (the rough starts felt like a beginner on a manual drive transmission on a steep hill.). ist round of complantints, vw replaced clutch pack but symptonm would not go away . after many fustrating days hoping the symptom would go away, i pushed vw to fix or buy back the car. finally had vw consultant (an outside mechanic working the regonal area) test and approve the mechatronic unit swap out for it was at fault. vw replaced at 3254 miles. waiting see how long this will last as many blogs have stated this is a growing trend. | |||
| 01/15/2010 | 1000 | 1 | |
| I purchased a 2010 vw passat wagon with dsg in dec. '09. since the beginning i noticed a strange quivering/shutter as it gears down from 2nd to 1st gear. i took it in at 1500 miles and a service coordinator told me it was normal. it progressively got worse and became a vibrating clunk when gearing down. it also started lurching forward when stopped as i took my foot off the brake. i couldn't accept that the car was engineered to act this way. i took it back at 4,000 miles and they drove it and agreed there was an issue and duplicated it during a drive. they reset the electronic settings to factory and told me it was fixed. i drove it off the lot and immediately felt the same problem. i took it back and they said they had to consult with vw for a further fix. they got with vw and concluded the transmission needed a replacement front clutch pack. so the parts are on order. i have no confidence this will fix it since i have newly learned about all of the dsg issues in previous models with same transmission that seem to have no fix. it is extremely frustrating to pay $32k for a car that is broken from the beginning. vw needs their feet held to the fire just as toyota is with their quality problems. at least toyota has stepped up to the plate to address their with finality. *tr | |||
| POWER TRAIN - CLUTCH ASSEMBLY | |||
| 12/07/2009 | 500 | ||
| Tl*-the contact owns a 2010 volkswagen passat wagon. the transmission shuttered as the vehicle slowed and went from a higher gear to a lower gear. the vehicle also lurched forward when the contact took she took her foot off the brake. the dealer stated that the vehicle was designed to function in that manner. the dealer was replacing the clutch at the time of the complaint. the vin was unavailable at the time of the complaint. the failure mileage was approximately 500. the current mileage was approximately 4,000. | |||