Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| ESA-24V3 | 02/01/2012 | 10043524 | Volkswagen: see document search button for owner letter. the oxygen sensor heater sense resistor circuit can fail because of the software for power train control module (pcm). *pe | 04/09/2012 | |
| ELECTRICAL SYSTEM - WIRING | |||||
| TT-97-12-05 | 09/14/2012 | 10047161 | Volkswagen: due to interior high speed (ihs) can bus, headlights, windshield wipers and warning lights cluster comes on and fails to shut off properly. models 2009-2013 routan. *pe | 11/05/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 03/05/2012 | 7000 | ||
| Tl* the contact owns a 2011 volkswagen routan. the contact stated that when driving at various speeds, the side sliding doors would open independently and without warning. the vehicle was taken to the dealer where the contact was advised that the door motor failed and would require replacing. the vehicle was repaired however, the failure immediately recurred. the manufacturer was contacted and offered an extended warranty and a percentage off the purchase of a new vehicle. the failure mileage was approximately 7,000. the current mileage was approximately 36,923. | |||
| 03/05/2012 | 7000 | ||
| Tl- the contact owns a 2011 volkswagen routan. the contact stated that when driving at various speeds, the side sliding doors would open independently and without warning. the vehicle was taken to the dealer where the contact was advised that the door motor failed and would require replacing. the vehicle was repaired however, the failure immediately recurred. the manufacturer was contacted and offered an extended warranty and a percentage off the purchase of a new vehicle. the failure mileage was approximately 7,000. the current mileage was approximately 36,923. kmj | |||
| 03/05/2012 | 7000 | ||
| Tl-the contact owns a 2011 volkswagen routan. the contact stated that while driving at various speeds the sliding doors would open without any warning. the vehicle was taken to the dealer. after diagnosis they advised him that the door motor failed. the vehicle was repaired for the sliding door motor. immediately after leaving the failure recurred. the manufacturer was contacted and they offered him an extended warranty and a percentage off of a newer vehicle. the failure mileage was approximately 7,000. the current mileage was approximately 36,923. tb | |||
| 12/06/2012 | 26000 | 1 | |
| I have a few concerns about an accident my wife was in on 12/06/2012. she was struck head on by another driver. she had three children in the car. they were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. there was $10,000 damage to the front of the routan. the body shop says that they have to replace the entire front end. my concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. my wife and children have expressed many times since the accident that they do not feel safe getting back into or driving that same vehicle again. my questions are: 1. is this something that happens frequently? 2. is this something that should be reported to the nhtsa?3. is this something that i need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions? 5. i am sure it is a coincident, but we got an email from vw after we told them all this that they were going to stop making the routan after the next year. it is just suspicious. if you could please give me an email or call back please let me know. thank you for your time and effort in this matter. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 12/06/2012 | 26000 | ||
| I have a few concerns about an accident my wife was in on 12/06/2012. she was struck head on by another driver. she had three children in the car. they were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. there was $10,000 damage to the front of the routan. the body shop says that they have to replace the entire front end. my concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. my wife and children have expressed many times since the accidnet that they do not feel safe getting back into or driving that same vehicle again. my questions are: 1. is this something that happens frequently? 2. is this something that should be reported to the nhtsa?3. is this something that i need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions? 5. i am sure it is a coincident, but we got an email from vw after we told them all this that they were going to stop making the routan after the next year. it is just suspicious. if you could please give me an email or call back please let me know. thank you for your time and effort in this matter. chad e. lamson cell 252-258-3020 work 252-847-5819 | |||
| 12/21/2012 | 30852 | 1 | |
| Driving down i70 west bound going 70 mph in indiana and engine turned off lost power every light on dash came on and the was a blinking red light in center of dash. some how i made it over to the edge of the road and put it in park. the van would not start. i noticed i was on the white line and wanted to move the van over more, but i could not get the van into neutral. i could feel the every car and truck drive by. i was scared for my life. i was traveling with my wife and 3 children under five on the coldest day of the year. i kept thinking a drunk driver is going to clip us. we lucky to have enterprise pick up my family and i got towed back to the dealership. the only thing the dealer could find was a blown 10 amp fuse for the ecm. they replaced the fuse and drove the van for 200 miles and the said the van drove fine. they don't know what caused the fuse to blow. the only way for them to find out what was wrong was to have it happen again with a computer hooked up. they sent me on my was with a box of 10 amp fuses a week later. i would not expect this from a 2011 with 30000 mile. i don't feel safe in this van, but its not worth anything on a trade in. don't know what to do. *tr | |||
| 12/06/2012 | 26000 | ||
| I have a few concerns about an accident my wife was in on 12/06/2012. she was struck head on by another driver. she had three children in the car. they were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. there was $10,000 damage to the front of the routan. the body shop says that they have to replace the entire front end. my concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. my wife and children have expressed many times since the accidnet that they do not feel safe getting back into or driving that same vehicle again. my questions are: 1. is this something that happens frequently? 2. is this something that should be reported to the nhtsa?3. is this something that i need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions? 5. i am sure it is a coincident, but we got an email from vw after we told them all this that they were going to stop making the routan after the next year. it is just suspicious. if you could please give me an email or call back please let me know. thank you for your time and effort in this matter. chad e. lamson cell 252-258-3020 work 252-847-5819 | |||
| 12/21/2012 | 30852 | ||
| Driving down i70 west bound going 70 mph in indiana and engine turned off lost power every light on dash came on and the was a blinking red light in center of dash. some how i made it over to the edge of the road and put it in park. the van would not start. i noticed i was on the white line and wanted to move the van over more, but i could not get the van into neutral. i could feel the every car and truck drive by. i was scared for my life. i was traveling with my wife and 3 children under five on the coldest day of the year. i kept thinking a drunk driver is going to clip us. we we lucky to have enterprise pick up my family and i got towed back to the dealership. the only thing the dealer could find was a blown 10 amp fuse for the ecm. they replaced the fuse and drove the van for 200 miles and the said the van drove fine. they don't know what caused the fuse to blow. the only way for them to find out what was wrong was to have it happen again with a computer hooked up. they sent me on my was with a box of 10 amp fuses a week later. i would not expect this from a 2011 with 30000 mile. i don't feel safe in this van, but its not worth anything on a trade in. don't know what to do. | |||
| 12/06/2012 | 26000 | ||
| I have a few concerns about an accident my wife was in on 12/06/2012. she was struck head on by another driver. she had three children in the car. they were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. there was $10,000 damage to the front of the routan. the body shop says that they have to replace the entire front end. my concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. my wife and children have expressed many times since the accidnet that they do not feel safe getting back into or driving that same vehicle again. my questions are: 1. is this something that happens frequently? 2. is this something that should be reported to the nhtsa?3. is this something that i need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions? 5. i am sure it is a coincident, but we got an email from vw after we told them all this that they were going to stop making the routan after the next year. it is just suspicious. if you could please give me an email or call back please let me know. thank you for your time and effort in this matter. chad e. lamson cell 252-258-3020 work 252-847-5819 | |||
| 12/21/2012 | 30852 | ||
| Driving down i70 west bound going 70 mph in indiana and engine turned off lost power every light on dash came on and the was a blinking red light in center of dash. some how i made it over to the edge of the road and put it in park. the van would not start. i noticed i was on the white line and wanted to move the van over more, but i could not get the van into neutral. i could feel the every car and truck drive by. i was scared for my life. i was traveling with my wife and 3 children under five on the coldest day of the year. i kept thinking a drunk driver is going to clip us. we we lucky to have enterprise pick up my family and i got towed back to the dealership. the only thing the dealer could find was a blown 10 amp fuse for the ecm. they replaced the fuse and drove the van for 200 miles and the said the van drove fine. they don't know what caused the fuse to blow. the only way for them to find out what was wrong was to have it happen again with a computer hooked up. they sent me on my was with a box of 10 amp fuses a week later. i would not expect this from a 2011 with 30000 mile. i don't feel safe in this van, but its not worth anything on a trade in. don't know what to do. | |||
| 09/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 volkswagen routan. the contact stated that the vehicle emitted a squeaking noise when stopping. the vehicle also jerked intermittently. in addition, the front passenger door opened on its own and would not lock automatically. the vehicle was taken to the dealer several times for the failures. the dealer performed a diagnostic test and was unable to diagnose the failure. the dealer stated that the vehicle was performing to specifications. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 2,000 and the current mileage was 7,465. sm. | |||
| 09/01/2011 | 2000 | ||
| Tl-the contact owns a 2011 volkswagen routan. the contact stated the vehicle made a noise tweeking noise when coming to a stop, and jerk intermittently. the passenger right door opened on its own and would not unlock automatically. the vehicle was taken to the dealer several times for the failures. the dealer performed a diagnostic that was unable to locate a failure code. the dealer state that the vehicle was running according to specifications the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 2,000 and the current mileage was 7,465. li | |||