Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 12/06/2012 | 26000 | 1 | |
| I have a few concerns about an accident my wife was in on 12/06/2012. she was struck head on by another driver. she had three children in the car. they were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. there was $10,000 damage to the front of the routan. the body shop says that they have to replace the entire front end. my concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. my wife and children have expressed many times since the accident that they do not feel safe getting back into or driving that same vehicle again. my questions are: 1. is this something that happens frequently? 2. is this something that should be reported to the nhtsa?3. is this something that i need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions? 5. i am sure it is a coincident, but we got an email from vw after we told them all this that they were going to stop making the routan after the next year. it is just suspicious. if you could please give me an email or call back please let me know. thank you for your time and effort in this matter. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 12/06/2012 | 26000 | ||
| I have a few concerns about an accident my wife was in on 12/06/2012. she was struck head on by another driver. she had three children in the car. they were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. there was $10,000 damage to the front of the routan. the body shop says that they have to replace the entire front end. my concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. my wife and children have expressed many times since the accidnet that they do not feel safe getting back into or driving that same vehicle again. my questions are: 1. is this something that happens frequently? 2. is this something that should be reported to the nhtsa?3. is this something that i need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions? 5. i am sure it is a coincident, but we got an email from vw after we told them all this that they were going to stop making the routan after the next year. it is just suspicious. if you could please give me an email or call back please let me know. thank you for your time and effort in this matter. chad e. lamson cell 252-258-3020 work 252-847-5819 | |||
| 07/06/2011 | 4000 | ||
| Had the van less than 3 months and took it in for service - brakes squeeking and steering pulling to right w/only 4k miles. found out steering boot was disintegrated and needed to be replaced, along with steering pump and related parts. dealership had no explaination as to why the damage occurred or what could have caused it. my van was in the shop for 28 days waiting for available parts and completing repairs. i have only had my van back a week and it's pulling to the right again. also, a/c doesn't cool consistently - fades in and out. | |||