Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| BRAKES | |||
| 06/01/2011 | 22000 | 1 | |
| Problem with the car: start vibrating when brakes are applied, then start shaking. i have take the car to 2 different dealers (4 different times) since june 2011. first time dealer replace brake pads and rotors. second time dealer service rep told that nothing is wrong with it. third they said that's normal wear and tear submitted a complaint through corporate. a lady from corporate called me back and told me the same thing the dealer told me. she also stated that will forward the compliant to the dealer manager. fourth time: i took it to a different dealer. i asked her does anybody call chrysler and ask for guidance or see if they have any brake problems with their cars. by the way this vw is made by chrysler. fourth time: i took it to a different dealer. this dealer called me (phillips) and told that the first time the other dealer fix it, that was it. he keep on saying that was a one time deal, if you want it fix you have to come up with over $350.00. i told him that he was not right because the car still under warranty. i received the car back and the service ticket said the rotors were resurfaced as a goodwill for customer satisfaction. i drove the car this morning and is doing the samething. i cannot afford for the brakes to fail and have a crash for the dealer to look pass the brake pads and rotors. *tr | |||
| 06/01/2011 | 22000 | ||
| Problem with the car: start vibrating when brakes are applied, then start shaking. i have take the car to 2 different dealers (4 different times) since june 2011. first time dealer replace brake pads and rotors. second time dealer service rep told that nothing is wrong with it. third they said that's normal wear and tear submitted a complaint through corporate. a lady from corporate called me back and told me the same thing the dealer told me. she also stated that will forward the complint to the dealer manager. fourth time: i took it to a different dealer. i asked her does anybody call chrysler and ask for guidance or see if they have any brake problems with their cars. by the way this vw is made by chrysler. fourth time: i took it to a different dealer. this dealer called me (phillips) and told that the first time the other dealer fix it, that was it. he keep on saying that was a one time deal, if you want it fix you have to come up with over $350.00. i told him that he was not right because the car still under warranty. i received the car back and the service ticket said the rotors were resurfaced as a goodwill for customer satisfaction. i drove the car this morning and is doing the samething. i cannot afford for the brakes to fail and have a crash for the dealer to look pass the brake pads and rotors. | |||
| 09/21/2009 | 4000 | ||
| We bought this vehicle in april of 2009 based on all of the safety features and as it turns out has been one of the most unsafe vehicle i have ever owned. since purchase we have had the rotors cut 2x and replaced once due to violent shaking in front end when braking at any speed. the first time we were told this was due to the vehicles sitting in the rain for a period of time . what ??? that may be the most aggravating of all which is that vw would rather assume you are stupid enough to believe that. another issue has been that the head unit (dvd player & backup cam) have had issues from day 1 such as the unit switching from dvd to radio on its own. at times the dvd screens go blank which requires you to shut down the system and start it up again and the backup cam will not go off once the vehicle is put in drive. this problem was then referred to vw for them to tell me that they found no issues and that i should bring the vehicle in when it happens, which i did to no avail. my final complaint is the worry free maintenance. i have always changed oil religiously in any vehicle i have ever owned every 3000 miles unless i used synthetic which i would change before 5000 miles. vw has told us to come in for service every 6000 miles which i had claimed to be wrong and it should be changed every 3000. again i was treated as if i am stupid and vw's somehow can go longer in between oil changes using conventional oil. needless to say i now have a 2009 vw routan that has just over 28000 miles, is out of warranty , as 36 months has passed since purchase, and has a check engine light that continues to go on and off and although the oil now gets changed every 3000 miles at my expense i have to continuously add oil every 500 or so miles. does any of this seem to be the result of negligence on the part of vw? | |||