Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - WIRING | ||||||||||||||||
| 10V252000 | VOLKSWAGEN OF AMERICA, INC | from 06/01/2008 to 07/30/2009 | V (Vehicle) | 15902 | 10/15/2010 | MFR | VOLKSWAGEN OF AMERICA, INC | 06/10/2010 | 06/10/2010 | |||||||
| Defect Summary | Volkswagen is recalling certain model year 2009 routan vehicles manufactured from june 2008 through july 2009. these vehicles may have been built with an improper routed wire harness that may have a condition where the lower sliding door hinge bracket can make contact and wear through the wire insulation. contact with a 12v power feed circuit within the harness may cause a high resistive short circuit within the latch mechanism located inside of the sliding door. | |||||||||||||||
| Consequence Summary | This could result in an overheated latch and a fire within the rear sliding door could occur. | |||||||||||||||
| Corrective Summary | Volkswagen will inspect the sliding door wire track wire assembly and the sliding door power drive unit wire assembly for damage, repair/replace as necessary, tie strap the two harnesses together and route the harnesses under the sliding door weather strip. this service will be performed free of charge. the safety recall began on october 15, 2010. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen safety recall no. 97s8/t7.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| TB-58-10-03 | 11/01/2010 | 10037357 | Ready | 05/20/2011 | |
| TB-58-10-03 | 11/01/2010 | 10037357 | Volkswagen: power sliding doors are inoperative using any of the switches. there may be trouble codes stored. *rm | 05/20/2011 | |
| TB-58-10-02 | 10/15/2010 | 10035184 | Volkswagen: power sliding doors inoperative. dtc b2271 or b2272 stored in fault memory. the power sliding doors will not open from any of the switches. the doors will work in the manual mode. there may be diagnostic trouble codes (dtc) | 02/09/2011 | |
| ELECTRICAL SYSTEM - WIRING | |||||
| TT-97-12-05 | 09/14/2012 | 10047161 | Volkswagen: due to interior high speed (ihs) can bus, headlights, windshield wipers and warning lights cluster comes on and fails to shut off properly. models 2009-2013 routan. *pe | 11/05/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 02/05/2013 | 59500 | ||
| While driving at various speed the car suddenly shuts off and loses power steering. this has occurred 4 times now and is extremely dangerous. car can only be restarted when at a complete stop and placed back in park. | |||
| 10/09/2012 | 45000 | 1 | |
| Notice oil light coming on between oil change....filled oil to proper level...i took car in for service today (1/7/13) was told by dealership the gasket will need replace, that was the reason for oil usage. i just had my vehicle in to fix the sliding door (tsb recall not honored) in october and in was inspected with no problems. doing research on internet and finding the oil, door is a common problem in vw routan ( also talked to another owner was in for same problem, stated has been given runaround since day one about problems with his routan). *tr | |||
| 10/09/2012 | 45000 | ||
| Notice oil light coming on between oil change....filled oil to proper level...i took car in for service today (1/7/13) was told by dealership the gasket will need replace, that was the reason for oil usage. i just had my vehicle in to fix the sliding door (tsb recall not honored) in octtober and in was inspected with no problems. doing research on internet and finding the oil, door is a common problem in vw routan ( also talked to another owner was in for same problem, stated has been given runaround since day one about problems with his routan) | |||
| 08/13/2012 | 50750 | 1 | |
| Took 2009 vw routan to local dealership in 2010 due to safety recall on sliding doors (faulty wire harness). passenger side door was fitted with tie wrap. driver side door was inspected but no work was performed. this week, door stopped working on driver's side. took it to the dealer on wednesday and was told it would cost $383 to repair wire harness. called vw customer care to explain problem. was told that case would be started. waiting to hear about solution. vehicle was supposed to be finished on thursday. now being told it will be monday. we were given a loaner vehicle for the weekend. *tr | |||
| 08/13/2012 | 50750 | ||
| Took 2009 vw routan to local dealership in 2010 due to safety recall on sliding doors (faulty wire harness). passenger side door was fitted with tie wrap. driver side door was inspected but no work was performed. this week, door stopped working on driver's side. took it to the dealer on wednesday and was told it would cost $383 to repair wire harness. called vw customer care to explain problem. was told that case would be started. waiting to hear about solution. vehicle was supposed to be finished on thursday. now being told it will be monday. we were given a loaner vehicle for the weekend. | |||
| 07/06/2012 | 38000 | 1 | |
| Van was traveling 65mph on interstate when the car switched from on to accessory mode. vw service indicated that the incident was caused by a faulty win (wireless ignition node module). when the car switched to accessory mode, i lost power to the engine and i had no anti-lock brakes or power steering. i was able to coast the van to the side of the road without an accident. this exact issue has been reported in several 2009 routans and was already subject to a recall for the 2010 routan's. it also impacts the grand caravans and town & country's, which share a platform with the routan. given the high likelihood that this sudden engine shutoff can lead to an accident, i am surprised that volkswagen has not been required to expand the win module recall to include the 2009 models. i am also extremely frustrated with volkswagen's response, which was to disclaim any legal responsibility for repair (since it was outside of the warranty period). this is a known defect and should be addressed accordingly. *tr | |||
| 07/06/2012 | 38000 | ||
| Van was traveling 65mph on interstate when the car switched from on to accessory mode. vw service indicated that the incident was caused by a faulty win (wireless ignitition node module). when the car switched to accessory mode, i lost power to the engine and i had no anti-lock brakes or power steering. i was able to coast the van to the side of the road without an accident. this exact issue has been reported in several 2009 routans and was already subject to a recall for the 2010 routan's. it also impacts the grand caravans and town & countrys, which share a platform with the routan. given the high likelihood that this sudden engine shutoff can lead to an accident, i am surprised that volkswagen has not been required to expand the win module recall to include the 2009 models. i am also extremely frustrated with volkswagen's response, which was to disclaim any legal responsibility for repair (since it was outside of the warranty period). this is a known defect and should be addressed accordingly. | |||
| 11/10/2010 | |||
| Our routan has started itself multiple times. in each instance, without intentionally starting the ignition (keys were in purse/handbag untouched by human hands), we have found the vehicle on and idling. most recently, we happened (fortuitously) to find the vehicle running in our enclosed garage. the garage is attached to our home and we felt, given the potential for accidental death if not discovered in a timely fashion, we needed to alert authorities of the (either) design flaw or electrical system malfunction. while electrical system malfunction is certainly a strong possibility (we have had multiple problems with it in this vehicle), even if the remote ignition key were functional we feel the lack of barriers to accidentally starting the vehicle is extremely dangerous. for instance, if the keys are in a purse and simply moving the purse is enough to start the vehicle, even though the key worked, it is far too easy to accidentally start the vehicle. this is what has occurred in each instance (keys in a purse, no hands directly touching the keys). a safer design might involve a code to be punched in vs simply pressing one button. given that many families keep their vehicle in an attached, enclosed garage, accidentally running the vehicle could be deadly if carbon monoxide were to build up and enter the home. | |||
| 10/01/2011 | 51000 | ||
| Engine shut off while driving, steering column locked and power braking lost. lighting and radio were still on. was barely able to vehicle to a stop by pushing extremely hard on the brake, brakes were very unresponsive. once stopped, was able to turn ignition off and restart vehicle. | |||
| 06/28/2011 | 52000 | ||
| My wife (and 8 month old son) were driving when the van suddenly shut off. my wife was driving approximately 55 mph. she was able to get the van off the road before the steering wheel locked up. she was able to restart the van. she was able to avoid a rear-end collision with a tractor-trailer that was behind her. | |||
| 05/05/2009 | 7400 | ||
| I have experienced mechanical defects with the power sliding door feature on both sides of the 2009 vw routan se. the defect has been repaired a total of four times since its purchase, twice before the nhtsa safety recall on the power sliding doors and twice after the recall. the defective power sliding doors have unlatched and opened while driving the vehicle, even after the power locks activate. in addition, the sensors on the power sliding doors have failed to retract, resulting in hands being trapped. lastly, i have found the power sliding doors open upon return to the vehicle after closing and locking it. i have expressed my concerns to vw | |||
| 11/01/2009 | 13000 | ||
| Tl-the contact owns a 2009 volkswagen routan minivan. the contact stated that for the past year when she would exit her vehicle and lock the doors, if she had her kids inside they were unable to exit from the inside. the dealer had not been contacted. the vehicle has not been repaired. the failure mileage was approximately 13,000. the vin was unavailable. tb | |||
| 08/15/2010 | 22000 | ||
| 2009 volkswagen routan. 1) normal vehicle, 22000 miles, put away in attached garage at night. bedrooms above garage. 2) before going to bed i checked to be sure garage door was closed. i found vehicle in garage running. 3) vehicle has remote start key. key should only activate pushing first door lock button and then remote start button twice. checking system i found only pushing remote start button will start the vehicle unlocked. this is a possible deadly incident as carbon monoxide would undoubtedly have killed my whole family as we slept had i not been thorough in checking the garage door. a child could push the botton or it can be pushed inadvertantly in a pocket or if something were set on it. i know this now we are safe but other people are bound to encounter this incident. | |||
| 06/14/2010 | 16600 | ||
| My wife and two daughters were driving in our 2009 routan today. my wife smelled smoke and noticed smoke eminating from our right side sliding door. my wife pulled off quickly into a gas station where the attendant extinguised the fire. the fire caused the window to explode; the interior of the vehicle was filled with smoke within minutes of exiting the car. fire crew came to inspect the vehicle. we have had issues with this sliding door not closing properly (electronically) and have asked the dealership to fix this issue with our right sliding door on two different occasions. upon investigation, i noticed a recall for 2009 routans issued on friday. my wife and daughters were very fortunate that they were able to pull off the road quickly, others may not be so fortunate. this recall needs to be taken seriously, and expedited! the vehicle is with the dealer. i will provide an update on how they corrected the issue. | |||
| 04/14/2010 | 6800 | ||
| The rear tailgate of my 2009 volkswagen routan opened up automatically while the car was in gear and in motion which, according to the owner's manual, it should not do even if the power tailgate button is pressed. this happened while the car was being pulled into the garage which resulted in the rear windshild shattering upon contact with the garage door opening. the car was broght to the local volkswagen dealership the same day and nothing was found in the diagnostics that pointed to a failure of any sort. there were previous electrical issues experienced with the car not reported to the dealer, including with the tailgate, that were not as serious and that corrected themselves after shutting off and restarting the car. | |||
| 08/08/2009 | 1719 | 1 | |
| Driving approximately 25mph when the one month old vehicle just suddenly felt like someone slammed on the brakes. the vehicle came to a halt. the motor was still running. i got in the car again to move it out of the way and the same thing occurred. immediately had it towed to the volkswagen dealership. there it stayed for 13 days. the following problems were repaired/replace: faulty transmission sensor, replaced sensor. also, abs steering angle sensor erratic performance. faulty steering angle sensor. replaced sensor. *tr | |||