Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING - COOLING SYSTEM
TB-17D3-Y304/01/200910030407Volkswagen: inspect engine oil cooler for damage and replace if necessary. *pe09/29/2009
ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY
CSC-19G8-T510/01/201010038264*06/14/2011
CSC-19G8-T510/01/201010038264Ready06/14/2011
CSC-19G8-T510/01/201010038264Volkswagen service campaign: see document search button for owner letter. the radiator cap is faulty and may exhibit leakage which will result in low coolant levels. 2009 routan. *rm06/14/2011
SC-19G810/01/201010036486Volkswagen: see document search button for owner letter. radiator cap inspection or replacement. affected vehicles may have a radiator cap that may exhibit coolant weepage, resulting in low engine coolant levels over time. *pe03/21/2011
ENGINE AND ENGINE COOLING - ENGINE
TB-15-11-0412/22/201110043276Volkswagen: certain model year vehicles are experiencing engine not starting, making a rattling noise when engine has started, timing chain keeps slipping and exhaust light comes on. *pe03/08/2012
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL
V20120312/03/201210050079Volkswagen:evaporative (evap) emission system, diagnostic trouble code diagnosis. revised procedure developed to test evap system without fuel cap. *js01/24/2013
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CRANKCASE (PCV)
SB-10C9-S103/01/200910030368Volkswagen: pcv valve inspection or replacement. a small number of affected vehicles may have been built with an incorrect pcv valve. this can cause some vehicles to exceed federal and/or california emissions standards and may cause the09/25/2009

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE
02/05/201359500
 While driving at various speed the car suddenly shuts off and loses power steering. this has occurred 4 times now and is extremely dangerous. car can only be restarted when at a complete stop and placed back in park.
10/09/2012450001
 Notice oil light coming on between oil change....filled oil to proper level...i took car in for service today (1/7/13) was told by dealership the gasket will need replace, that was the reason for oil usage. i just had my vehicle in to fix the sliding door (tsb recall not honored) in october and in was inspected with no problems. doing research on internet and finding the oil, door is a common problem in vw routan ( also talked to another owner was in for same problem, stated has been given runaround since day one about problems with his routan). *tr
10/09/201245000
 Notice oil light coming on between oil change....filled oil to proper level...i took car in for service today (1/7/13) was told by dealership the gasket will need replace, that was the reason for oil usage. i just had my vehicle in to fix the sliding door (tsb recall not honored) in octtober and in was inspected with no problems. doing research on internet and finding the oil, door is a common problem in vw routan ( also talked to another owner was in for same problem, stated has been given runaround since day one about problems with his routan)
10/07/2012570001
 10/7/12: entering onto road, began acceleration up to 20/25 mph -then all power, controls dead. lost power steering and coasted into parking lot. shut car down, flooded/pumped accelerator pedal. difficulty starting but worked, drove like normal, again. 10/14/12: turning from sidestreet, on to main street -going 20 mph. lost all power again-manually turned coasted car into left middle turning lane. re-started, operated normal. *tr
10/07/201257000
 10/7/12: entering onto road, began acceleration up to 20/25 mph -then all power, controls dead. lost power steering and coasted into parking lot. shut car down, flooded/pumped accelerator pedal. difficulty starting but worked, drove like normal, again. 10/14/12: turning from sidestreet, on to main street -going 20 mph. lost all power again-manually turned coasted car into left middle turning lane. re-started, operated normal.
ENGINE AND ENGINE COOLING
07/12/2009100
 During the first month of purchase of my 2009 vw routan i expierenced problems with the rear sliding doors. at firsrt it was getting them to open an close an went to the point of the door trying to open while car was in motion. i have had the car in for multiple problems like i have gone through 26qrts of oil in the last 9 months an they have supposedly fixed it 4 times now . the rear sliding doors are a whole other issue, i have had the car in for this issue atleast 12-15 times an 5-6 of those times was during the first year of ownership. my most recent time of having it in the vw service dept was about 6 wks ago an nothing was resolved after it being there for a week. i did not know of the lemon law or i would have talked to a lawyer then. there has to be something that someone can do to help consumers with this vehicle. i cant keep worrying about the door opening while my children are in the car an i am driving the dealership an vw customer care have been made well aware of the issues an have done nothing but tell me to bring it to the service dept where nothing is done.
08/15/201022000
 2009 volkswagen routan. 1) normal vehicle, 22000 miles, put away in attached garage at night. bedrooms above garage. 2) before going to bed i checked to be sure garage door was closed. i found vehicle in garage running. 3) vehicle has remote start key. key should only activate pushing first door lock button and then remote start button twice. checking system i found only pushing remote start button will start the vehicle unlocked. this is a possible deadly incident as carbon monoxide would undoubtedly have killed my whole family as we slept had i not been thorough in checking the garage door. a child could push the botton or it can be pushed inadvertantly in a pocket or if something were set on it. i know this now we are safe but other people are bound to encounter this incident.