Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL
09V244000VOLKSWAGEN OF AMERICA, INCfrom 06/26/2008 to 04/24/2009V (Vehicle)1850007/31/2009MFRVOLKSWAGEN OF AMERICA, INC07/01/200906/30/2009571208
Defect SummaryVolkswagen is recalling 18,500 my 2009 routan vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 208, occupant crash protection. the owner's manual was printed without the fmvss no. 208 required information explaining that no objects should be placed over the or near the air bag on the instrument panel.
Consequence SummaryAny such objects could cause injury to the vehicle's occupants in the event of a crash severe enough to cause the air bag to inflate.
Corrective SummaryDealers will send an owner's manual insert containing the required air bag information for owner installation or dealers will install in the event the owner prefers assistance from the dealer. the recall began on july 31, 2009. owners may contact volkswagen at 1-800-822-8987.
NotesVolkswagen recall no. s6.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
EQUIPMENT - ELECTRICAL - AIR CONDITIONER
SA-87C903/01/201110038594Ready06/22/2011
SA-87C903/01/201110038594Volkswagen service campaign: see document search button for owner letter. the front ventilation drain tube may allow water onto the passenger floor. 2009 routan. *rm06/22/2011
CSC-87C2-T610/01/201010037573Ready05/25/2011
CSC-87C2-T610/01/201010037573Volkswagen service campaign: see document search button for owner letter. 2009 routan vehicles may experience air condition performance issues due to a discharge hose under the hood. *rm05/25/2011
SC-87C210/01/201010036489Volkswagen: see document search button for owner letter. vehicles equipped with 3.8l engine; inspect, replace a/c discharge hose (us only). due to certain driving conditions a potentially faulty underhood air conditioning discharge hose03/21/2011

Consumer Complaints


Fail datemilesoccurencesPurchase date
EQUIPMENT
03/18/200940001
 We recently purchased a 2009 volkswagen routan se with both driver and passenger automatic sliding doors. our 4 year old son went to open the rear passenger side door by pulling on the handle, and at the same time my husband went to open the door by pushing the door open button on the key. as a result of this, the door ended up closing completely, and latching, on my son's hand. it also would only open once my husband forcefully pulled the door open. of course his hand immediately swelled up and we visited the emergency department, had xray's taken, and there was no incidence of a fracture. when we reported this directly to volkswagen of america, we were instructed to bring it to the local dealer and have diagnostics done. the result? there is nothing wrong with your vehicle. they went on to explain to us that the anti pinch protection is working, but is not designed to sense such a small object. volkswagen of america assured us that this matter was not taken lightly, and that the engineering department came to the conclusion that the door was functioning properly. when we addressed any further actions, ie replacement of door, vehicle, or termination of our lease agreement, we were told, we are sorry for this unfortunate accident, but accidents happen and there is nothing more we can do for you. when we expressed our concern that our 4 year old son is petrified of our car, and that he refuses to get into the vehicle by himself, let alone open the door alone, we were told, i am sure he will get over it after a while. these answers are not acceptable to us. for a car that is marketed as a family mobile and a safe vehicle, we feel that it does not live up to it's claims. it makes no sense why an automatic door would be designed to sense something bigger than a child's hand, limb, or other body part. what goes hand in hand with a minivan? a child! we feel we have been neglected due to the lack of caring or importance that this matter has been given. *tr