Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN - AUTOMATIC TRANSMISSION
TB-35-11-0106/06/201110041250Ready09/21/2011
TB-35-11-0106/06/201110041250Volkswagen: the gear box has a momentarily delay while accelerating. *rm09/21/2011
TB-97-09-0308/14/200910032467Volkswagen: speed sensor wire retention (us only). vehicles produced with the 62te transmission (sales code dg2) were shipped with the speed sensor wire that could catch on the cv boot clamp. improved wiring harness installation beginning03/29/2010
TB-07-09-0308/14/200910032410Volkswagen: secure vehicle speed sensor wire (us only). vehicles produced with the 62te transmission, (sales code dg2) were shipped with the speed sensor wire that could catch on the cv boot clamp. improved wiring harness installation be03/17/2010
POWER TRAIN - CLUTCH ASSEMBLY
CSC-37E6/S808/01/201010036970Volkswagen service campaign: see document search button for owner letter. in some vehicles it is possible that a bushing inside the mechatronic unit has the potential to wear out prematurely, causing the clutches inside the transmission04/25/2011

Consumer Complaints


Fail datemilesoccurencesPurchase date
POWER TRAIN - AUTOMATIC TRANSMISSION
05/15/20095000
 Tl-the contact owns a 2009 volkswagen routan. while the vehicle was parked with the key in the ignition the rear door open and would not close. she turned the vehicle off and restarted it and later the door closed. she stated once her baby hands got caught in the rear door. the child was taken to the doctors and she was advised that they were lucky that it did not take the child's fingers off. the vehicle was taken to the dealer seven times to two different dealers for the failure. once the dealer vacuumed out the channels were the pulleys were to the door. after the dealer did this repair she stated the doors hesitated but do not stay open. the vehicle was taken to a local mechanic because the brakes were grinding and she was advised that the rear drums needs replacing. she also stated that because of this failure the rear rotors needs replacing. she also stated the transmission was hesitating and the seams were separating on the rear portion of the front seats. the vehicle had not been repaired. the contact stated there were 5 recalls for the vehicle and the recall work was performed. the vin was not available. the failure mileage was 5,000 and the current mileage was 26,000. vwb
10/04/201012000
 On monday, october 4th, 2010, i pulled into my driveway and placed the 2009 volkswagen routan in park. the engine was still running while i finished up a phone call through the bluetooth and proceeded to listen to the radio while cleaning out the van. i walked around the exterior of the vehicle leaning in to clean the interior of the car. i needed to go inside the house, so, standing outside driver's side of the van i reached across the seat to turn off the engine and remove the keys. as soon as i did this, the van jolted backward and continued to travel down my driveway. my upper body was still inside the car. i tried to depress the emergency brake with my right hand while i held tightly onto the steering wheel with my left. i wasn't able to stop the car but i was able to turn the wheel so that the van crashed into a tree on my property, instead of going into the street. when the van hit the tree, the force threw me out of the vehicle and onto the driveway. i was taken to the hospital by my husband where the found that i had broken 2 ribs, sprained my left shoulder and sustained extensive soft tissue damage. i also suffered several cuts and scrapes and numerous bruises. at this point in time, nothing has been done to correct the failure.
08/02/201015000
 I have had my volkswagen routan for about a year and a half. in that time the transmission has gone out twice now. the first time was at 6k miles and it was at the dealer for 2 months before it was fixed. there was every excuse in the book, first they didn't have a tech qualified to fix it so they had to wait on an out of state tech to come in. parts were backordered and when they came in the fix didn't work so they had to order a new transmission. now at 15k miles i started having more problems with the transmission and the rear power folding seat was broken. i reluctantly took it back to the dealer but was assured that they would be able to fix it in a short amount of time. that was a month ago, and it is still not fixed, they are waiting on parts to come in. volkswagen's customer care is no help, they say they are working on it but the only thing they have done so far is apologize.
09/03/20094121
 My 2009 volkswagen routan slipped into reverse while i was behind it today running me over and causing a leg injury. *tr