Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
AIR BAGS
041705/23/200510009886Airbag monitoring light on, passenger occupant detection system (pods), diagnostic trouble code 02511 014 stored. *tt11/01/2004
040307/26/200410008912Passenger occupant detection system (pods) fault. *mj08/31/2004
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
040206/03/200410008095Airbag light in instrument cluster is on and one or both of the following diagnostic trouble codes are stored in diagnostic trouble codes (dtc) memory. *mj07/21/2004
AIR BAGS - SIDE/WINDOW
90D712/01/2007100241922004-2005 my touareg - inspect driver's and passenger's side impact airbag connectors and install wiring harness kit(s), if necessary. csc was received. *nj03/20/2008
69040202/02/200569050210012762Side airbag igniter, diagnostic trouble code(s) (dtcs) stored in dtc memory. original not received. *tt03/14/2005

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
AIR BAGS
PE06022VOLKSWAGEN OF AMERICA, INC06/19/200610/30/2006SRS WARNING LIGHT ILLUMINATION
 My 2004-05 (to 11/2004) touareg vehicles have a potentially faulty/loose side air bag wiring connector that can cause the wiring circuit resistance to exceed the design limit and illuminate the supplemental restraint system (srs) air bag light.on 02/2005, vw issued a technical service bulletin (tsb #69-05-02) to address this condition by replacing the connector with a direct connection.vw's testing has shown that proper deployment of the side air bag is not affected by the connector fault.however, there are a large number of warranty claims due to air bag light (abl) illumination.vw is planning to initiate a touareg service pack/ customer satisfaction campaign (csc) in december 2006.vw will replace the side air bag wiring connector with a direct connection on all remaining uncorrected vehicles built prior to 11/2004.in addition, vw reports that a small number of vehicles built in october and november 2003, may contain an incorrectly manufactured side air bag module.this also may produce abl illumination that would become evident soon after the vehicle is put into service.warranty data indicates that these modules have been corrected and no longer present a risk.vw has not received any alleged side air bag non-deployment report.action taken by the manufacturer is sufficient to resolve the issue raised by this investigation.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency reserves the right to take further action if warranted by the circumstances.
AIR BAGS - SIDE/WINDOW
PE06022VOLKSWAGEN OF AMERICA, INC06/19/200610/30/2006SRS WARNING LIGHT ILLUMINATION
 My 2004-05 (to 11/2004) touareg vehicles have a potentially faulty/loose side air bag wiring connector that can cause the wiring circuit resistance to exceed the design limit and illuminate the supplemental restraint system (srs) air bag light.on 02/2005, vw issued a technical service bulletin (tsb #69-05-02) to address this condition by replacing the connector with a direct connection.vw's testing has shown that proper deployment of the side air bag is not affected by the connector fault.however, there are a large number of warranty claims due to air bag light (abl) illumination.vw is planning to initiate a touareg service pack/ customer satisfaction campaign (csc) in december 2006.vw will replace the side air bag wiring connector with a direct connection on all remaining uncorrected vehicles built prior to 11/2004.in addition, vw reports that a small number of vehicles built in october and november 2003, may contain an incorrectly manufactured side air bag module.this also may produce abl illumination that would become evident soon after the vehicle is put into service.warranty data indicates that these modules have been corrected and no longer present a risk.vw has not received any alleged side air bag non-deployment report.action taken by the manufacturer is sufficient to resolve the issue raised by this investigation.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency reserves the right to take further action if warranted by the circumstances.

Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
01/07/201140000
 2004 vw toureg fault with airbags. electrical system has failed which has resulted in all of the airbags to be deactivated. the wiring is routed around the horn which has resulted in one side of the horn to not work. unsafe and needs to be recalled.
01/07/201140000
 2004 vw toureg fault with airbags. electrical system has failed which has resulted in all of the airbags to be deactivated. the wiring is routed around the horn which has resulted in one side of the horn to not work. unsafe and needs to be recalled.
01/07/201140000
 2004 vw toureg fault with airbags. electrical system has failed which has resulted in all of the airbags to be deactivated. the wiring is routed around the horn which has resulted in one side of the horn to not work. unsafe and needs to be recalled.
01/07/201140000
 2004 vw toureg fault with airbags. electrical system has failed which has resulted in all of the airbags to be deactivated. the wiring is routed around the horn which has resulted in one side of the horn to not work. unsafe and needs to be recalled.
12/29/201091000
 I was traveling approximately 40 miles per hour when i rear ended a vehicle. my airbag deployed, but not as much as i thought it would. the airbag barely hit my upper body and then it seemed 3/4 deflated almost immediately. i don't think the airbag was working properly because i would think from what i've seen that the airbag would have been alot fuller and would have me pinned up against my driver seat, but it did not. i was able to exit my car without a struggle and don't remember even touching the airbag when i exited the vehicle. none of the other airbags deployed, are they supposed to when you get into an accident. i guess i'm lucky that when i hit the vehicle in front of me that the impact was not harder, because i don't believe the airbag would have kept me from hitting the steering wheel with great force or even saving my life. i plan to contact volkswagen directly about my complaint as well.
12/29/201091000
 I was traveling approximately 40 miles per hour when i rear ended a vehicle. my airbag deployed, but not as much as i thought it would. the airbag barely hit my upper body and then it seemed 3/4 deflated almost immediately. i don't think the airbag was working properly because i would think from what i've seen that the airbag would have been alot fuller and would have me pinned up against my driver seat, but it did not. i was able to exit my car without a struggle and don't remember even touching the airbag when i exited the vehicle. none of the other airbags deployed, are they supposed to when you get into an accident. i guess i'm lucky that when i hit the vehicle in front of me that the impact was not harder, because i don't believe the airbag would have kept me from hitting the steering wheel with great force or even saving my life. i plan to contact volkswagen directly about my complaint as well.
12/29/201091000
 I was traveling approximately 40 miles per hour when i rear ended a vehicle. my airbag deployed, but not as much as i thought it would. the airbag barely hit my upper body and then it seemed 3/4 deflated almost immediately. i don't think the airbag was working properly because i would think from what i've seen that the airbag would have been alot fuller and would have me pinned up against my driver seat, but it did not. i was able to exit my car without a struggle and don't remember even touching the airbag when i exited the vehicle. none of the other airbags deployed, are they supposed to when you get into an accident. i guess i'm lucky that when i hit the vehicle in front of me that the impact was not harder, because i don't believe the airbag would have kept me from hitting the steering wheel with great force or even saving my life. i plan to contact volkswagen directly about my complaint as well.
05/08/201095000
 2004 vw touareg v-8 many problems but 3 worth reporting: for no apparent reason passenger door could not be opened or unlatched by using any known means including the inside door handle or outside door handle, electric lock actuator clicks as if the door is unlocked but the door can not be opened or unlatched. vehicle had to be brought to vw dealership and worked on by destroying the door handle to open the door and perhaps cutting a whole in the body pannel at the cost of 2 hours of diagnostics, 8 hours of labor to open door and probably 2 or 3 additional hours of replacing door handle if body of door is not bent, plus parts vehicle has many electrical glitches including but not limited to intermittent malfunction of air bag igniters....once again having the potential to cause serious harm occupants given the right circumstances this is a potential dangerous situation and has made me lose all faih in this manufacturer. vehicle lunges forward when stopped at trafic lights and beginning to procceed on a green
09/16/20091040001
 I have a 2004 vw touareg v8, i have a airbag light that come on (airbag fault), now the tran light is coming on when i start the suv. *tr
10/04/2009671861
 Tl* the contact owns a 2004 volkswagen touareg. while occupying the vehicle, the seat belt warning light illuminated on the instrument control panel. the vehicle was taken to the dealership and the technician stated that the passenger airbag needed to be replaced. the current and failure mileages were 88000. updated 11/23/09. *lj updated 11/24/09.*jb
02/16/20091
 The airbag on this vehicle has needed to be replaced four times in five years. we await the fourth replacement. the manufacturer and dealer while recommending the car not be driven until a replacement is available are unwilling to provide a replacement vehicle stating the risk of operating the vehicle now rests with the owner. *tr
05/15/200837000
 Tl*the contact owns a 2004 volkswagen touareg. the contact stated that the air bag warning light was constantly illuminated on the instrument control panel. the dealer stated that he would have to replace the air bag module at the cost of $3,000. the vehicle has not been repaired. the contact is in the process of notifying the manufacturer in reference to the customer satisfaction campaign in 2006 for the air bag wiring connector. the failure and current mileages were 37,000.
12/30/200664000109/01/2005
 Tl* - while traveling 40 mph on a state road another vehicle slid into contact's vehicle, impacting the volkswagen on the driver's side front fender to the back of the vehicle. vehicle spun around and the passenger's side struck a guard rail. none of the airbags deployed during the crash. a police report and pictures were taken. *ak updated 02/06/07. *jb
06/20/200507/06/2004
 Air bag fault warning light is on. i have not had an accident or been involved in any kind of event that would cause this. srs ill.pco
05/01/20053
 2004 volkswagen touareg has a burning odor coming from the vents. *mr the consumer attempted to turn on the a/c when the burning odor occurred. the odor was so strong that the consumers daughter had become sick and vomited in the vehicle. also, the air bags did not work. *sc *jb
10/07/20043
 While driving vehicle hesitated. consumer pressed down on the accelerator pedal and vehicle moved intermittently on its own. srs light appeared on the dashboard and remained on. consumer drove vehicle to the dealer for inspection, and mechanic placed the vehicle on a diagnostic machine. the mechanic determined that the sensor shaft for transmission and engine needed to be replaced. this problem was a design flaw defect. consumer informed the mechanic this problem was not acceptable and had not been resolved. *ak
06/21/20042
 While driving srs air bag light appeared on the dashboard and remained on. consumer pressed down on the horn an it failed. consumer drove the vehicle to dealer for inspection, and mechanic determined that the clock spring needed to be replaced. *ak
05/10/20044000102/07/2004
 Air bag warning light came on and stayed on. volkswagen says they need to develop a new harness. they've had the car for 2 weeks now with no end in sight - no timetable. they did provide a rental car worth half what the touareg costs.*ak
AIR BAGS - FRONTAL
12/20/2006303/08/2006
 Air bag related problem light comes on because a wire harness is chaffing against the body. then had a accident the air bags did not deploy? thanks
06/10/20062
 On my 2004 touraeg, after tilting the front seats back all the way to the horizontal position, the airbag warning light came on. it turned out that the connectors for the side air bags got disconnected since the cables are too short or are not mounted right. i got the connectors reconnected and now no longer move the seats back in order to avoid this from happening again. *nm
02/24/20043500112/28/2003
 Steering wheel airbag module (horn area) popped out of place while the car was parked. airbag module was then no longer seated properly. *ak
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
08/11/200655000112/23/2003
 I have a 2004 vw touareg....it is a well know problem thought all vw service shops as it was sent out in a tsr? i have owned my vw for 2 yrs 8 months, and have already acquired 78000 miles, i drive everywhere...leaving me out of warranty due to mileage.....i have experienced the airbag issue that you have already reported to vw...the driver seat back and forth motion runs over the airbag wire harness causing it to split the wires causing a complete airbag fault...it cost me 425.00 to have this fixed....12.00 parts the rest labor....even the vw repair person i dealt with admitted this is a know issue but no recall has been issued.....why? is it not safe to assume that your vehicle was equipped with airbags to save your life? is it not absurd to have your entire system not function due to a 12.00 part that was improperly positioned in the first place? please for all touareg owners issue a recall....everyone knows its out there affecting all 2004 touaregs....please don't allow anyone to be injured and killed ...or wait until it costs them a week or two of pay to have it fixed....this event has really upset me and if it can save just 1 life....isn't it worth it?. *jb
06/21/2005202/28/2004
 Dt: vw touareg 2004. the contact states that the air bag sensor is on; this means the air bags are disabled. the air bags have been repaired once, but it happened again. the vehicle will be taken in to a service dealer today. also, at 9,000 miles all four tires had to be replaced. the service dealer stated that it was unusual wear from the vehicle, and to contact the tire manufacturer. *ak *sc
12/23/20042000708/31/2004
 My 2004 touareg with less than 5000 miles has been in for servicing 7 times. the brakes have been worked on and looked at three times. they still squeal but the problem has lessened. of more concern are the safety issues that have affected me. i have been locked out of my vehicle twice, each time with a different resolution. updated software was the latest fix. my airbag fault light is now on. another software resolution is on the way. i have no confidence in the quality or safety of this vehicle or when the next issue will arise. volkswagen told me my car was not problematic and i had buyers remorse. i am in awe of their lack of concern especially when i know i am not the only touareg owner out there with problems.*ak
03/22/2004110/06/2003
 Air bag warning light has come on 4 times indicating a failure in the system. vw has been unable to correct this safety defect despite having the car over 6 weeks total. it is unsafe to drive and they will not replace it or refund purchase price of a 5 month old vehicle.*ak