Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 10/15/2009 | 82000 | 1 | |
| Vehicle experienced sudden acceleration while attempting to maneuver into a parking space, crashing into a wooden structure. *tw | |||
| 09/28/2005 | 25 | 07/30/2004 | |
| Vehicle has an inconsistent lack of throttle response. when pressing acclerator you may get a response, a delayed response or nothing. pulling from stop sign with a safe distance of oncomoing traffic vehicle hesitated almost causing collision. have been almost rear ended when vehicle did not respond to throttle at stop light.has been to dealer 3 times with no resolution.*ak | |||
| 03/01/2005 | 5 | 11/15/2004 | |
| Dt: the vehicle hesitates on acceleration, and this happens intermittently. while stepping on the gas pedal and the vehicle hesitates. the consumer took the vehicle to dealer, and they said this was normal, but they did say volkswagen programmed a delay in the computer chip. there is no forewarning, no lights come on, and there is no noise. this first happened on march 1, 2005. *ak | |||
| 02/01/2005 | 8000 | 20 | 10/15/2004 |
| Dt: the consumer stated that 2004, volkswagen toureg experienced loss of acceleration when pulling out. when the car is started in the mornings it is fine, but after the car sits for a couple of hours it starts having a delay in the acceleration when pulling out. this has been happening for a couple of months. the car has been to the dealership three or four times, and they could not fix the problem. the dealer said they were waiting on volkswagen to come up with a solution. the consumer called volkswagen, and they said that the consumer should keep working within the terms of the warranty until the problem was solved. the problem at this point seemed to be intermittent. at this point no one knows what is wrong with the car. *ak | |||
| 06/25/2004 | 10000 | 150 | 06/24/2004 |
| 2004 volkswagen touareg that hesitates upon acceleration from a cold start approximately 20% of the time. this hesitation presents a hazard to both passengers in the touareg and passengers in vehicles of oncoming traffic. vehicle begins to accelerate then hesitates. it is impossible to determine when this might occur. also, there was a recent incident where the touareg hesitated and the vehicle behind the touareg had to rapidly brake to avoid rearending the touareg. it has been returned to the dealership on 4 different occasions with this complaint however the dealership indicates they cannot duplicate the complaint. volkswagen of america states no problem found. the following questions on this form are not applicable as numerous incidents have occurred on numerous dates and we are not able to indicate the exact number of incidents. the answers given are only to allow us to proceed with this questionaire.*ak | |||
| 06/05/2005 | 20000 | 50 | 12/29/2003 |
| My volkswagen touareg has a hesitation when accelerating affectionately known in vw circles as death lag. many times when attempting to accellerate the vehicle will just sit there for 3-10 seconds even if the accellerator pedal is depressed all the way. this has nearly caused numerous accidents with some avoided only by oncoming traffic swerving and skidding to a stop while my vehicle sits still in traffic. | |||
| 03/01/2005 | 1 | ||
| Vehicle hesitated to speed up while at low speeds, and experienced sudden acceleration while at higher speeds. taken to dealer for testing, and results showed that the cause was undetermined.*ak | |||
| 10/27/2004 | 100 | 1 | 02/17/2004 |
| When the vehicle has slowed to a near stop and the accelerator is depressed, it initially hesitates, then surges forward. this prevents the driver from accelerating smoothly and could be a safety concern. i think the engine ecu may need a software update.*ak | |||
| 08/04/2004 | 4700 | 4 | 04/27/2004 |
| While attempting to accelerate from a stop the vehicle would not accelerate then stall. consumer stated there was no power. consumer took vehicle to the dealer, and problem recurred. *ak the dealer flashed the transmission but the problem recurred. *nm | |||
| 04/02/2004 | 5 | 02/01/2004 | |
| Consumer applied the accelerator pedal and vehicle failed to accelerate. vehicle was taken to the dealer for inspection numerous times, and mechanic determined that it was a safety feature. *ak *nm | |||
| 05/05/2004 | 600 | 6 | 05/04/2004 |
| Difficult to control acceleration surge when starting off from at stop position. acceleration is not linear. remote key fob works intermittently. programmable convenience programs lose programming. tire monitor often displays erroneous warnings. *ak | |||
| 08/10/2003 | 1 | 07/26/2003 | |
| When accelerating from a very slow speed or a rolling stop, the car hesitates or stalls before accelerating, then lurches forward. this problem occurs randomly, but consistently. when driving up a hill to a stop, the vehicle regularly jumps forward at the last downshift in the stopping process. this is dangerous and threatens my safety, those around me in traffic, my passengers, and other potential drivers of my vehicle. i've been told by volkswagen of america & my dealer that this is the way this suv is designed to perform. the fact that the hesitations/stalls occur at random only furthers my point that this is clearly a defect and not just the way this model drives and you just have to get used to it as i was told by the service manager at martens vw.*ak | |||
| 04/01/2004 | 1 | 12/01/2003 | |
| The vehicle occasionally hesitated badly on acceleration from a stop. *ph (consumer letter add to received on 04/26/2004). *mr consumer still experienced intermittent hesitation on acceleration especially when coming from a stop. *la *cb | |||
| 05/14/2004 | 1700 | 1 | 02/13/2004 |
| While approaching an intersection, the vehicle suddenly accelerated. the consumers foot was on the brakes but the vehicle continued to accelerate. the consumer was able to maintain control of the vehicle and drove it to the dealer for inspection, however, the mechanic could not duplicate the problem. *ak *sc *jb | |||
| 03/09/2004 | 20 | 03/06/2004 | |
| I have a 2004 vw touareg that either fails to accelerate or is very erratic in accelerating from a stop. the dealer says it is a soft ware proplem but has no fix. this car is very dangerous to drive.*ak | |||
| 04/13/2004 | 10 | 08/15/2004 | |
| Vw tourage- several times when starting from a stop the engine loses power as the vehicle begins to accelerate. this has placed me in situation where on coming traffic narrowly stopped before colliding with me. i have had the vehicle in the shop and will be taking it again next monday;however, they have not found the problem. the dealer has suggested it has something to do with a safety devive that is some way connected to the braking system.*ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 11/01/2006 | 15000 | 4 | 01/03/2005 |
| Tl*- the contact stated that since she purchased the vehicle acceleration has been sluggish. the dealer stated that it was the nature of the beast, and there was nothing that they could do about it. the engine was not powerful enough to sustain the weight of the vehicle. the contact often took the vehicle for repairs. neither road nor weather conditions have been factors in the failure.*ak when accelerating from a dead stop, acceleration is slow but steady, when accelerating while moving between 40 mph acceleration is non-existent for approximately 3 seconds and then takes off fast. updated 03/30/07. *jb | |||
| 04/10/2004 | 400 | 20 | 04/06/2004 |
| I was turning left at a fairly busy intersection & had waited for 2 cars to go that were in front of me. when my turn came & a gap appeared in incoming traffic, i removed my left foot from the brake, depressed the accelerator with my right foot & turned. however, the car did not accelerate. it moved into the lane of oncoming traffic, but just idled & i could not get the car to move for 2 - 3 seconds. i pushed the throttle all the way to the floor with no effect. a serious accident did not occur only because the oncoming traffic slammed on their brakes in time. after what seemed like forever, the car began to move & i was able to get out of the way. the same thing has happened 19 times since & the car has been returned to the dealer 4 times to fix this problem. each time they 'could not duplicate' the problem. niether could i until 3 days ago when i was told by a vw rep that this behavior is designed in as a 'safety feature'. he said it occurs when a driver depresses the throttle slightly, then (using left foot) the brake slightly, then the throttle some more, then the car will not accelerate for 2-3 seconds. what that contributes to safety is beyond me. it's a serious defect that will cost someone their life & must be changed as soon as possible. | |||
| 06/01/2004 | 48041 | 3 | |
| Vehicle would jump forward when making turns, making it difficult to control vehicle. owner took vehicle to dealer for repair of the transfer case 3 times. the accelerator pedal would get stuck, which was not enabling the vehicle to accelerate and to change gears. also, windshield wipers would work intermittently, causing visibility problems on the road during inclement weather. in addition, the battery would drain and cause the vehicle not to turn on. manufacturer was contacted by owner numerous times.*ak | |||
| 05/16/2004 | 1500 | 3 | 01/31/2004 |
| The computer program controlling the accelerator applications to the engine is flawed. he existing program anticipates the drivers intentions in slowing to a stop in that it cannot accept a sudden request for acceleration from the driver before completing the previous action. this causes an excessive delay in applying throttle in an emergency situation and when it finally does, it could result in death in certain conditions. the computer should be programmed to accept an emergency command of this type under the conditions described above. this has also been reported as a past condition in audi automobiles that has been transferred into the taurag in 2004.*ak | |||
| 08/10/2003 | 1 | 07/26/2003 | |
| When accelerating from a very slow speed or a rolling stop, the car hesitates or stalls before accelerating, then lurches forward. this problem occurs randomly, but consistently. when driving up a hill to a stop, the vehicle regularly jumps forward at the last downshift in the stopping process. this is dangerous and threatens my safety, those around me in traffic, my passengers, and other potential drivers of my vehicle. i've been told by volkswagen of america & my dealer that this is the way this suv is designed to perform. the fact that the hesitations/stalls occur at random only furthers my point that this is clearly a defect and not just the way this model drives and you just have to get used to it as i was told by the service manager at martens vw.*ak | |||
| 01/01/2004 | 0 | 1 | 09/04/2003 |
| 2004 vw touareg v8. these vehicles exhibits frequent but inconsistent delay in throttle response. this issue arises most often in heavy traffic when the driver comes to a rolling stop. when shifting inputs from the brake to the throttle the vehicle will frequently exhibit a 1-2 second delay before there is any response from the engine. this has two dangerous consequences. first, the driver may increase the throttle pressure waiting for a response, then getting more then expected acceleration when the engine finally responds. second, the driver could be left sitting in an oncoming lane waiting for the engine to respond and take the vehicle safely across the intersection. i have reported this to two different vw dealers, one of which turned the complaint to vw. there has been no action taken, or further response from vw. *jb | |||