Volkswagen Touareg 2011

Model Touareg made in 2011 by Volkswagen got 16 consumer complains as well as 5 service bulletins. Consumer complaints with reference, among others things, to electrical system and fuel/propulsion system. Technical service bulletines regarding engine and engine cooling and equipment adaptive.

Model 2011

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING - ENGINE
TB-15-11-0412/22/201110043276Volkswagen: certain model year vehicles are experiencing engine not starting, making a rattling noise when engine has started, timing chain keeps slipping and exhaust light comes on. *pe03/08/2012
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL
V20120312/03/201210050079Volkswagen:evaporative (evap) emission system, diagnostic trouble code diagnosis. revised procedure developed to test evap system without fuel cap. *js01/24/2013
EQUIPMENT ADAPTIVE
SAC-20R907/01/201210045399Volkswagen: see document search button for customer letter. information packages will be provided regarding proper labels/stickers on vehicles for using diesel fuel only with tdi clean diesel engines. *pe09/06/2012
EQUIPMENT - OTHER - LABELS
SAC-20R907/01/201210045399Volkswagen: see document search button for customer letter. information packages will be provided regarding proper labels/stickers on vehicles for using diesel fuel only with tdi clean diesel engines. *pe09/06/2012
(PWS)
TB-15-12-0107/23/201210045560Volkswagen: all models experience the timing chain slipping, rattling noises of the engine after starting, and engine fails to start. 2008-13 all models. *pe09/10/2012

Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
07/08/2012210001
 Key came out of the car while running. could not get the key back into ignition and could not shut the car off. after talking to vw customer care, the only solutions provided were to let the car run until it runs out of fuel then we can tow it. please note this is a diesel and the tank was fuel (26 gallons) - this would require for the car to run for days...and no way to lock the doors. also, they suggested that if that was going to take too much time i could consider siffening the fuel - where am i suppose to store 26 gallons of diesel fuel. vw has replaced the ignition switch and i'm waiting on a solution if this happens again. needless to say i consider this a significant safety hazard. *tr
07/08/201221000
 Key came out of the car while running. could not get the key back into ignition and could not shut the car off. after talking to vw customer care, the only solutions provided were to let the car run until it runs out of fuel then we can tow it. please note this is a diesel and the tank was fuel (26 gallons) - this would require for the car to run for days...and no way to lock the doors. also, they suggested that if that was going to take too much time i could consider siffening the fuel - where am i suppose to store 26 gallons of diesel fuel. vw has replaced the ignition switch and i'm waiting on a solution if this happens again. needless to say i consider this a significant safety hazzard
FUEL/PROPULSION SYSTEM
12/25/201290001
 Glow plug warning light came on and vehicle lost throttle response -- did not stop running but felt like running on 1/2 cylinders. pulled off the highway at the next opportunity; vehicle died at the end of the off-ramp and could not be re-started. vehicle towed to nearest vw dealer, who says that the entire fuel system must be replaced from back to front. dealer claims that rear lift pump caused the incident but also says the hpfp (injector pump) failed. three weeks into the incident the vehicle is still being repaired. *tr
12/25/20129000
 Glow plug warning light came on and vehicle lost throttle response -- did not stop running but felt like running on 1/2 cylinders. pulled off the highway at the next opportunity; vehicle died at the end of the off-ramp and could not be re-started. vehicle towed to nearest vw dealer, who says that the entire fuel system must be replaced from back to front. dealer claims that rear lift pump caused the incident but also says the hpfp (injector pump) failed. three weeks into the incident the vehicle is still being repaired.
FUEL SYSTEM, DIESEL
12/25/201290001
 Glow plug warning light came on and vehicle lost throttle response -- did not stop running but felt like running on 1/2 cylinders. pulled off the highway at the next opportunity; vehicle died at the end of the off-ramp and could not be re-started. vehicle towed to nearest vw dealer, who says that the entire fuel system must be replaced from back to front. dealer claims that rear lift pump caused the incident but also says the hpfp (injector pump) failed. three weeks into the incident the vehicle is still being repaired. *tr
08/22/2012395001
 Wednesday 8/15 - following an approximately 50 mile early morning highway drive from home to a remote office location, the engine stalled while standing at a stop light. i immediately restarted and proceed a short distance through the light, wherein the engine failed again. attempts to restart were unsuccessful, with multiple engine lights, glow plug coil signals displayed. car towed to dealership for evaluation. following day, 8/16 advised that the 'algae' discovered in fuel - requiring drain of fuel tank, flush and cleaning of fuel system - estimated cost ~ $400. following day, 8/17 advised that drain, flush complete but that fuel return valve required replacement - estimated cost increased to ~$800. parts ordered, car to remain at dealership through weekend. tuesday 8/21 received call, advised that 'metal shavings in fuel system' required complete replacement of fuel system - approx. $10,000 repair. regional vw service rep. reviewed matter and assumed responsibility for repair. questioned sudden shift from algae to metal shavings contamination without material response. later that day received follow up call that parts required 'red tag' ordering, meaning parts had to come from germany. car to be laid up for additional 10 days (approx). 8/27 - asked for update and use of loaner car. parts still on order. dealership had not experienced non - gasoline generated fuel system contamination/failure - no reasoned explanation for failure. loaner car denied as car was beyond 36k warranty period, yet vw elected to assume responsibility for repair. web based research indicateswell documented and growing tdi fuel system failure problem. ## vin passed ## vw toureag tdi 2011 ## *tr
STEERING
06/01/201218000
 Tl-the contact owns a 2011 volkswagen touareg. the contact stated that while driving 65 mph the steering wheel began to shake violently. the vehicle was taken to the dealer several times for the failure who advised the contact that the tires and rotors needed to be replaced. the failure recurred. the manufacturer was made aware of the failure. the vin was not available. the failure mileage was 18,000 and the current mileage 20,500. pmb
06/01/201218000
 Tl-the contact owns a 2011 volkswagen touareg. the contact stated that while driving at 65mph the steering shake violently. the vehicle was taken to the dealer several times for the failure. the tires and rotors were replaced. the failure was not corrected. the steering continued to shake. the manufacturer was made aware of the failure. the vin information was not available. the failure mileage was 18,000 and the current mileage 20,500. li