Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 10/12/2011 | 125000 | 1 | |
| From around oct. of 2011 i have been experiencing trouble with my throttle body or as volvo calls it 'electronic throttle module'. these problems include but are not limited to, stalling at freeway speeds, rough starting/ not starting at all, reduced engine performance not allowing for safe speed to be maintained, costly repair work with no improvement, and bouts of self accelerating at stops with parking brake and foot brake engaged. i have research a volvo recall/ warranty extension for a defective throttle body, contacted volvo customer service only to get the run-around. various web forums encourage owner experiencing these problems to file complaint with nhtsa to help come to a resolution. *tr | |||
| 10/12/2011 | 125000 | ||
| From around oct. of 2011 i have been experiencing trouble with my throttle body or as volvo calls it 'electronic throttle module'. these problems include but are not limited to, stalling at freeway speeds, rough starting/ not starting atall, reduced engine preformance not allowing for safe speed to be maintained, costly repair work with no improvement, and bouts of self accelerating at stops with parking brake and foot brake engauged. i have research a volvo recall/ warranty extention for a defective throttle body, contacted volvo customer service only to get the run-around. various web forums encoarage owner experiencing tyese problems to file complaint with nhtsa to help come to a resolution | |||
| 07/09/2012 | 107000 | 1 | |
| I am a resident of texas. i just bought a 2002 volvo s60 about three months ago, and i've noticed a strong fuel smell in and around car. there is a leak in the fuel pump and when car is parked, fuel forms a puddle under car. it is extremely dangerous to drive a car in this condition, both for myself but also for the general public. i searched online about this issue and found the following recall information from the national highway traffic safety administration website: make: volvo model: s60 model year: 2002 manufacturer: volvo cars of n.a. llc. mfr's report date: dec 17, 2009 nhtsa campaign id number: 09v483000 nhtsa action number: pe09039 component: fuel system, gasoline:delivery:fuel pump recall states that as remedy for this issue: dealers will inspect the fuel pump installed in the vehicle, and if necessary replace the fuel pump with a part of a modified design. this service will be performed free of charge. the safety recall began on january 15, 2010. however, when i contacted roger beasley volvo of austin, tx, i was told i would have to pay for the repair to the tune of $720. *tr | |||
| 07/09/2012 | 107000 | ||
| I am a resident of texas. i just bought a 2002 volvo s60 about three months ago, and i've noticed a strong fuel smell in and around car. there is a leak in the fuel pump and when car is parked, fuel forms a puddle under car. it is extremely dangerous to drive a car in this condition, both for myself but also for the general public. i searched online about this issue and found the following recall information from the national highway traffic safety administration website: make: volvo model: s60 model year: 2002 manufacturer: volvo cars of n.a. llc. mfr's report date: dec 17, 2009 nhtsa campaign id number: 09v483000 nhtsa action number: pe09039 component: fuel system, gasoline:delivery:fuel pump recall states that as remedy for this issue: dealers will inspect the fuel pump installed in the vehicle, and if necessary replace the fuel pump with a part of a modified design. this service will be performed free of charge. the safety recall began on january 15, 2010. however, when i contacted roger beasley volvo of austin, tx, i was told i would have to pay for the repair to the tune of $720. | |||
| 08/08/2012 | 155000 | ||
| Tl* the contact owns a 2002 volvo s60. while the vehicle was parked, the contact smelled a strong odor of fuel inside and outside of the vehicle. there was no fuel seen leaking on the ground. the failure also occurred when the vehicle was in operation. the vehicle was taken to an authorized dealer. there was a recall associated with nhtsa campaign id number 07v152000 (fuel system, gasoline:delivery:fuel pump); however the contact's vin was ineligible fro repairs under the recall campaign. the vehicle had not been repaired. the manufacturer was notified of the defect and informed the owner that he was responsible for the repair expense. the approximate failure mileage was 155,000. | |||
| 08/08/2012 | 155000 | ||
| Tl-the contact owns a 2002 volvo s60. while the vehicle was parked, the contact smelled a strong odor of fuel inside and outside of the vehicle. there was no fuel seen leaking on the ground. the failure also occurred when the vehicle was in operation. the vehicle was taken to an authorized dealer. there was a recall associated with nhtsa campaign id number 07v152000 (fuel system, gasoline:delivery:fuel pump); however the contact's vin was ineligible fro repairs under the recall campaign. the vehicle had not been repaired. the manufacturer was notified of the defect and informed the owner that he was responsible for the repair expense. the approximate failure mileage was 155,000. kmj | |||
| 08/08/2012 | 155000 | ||
| Tl-the contact owns a 2002 volvo s60. while the vehicle was parked, the contact smelled a strong odor of fuel inside and outside of the vehicle. there was no fuel leaking onto the ground. the failure also occurred when the vehicle was in operation. the vehicle was taken to an authorized dealer. there was a recall associated with nhtsa campaign id number 07v152000 (fuel system, gasoline:delivery:fuel pump); however the vin was ineligible. the vehicle had not been repaired. the manufacturer was notified of the defect and informed the owner was responsible for the repair expense and could possibly in the future apply for the cash assistance program. the approximate failure mileage was 155,000. js | |||
| 08/27/2012 | 110000 | 1 | |
| Began to notice strong fuel smell inside and outside the vehicle. also noticed that starting the vehicle when engine is cold became more difficult. researched various forums and nhtsa and discovered that volvo has had 2 recalls for fuel pumps. my vehicle exhibited same symptoms as detailed in both nhtsa recalls. called volvo at 800-458-1552 as instructed in the nhtsa recall notice. informed the representative that vehicle exhibited the symptoms detailed in the recall notice. i was informed that my vehicle vin number was not part of recall. also contacted local volvo dealer regarding recall notice. dealer would diagnose problem - if part of the recall, they would replace. dealer called back, informed me that my vehicle was not part of recall. i cancelled appointment for diagnosis. another local repair shop specializing in european vehicles verified that fuel pump has cracks and is leaking fuel. a full recall to include all vin's should be issued. the fact that there have been two previous recalls for the same issue shows that there is a systemic flaw with this part. *tr | |||
| 08/27/2012 | 110000 | ||
| Began to notice strong fuel smell inside and outside the vehicle. also noticed that starting the vehicle when engine is cold became more difficult. researched various forums and nhtsa and discovered that volvo has had 2 recalls for fuel pumps. my vehicle exhibited same symptoms as detailed in both nhtsa recalls. called volvo at 800-458-1552 as instructed in the nhtsa recall notice. informed the representative that vehicle exhibited the symptoms detailed in the recall notice. i was informed that my vehcile vin number was not part of recall. also contacted local volvo dealer regarding recall notice. dealer would diagnose problem - if part of the recall, they would replace. dealer called back, informed me that my vehicle was not part of recall. i cancelled appointment for diagnosis. another local repair shop specializing in european vehicles verified that fuel pump has cracks and is leaking fuel. a full recall to include all vin's should be issued. the fact that there have been two previous recalls for the same issue shows that there is a systemic flaw with this part. | |||
| 08/17/2012 | 86635 | ||
| Tl* the contact owns a 2002 volvo s60. the contact was traveling 55 mph when the smell of fuel emitted inside of the vehicle. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileages were 86,635. | |||
| 08/17/2012 | 86635 | ||
| Tl- the contact owns a 2002 volvo s60. the contact was traveling 55 mph when the smell of fuel emitted inside of the vehicle. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileages were 86,635. kmj | |||
| 08/15/2012 | 1 | ||
| My volvo s60 is becoming difficult to start and is beginning to smell like gasoline. i've been researching online and the problem appears to be the fuel filter. there has been a recall in other states like arizona and florida but apparently volvo has not issued a recall for cars in california. it is an extremely dangerous situation to drive a car that is leaking fuel due to a manufactures defect regardless of what state you live in. i would like to request that the nhtsa instruct volvo to include all states in the recall of the defective fuel filter. please send me any information regarding this request. thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/17/2012 | 86635 | ||
| Tl- the contact owns a 2002 volvo s60. the contact was traveling 55 mph when the smell of fuel emitted inside of the vehicle. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileages were 86,635. rds | |||
| 08/15/2012 | 1 | ||
| My volvo s60 is becoming difficult to start and is beginning to smell like gasoline. i've been researching online and the problem appears to be the fuel filter. there has been a recall in other states like arizona and florida but apparently volvo has not issued a recall for cars in california. it is an extremely dangerous situation to drive a car that is leaking fuel due to a manufactures defect regardless of what state you live in. i would like to request that the nhtsa instruct volvo to include all states in the recall of the defective fuel filter. please send me any information regarding this request. thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/15/2012 | |||
| My volvo s60 is becoming difficult to start and is beginning to smell like gasoline. i've been researching online and the problem appears to be the fuel filter. there has been a recall in other states like arizona and florida but apparently volvo has not issued a recall for cars in california. it is an extremely dangerous situation to drive a car that is leaking fuel due to a manufactures defect regardless of what state you live in. i would like to request that the nhtsa instruct volvo to include all states in the recall of the defective fuel filter. please send me any information regarding this request. thank you for your time. sincerely, john bain. | |||
| 06/28/2010 | 135000 | 1 | |
| I've had my car all of 4 months and i started to notice when it got really hot outside (summer) and when i went to start my car it would stall as if it was having a hard time starting up. long story short i take it in to the dealer, they run a diagnostics test an tell me there is a crack in my fuel pump. i currently live in pennsylvania which is not one of the states listed for the fuel pump recall. i highly believe my car had a defective fuel pump because in the spring time, when it wasn't so hot my car was running fine. the volvo dealer ship charged me $98.11/hr to run a diagnostics test which came to $102.83. then on top of that they charged me $795 + tax for the parts and labor to replace my fuel pump after finding there was a crack in it. everyone keeps telling me that my fuel pump is not on the recall but it has the same exact symptoms as all other volvo cars that are listed on the recall. i'm trying to research how i could find out how these people know if my fuel pump was recalled or not. i have twin 2 year old girls that i had in my car all a while it was having this unknown issue. this is not safe at all and could of caused us harm. luckily my father is car smart and informed me what the possible issue could be. *tr | |||
| 06/28/2010 | 135000 | ||
| I've had my car all of 4 months and i started to notice when it got really hot outside (summer) and when i went to start my car it would stall as if it was having a hard time starting up. long story short i take it in to the dealer, they run a diagnostics test an tell me there is a crack in my fuel pump. i currently live in pennsylvania which is not one of the states listed for the fuel pump recall. i highly believe my car had a defective fuel pump because in the spring time, when it wasn't so hot my car was running fine. the volvo dealer ship charged me $98.11/hr to run a diagnostics test which came to $102.83. then on top of that they charged me $795 + tax for the parts and labor to replace my fuel pump after finding there was a crack in it. everyone keeps telling me that my feul pump is not on the recall but it has the same exact symptoms as all other volvo cars that are listed on the recall. i'm trying to research how i could find out how these people know if my fuel pump was recalled or not. i have twin 2 year old girls that i had in my car all a while it was having this unknown issue. this is not safe at all and could of caused us harm. luckily my father is car smart and informed me what the possible issue could be. | |||
| 07/10/2012 | 138600 | 2 | |
| Gas is leaking from the top of the fuel tank on the passenger side. strong fuel odor inside the car. car is hard to start. ## vin passed ## volvos60 2002 ## *tr | |||