Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS - HIGH/LOW BEAM DIMMER SWITCH | |||||
| RTJ-19254 | 07/06/2009 | 10027285 | Volvo: headlamp low beam connector replacement. a new method of repair for halogen type low-beam headlamps has been developed to address complaints for vehicles. updated 3/27/09. *pe updated 12/23/09. | 01/12/2009 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 07/02/2012 | 111440 | ||
| Front lights go off got a ticket for that reason and only thru that ticket did i know that the lights go off it happens once in a while and when so i have to go to side of the road and turn car off and turn on again, wont happen for a period and then surprise it happens again.we bought the car used and we dont know if there is any recalls it might not have been taken care of. | |||
| 12/27/2012 | 144010 | 1 | |
| Last night my 2004 volvo xc90 left me on the side of the road interstate 88 near rock falls, il weather 7:00 pm 28 | |||
| 10/13/2012 | 88013 | 1 | |
| While driving between 65 and 70 miles on a major interstate my 2004 volvo xc 90 has a severe thump in the front end, which is then followed by a very brief (split second) internal (meaning all dashboard lights, hi-fi, dome lights, radio air condition, oil gage, fuel gage clock ) power failure. while trying to push the gas the car would not accelerate. at first i hit something on the highway. a minute or two later the thump was harder and the lights internally completely went out, hazard lights could not be turned on, blinkers could not be switched on, hi-fi went out, the door locks would not work, the windshield wipers would not cut on or the electric windows. i pulled over immediately and turned the car off, waited 10 minutes and restarted it. there were 3 messages on the dash, the yellow exclamation point dashboard icon/alert lit up, a service message flashed referring to the anti-lock brake failure, the srs needed to be checked, and check engine. the next day i took it to a volvo dealership, they couldn't diagnose the problem. they assured me that the car was ok to drive. four days later the problem starts again. so after doing a little research i find out that this is a common occurrence on the volvo xc 90 and there was an investigation on this same issue in november 2010 in which volvo is fully aware of and acknowledges a problem affecting some subject vehicles involving water seepage into the plenum box area in the engine compartment. when this occurs water may enter into the interior passenger compartment and track along the wiring harness for the central electronic module, the device that controls many of the vehicles electrical functions including wiper operation, lighting, and transmission operation. if the water reaches the central electronic module connector electrical faults may result. this is a $1200.00 repair which volvo should pay. *tr | |||
| 10/13/2012 | 88013 | ||
| While driving between 65 and 70 miles on a major interstate my 2004 volvo xc 90 has a severe thump in the front end, which is then followed by a very brief (split second) internal (meaning all dashboard lights, hi-fi, dome lights, radio air condition, oil gage, fuel gage clock ) power failure. while trying to push the gas the car would not accelerate. at first i hit something on the highway. a minute or two later the thump was harder and the lights internally completely went out, hazard lights could not be turned on, blinkers could not be switched on, hi-fi went out, the door locks would not work, the windshield wipers would not cut on or the electric windows. i pulled over immediately and turned the car off, waited 10 minutes and restarted it. there were 3 messages on the dash, the yellow exclamation point dashboard icon/alert lit up, a service message flashed referring to the anti-lock brake failure, the srs needed to be checked, and check engine. the next day i took it to a volvo dealership, they couldn't diagnose the problem. they assured me that the car was ok to drive. four days later the problem starts again. so after doing a little research i find out that this is a common occurrence on the volvo xc 90 and there was an investigation on this same issue in november 2010 in which volvo is fully aware of and acknowledges a problem affecting some subject vehicles involving water seepage into the plenum box area in the engine compartment. when this occurs water may enter into the interior passenger compartment and track along the wiring harness for the central electronic module, the device that controls many of the vehicles electrical functions including wiper operation, lighting, and transmission operation. if the water reaches the central electronic module connector electrical faults may result. this is a $1200.00 repair which volvo should pay. | |||
| 07/30/2012 | 120000 | ||
| Tl* the contact owns a 2004 volvo xc90. the contact stated that while driving approximately 65 mph at night, the headlights were activated and suddenly failed to illuminate. in addition, the low beam warning indicator illuminated on the instrument panel. the contact activated the fog lights in order to continue driving. the vehicle had not been diagnosed. the manufacturer was not notified of the failure. the approximate failure mileage was 120,000. | |||
| 07/30/2012 | 120000 | ||
| Tl-the contact owns a 2004 volvo xc90. the contact stated that while driving approximately 65 mph at night, the headlights were activated and suddenly failed to illuminate. in addition, the low beam warning indicator illuminated on the instrument panel. the contact activated the fog lights in order to continue driving. the vehicle had not been diagnosed. the manufacturer was not notified of the failure. the approximate failure mileage was 120,000. sm. | |||
| 07/30/2012 | 120000 | ||
| Tl-the contact owns a 2004 volvo xc90. while driving approximately 65 mph at night, the headlights were activated and suddenly failed to illuminate. in addition, the low beam warning indicator illuminated on the instrument panel. the contact activated the fog lights in order to continue driving. the vehicle had not been diagnosed. the manufacturer was not notified of the problem. the approximate failure mileage was 120,000. js | |||
| 06/23/2011 | 57675 | ||
| Headlights go on and off, don't work consistently. sometimes both work, sometimes 1 works, sometimes neither work. dealer wanted me to replace bulbs but at almost 200.00 per bulb i think the problem is somewhere else since the bulbs do work sometimes. | |||
| 05/26/2011 | 123000 | ||
| Was driving at highway speed when all electrical systems shut down. dash panel indicated brake failure, stop carefully. no lights, turn signals, speedometer, tachometer, airbags, hazard lights, pwr windows, pwr brakes, radio - no power to anything. clear, dry weather conditions. this had been happening for short cycles for approx. 2 months. windshield wipers would turn on for one cycle and all power would shut down to dash, radio, lights etc. but would last for only a second or two. this might happen 2-3 times on approx. 20 mile drive home on highway. this only happens at highway speed. but the incident on thursday 05.26.11 no power lasted for 10 miles until i got the vehicle home. had the car sit for an hour and then started again and the dash indicated srs system failure but all power was restored to car. | |||
| 05/01/2011 | 110000 | ||
| Engine warning light alerted a bulb failure. replacement of the headlamp cartridge did not fix the problem. since the incident happened, i noticed several other xc90 suv's with same daylight lamp out on the driver side. | |||
| 03/02/2011 | 189990 | ||
| I was driving, and just as it started to get dark, i noticed that my lights did not seem to be working. i stopped at a parking lot to check, and the lights were in fact not working. if i had not been close to home, it would have been a perilous drive home; and, if it happened half an hour later, i would have been on a busy highway with no lights. | |||
| 03/03/2011 | 103000 | ||
| This has to do with faulty headlight system on this car. i have had repeated failures of the low beam on both sides. the connector that the headlight plugs into overheats to the point where the plastic connector melts and no longer works. to fix it requires that a new connector be purchased and spliced in to replace defective part. it appears that the wire gauge is too low thus creating both a fire hazard as well as a safety hazard from having head lamps fail. i have spoken to both my local dealership and volvo corporate about this problem and they both say that there is no recall thus there is nothing they can do to help fix it at their cost. of course, they are more than happy to have me pay them a ridiculous price to repair it for me. they seems to care not that this is a safety issue. from research i have done, it appears that this is and has been a known issue for volvo and yet they do nothing about it. the service person i spoke to today at the nally volvo dealership in atlanta, ga admitted to me that they have all sorts of issues with headlights so this was not a surprise to him at all...but said they would not be able to do anything to help fix it. i would like to see nhtsa place serious pressure on volvo to issue a recall to fix this serious safety hazard. | |||
| 08/27/2010 | 68000 | ||
| There is a low beam faillure intermittently on the driver's side regardless of whether i'm using the daytime running lights or teh bi-xenon headlights. the bulb has been replaced, fuses checked, wiring connections checked and the failure continues. the only incident this has caused has been a warning from a police officer about getting it repaired. i have taken it back to the dealership twice and they indicate that everything is running fine, however the bulb failure typically happens after the car has warmed up and has been driven for a while. | |||
| 09/03/2010 | 94000 | ||
| Main headlight system failure due to electrical system defect. in 2006 both vehicle head lights stopped working. on 07/03/06 main beam fuse replaced by dealer to correct problem. in 2010 right-side headlight stopped working. customer replaced bulb per dash warning light but did not correct problem. customer inspection of bulb contacts and bulb holder showed evidence of high heat due to melting of metal and plastic. on 07/16/10 volvo dealer replaced headlight ballast, control module, contact unit and bulb. right headlight problem corrected at cost of $435.09 - ballast & control module; $108.90 - contact unit; and $162.00 - bulb, plus labor. current problem is left-side headlight not working and appears to be a repeat of previous right-side problem. | |||
| 08/30/2010 | 99900 | ||
| 2004 volvo xc90 headlight failure. headlights failed monday, august 30th in the evening. i have yet to take it to the volvo dealership, but searched online and noticed that this is a concern for other owners and the nhsta. | |||
| 09/04/2008 | 60000 | 1 | |
| While driving my 2004 volvo xc-90 at night i experienced a momentary loss of control, followed by the headlights pausing and then going from high beams to low. the instrument cluster lost some of it's displays and the door locks became inoperative. the data display warned me of an urgent srs failure. i was at low speed a block from home so i crept home and the next day sent the car to triad volvo by roll-back wrecker. problem was failure of central electronic module. i called volvo corporate and they seemed disinterested. *tr | |||
| 06/30/2006 | 9750 | 4 | 05/28/2004 |
| Unsafe front suspension repaired 4 times by volvo involving district factory technical supervisor and technicians on 3 of four occasions and the vehicle still has serious safety and handling concerns - no one in the family will drive the car. it has also had serious performance related safety issues regarding vehicle electronics virtually shutting the vehicle down in the middle of an interstate. anti skid problems on multiple occasions. drivers seat belt anchor was improperly attached and would not have held in an accident. the steering wheel came dangerously loose while driving and the dealership stated that it had never been properly affixed. (i have owned 300 cars in my life and never has a steering wheel come loose)! tires were abnormally badly and quickly due to significant suspension problems and were not warranty by the manufacture.. electrical problems caused several fuses to blow in the dark effectively turning all rear marker and tail lights off. it was necessary to drive with the hazard lights on to avoid being hit by another driver. *tr | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 02/18/2008 | 1 | 04/01/2006 | |
| The plastic headlight lenses of my 2004 volvo xc90 have become cloudy and appear to prematurely aging. this is a safety issue and both the dealer -- don beyer volvo in falls church, va -- and volvo refuse to acknowledge the problem or repair it under the vehicle's warranty. others have experienced this problem as well: http://www.volvo-forums.com/t4575-xc-90-headlight-lens-crazing.htm and http://www.volvoforums.com/m_62330/tm.htm the dealership is calling it wind damage, which makes no sense. the vehicle has not been driven in extreme weather and is almost exclusively driven in the metropolitan dc area. even if it is wind damage, then the component is defective as it is unable to withstand the moderate winds of the mid-atlantic region. *tr | |||
| 10/11/2007 | 1 | 12/24/2006 | |
| We purchased our xc90 2005 from gengras volvo in meriden, ct on dec 24, 2006. it is now oct 11, 2007. since we've had the car we've put around 8,000 miles on it. it is not our primary vehicle and sits parked in our garage most of the time. on 10/10/07, upon leaving work and getting into my suv i saw a rather large puddle of water on the floor of the driver?s side of my xc90. the car obviously had been parked outside and it was raining that day. since we were bringing the car into stamford volvo on 10/11/07 to replace the front headlights - the seal on both headlight were cracked and needed to be replaced (these parts were under warranty and i figured it was best to do that), i also requested stamford ct volvo to look at the water problem as well. on 10/11/07, stamford ct volvo informed me and my husband that the sunroof drains were clogged and have been for sometime. we were led to believe that the problem was in fact a pre-existing condition. in fact he elaborated to say that this is a common problem on this car. it is probably the reason why the car has always had a musty odor to it. in fact, we noticed this odor at time of purchase from gengras volvo in meriden, ct and the sales man (matthew martin at gengras volvo in meriden, ct) had also noticed the odor as well and at our request was going to looking into it more. on 10/11/07, i called paul smith the general manager and supposed owner of gengras volvo in meriden, ct to notify him of the drain problem and damage to the interior and to let him know that this probably should have been dealt with at the time of purchase since it is a common problem with this car and there was an musty odor his salesman had acknowledged. he immediately said it was my fault that the drain was clogged and he was absolutely not going to pay the $150.00 to unclog the drain and the $800.00 to repair my interior damage. *tr | |||