Consumer Complaints


Fail datemilesoccurencesPurchase date
FUEL SYSTEM, GASOLINE
08/15/201141000
 This is a follow up complaint for the same issue. see complaints #10396064 filed 15 april 2011 and #10410158 filed 30 june 2011. since these two complaints i have had the bike back to the dealer twice and had more things checked.and still the motorcycle continues to die randomly. today, august 15 2011 i took my granddaughter for a ride to breakfast and a little sightseeing locally and 3 times it died on us when coming to stops at traffic lights or stop signs. now when i'm by myself i can deal with the problem but when i've got my granddaughter with me were talking a whole new safety concern which is totally unacceptable. since august 2 2011 my bike has died 12 times in five days of riding. i don't know how much more detail i can give than what i've detailed in the previous two complaints. as i've also stated in my previous complaints, i've been tracking fellow riders with th this same problem and am now up to 59 riders of the same motorcycle that are having this same problem. initially the problem seemed to be confined to the 2006 model years but i've got models through 2009 with the 2007 models increasing in numbers reported to me. i hope someone doesn't have to get rear ended and die before this gets rectified.
06/17/20116200
 Motorcycle intermittently stalls or will not start.
05/30/201138000
 This is a follow up complaint with nhtsa. to reiterate that complaint see complaint id: 10396064 since filing that complaint i have had the bike back to the dealer for more adjustments and checking which at first seem to work but within a few days the problem returns. i just returned from a 6700 mile trip across the country and my bike had been running well with no stalling since the last adjustment a couple weeks earlier. four days into the trip i was down in louisiana when it died several times over a few hours time. one of the ways to seemingly stop the bike from quitting like it does is to disconnect the clutch lever safety interlock switch. this switch keeps the bike from being started when the bike is in gear but will allow it to start if the clutch lever is pulled in. when the switch is disconnected you must make sure the bike is in neutral to start it but it has kept the bike from dying when coming to a stop....until i was on my trip. after disconnecting the switch as i and others have been doing for the last couple years the bike died for the first time just as if it was still connected. when your sitting at an intersection or at a freeway off ramp waiting for a light to change and the bike dies like it does you must shut the bike off completely and then turn the key back on and let the bike go through it's startup diagnostics which take about a minute or longer. other cars coming off freeways don't know your dead on the road and a few of us have come close to being run over. i've personally had two close encounters with one squealing tires right up to within 5 feet of me when this has happened. yamaha has denied there is a problem even after numerous calls by many fellow owners of this model bike including myself. i'm still trying to work with yamaha but the nhtsa needs to apply some pressure to them to do some type of investigation into the cause of this problem and stop denying it doesn't exist before a rider ends up seriously injured or killed.
04/09/201121220
 My 2006 yamaha stratoliner xv1900 stalls when i pull the clutch coming to a stop. this has been happening since i first got my bike. it happens regardless of whether or not the bike is hot or cold. i called yamaha to complain as it stalled while coming to a stop and causing an extremely unsafe situation for me and my passenger. i was told that they were not aware of a problem, yet when i took the bike to the dealer, there was a tech bulletin describing the problem and speculating on possible resolutions. many other owners have complained of this issue. many speculate that it is a defective clutch switch and the method by which the clutch switch interacts with the ecu.
FUEL SYSTEM, OTHER
01/25/200750
 I have a 2006 yamaha star stratoliner that stalls whenever i engage the clutch and downshift when approaching a stop creating a hazard at a busy intersection. incident as been 2007 to present
04/15/201110
 I have a 2006 yamaha roadliner xv1900 on which the engine will die completely when coming to a stop frequently after pulling in the clutch. this has been happening since i first bought the bike back in november of 2006. in fact it happened the first day i drove it home but i thought i was out of gas and after filling up it did not occur for some time after. as the miles rolled up this problem would occur randomly when coming to a stop such as exiting a freeway or pulling up to a stoplight. one day i was actually able to replicate the action over and over again over the course of my days ride. i belong to an online community of fellow star motorcycle owners of specifically the yamaha stratoliner, roadliner and raider models. the bikes use identical components and we have noted that there are a significant number of us who have experienced this exact same problem. in the course of our discussions about it we have noted the following: #1 - it always happens when coming to a stop whether down shifting or not. #2 - if the clutch safety interlock switch is removed from the system the problem no longer occurs. this was discovered by myself and a couple other fellows whose switches had failed and were no longer functioning properly. with a failed switch the bike will no longer start unless it is neutral and the kickstand is raised. since the switch controls the electronic control module this means that there is some kind of issue with the mapping that yamaha uses to control their engines probably for control of emissions. when this happens many of us have been stuck at intersections or other locations with traffic coming behind us desperately trying to restart our bikes without getting killed doing so. this problem has been reported to many dealers and with many calls to yamaha customer service. we have all gotten the same response. there is nothing wrong with the bike or the switch needs cleaned or replaced. well my switch was just replaced and it's doing it again.