Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - IGNITION - SWITCH | ||||||||||||||||
| 00V317000 | VOLKSWAGEN OF AMERICA,INC | from 10/01/1995 to 08/31/1997 | V (Vehicle) | 27900 | 07/06/2001 | ODI | VOLKSWAGEN OF AMERICA, INC | 10/11/2000 | 10/24/2000 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. the plastic ignition switch housing can fracture at the return spring anchor point. fracture of the housing could cause the return spring force to be insufficient for returning the ignition key to the running position after starting the engine. | |||||||||||||||
| Consequence Summary | This condition causes electrical accessories such as windshield wipers and headlights to become inoperative. | |||||||||||||||
| Corrective Summary | Dealers will replace the ignition switch. | |||||||||||||||
| Notes | Owner notification began july 6, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact audi at 1-800-822-2834. also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| 06V403000 | VOLKSWAGEN OF AMERICA, INC | from 10/01/1995 to 08/31/1997 | V (Vehicle) | 28594 | 11/27/2006 | MFR | VOLKSWAGEN OF AMERICA, INC | 10/23/2006 | 10/23/2006 | |||||||
| Defect Summary | On certain passenger vehicles, as a result of a problem in the production process of the ignition switch, the anchor point of the spring may crack. this could potentially cause the return spring force to be insufficient for returning the ignition key to the running position after starting the engine. | |||||||||||||||
| Consequence Summary | This condition causes electrical accessories such as windshield wipers and headlights to become inoperative increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will install a new ignition switch with an optimized anchor point free of charge. the recall began on november 27, 2006. owners may contact audi at 1-800-822-2834. note: this recall supersedes the remedy program under a previous recall (please see 00v317). | |||||||||||||||
| Notes | Audi recall no. js.customers may also contact the national highway traffic safety administration?s vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 0401 | 06/11/2004 | 10008077 | Throttle valve control module - j338-, will not adapt. *mj | 07/21/2004 | |
| 11 | 10/01/1999 | 621502 | This technical repair manual contains the electrical wiring diagrams, troubleshooting and complent locations. *tt | 09/25/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | ||||||
| PE00016 | VOLKSWAGEN OF AMERICA, INC | 04/04/2000 | 08/11/2000 | DEGRADED BRAKING WET WEATHER CONDITION | ||
| Alleged that reduced braking capability and/or delay in brake acrivation when the brakes are wet. | ||||||
| RQ00009 | VOLKSWAGEN OF AMERICA, INC | 03/21/2000 | 11/30/2000 | IGNITION SWITCH | 96V017000 | |
| On january 22, 1996 volkswagen of america, inc. (vwoa) filed a defect information report to replace the ignition switch of certain 1994 through 1996 model yearvehicles.the recall involved 24,000 audi 90, 100, a6, s4, and cabriolet model vehicles manufactured from january 1994 through december 1995.the ignition switches in some of these vehicles may have been improperly manufactured which could result in electrical accessories malfunctioning when the engine was started.to remedy this defect, audi replaced the ignition switches of the affected vehicles.(nhtsa recall 96-017, audi recall code kb)odi has received 3 consumer complaints from owners of 1996 and 1997 vehicles reporting malfunctioning electronic accessories as a result of an allegedly defective ignition switch.all of these vehicles are outside of the recall population.the purpose of the rq is to investigate the nature of the problem and the scope of the recall. | ||||||
| RQ00009 | VOLKSWAGEN OF AMERICA, INC | 03/21/2000 | 11/30/2000 | IGNITION SWITCH | 00V317000 | |
| On january 22, 1996 volkswagen of america, inc. (vwoa) filed a defect information report to replace the ignition switch of certain 1994 through 1996 model yearvehicles.the recall involved 24,000 audi 90, 100, a6, s4, and cabriolet model vehicles manufactured from january 1994 through december 1995.the ignition switches in some of these vehicles may have been improperly manufactured which could result in electrical accessories malfunctioning when the engine was started.to remedy this defect, audi replaced the ignition switches of the affected vehicles.(nhtsa recall 96-017, audi recall code kb)odi has received 3 consumer complaints from owners of 1996 and 1997 vehicles reporting malfunctioning electronic accessories as a result of an allegedly defective ignition switch.all of these vehicles are outside of the recall population.the purpose of the rq is to investigate the nature of the problem and the scope of the recall. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 06/14/2008 | 92457 | 1 | |
| I received safety recall js for the audi a4 ignition switch in november 2006 and complied with the instructions by bringing the car to the dealer for a replacement switch in january 2007. the dealer did not do the repair because they said my car already had the correct switch. in june 2008, this ignition switch malfunctioned in the exact manner described in the recall. when i started the engine, i heard a crack in the ignition switch and then the electrical components, including dashboard lights, horn, turn signal, windshield wipers, and air conditioning, immediately became inoperative. when i turned off the engine, the key would not return to the off position and had to be pulled out by force and subsequently forced back in to put the car in neutral for the tow truck. i contacted both the dealer and audi customer relations about the problem, but since the recall had been closed by this time, no one was willing to consider the possibility that the repair had not been done properly or that the ignition switch in my car, which they had previously claimed was the correct one, was just as defective as the recalled switch. i brought the car to an independent repair shop and had the switch replaced at my own expense. i asked for reimbursement from audi, but they refused. *tr | |||
| 06/28/2005 | 136000 | 2 | 05/25/2002 |
| My audi a-4 was parked all day, all of a sudden the car caught on fire only in the dash. i have reported this to audi they refuse to give me a report after looking at the car. they also said they could not tell if it was tampered with. the fire dept that put out the fire, said it was an electrical fire. this car is stock, i have had to replace the ignition switch and module. this car has had recalls and may complaints. this could caused injury and death if my child and i were in the car. i feel as if i am being blown off, i have called and spoke to many people and there is no straight answer. now my car is sitting at scottadale paint and auto body where i was instructed to leave it by audi. i have called there today to check on my car and no one can find it. i have also been sending e-mail and so on. *jb | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 1 | |||
| The vehicles battery exploded without warning. nlm | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 08/05/2005 | 1 | 07/07/1996 | |
| I complied with audi safety recall js for my 1997 audi a-4q when notified by audi to do so by a recall notice. the part that was supplied by audi(an ignition switch) for the recall subsequently failed in the same manner and with the same effects as those that led to the recall. i replaced the malfunctioning switch at my expense and sought a refund for my out of pocket expenses from audi customer service, they refused my request and said they had satisfied their obligation to me by removing my ignition switch (that was working fine) and replacing it with a malfunctioning switch as part of audi safety recall js. *nm | |||
| 09/27/2004 | 82000 | 1 | 04/20/2003 |
| Upon starting the car, it made a noise as though the key was still in starting position. the car drove okay, but the wipers, headlights, digital odometer, everything electric would not work. i went to work, planning to bring the car to the dealer later that day. when i returned to my car at lunch time, the key would not even go into the ignition. after calling aaa, and having 3 different tow trucks, no one was able to tow the car bause it has all wheel drive and i could not get the car on to put it in nuetral. i then called every locksmith in the phonebook until one finally stopped by. he was able to lubricate the key and get it in the ignition. upon doing so he told me that the housing was probably fracture and out of place. i drove it straight to the dealer, where i was not informed of the ignition recall, and charged $542 to replace the electrical switch and housing of the ignition. i later discovered on my own that it was a recall on my car. i contacted the dealer who told me to contact audi headquarters. i spoke to two different representative who were both very rude. i then sent audi a copy of my bill and requested that they reimburse my costs for the defected parts. they refused to reimburse me. i have contacted the massachusetts general dept of consumer affairs. they informed me that by law, audi should reimburse me and if not that i should pursue legal action. i have re-sent my bill to audi, and if within 30 days, i have not been reimbursed, they will be seeing me in court. *ak | |||
| 1 | |||
| Consumer called complaining about having ignition switch problems. there was a recall on 2000, which he had it done .a few months later it burned the starter twice. manufacturee was contacted, and stated that manufacturer was not responsible for it.*ak | |||
| 06/01/2002 | 40000 | 2 | 09/13/1997 |
| Both the cruise control and the headlight washer vaccum pumps shorted out at the same time after 40000 miles. nothing was done by the owners other then normal driving the might be associated with the number of ingintion switches problems noted on audi 4's.*ak | |||
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 2 | 01/01/1997 | ||
| Intermittent problem with engine computer kept it from accelerating. it would suddenly only idle out from a stop. if you were to pull into traffic you could not accelerate and would be hit or cause someone else to swerve to avoid you. it took the dealer 7 months to find the problem and replace the ecu. it became obvious after replacement that it had been bad since day one and gradually got worse since all acceleration hesitation went away. this unit quickly failed and had to be replaced also. | |||
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||
| 01/13/2004 | 67487 | ||
| Tl*the contact owns a 1997 audi a4. in january of 2004, the contact was informed of a recall on his vehicle regarding the ignition switch. the dealer performed the recall repair for free; however, the ignition switch failed in 2007. the dealer conducted a visual inspection. a technician stated that because the replacement had been done in 2004, a new ignition switch would not be necessary. on june 9, 2008, the ignition switched failed again. when the failure occurred, the contact was unable to turn off the vehicle. as a result, the battery drained. he took the vehicle to the dealer again and they stated once more that because the vehicle was previously repaired under recall, they were not responsible. the vehicle was repaired at the owner's expense. the recall number was unknown. the failure mileage was 67,487 and current mileage was 141,500. | |||
| 08/02/2007 | 165522 | 2 | 10/10/2002 |
| Tl*the contact owns a 1997 audi a4. the vehicle was repaired for nhtsa recall number 06v403000 (ignition switch). when the contact went to retrieve the vehicle from the dealer, it failed to start. the dealer stated that they could only release the keys and vehicle to a tow service. the invoice stated that the repairs were made. the contact stated that this is the only audi dealer in his area. the manufacturer stated that they are unable to provide any assistance. the current and failure mileages were 165,522. the consumer stated to the audi back to fix and the vin should show car could drive normally to dealership. the consumer stated dealership sabotaged car and drafted false documents. updated 08/24/07 *tr | |||
| 11/11/2006 | 100000 | 1 | 06/01/2003 |
| Tl*the contact owns a 1997 audi a4. when turning the key to the right to start the vehicle, the key remains in the start position instead of turning back. the manufacturer stated that his vin was not included in nhtsa recall # 06v403000 (electrical system:ignition:switch). the current mileage is 111,000 and failure mileage was 100,000. | |||
| 03/12/2007 | 151903 | 1 | |
| Audi safety recall js - ignition switch repaired customer wants to be reimbursed for repairs made from an outside dealer**nar**cc 06/06/07 add to letter send from office of att general**cc the consumer was denied reimbursement because the repair was not made at an authorized dealership and because the consumer waited several months to execute the repair. *jb *tr | |||
| 12/05/2006 | 118000 | 1 | 02/24/1997 |
| Dt*: the contact stated the windshield wipers intermittently failed to operate. there was a nhtsa recall, #00v317000 on the vehicle regarding the ignition switch. the contact expressed the windshield wiper failure was related to the recall. however, the dealer determined the failure of the windshield wiper motor was not included in the recall. | |||
| 10/01/2006 | 119000 | 1 | 05/01/2006 |
| Dt*: the contact stated while attempting to turn on the ignition, the key turned forward but would not spring back into place. the ignition housing return spring anchor point fractured causing the return spring forces to be faulty for returning the ignition key to the proper position after starting the vehicle. the service dealer was notified who determined that the original parts were replaced under recall campaign id#00v317000. the contact insisted that even though the original parts were replaced, the replaced parts may have been faulty. the service dealer refused to remedy the problem under the recall. the manufacturer was notified, and determined that it was not an open campaign.*ak | |||
| 01/01/1901 | 1 | ||
| 1997 audi a4 ignition switch replaced twice. once regarding a recall notice. second time switch failed the same as in the recall notice. *kb *nm | |||
| 02/22/2006 | 180000 | 1 | 06/04/2005 |
| Dt*: the contact stated while turning the key to the start position with the engine running, the key will not back into the on position and as a result, the starter grinded. the key must be manually moved back to the start position. there is a nhtsa recall # 00v317000, concerning the ignition switch. the vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the vin. the vehicle has not been inspected by the dealer. the manufacturer has been alerted. updated 03/20/06. *jb | |||
| 07/15/2004 | 88000 | 1 | 03/15/1998 |
| (1)i received a recall notice (le recall) from audi of america on the ignition switch on my 1997 a4 sedan. the recall work was performed on 1/29/03. at that point in time the original ignition switch had been performing correctly for 59 months but i had it replaced because of audi's recommendation; not because it had a malfunction. (2)in july of 2004 the replacement ignition switch failed after approximately 18 months of service. the failure occurred while i was visiting st. augustine, florida. i noticed that the a/c was not blowing cold air. as i was driving back in to the town of st. augustine i heard what sounded like something dragging under the car. i pulled into a parking lot and then found the car would not re-start. i had the car towed to the nearest audi dealer in jacksonville, florida and then rented a car to get back home to tampa, florida. the bill from the jacksonville dealership was $1758 to replace the ignition switch and the starter motor. i also incurred a $150 towing fee and approx $70 rental car fee. (3)after the repairs i contacted audi of america but they said they only warranty replaced parts for 12 months. since this switch lasted 18 months it was my responsibility to pay for the repairs. i contend that audi of america did not correct the defect, in fact, they made it considerably worse. vin of 1997 a4 is wauea88d2va096589 (4) please note: i am also the owner of a 1996 a4 sedan. i will open another incident report for that automobile. *jb | |||
| 09/08/2005 | 97922 | 1 | 10/12/2003 |
| I have a 1997 audi a4 q that has a common defect with the ignition switch. this is a very well known problem with these cars and because of the defect there has been a recall already done for this car (nhtsa campaign id number 00v317000) as of oct 06,2000. i called the a local dealer and the manufacturer and gave them my vin # and they claim my car was not part of the recall. however, i went to the nhtsa website and looked at the make, model and year of my car and it does show that the year of my car was included. in fact, i was even able to print off several documents referring to the recall and it does show that my vin is actually included (vin ranges wau---8d-va000181 to wau---8d-va294397). quoting the recall letter; the plastic ignition switch housing can fracture at the return spring anchor point. fracture of the housing could cause the return spring force to be insufficient for returning the ignition key to the running position after starting the engine. this is exactly what has happened to my car () making it unsafe to operate. *jb | |||
| 08/13/2005 | 165000 | 1 | 06/30/2003 |
| The failure i am having is with my ignition switch. when turning on the car, the ignition key does not return to the proper position after the engine has been started. this causes electrical accessories, such as windshield wipers, headlights, power windows, and heating/air conditioning to be inoperative after starting the car. also, when turning off the car the key does not turn all the way to the off position. this results in difficulty in removing and reinserting the key, and it also does not cut off all power resulting in a dead battery on several occasions when i returned to the car, and it also does not activate the anti theft alarm system. this vehicle had a recall for this exact same problem in 2001, and the dealer claims to have changed the defective part however the problem has resurfaced. paul miller audi was not willing to correct the problem at their cost. *nm | |||
| 08/16/2005 | 176000 | 4 | 08/01/2001 |
| Dt: the key wouldn't go into the ignition, and then the radio wouldn't go off. then, the signal lights and the air conditioner wouldn't work. after researching about the recall for the ignition switch contacted the dealer and audi, and they both said the ignition switch defect, recall 00v317000, had already been fixed, but there was no documentation. was concerned that if it was already replaced then it should not malfunction within a short period of time.*ak *nm | |||
| 07/29/2005 | 1 | 01/16/1997 | |
| Ignition switch appeared to break when starting car. the key would not return all the way to starting position and windshield wipers failed to start in the rain. pulled car to side of road and shut off ignition. car would not restart and ignition key remains in forward position. called audi. audi states that the recalled ignition switch was replaced on my vehicle because they have no record of it not being replaced. service for the car has been at audi service since purchase in 1997. i do not recall ever receiving the recall letter or having the ignition switch replaced. if it was replaced without my knowledge, it apparently remained defective. *nm | |||
| 01/01/1901 | 1 | ||
| Re: 1997 audi a4; recall campaign le, electrical ignition switch. *bf the vehicle's ignition switch was replaced in 2001 prior to any failure. a few years later the switch failed in the same manner that prompted the initial recall. the ignition switch blew up the starter causing $1100 in damage. the consumer contacted the manufacturer and was told that since it was already replaced once that there was nothing they could do. *nm | |||
| 09/15/2004 | 165166 | 1 | |
| Ignition switch had to be replaced twice in the last 18 months. manufacturer refused to cooperate.*ak | |||
| 09/01/2004 | 187000 | 2 | |
| Consumer stated a spring broke inside the ignition switch. as a result, starter stayed on while driving and currently failed. *ak | |||
| 07/09/2004 | 163800 | 10 | 01/10/1999 |
| Recall 00v317000: ignition switch defect.i have a 1997 audi a4 vin wauda88dxva147865 that was repaired under the recall in jan 2004. the symptoms prompting the recall have reoccurred (wipers and light not working due to switch defect). took car to the dealer who status recall work was warranted for 1 year or 12000 miles so they will not fix at their expense. the vechile is 8 years old this year. is there any requirement the the recall remendy work? it appears they put in a part that has the same defect that lead to the recall.*ak | |||
| 92000 | 1 | ||
| After the dealership performed the ignition switch recall the defect reoccurred. dealership was refusing the fix the problem, indicating that the ignition switch component that failed was not the recalled component.*ak | |||
| 08/01/2003 | 102692 | 1 | |
| Failure in ignition switch.*mr the ignition switch failed which caused the starter to remain partly engaged damaging it beyond repair. a technician at the dealer notified the consumer that the problem was the subject of a recall which the consumer responded to on september 2001. at that time the dealer replaced it with a redesigned one. the manufacturer considered the failure normal wear. the original switch was replace at 63136 miles the second was replaced at 102692. *nlm | |||
| 01/01/2002 | |||
| Consumer not able to return key to running position after starting vehicle. current recall 00v317000. consumer contacted dealer ,who advised consumer that this vehicle was not covered under current recall due to vin. *ak | |||
| 12/06/2001 | |||
| Recall 00 v 317 000/ignition switch: dealer capistrano volkswagen; capistrano, ca; phone# 949/493-4843 refused to honor recall notice. asking nhtsa to assist in this matter. feel free to provide any further information concerning this problem. *ak | |||
| 07/20/1999 | 3 | 06/01/1997 | |
| Prior to recall,vehicle would not start and the steering wheel locked up, consumer stated that ignition switch was replaced twice and it seems that the problem has resurfaced again, dealer claims to know nothing about the recall.*jb | |||
| 1 | |||
| The vehicles ignition switch is failing intermittently, the key will not return to be disengaged from the starter causing the lights, wipers and turn signals to be inoperative, the consumer is requesting that audi honor recall 00v-317 and repair the vehicle. nlm | |||
| 08/01/1998 | 4 | 03/01/1998 | |
| Ignition switch failure causing various components within the elctrical system to malfunction. yh | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY | |||
| 05/18/2007 | 76000 | 2 | 09/02/1997 |
| Tl*the contact owns a 1997 audi a4. the vehicle was serviced for recall # 06v403000 (electrical system:ignition:switch). when the vehicle was picked up from the dealer, the battery was dead and had to be jump started. the vehicle failed to restart after being driven 25 miles and then parked. the dealer stated that the battery failure was unrelated to the recall repair. the contact purchased a new battery, but the vehicle still would not start. a local mechanic stated that the cause of failure was the starter and the wire was burned to the starter. the engine size was unknown. the current and failure mileages were 76,000. | |||
| 1 | |||
| Consumer called complaining about having ignition switch problems. there was a recall on 2000, which he had it done .a few months later it burned the starter twice. manufacturee was contacted, and stated that manufacturer was not responsible for it.*ak | |||