Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STEERING - WHEEL AND HANDLE BAR
TSB-48-10-0705/27/201010034749Audi: servotronic steering (1n3) shudder at low speed while turning. while driving at low speeds (below 5mph), a shudder or knocking noise would occur in steering wheel when turned during parking lot maneuvers. *pe01/10/2011
TSB-48-09-1110/16/200910033333Audi: servotronic steering (1n3) shudder at low speed while turning. customers complain of a shudder in the steering wheel or a knocking noise when the steering wheel is turned during parking lot maneuvers or while driving at low speeds (08/09/2010

Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
01/01/2010
 I have two 2009 a4 have a shudder sound at low speeds while turning wheel 5 or 10 mph also when parking a knocking sound when turning wheel please help dealer said thats normal
01/01/2010
 I have two 2009 a4 have a shudder sound at low speeds while turning wheel 5 or 10 mph also when parking a knocking sound when turning wheel please help dealer said thats normal
01/01/2010
 I have two 2009 a4 have a shudder sound at low speeds while turning wheel 5 or 10 mph also when parking a knocking sound when turning wheel please help dealer said thats normal
01/01/2010
 I have two 2009 a4 have a shudder sound at low speeds while turning wheel 5 or 10 mph also when parking a knocking sound when turning wheel please help dealer said thats normal
01/01/2010
 I have two 2009 a4 have a shudder sound at low speeds while turning wheel 5 or 10 mph also when parking a knocking sound when turning wheel please help dealer said thats normal
01/01/20103000
 Tl-the contact owns a 2009 audi a4. while turning at an unknown low speed the contact felt vibrations in the steering wheel. the vehicle was taken to an authorized dealer where the contact was informed the vibrations were a normal occurrence with the vehicle. the failure continued to recur and the vibrations worsened. the vehicle was again taken to an authorized dealer where the contact was informed there was nothing wrong with the vehicle. the failure continued to recur and worsen. the vehicle was taken back to an authorized dealer where they redesigned a power steering hose and installed it in the vehicle. the vehicle began to function as normal but the failure began to recur approximately 3,000 miles after the new power steering hose was installed in the vehicle. the vehicle was taken to an authorized dealer where the contact was informed the steering vibrations were a normal attribute to the vehicle. the vehicle was not serviced. the failure mileage was 3,000 and the current mileage was 19,800. sm.
10/10/2009300
 Tl*the contact owns a 2009 audi a4. the contact stated that there was a loud, groaning noise from the power steering. the vehicle was also difficult to turn at slow speeds, especially when trying to park. the vehicle was taken to an authorized dealership where the contact was informed that the failure was caused by the power steering. the dealer replaced the calibers but the problem continued. the vin was unavailable at the time of the complaint. the failure mileage was approximately 300. the current mileage was approximately 2,700.
03/08/201028000
 2009 audi a4 avant with 28000 miles on it when the steering became hard to steer at low speed. i drove it to the audi dealer 315 miles from my home. told that the steering shaft had seized and the part was on back order. might take two weeks or more to repair. i was given a free rental and told that they would be in touch when repaired.
01/30/2010101
 I experience sever shaking of the steering wheel and wheels when turning while parked or moving at a speed below 5mph. this problem has been present since purchasing the car. *tr
03/01/20091200
 Tl*the contact owns a 2009 audi a4. the contact stated that the steering wheel shakes when making turns and while the vehicle is stopped. in addition, the exterior side mirrors are designed with aluminum interior, which projects a glare. the only object that is visible is the dashboard. he took the vehicle to three dealers and they concluded that the steering failure was caused by the control arm clip and the steering lower arm control. replacing the parts would not guarantee that the failure would be corrected. the manufacturer stated that there was no issue with the vehicle, but offered to pay the contact $748 per month until the failure was corrected. the manufacturer refuses to put the agreement in writing. the failure mileage was 1,200 and current mileage was 2,400.
STEERING - WHEEL AND HANDLE BAR
05/24/201017148
 Steering wheel vibration at highway speed. audi dealer attributed to cupped tires. bought new set of tires ($864) and same problem. learned through internet search that audi's have problem with lower control arms. returned to dealer with tsb 2018121/3. dealer road force balanced wheels at my expense ($70), dealer said audi wouldn't pay for control arm replacement. i called audi to complain (obtained case no.) because they voluntarily replaced control arms in two long term test vehicles in edmonds inside line fleet after edmonds published articles noting the steering problem (http://blogs.insideline.com/roadtests/2009/07/2009-audi-a4-and-s5-steering-vibration-wrap-up.html). audi wouldn't agree to replace control arms. vibration went away for a time but then came back. condition is fatiguing when driving any length at highway speed.
05/24/201017148
 Steering wheel vibration at highway speed. audi dealer attributed to cupped tires. bought new set of tires ($864) and same problem. learned through internet search that audi's have problem with lower control arms. returned to dealer with tsb 2018121/3. dealer road force balanced wheels at my expense ($70), dealer said audi wouldn't pay for control arm replacement. i called audi to complain (obtained case no.) because they voluntarily replaced control arms in two long term test vehicles in edmonds inside line fleet after edmonds published articles noting the steering problem (http://blogs.insideline.com/roadtests/2009/07/2009-audi-a4-and-s5-steering-vibration-wrap-up.html). audi wouldn't agree to replace control arms. vibration went away for a time but then came back. condition is fatiguing when driving any length at highway speed.
05/24/201017148
 Steering wheel vibration at highway speed. audi dealer attributed to cupped tires. bought new set of tires ($864) and same problem. learned through internet search that audi's have problem with lower control arms. returned to dealer with tsb 2018121/3. dealer road force balanced wheels at my expense ($70), dealer said audi wouldn't pay for control arm replacement. i called audi to complain (obtained case no.) because they voluntarily replaced control arms in two long term test vehicles in edmonds inside line fleet after edmonds published articles noting the steering problem (http://blogs.insideline.com/roadtests/2009/07/2009-audi-a4-and-s5-steering-vibration-wrap-up.html). audi wouldn't agree to replace control arms. vibration went away for a time but then came back. condition is fatiguing when driving any length at highway speed.
05/24/201017148
 Steering wheel vibration at highway speed. audi dealer attributed to cupped tires. bought new set of tires ($864) and same problem. learned through internet search that audi's have problem with lower control arms. returned to dealer with tsb 2018121/3. dealer road force balanced wheels at my expense ($70), dealer said audi wouldn't pay for control arm replacement. i called audi to complain (obtained case no.) because they voluntarily replaced control arms in two long term test vehicles in edmonds inside line fleet after edmonds published articles noting the steering problem (http://blogs.insideline.com/roadtests/2009/07/2009-audi-a4-and-s5-steering-vibration-wrap-up.html). audi wouldn't agree to replace control arms. vibration went away for a time but then came back. condition is fatiguing when driving any length at highway speed.
05/24/201017148
 Steering wheel vibration at highway speed. audi dealer attributed to cupped tires. bought new set of tires ($864) and same problem. learned through internet search that audi's have problem with lower control arms. returned to dealer with tsb 2018121/3. dealer road force balanced wheels at my expense ($70), dealer said audi wouldn't pay for control arm replacement. i called audi to complain (obtained case no.) because they voluntarily replaced control arms in two long term test vehicles in edmonds inside line fleet after edmonds published articles noting the steering problem (http://blogs.insideline.com/roadtests/2009/07/2009-audi-a4-and-s5-steering-vibration-wrap-up.html). audi wouldn't agree to replace control arms. vibration went away for a time but then came back. condition is fatiguing when driving any length at highway speed.