Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||||
| 020864013 | 05/01/2002 | 634576 | Some customers may comment that the right rear door handle on the cargo door breaks. *tt | 10/03/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/11/2010 | 140000 | ||
| Tl-the contact owns a 1997 chevrolet astro. while changing one of the tires the contact noticed the cable which holds the spare tire underneath the vehicle was severely corroded. while the contact was performing his owns repair to replace the cable it fractured. the vehicle was not taken to have the failure diagnosed. the failure mileage was 140,000 and the current mileage was 153,000. the vin was unavailable. sm. | |||
| 06/04/2004 | 1 | 10/17/1998 | |
| Paint is peeling and cracking on my 1997 chevrolet astro. while under warrenty the roof was repainted. soon it started to crack but dealer would not help. as a owner of several gm vehicles i feel my van should be repainted for free since this is a known defect of gm. all i am asking for is for gm to pay to have my van fully repainted. thank you and look forward to hearing from you. anthony o. hooper. *ak | |||
| STRUCTURE - BODY | |||
| Intermittently vehicle will lose power and stop in traffic. dealer cannot determine cause. also, consumer noticed a white pasty fungus growing which is eating through the metal and carpet.*ak | |||
| 1 | |||
| The sunvisor is upside down. yh | |||
| STRUCTURE - BODY - DOOR | |||
| 11/01/2002 | 78000 | 11/24/2000 | |
| Door handle on rear door has broken. *nlm | |||
| 10/04/2002 | 53000 | 1 | |
| I have a 1997 astro, in the past 8 months the driver side window motor, windshield wiper motor and transmission have all been replaced. the transmission was replaced with 54,202 miles on it, which started giving us problems at about 53,000 miles. the dealership replaced both idler arms at 25,680 miles. had seat belt chime fixed (recall), driver seat feels loose when stopping dealership claims to have tightened it, still feels loose. the van has always idled rough took it in 3 times for that and can't seem to fix that. sliding door rattle they tried to fix that also still rattles. the gas pedal sticks when i take off or when i go in reverse which makes it impossible to take off smoothly. i had an astro and a safari in the past and never had as many problems as i had with this one. *jb | |||
| 1 | |||
| Consumer stated water was leaking from the rear door. (consumer no longer owns vehicle)*tt | |||
| 11/21/2000 | 0 | ||
| Consumer's sliding door got stuck. then after she got it opened, could not open it again. *ak | |||
| 11/01/1998 | 4 | 11/02/1998 | |
| Keyless entry failed. *slc | |||
| 03/01/1998 | |||
| Chevrolet doesn't care about using cheap parts- after warranty they say trade it in .numerous things wrong with van and have talked to chevrolet many times. can't use back door of van, run out of gas, knobs fall of interior devices, asked chevy to help since 37,000 and problems still happening as i go, can't afford to fix and can't afford to trade. another nice shove it job by chevrolet they don't stand by their prduct and their product is not safe please respond. *ak | |||
| 09/09/1997 | 1 | 07/01/1997 | |
| No summary | |||
| 09/01/1996 | 1 | 09/01/1996 | |
| Passenger side sliding door failed. *yc | |||
| 08/01/1998 | 1 | 03/01/1997 | |
| Keyless entry transmitters failed. yh | |||
| 1 | 06/29/1998 | ||
| Sliding door will not close properly. also the rear dutch door will not release, resulting in failure. repairs were done. *yc | |||
| The rollers on the sliding door is making the door to drop, not allowing the door to close properly, and it will not lock. *ak | |||
| 06/01/1998 | 1 | ||
| Automatic door locks failed. | |||
| 1 | 08/28/1997 | ||
| Door rattles and handle peeled due to failure of the panel carrier and door handle. | |||
| 03/10/1998 | 1 | ||
| Door panel cracking. | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 6 | |||
| Everytime the sliding door is opened it falls off the track. dealer has tried to correct this problem six times over the last 2 years. please provide any further information. *ak | |||
| 10/22/1999 | 06/01/1997 | ||
| The gas indicator fails to register the correct fuel left in vehicle. owner ran out of gas due to defective indicator. the door hinges on the dutch doors allow doors to swing wide. took vehicle to mechanic to repair hinges, but the fuel indicator could not be fixed. *ak *ml | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/01/1901 | 30000 | 1 | |
| The consumer's 1987 and 1997 chevrolet astro vans had faulty engine's.***no answer required***. *mr the power windows failed, the driver's seat came loose, the rear door hatch broke and the transmission failed due to the torque converter slipping and valve body wear (90000 miles). *nm | |||
| 11/10/2000 | 1 | 08/04/2000 | |
| The rear hatch door will not stay up the consumer has to hold the hatch open. nlm | |||
| 07/01/1998 | 1 | 09/01/1997 | |
| Hatchback door failed. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 2 | |||
| Hatchback hydraulic lifters have failed twice. dealer has inspected vehicle. please provide additional information.*ak | |||
| 12/22/1998 | 1 | 02/14/1997 | |
| Rear hatch support rod failed. *yc | |||
| 1 | 01/20/1997 | ||
| Rear door shocks failed. mjs | |||
| 01/01/1999 | 1 | ||
| Rear hatch strut rod failed resulting in hatch falling on consumers head. | |||
| 1 | 08/28/1997 | ||
| Hatchback falls down due to failure of the support rod. | |||
| 01/01/1997 | |||
| The hydraulic cylinders on the back window are broken, and cause the window to slam down. dealer says the vehicle needs new shock absorbers to repair this. *ak *ml | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 1 | |||
| The lift gate fell on consumer's head, the 2 hydraulic cylinders failed, no one was injured. *slc | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 07/18/2001 | 1 | ||
| Cracks developed in the frame hoilding the side door which started rattling and if unchecked could have resulted in the loss of a door in traffic. chevrolet dealer that sold this vehicle new and has maintained it for 60,000 miles of warranty says this is not covered under sorkmanship or poor engineering. this is a safety hazard since the door weighs approx 100 pounds and the loos of it on a highway at high speed could be extremely dangerous.*ak | |||
| 10/13/1998 | 1 | 07/01/1997 | |
| Numerous problems with all of this van. please contact to explain in full. | |||