Chevrolet C3500 2002
Model C3500 made in 2002 by Chevrolet got 28 consumer complains, 7 investigations there is 1 recall as well as 3 service bulletins. Consumer complaints with reference, among others things, to engine and engine cooling, fuel system, diesel and fuel system, gasoline. Technical service bulletines regarding engine and engine cooling, power train. The car had some investigations: service brakes, hydraulic, steering. There was one recall concerning interior lighting .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| INTERIOR LIGHTING | ||||||||||||||||
| 01V220000 | GENERAL MOTORS CORP. | from 04/01/2001 to 06/15/2001 | V (Vehicle) | 38863 | 07/09/2001 | MFR | GENERAL MOTORS CORP. | 06/26/2001 | 07/03/2001 | 571 | 105 | |||||
| Defect Summary | Vehicle description: certain pickup trucks equipped with 6.6l diesel engines fail to comply with requirements of fmvss no. 105, hydraulic and electric brake systems. these vehicles have a brake system warning light in the instrument cluster that may not illuminate when the brake fluid is low. in addition, when the brake fluid is low, the vehicle may not meet the partial system requirements of fmvss no. 105. | |||||||||||||||
| Consequence Summary | These conditions could result in reduced braking capability, which could lead to a crash. | |||||||||||||||
| Corrective Summary | Dealers will change the location of a wire connection in the underhood bussed electrical center. owner notification began july 9, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020 or gmc at 1-800-462-8782. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 020604005 | 02/01/2002 | 629495 | Subject regarding revised diagnostic trouble code p1221 service manual information. *tt | 04/02/2002 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||||
| 020601010 | 03/01/2002 | 632326 | Information on serpentine belt identification and diagnosis for certain hd pickup models. *tt | 07/12/2002 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 000730017B | 01/01/2002 | 000730017A | 631802 | Subject regarding service parts resriction program for allison series 1000 automatic transmission. *slc | 06/20/2002 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST - HYDRAULIC | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 08/09/2005 | 26000 | 3 | 11/01/2003 |
| Dt: the contact owns 2002 chevrolet dump truck. when he first bought it the brakes were bad. he took it back to the dealer, and they put new rotors on the front. he was still having problems with the brakes, and he took it back, and they said the brakes were fine. he took it to midas, and the back rotors were shot. they put new brakes and rotors on the back. also, the fuel gauge sensor was defective. they replaced the sensor. the rear end was bad. they rebuilt the rear end. then the exhaust system malfunctioned, *ak and they put new manifolds on it. *ak | |||
| FUEL SYSTEM, DIESEL | |||
| 43688 | 4 | ||
| While driving the consumer noticed that the vehicle was leaking fuel. the fuel caused poor visibility to motorist driving behind his vehicle. the dealership determined that the fuel injection needed to be replaced. the vehicle is now on it's fourth repair. *nm the fuel leak could cause to pushed past the piston rings into the crankcase, and a hairline crack in the fuel rail also caused fuel into the crankcase. also, the leak of fuel and oil has caused check engine light to turn on. general motors won't replace fuel injector or fuel rail until it has failed. *la | |||
| FUEL SYSTEM, GASOLINE - DELIVERY | |||
| 02/02/2003 | 19000 | 5 | 02/01/2003 |
| The consumer purchased a 2002 chevrolet 1 ton truck in 2003, ever once in a while it has a cold start. this began the same month the vehicle was purchased. four times since december the vehicle has been to dealer who can not find out what is wrong with the vehicle, but starts back and quits often on road. has been towed, which gmc has reimbursed but not repaired. this vehicle is used for work. cold weather related, 30+ degrees no problems.*ak | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - INJECTORS | |||
| 03/29/2003 | 46000 | 1 | 01/01/2002 |
| My truck has the new duramax engine in it. and it has had the fuel injectors go out 4 times. i feel like i live at the chevrolet dealership at times. the bad thing about this engine is when the motor has a problem it shuts down. and if your on a freeway your going to be ran over. it shuts down anywhere at anytime and you cannot start it. *jb | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 10/16/2010 | 41500 | ||
| Tl- the contact owns a 2002 chevrolet c3500. the contact was driving approximatley 25 mph when the brakes were applied and the pedal went to the floorboard without the vehicle stopping. the contact was able to coast to the side of the road without a crash. the contact checked the master cylinder and found that the brake fluid was depleted and he could see brake fluid leaking from under the vehicle. the failure was caused by a rupture of one of the master cylinder brake lines. the vehicle was not repaired. the failure mileage was 41,500. kmj | |||
| 10/16/2010 | 41500 | ||
| Tl- the contact owns a 2002 chevrolet c3500 with 41500 miles. the contact stated while driving about 25 mph when the contact applied the brakes and the pedal went to the floor without the vehicle stopping. the contact was able to coast to the side of the road with out a crash. the contact checked the master cylinder and found that the brake fluid was depleted and could see brake fluid leaking from under the vehicle.the failure was caused by one of the master cylinders brake lines rupturing. the vehicle has not been repaired. bl | |||
| 05/03/2011 | 80000 | ||
| Husband performed oil change on truck. truck is driven infrequently, only used for towing my horse trailer, so oil is only changed about once a year, and truck is garage kept. when underneath truck, husband noticed that all brake lines feeding into the abs unit are severely corroded and could fail at any time. based on condition of brake lines, husband (a mechanic) feels abs unit is probably full of rust as well. entire braking system may be compromised and full of rust. truck will not be safe to drive until brake lines are replaced, and potentially entire braking system is overhauled. called dealership, they refused to do anything because the truck is out of warranty. we have contacted chevrolet directly and are awaiting a return phone call. my husband has 30 and 40 year old cars at home that have cleaner original brake lines than our 10 year old truck does. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 09/30/2005 | 39000 | 30 | 09/30/2005 |
| Under normal braking just before stopping the abs activates. *jb | |||
| 05/21/2004 | 37290 | 02/13/2002 | |
| On our 2002 chevrolet c3500 light truck i noticed a deterioration in brake performance over time. we pulled the rear wheels at 37,000 miles and found that the rear brake calipers have not been engaging the brake pads with the rear rotors. the rear rotors have severely corroded and now the corrosion is tearing the pads apart. we have come to find out that this is an ongoing problem with gm vehicles of this type and poses a serious threat to life and safety. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 08/09/2005 | 26000 | 3 | 11/01/2003 |
| Dt: the contact owns 2002 chevrolet dump truck. when he first bought it the brakes were bad. he took it back to the dealer, and they put new rotors on the front. he was still having problems with the brakes, and he took it back, and they said the brakes were fine. he took it to midas, and the back rotors were shot. they put new brakes and rotors on the back. also, the fuel gauge sensor was defective. they replaced the sensor. the rear end was bad. they rebuilt the rear end. then the exhaust system malfunctioned, *ak and they put new manifolds on it. *ak | |||
| SUSPENSION | |||
| 07/23/2002 | 1 | ||
| Consumer states while driving vehicle will shimmey,vibrates and sways at any speed.contacted dealer. the dealer has made several attempts to fix the vehicle yet the problem still occurs. nlm | |||
| SUSPENSION - REAR | |||
| 08/09/2005 | 26000 | 3 | 11/01/2003 |
| Dt: the contact owns 2002 chevrolet dump truck. when he first bought it the brakes were bad. he took it back to the dealer, and they put new rotors on the front. he was still having problems with the brakes, and he took it back, and they said the brakes were fine. he took it to midas, and the back rotors were shot. they put new brakes and rotors on the back. also, the fuel gauge sensor was defective. they replaced the sensor. the rear end was bad. they rebuilt the rear end. then the exhaust system malfunctioned, *ak and they put new manifolds on it. *ak | |||
| TIRES | |||
| 05/15/2011 | |||
| On sunday may the 15th the walmart tle on bush river rd in columbia sc installed two front tires on a 2002 chevy 3500 van. they installed two p rated tires even though the vehicle calls for lt. they all so put 55psi in the tires when the tires are only rated for 44psi. the tires are not rated for this. also there was no dot card given out | |||
| TIRES - SIDEWALL | |||
| 04/22/2005 | 92000 | 1 | 06/15/2003 |
| Tire failure: the 2002 chevrolet 3500 truck purchased had goodyear wrangler tires on as original equipment. they all bulged around the rim and eventually one blew out i took them to the goodyear dealer and they replaced them under road hazard. the replacement set ran half life and they started to bulge in the same spot. one blew out on the freeway.this time i replaced them with different tires, but saved the old ones in case you wished to look at them. serious injury could happen from this and i think that if i had replaced them with goodyer tires, the problem would be burried within the company.if you are not interested then i need to recycle them. | |||
| TIRES - TEMPORARY/EMERGENCY SPARE TIRE | |||
| 07/01/2004 | 40639 | 1 | 12/31/2001 |
| While driving my 2002 chevy silverado 3500, with approx 41000 miles on the odometer, the spare tire fell off from under the truck bed and went skidding down the highway. the steel cable that was holding the spare tire was observed to be shredded. i was driving at approx. 35 miles an hour on a flat highway, under normal road conditions when this occurred. the spare tire has never been serviced or moved and was put in place at the factory. this failure of the steel cable that holds the spare tire almost resulted in a serious accident. i contacted the chevy dealer (bill koenig chevrolet in port angels wa) and the service department indicated that this failure was not a recall issue and declined to repair under warranty. clearly, this failure poses a serious traffic safety issue and needs to be investigated and addressed. *nm | |||
| VISIBILITY | |||
| 09/30/2009 | 30000 | ||
| Tl- the contact owns a 2002 chevrolet 3500 . the contact stated that the rear windows on both sides fell out on the road at different times. the contact has been contacted at the time of the complaint. the vehicle has not been repaired. the contact stated the windows were manufactured by c. r. laurence company in houston texas. the current mileage was 30,000. rd | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 01/01/1901 | 2 | ||
| Chevy rv van with window problems customer states that the rv is not safe to drive**nar**cc the consumer stated he was unable to get the driver and passenger windows to open. the dealer reported the switch was defective and burned out the window motor. updated 09/04/07. *jb | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 02/15/2002 | 2 | 02/20/2002 | |
| Factory installed side view mirrors will only allow driver to see the front of the fender. consumer not able to pass other vehicles safely, fender is blocking drivers view. mirrors do not extend out far enough. *ak the mirrors on vehicle are not adequate to allow safe passing and there is an inability to see vehicles on the side. *jg | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| FL | SARASOTA | 34239 | SUNSET CHEVROLET | 941-366-7800 |
| KY | WINCHESTER | MIKE WILSON CHEVROLET | 859-744-3564 | |
| NY | DRYDEN | 13053 | STAFORD CHEVROLET | 607-844-8113 |
| PA | WASHINGTON | JERRY RAYMOND CHEVROLET | ||
| TX | LIBERTY | 77575 | BOOMER CHEVROLET | |
| WA | MOSES LAKE | 98837 | JAMES CHEVROLET | |
| WA | PORT ANGELS | 98362 | BILL KOENIG CHEVROLET | 360-457-4444 |