Chevrolet Express 2500 2003
Model Express 2500 made in 2003 by Chevrolet got 31 consumer complains, 6 investigations there is 1 recall as well as 4 service bulletins. Consumer complaints with reference, among others things, to fuel system, gasoline, parking brake and power train. Technical service bulletines regarding steering, structure and tires. The car had one investigation (fuel system, gasoline). There was one recall concerning fuel system, gasoline .
Model 2003
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE | ||||||||||||||||
| 06E043000 | HONEYWELL INTERNATIONAL, INC. | E (Equipment) | 88303 | 10/18/2006 | MFR | GENERAL MOTORS CORP. | 05/19/2006 | 05/22/2006 | ||||||||
| Defect Summary | Certain replacement fuel filters, fram brand name p/n g3727, with date codes x52911 through x60801 sequentially or x600141 and a mexico country or origin marking on the fuel filter housing manufactured from october 18, 2005, through march 21, 2006, sold for use on the vehicles listed above and on certain school buses. (to see the school bus engine sizes, click on document search and then bus applications). the connector on the fuel filter was not manufactured to honeywell's specification. as a result, the o-ring may not seat correctly on the fuel line. | |||||||||||||||
| Consequence Summary | This condition may cause an inadequate seal at the connection, potentially leading to a fuel leak. in the presence of an ignition source, a fire could occur. | |||||||||||||||
| Corrective Summary | Honeywell will notify owners and replace the fuel filters free of charge. the recall began on october 18, 2006. owners may contact fram customer service at 1-800-890-2075 (option 1). | |||||||||||||||
| Notes | This recall only pertains to aftermarket fram fuel filters and has no relation to any original equipment installed on the vehicles listed.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 05-02-32-008D | 06/01/2012 | 10044941 | General motors: diagnosing power steering concerns. in rare cases, customers may comment on a lack of steering assist when stopped or during parking lot type of maneuvers. *js | 08/06/2012 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| PIT-3749D | 11/01/2010 | 10037570 | Ready | 05/25/2011 | |
| PIT-3749D | 11/01/2010 | 10037570 | Gm: on some truck models there is some frame corrosion. *rm | 05/25/2011 | |
| TIRES | |||||
| 05-02-32-008D | 06/01/2012 | 10044941 | General motors: diagnosing power steering concerns. in rare cases, customers may comment on a lack of steering assist when stopped or during parking lot type of maneuvers. *js | 08/06/2012 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE | ||||||
| PE11040 | General Motors LLC | 12/14/2011 | 08/16/2012 | Fuel Filler Pipe Corrosion/Leakage | 12V388000 | |
| On august 7, 2012 general motors (gm) notified the office of defects investigation (odi) that it will conduct a safety related recall for model year (my) 2003-2004 chevrolet express and gmc savana vehicles.the recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of connecticut, delaware, district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin. dealers are to install a new fuel filler neck. consumer notification letters will be sent in early october 2012, when sufficient parts are available. odi has received 12 complaints alleging unique incidents of fuel leakage during refueling of a subject vehicle. eleven of the complaints occurred on chevrolet express vans, and 1 of the complaints involved a gmc savana. all vehicles were equipped with the left side cargo door option. for vehicles so equipped, water and road debris can become trapped in the protective conduit that covers the fuel filler pipe and may subsequently cause the pipe to corrode. if the corrosion creates a significant perforation in the pipe, fuel may leak onto the ground while refueling the vehicle. an illuminated check engine light (on some vehicles) or the presence of fuel odor may also act as precursors to fuel leakage. fuel in the presence of an ignition source could cause a fire to occur. in their response to odi's information request, gm reported 24 owner reports and 1 field report alleging fuel filler pipe failure/corrosion in the subject vehicle population. six additional records were also provided that included the replacement of the fuel filler pipe, however not enough information existed to determine a relation to the alleged problem. after further review of the reports, odi determined that a total of 27 individual gm reports were related to filler pipe corrosion. the complaints received from both odi and gm primarily occurred in the corrosion states. during the investigation, the scope of the subject vehicle population was expanded to include my 2004 express vans, and my 2003 and 2004 gmc savana vans (with v6 engines) also equipped with left hand side door options, since the savana vans also utilize the same, or substantially similar fuel filler pipe configuration. gm subsequently modified the design of the fuel filler pipe on vehicles equipped with side doors to correct the corrosion concern, so these vehicles do not have the defect issue.the affected vehicle population shown above reflects the total number of vehicles registered in the salt-belt states listed in gm's defect information report (dir). prior to the safety recall announcement, gm had issued a special coverage adjustment for vehicles in these states, during which a total of 771 repairs were made. accordingly the vehicle population noted in the dir reflects that of the remaining vehicle population.the investigation is closed based on gm's announcement of safety recall 12v388. the reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers: 10463398, 10459328, 10456403, 10453725, 10445925, 10443143, 10441615, 10413568, 10413214, 10411911, 10353717, 10259377. | ||||||
| PE11040 | GENERAL MOTORS LLC | 12/14/2011 | Corrosion of the Fuel Filler Pipe | |||
| Nhtsa has received five complaints alleging fuel leakage while refueling on model year 2003 chevrolet express vans (subject vehicles) equipped with a left hand door(s) behind the driver's door.fuel leakage in the presence of an ignition source may result in a fire.all five complaints originate from salt belt states.in the subject vehicles the fuel filler pipe is located farther back/rearward than on vans not equipped with a left side passenger door.as a result the filler pipe routes through the rear wheel well which exposes the filler pipe to road debris and water kick up (spray) by the rear tire. according to some complaints, the debris and water collects between the fuel filler pipe and a protective tubing that covers it, which causes the pipe to corrode and leak fuel. one of the complainants indicated that the plastic tubing on a service replacement filler pipe has a slit that may minimize debris and water collection. odi is opening this preliminary evaluation to evaluate the alleged defect in the subject vehicles. | ||||||
| FUEL SYSTEM, GASOLINE - DELIVERY | ||||||
| PE11040 | General Motors LLC | 12/14/2011 | 08/16/2012 | Fuel Filler Pipe Corrosion/Leakage | 12V388000 | |
| On august 7, 2012 general motors (gm) notified the office of defects investigation (odi) that it will conduct a safety related recall for model year (my) 2003-2004 chevrolet express and gmc savana vehicles.the recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of connecticut, delaware, district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin. dealers are to install a new fuel filler neck. consumer notification letters will be sent in early october 2012, when sufficient parts are available. odi has received 12 complaints alleging unique incidents of fuel leakage during refueling of a subject vehicle. eleven of the complaints occurred on chevrolet express vans, and 1 of the complaints involved a gmc savana. all vehicles were equipped with the left side cargo door option. for vehicles so equipped, water and road debris can become trapped in the protective conduit that covers the fuel filler pipe and may subsequently cause the pipe to corrode. if the corrosion creates a significant perforation in the pipe, fuel may leak onto the ground while refueling the vehicle. an illuminated check engine light (on some vehicles) or the presence of fuel odor may also act as precursors to fuel leakage. fuel in the presence of an ignition source could cause a fire to occur. in their response to odi's information request, gm reported 24 owner reports and 1 field report alleging fuel filler pipe failure/corrosion in the subject vehicle population. six additional records were also provided that included the replacement of the fuel filler pipe, however not enough information existed to determine a relation to the alleged problem. after further review of the reports, odi determined that a total of 27 individual gm reports were related to filler pipe corrosion. the complaints received from both odi and gm primarily occurred in the corrosion states. during the investigation, the scope of the subject vehicle population was expanded to include my 2004 express vans, and my 2003 and 2004 gmc savana vans (with v6 engines) also equipped with left hand side door options, since the savana vans also utilize the same, or substantially similar fuel filler pipe configuration. gm subsequently modified the design of the fuel filler pipe on vehicles equipped with side doors to correct the corrosion concern, so these vehicles do not have the defect issue.the affected vehicle population shown above reflects the total number of vehicles registered in the salt-belt states listed in gm's defect information report (dir). prior to the safety recall announcement, gm had issued a special coverage adjustment for vehicles in these states, during which a total of 771 repairs were made. accordingly the vehicle population noted in the dir reflects that of the remaining vehicle population.the investigation is closed based on gm's announcement of safety recall 12v388. the reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers: 10463398, 10459328, 10456403, 10453725, 10445925, 10443143, 10441615, 10413568, 10413214, 10411911, 10353717, 10259377. | ||||||
| PE11040 | GENERAL MOTORS LLC | 12/14/2011 | Corrosion of the Fuel Filler Pipe | |||
| Nhtsa has received five complaints alleging fuel leakage while refueling on model year 2003 chevrolet express vans (subject vehicles) equipped with a left hand door(s) behind the driver's door.fuel leakage in the presence of an ignition source may result in a fire.all five complaints originate from salt belt states.in the subject vehicles the fuel filler pipe is located farther back/rearward than on vans not equipped with a left side passenger door.as a result the filler pipe routes through the rear wheel well which exposes the filler pipe to road debris and water kick up (spray) by the rear tire. according to some complaints, the debris and water collects between the fuel filler pipe and a protective tubing that covers it, which causes the pipe to corrode and leak fuel. one of the complainants indicated that the plastic tubing on a service replacement filler pipe has a slit that may minimize debris and water collection. odi is opening this preliminary evaluation to evaluate the alleged defect in the subject vehicles. | ||||||
| FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | ||||||
| PE11040 | General Motors LLC | 12/14/2011 | 08/16/2012 | Fuel Filler Pipe Corrosion/Leakage | 12V388000 | |
| On august 7, 2012 general motors (gm) notified the office of defects investigation (odi) that it will conduct a safety related recall for model year (my) 2003-2004 chevrolet express and gmc savana vehicles.the recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of connecticut, delaware, district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin. dealers are to install a new fuel filler neck. consumer notification letters will be sent in early october 2012, when sufficient parts are available. odi has received 12 complaints alleging unique incidents of fuel leakage during refueling of a subject vehicle. eleven of the complaints occurred on chevrolet express vans, and 1 of the complaints involved a gmc savana. all vehicles were equipped with the left side cargo door option. for vehicles so equipped, water and road debris can become trapped in the protective conduit that covers the fuel filler pipe and may subsequently cause the pipe to corrode. if the corrosion creates a significant perforation in the pipe, fuel may leak onto the ground while refueling the vehicle. an illuminated check engine light (on some vehicles) or the presence of fuel odor may also act as precursors to fuel leakage. fuel in the presence of an ignition source could cause a fire to occur. in their response to odi's information request, gm reported 24 owner reports and 1 field report alleging fuel filler pipe failure/corrosion in the subject vehicle population. six additional records were also provided that included the replacement of the fuel filler pipe, however not enough information existed to determine a relation to the alleged problem. after further review of the reports, odi determined that a total of 27 individual gm reports were related to filler pipe corrosion. the complaints received from both odi and gm primarily occurred in the corrosion states. during the investigation, the scope of the subject vehicle population was expanded to include my 2004 express vans, and my 2003 and 2004 gmc savana vans (with v6 engines) also equipped with left hand side door options, since the savana vans also utilize the same, or substantially similar fuel filler pipe configuration. gm subsequently modified the design of the fuel filler pipe on vehicles equipped with side doors to correct the corrosion concern, so these vehicles do not have the defect issue.the affected vehicle population shown above reflects the total number of vehicles registered in the salt-belt states listed in gm's defect information report (dir). prior to the safety recall announcement, gm had issued a special coverage adjustment for vehicles in these states, during which a total of 771 repairs were made. accordingly the vehicle population noted in the dir reflects that of the remaining vehicle population.the investigation is closed based on gm's announcement of safety recall 12v388. the reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers: 10463398, 10459328, 10456403, 10453725, 10445925, 10443143, 10441615, 10413568, 10413214, 10411911, 10353717, 10259377. | ||||||
| PE11040 | GENERAL MOTORS LLC | 12/14/2011 | Corrosion of the Fuel Filler Pipe | |||
| Nhtsa has received five complaints alleging fuel leakage while refueling on model year 2003 chevrolet express vans (subject vehicles) equipped with a left hand door(s) behind the driver's door.fuel leakage in the presence of an ignition source may result in a fire.all five complaints originate from salt belt states.in the subject vehicles the fuel filler pipe is located farther back/rearward than on vans not equipped with a left side passenger door.as a result the filler pipe routes through the rear wheel well which exposes the filler pipe to road debris and water kick up (spray) by the rear tire. according to some complaints, the debris and water collects between the fuel filler pipe and a protective tubing that covers it, which causes the pipe to corrode and leak fuel. one of the complainants indicated that the plastic tubing on a service replacement filler pipe has a slit that may minimize debris and water collection. odi is opening this preliminary evaluation to evaluate the alleged defect in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 06/20/2011 | 140000 | ||
| Filling up the van, notice that gasoline was leaking from the fuel filler tube. investigation concluded that the plastic corrigated wrap that chevy placed on the tube, traps water, salt, dirt, ect... in it, allowing the pipe to rust, without the driver/owner noticing the damage until it starts leaking. as a firefighter, i realize the dangers of gasoline leaking under a vehicle, i feel that this is a serious design flaw for the filler tube. | |||
| 09/13/2010 | 63000 | ||
| Chevy 2003 express van fuel filler neck has rusted through in 2 places and gas pours out every time time i refuel. only 63,000 miles on van. i believe this i s a very serious fire hazard!!! is there a recall? | |||
| 08/13/2010 | 120000 | ||
| Since approximately january of 2010, family members noticed an increasing amount of fuel leaking on the ground during fueling. after further investigation, i noticed it originated from the fuel filler tube which allows the gas to travel from the gas cap to the gas storage tank. august 2010, the leakage became so severe from the fuel filler tube i feared someone could ignite (i.e. cigarette, cell phone, static charge) the 1 to 2 gallons of fuel leaked at the pump. my express was only out-of-commission at dealership for 2 days to replace the fuel filler tube. dropping a at the time of fill up. the repair cost $167.00 and the dealership who repaired my 2003 chevy passenger express van said, ... the cause was a park brake cable rubbing on the tube. as a consumer and automotive engineer, i feel the manufacturer is responsible for this design defect. the dealership simply indicated they never seen this on the express. it appears this is more than an isolated occurrence. | |||
| PARKING BRAKE | |||
| 08/13/2010 | 120000 | ||
| Since approximately january of 2010, family members noticed an increasing amount of fuel leaking on the ground during fueling. after further investigation, i noticed it originated from the fuel filler tube which allows the gas to travel from the gas cap to the gas storage tank. august 2010, the leakage became so severe from the fuel filler tube i feared someone could ignite (i.e. cigarette, cell phone, static charge) the 1 to 2 gallons of fuel leaked at the pump. my express was only out-of-commission at dealership for 2 days to replace the fuel filler tube. dropping a at the time of fill up. the repair cost $167.00 and the dealership who repaired my 2003 chevy passenger express van said, ... the cause was a park brake cable rubbing on the tube. as a consumer and automotive engineer, i feel the manufacturer is responsible for this design defect. the dealership simply indicated they never seen this on the express. it appears this is more than an isolated occurrence. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 06/27/2006 | 49000 | 1 | 11/12/2003 |
| Started to hear a clunking noise. then vehicle would not back up. checked transmission fluid and found low. added fluid (1 quart) and was able to move, but since then the vehicle will not stay in park. it creeps ahead or back on uneven ground several feet. called to make an appointment and dropped vehicle off to dealer whom i bought it. they had it for a day and called to have me pick it up. they had a bill for me and told me nothing was wrong with the vehicle. i told them there was something wrong and the manager brought the mechanic out and he confirmed that there was nothing wrong. i told them that the vehicle rolls in park. mechanic said no way and i said i'll show you. so i took them for a ride out back of the shop to a slight hill and parked on said hill, in park, shut the engine off and the vehicle rolled slowly down the hill. mechanic said he never saw anything like that. they are fixing the vehicle and i asked for a detailed list of what was wrong and the faxed me a quote with price only. *nm | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 01/05/2007 | 1 | ||
| Tl*- the contact stated that the brakes on the 2003 chevrolet express were defective due to a program error in the abs computer system per general motors. there was not failure to date, but the contact was concerned. general motors has three (3) service bulletins to date concerning these brakes. 03-05-25-003, 02-05-25-005, 05-05-25-002. *ak updated 2/22/2007 - the brakes failed. gm reprogrammed the computer through the dealer. *nm* updated 02/22/07. *jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 01/05/2007 | 65324 | 1 | 08/15/2003 |
| Brake failure on 2003 chevy express 2500 cargo van. gm knows about this problem, see general motors tsb #'s..03-05-25-003 & 02-05-25-005 & 05-05-25-002. this should be fixed via a safety recall since the only way to fix the vehicle is to have the abs computer reprogrammed at a chevy or gmc dealer. this is an obvious manufacturing error as noted by the tsb's, & should be repaired free of charge. no amount of normal servicing could prevent this from occurring. i've called gm re. this & they say it's not a safety issue?????? loss of brakes is not a safety issue ??? the dealer charged me $90. to correct their programming error. *jb | |||
| 01/05/2007 | 1 | ||
| Tl*- the contact stated that the brakes on the 2003 chevrolet express were defective due to a program error in the abs computer system per general motors. therewas not failure to date, but the contactwas concerned. general motors has three (3) service bulletins to date concerning these brakes. 03-05-25-003, 02-05-25-005, 05-05-25-002.*ak | |||
| STRUCTURE - BODY | |||
| 11/07/2011 | 96000 | ||
| I have a 2003 chevrolet express van 2500 that the paint just started falling off in large flakes on the rear and side doors, and the front hood. i have tried touch up paint to try and stop the peeling, but it has not helped.when i wash the vehicle or it rains makes the problem worsen by filling up pockets behind the paint. this is a my company van which has decal lettering on it. the flaking is starting to get to the lettering. if it continues, i will loose approx. $800.00 to a $1000.00 in decal lettering plus the van looks terrible for a company van. the color of the van is white. i have noticed many gm cars around where i live that have this problem. i never really noticed until my van started to do it. many of our city police cars where i live are white gm products and have paint peel on them.why is gm not correcting this issue? what can i do to get this problem corrected? i have other gm products i own. i am not sure if i will purchase another due to problems showing up years down the road that should not exist if their product is a quality product and gm stands behind their quality of what they produce. now i am faced with the cost of a paint job and the cost of relettering the van. the smarter answer may be to buy another van of another make and stay away from gm if they cannot stand behind their product quality. i have read too many articles about paint peel on gm products since investigating this issue. many suggest small claims courts because gm will do nothing about it. need help if there is any suggestions. | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 03/16/2006 | 25000 | 1 | 03/01/2003 |
| While driving on a two lane mountain road between oakhurst, california and yosemite i observed a front end vibration coming through the steering wheel. i pulled over and could find nothing wrong so i made a u-turn and went to oakhurst to effect a repair. i barely made it to town to a shop when the left front bearing assembly failed ,requiring the entire unit to be replaced. the shop was surprised that the wheel had not come off. the cost was $520 ,and necessitated an overnight stay due to the part having to be brought in from fresno. i had purchased the vehicle new, but it was three weeks out of warranty. the mileage was 25,000. i took the part to my local chevrolet dealer, they informed me in writing that the bearing had inadequate lubrication at the factory. the other bearing was pulled, and it was okay. gm has totally ducked any form of reimbursement. i am just thankful that we did not have a accident on that mountain road *ak | |||
| UNKNOWN OR OTHER | |||
| 11/07/2011 | 96000 | ||
| I have a 2003 chevrolet express van 2500 that the paint just started falling off in large flakes on the rear and side doors, and the front hood. i have tried touch up paint to try and stop the peeling, but it has not helped.when i wash the vehicle or it rains makes the problem worsen by filling up pockets behind the paint. this is a my company van which has decal lettering on it. the flaking is starting to get to the lettering. if it continues, i will loose approx. $800.00 to a $1000.00 in decal lettering plus the van looks terrible for a company van. the color of the van is white. i have noticed many gm cars around where i live that have this problem. i never really noticed until my van started to do it. many of our city police cars where i live are white gm products and have paint peel on them.why is gm not correcting this issue? what can i do to get this problem corrected? i have other gm products i own. i am not sure if i will purchase another due to problems showing up years down the road that should not exist if their product is a quality product and gm stands behind their quality of what they produce. now i am faced with the cost of a paint job and the cost of relettering the van. the smarter answer may be to buy another van of another make and stay away from gm if they cannot stand behind their product quality. i have read too many articles about paint peel on gm products since investigating this issue. many suggest small claims courts because gm will do nothing about it. need help if there is any suggestions. | |||
| 09/10/2009 | 83000 | 1 | |
| Under normal use rear side door is hard to open or close and now broken. the door, even before it was broke was hard to latch if it would latch. this would make the front side door not close tight. now with the hinge broken the door does not latch correctly. all express vans have this same problem and manufacture knows it. i tried using every penetrating oil and it would not keep the door hinge from seizing up. this is a company van and we have 2 of them with broken hinges (both are the top rear on the side door) and a 3rd that is very hard to open close. if this were a passenger type the door could be hit on the inside and opened by accident. we are in the process of locating a hinge to replace the one on the van i drive and was told by the local dealer to keep all receipts incase of a recall. i was told it would be around $1200 to fix 1 door. i do not have the vin at this time, but during the day i am with the van 7am to 4pm . *tr | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| MD | GAITHERSBURG | 20878 | CRISWELL CHEVY | |
| MI | KALKASKA | 49646 | VOICE MOTORS | 231-258-9178 |