Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| 010864014 | 10/01/2001 | 628508 | Subject regarding door manual lock lever disengages from door trim panel (repair lock lever) *jg | 03/12/2002 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | ||||||
| RQ04010 | GENERAL MOTORS CORP. | 09/28/2004 | 04/14/2005 | TAILGATE SUPPORT CABLE BREAKAGE | ||
| Odi is upgrading rq04-010 and opening an engineering analysis to further investigate the tailgate support cables installed in 1998, 1999, and partial year 2000 silverados and sierras (c/k models).general motors is conducting recall campaign 04v-129 to replace the tailgate support cables originally installed in certain model year 2000 - 2004 sierras and silverados.general motors has advised odi that the materials used for the tailgate cable sheathing installed in c/k models had inadvertently changed in october 1999, increasing the propensity for voids in and around the galvanized steel cable strands which can allow moisture to wick among the strands, leading to oxidation and weakening of the strands.since odi initiated rq04-010 in september 2004, odi has received 10 additonal non-injury complaints on my 1998-99 c/k vehicles, but no additional injury complaints.during this same period, gm has received 564 non-injury and 35 injury complaints. odi has received 6 injury complaints and 38 non-injury complaints from owners of model year 2000 c/k vehicles and requires further investigation to determine whether these incidents occurred in vehicles within the scope of campaign 04v-129 or should be added to the injury summary for rq04-010. | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04E067000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| PE03049 | GENERAL MOTORS CORP. | 10/23/2003 | 02/19/2004 | TAILGATE CABLE BREAKAGE | ||
| During the pe, odidiscovered that one or both of the tailgate support cables can break due to the effects of metal fatigue at the point where the cable flexes when the lift gate is opened and closed. concurrently, the strength of the cable degrades over time due to corrosion of the wire strands in the support cables.when the vehicle is stationary and cargo is being loaded or unloaded, the tailgate can tip downward displacing cargo and/or people to the ground without warning.odi is also aware of one total separation of the tailgate from the vehicle.owners cannot easily detect whether the support cabes are damaged or corroded because they are covered by a protective sheath.odi is upgrading this preliminary evaluation for further appropriate action.model year 2003 vehicles will be added to the investigation.further, we will incude additional vehicles, those being the avalanche and cadillac ext, model years 2002-2003, and the sierra, model years 1999-2003. | ||||||
| EA05007 | GENERAL MOTORS CORP. | 04/14/2005 | 04/11/2006 | TAILGATE SUPPORT CABLES | 06V066000 | |
| General motors is conducting a safety recall to remove and replace the tailgate support cables installed in 805,368 model year 1999 and 2000 gmt 800 model vehicles.the model year 1999 and 2000 gmt-800 series vehicles that will be campaigned had contributed a significant majority of the total complaints (87%) and injuries (79%) associated with the tailgate support cable breakage in the model year 1998 - 2000 c/k series vehicles addressed by this investigation. | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04V129000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 12/02/2004 | 46255 | 1 | 12/12/1998 |
| Dt: the contact stated abs brakes failed due to faulty left front sensor. when depressing the brake pedal it went to the floor. the consumer stated the frist time the incident occured he had to pay for the repairs. the second time it failed it was replaced under recall. the second problem was the emcm module failed which and caused the abs motor to run even when the engine was turned off. the passenger side door lock was inoperative. the mechanic found the the door lock rod disconnected. updated 12/07/05. *jb | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 01/24/2005 | 84000 | 1 | 01/05/2000 |
| While driving the safety latch on the drivers side door failed. the consumer almost fell out of the vehicle. *jb the consumer was driving over a rail road track and the door opened and would not close. the tailgate locks are broken. the consumer had to drive home holding the door. 3 out of 4 locks failed. *tc | |||
| 01/24/2005 | 01/05/2000 | ||
| Drivers side door latch failed while driving almost fell out.... door will not stay closed now..... the weather has been bitter cold.. i'm a heart patient.. i'm in critical need of my transportation.. please respond soon. *nm | |||
| 04/02/2001 | 1 | 03/01/1999 | |
| Power window motor fails, drops glass down inside panel, replaced 4 month old motor going out. window will not respond. power locks; remote keyless entry would not open doors, locked out of vehicle several times. inside manual locks have quit working won't unlock, persons have been locked in vehicle! including children with adult. abs motor won't shut off, pulled fuse, dealer says the motor wiring is shorting out, don't know why, driving through rain or car wash may be cause. ?? | |||
| 12/07/1999 | 1 | 04/21/1999 | |
| Drivers side door lock sticks. *mjs | |||
| 1 | |||
| Doors automatically lock when closed, poor design, not able to be manually adjusted. mjs | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 04/17/1999 | 44800 | 1 | 04/02/1999 |
| Broken tailgate support cable--should be included in '00-'03 recall but isn't, why. *ak | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 06/23/2005 | 300 | 25 | 08/09/1999 |
| I bought this truck in ohio for my wife cheryl, she reported that the abs brake would simply not work on accasion and the pedal would go straight to the floor .we took the vehicle in to the dealer but he could not find the problem . at lows speeds i was able to reproduce the problem. dealers down here say the sensor is bad. we pulled the fuse to disable the brakes when the vehicle was new becuase a delphi engineer told me that would at least keep the brakes working . i have 58000 miles on my truck and we have replaced the calipers the rotors and even some of the brake lines have rusted rupturing and causing a loss of brakes. the power steering hose line rusted at the cooler radiator. . yesterday the chevy dealer in gainseville called me to the shop to see how the frame is being eaten away , i believe the vehicle either wasn't proberly prepared when built or the protective paints and coating were deffective. the records at jim douglas chevolet evidence the expenses we have incuured to keep the truck operational. the abs module and the loss of break lines seem to relflect extemely poor metal coorosion resistance , even both my tailgate cable rusted and broke .each time i have taken in to the chevy dealer for repair they are amazed at the corrosion problems. even the tire jack in the passenger compartment was rusted and it was never used. the screws inside the center console were rusted. i spent between 2500.00 and 3000.00 in just the brake problem and that is without trying to fix the defective sensor module. i assure absent a forced recall i suspect gm will not fix this problem. gm conumer relatios suggested i get a recall number and maybe they could be of further assistance. thus i am send you my complaint. sincerely david and cheryl king . our vin is 1gcek19t2xz211614 our model is ck15753 the car was assembled at fort wayne. june 6,1999. note i selected 25 failures as an estimated of failed componets in the unrecarrage including the brakes and the abs module. | |||
| 06/11/2005 | 1 | 10/06/1999 | |
| Tailgate cable on my 1999 chevy silverado snapped. appears to be correded. there is a active recall for this same issue for 2000-2004 silverado's but not for the 1999 model. no damage to vehicle or injuries. | |||
| 03/04/2005 | 161000 | 1 | 02/10/2004 |
| There has been a failure by breakage in one of the tailgate support cables, which completely fractured after corrosion. as a result of this happening i observed the second support cable, and see it is weakened by corrision, and will fracture the same way. this breakage occurred after opening the truck tailgate, and fortunately occurred before i was going to jump into the box of the truck. breakage of the second cable will result in the tailgate dropping off, causing possible injury. | |||
| 04/22/2003 | 84000 | 2 | 03/28/2003 |
| A client of mine, mr. herman katzel, sustained neck injuries when the tailgate straps of his 1999 chevy silverado 1500, 33d ext cab failed. | |||
| 04/05/2005 | 1 | 06/01/1999 | |
| Tailgate cable recall for 1999 silverado. i understand that an investigation is under was for the 1998 and 1999 silverado for tailgate cable failure. just to advise you that i had to replace of the cable because of metal fatigue in the cable. (rusted right through it). gm has refused to replace the cable as they said that my vehicle was outside of the current recall. my vehicle is the new body style silverado and is identical to the 2000 model. i hope this adds somthing to your investigation. *ak | |||
| 01/24/2005 | 84000 | 1 | 01/05/2000 |
| While driving the safety latch on the drivers side door failed. the consumer almost fell out of the vehicle. *jb the consumer was driving over a rail road track and the door opened and would not close. the tailgate locks are broken. the consumer had to drive home holding the door. 3 out of 4 locks failed. *tc | |||
| 11/28/2004 | 4 | ||
| I do not receive any re-calls and recently saw where there is one now for tail gates. i replaced one on my own. also, i went to stop and there were no brakes. after taking it to the garage, it was a hub. was there a recall on this also that i did not receive? i have a 1999 silverado z71 and only have a little over 50k miles on it. please inform me if there have been re-calls that i am not aware of. we could have all been killed from this hub incident.*ak | |||
| 06/05/2002 | 2 | ||
| The cables that hold the tailgate up on my 1999 chevrolet silverado pickup are encased in plastic. this plastic holds moisture in and causes the cable to corrode and at the same time hides the corrosion. i was standing on my tail gate and the cables broke, causing me to fall. luckily, i was not hurt, but i could have very easily been hurt.*ak | |||
| 05/20/2004 | 78000 | 1 | 10/19/2001 |
| 3 months ago the drivers side tailgate cable totally disentegrated and seperated in two parts. knowone was injured, but this could have injured whoever was working on or sitting on the tailgate, not to mention damage the truck. the passenger side tailgate cable in still intact. the failing cable gave no signs of separating beforehand, however no looking at the exposed cable, it appreas rusted through, thus causing the failure. *ak | |||
| 03/25/2004 | 1 | ||
| Tailgate strap broke. have not replaced as of yet, being careful not to load weight on tailgate. *la | |||
| 07/01/2004 | 62000 | 1 | 03/27/2001 |
| We purchased a 1999 chevy silverado on 03-27-01. we have never used it for heavy-duty work. on 7-1-04, my husband, driving on a county park road at 15-20 mph, went over a speed bump and the tail gate opened and the right rear cable on the tailgate broke in two. the tailgate, hanging from the left cable, was damaged as it was dragged about 10 ft. the cable, which is covered with plastic, was completely rusted under the plastic cover. the top of the cable cover did not appear to have any open access to water, so it is doubtful that an inspection of the cable would have shown any wear. the dealer told us there was a cable recall for model years 2000 and on, but not the 1999. repair work was our responsibility. he referred us to gm customer assistance. i spoke with a manager, robert beckett, who opened a complaint file#1-232-773-551. he also said there was nothing we could do since we were outside our new vehicle warranty. it was simply a maintenance/wear item. he said he inspects his tailgate cables every time he changes his oil. a man i know who worked for gm for 20 years and has owned pick-up trucks all of his life said he never checks the tailgate cables on any of his trucks, has never heard of anyone who does, and thinks that this manager's implication that it was negligence on our part is unfounded. we purchased two new cables a gm parts dealer and installed them. we still have the defective cable. we feel this accident was a result of a part defect and that gm should be responsible for the entire repair as a result of this accident. fortunately it didn't break when someone stood on the tailgate, as has happened to other truck owners, resulting in bodily injury, or in heavy traffic or on a highway. this gm manager said there was nothing further i could do. he gave me the address to mail a complaint (chevrolet, po box 33170, detroit, mi 48232) but that it was pointless because the letter would end up on his desk. please help. *la | |||
| 87000 | 3 | ||
| Consumer complained about the tailgate support cable. it was replaced 3 times already. *ak | |||
| 07/23/2003 | 1 | ||
| Our chevrolet silverado's tailgate fell off while driving down the road!*ak | |||
| 10/01/2003 | 63000 | 1 | |
| While driving tailgate opened without warning. *ak | |||
| 08/28/2001 | 1 | 02/01/1999 | |
| Tailgate would not stay closed, intermittently it would open. dealer notified, and informed consumer that inside handle and arm of door was rusted, causing tailgate not to latch properly. *ak *slc | |||
| LATCHES/LOCKS/LINKAGES - TRUNK LID - LOCK | |||
| 04/13/2004 | 95731 | 1 | |
| While driving 30 mph trunk popped open. *ak | |||