Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 0900204 | 01/27/2004 | 0900503 | 10005587 | Short duration cold engine start-up ticking like sound. this bulletin applies to vehicles built prior to march 31, 2003. *mn | 03/04/2004 |
| 1804203 | 11/28/2003 | 10005289 | Flash-rough idle. *ph | 02/18/2004 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||||
| 0700202 | 02/04/2002 | 070200 | 629133 | Subject regarding low or no cabin head, engine cooling system system fill procedure. *tt | 03/27/2002 |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 0900503 | 11/21/2003 | 10005297 | Short duration cold engine start-up ticking like sound. *tt | 02/19/2004 | |
| 0900203 | 03/14/2003 | 10002279 | Engine stumble and/or misfire - malfunction indicator lamp illumination. *tt | 08/20/2003 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 1801402 | 04/22/2002 | 633973 | Subject regarding transaxle limp-in, engine misfire, engine no-start. *slc | 09/26/2002 | |
| 4850306 | 02/26/2002 | 630801 | Information regarding 3.5l engine suspect connecting rod bearing.*yhi | 04/24/2002 | |
| 1802401 | 09/07/2001 | 625593 | Information on ignition spark test. *tt | 11/29/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 12/18/2008 | 84747 | 1 | |
| I was driving my concorde home from work a week before christmas and as i turned on the ramp to get off the highway at the bottom of the ramp my car just quit running, no sign of a problem at all with it being such a large vehicle it is very hard to control the steering. i was really thankful that it did not happen on the main highway because i was in the middle lane most of the way home and could have been rear ended and seriously hurt. i would like to know what the customers can do to get reimbursed fully or partially for the repairs since they know that they have a big problem with the engines. i had to have my engine replaced and so i paid for an engine & labor. also this past summer mine and a friend of mines air conditioner went out, another problem that they have swept under the rug. please e-mail me and let me know what we as the customers can do to get reimbursed for the parts and labor to get our vehicles fixed. thanks for your help in this matter. *tr | |||
| 04/21/2008 | 40500 | 1 | |
| Engine failure on 2002 chrysler concorde with 2.7l engine. vehicle only has 40,500 miles on odometer. engine fail with no warning. currently vehicle is at chrysler dealer for diagnose and possible repair under extend warranty still in affect (7 yrs. or 100,000 miles). at this time i do not know if the dealer is going to make good on warranty or not. *tr | |||
| 02/01/2007 | 88000 | 3 | 10/01/2006 |
| Tl*the contact owns a 2002 chrysler concorde. while driving 55 mph, the vehicle jerked and then shut off without warning. approximately ten minutes later, the contact was able to restart the vehicle; however, it shut off again. the dealer stated that a defective part in the engine caused the vehicle to overheat. the dealer repaired the vehicle, but the failure continued. as of november 21, 2007, the dealer had not repaired the vehicle. the failure mileage was 88,000 and current mileage was 90,000. | |||
| 10/26/2007 | 81900 | 2 | 12/01/2005 |
| Tl*the contact owns a 2002 chrysler concorde. while driving 40 mph, the vehicle overheated and was towed to the dealer. the dealer stated that the thermostat and radiator cap caused the failure. the mechanic replaced the parts; however, the failure continued. the dealer stated that the head gasket failed. as of november 9, 2007, the dealer had not repaired the vehicle. the failure mileage was 81,900 and current mileage was 82,224. | |||
| 10/09/2005 | 1 | 06/04/2005 | |
| I purchased a 2002 used concorde with around 40,000 miles. four months, two oil changes, and 12,000 miles later the engine seized / timing chain broke. myself and my children were uninjured. the estimate for repairs is at $5,692. the dealership and the consumer protection service contract provider are insisting this is due to lack of maintenance and will not cover the repairs. my mechanic informed me this is a common problem with this engine. after looking at it he said it was not due to lack of maintenance on my part, although i could have changed the oil more frequently. he said sludge build up is a known issue with this engine. although i did not change it every 3,000 miles, i did change it within the 7,500 miles suggested in my owners manual. *nm | |||
| 08/18/2005 | 108000 | 1 | 09/17/2003 |
| Dt: after parking caller tried to start vehicle and it would not start. caller stated vehicle was making a ticking noise when he started it and then it would stop when the vehicle warmed up. dealer and manufacturer have not been contacted yet. *ak | |||
| 11/23/2004 | 15000 | 1 | |
| While driving about 15 mph and turning the corner engine began to knock loudly. consumer contacted the manufacturer, who was very unsympathetic to problem. consumer was furious.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 04/16/2009 | 92500 | ||
| Tl*the contact owns a 2002 chrysler concorde. while driving 65 mph, the vehicle stalled without warning and began smoking. the vehicle was towed to an auto body shop. the technician stated that the timing chain and head gasket failed. the vehicle has not yet been repaired. the failure and current mileages were 92,500. | |||
| 02/27/2009 | 48000 | ||
| Tl*the contact owns a 2002 chrysler concorde. the contact stated that the 2.7 liter engine in his vehicle was malfunctioning. he heard a loud knocking noise and oil was not being pumped into the engine. the contact had the vehicle serviced for an oil change and routine maintenance in hopes that the failure would be corrected. the mechanic informed him that the oil was not the issue; however, the engine was malfunctioning. the manufacturer advised him to get a written estimate and send it to them. the failure mileage was 48,000. | |||
| 04/21/2008 | 40500 | 1 | |
| Engine failure on 2002 chrysler concorde with 2.7l engine. vehicle only has 40,500 miles on odometer. engine fail with no warning. currently vehicle is at chrysler dealer for diagnose and possible repair under extend warranty still in affect (7 yrs. or 100,000 miles). at this time i do not know if the dealer is going to make good on warranty or not. *tr | |||
| 06/01/2007 | 108780 | 1 | 08/03/2002 |
| Tl*the contact owns a 2002 chrysler concorde. while driving 60 mph, the contact heard a loud rattling sound coming from the engine. the vehicle is no longer able to be driven. the fuel system was unknown. the current and failure mileages were 108,780. | |||
| 03/01/2007 | 70000 | 3 | 02/15/2007 |
| Tl*the contact owns a 2002 chrysler concorde. while driving 30 mph, the vehicle shut off without warning. the contact stated that the vehicle fails to start occasionally. the dealer performed a tune-up on the vehicle. approximately three weeks later, the vehicle began to overheat. the mechanic stated that the vehicle needed a transmission flush, belts, and a new water pump and performed the repair. approximately two days later, the engine completely failed without warning. the mechanic stated that the engine was blown, but was unable to determine the cause of failure. the current mileage is 75,000 and failure mileage was 70,000. | |||
| 10/10/2006 | 130000 | 1 | 12/01/2001 |
| Dt*: the contact stated while cruising 65 mph on the highway under normal road conditions, the oil light illuminated, and the engine made a clunking sound before the engine stalled. the vehicle was towed to an independent mechanic, who determined that the engine had a 90 degree turn, and a buildup of oil sludge. the dealer was notified and determined that the vin # did not fit under a recall. the vehicle had not been repaired. there are other complaints similar to this such as odi id #10109198. | |||
| 03/06/2006 | 90494 | 1 | 05/01/2002 |
| Dt*: the contact stated without warning at 55 mph the engine stopped. the vehicle was towed to an independent repair shop, which determined there was sludge in the oil and the engine needed to be replaced. | |||
| 12/01/2005 | 68000 | 1 | 01/01/2003 |
| Dt*: the contact stated while parked the vehicle's engine stalled. the vehicle was towed to the dealership after numerous attempts of trying to start the vehicle. the dealership determined the failure is due to sludge in the engine and tension on the timing chain. there were no warning signals indicating a problem with the vehicle before this incident. | |||
| 03/09/2005 | 3 | 02/24/2005 | |
| I purchased a 2002 chrysler concorde lx in february of 2005 and it was serviced at a key chrysler dodge and jeep in xenia oh twice in march of 2005 for an internal oil leak which is now a recurring problem which is going to cost me at least 6500 dollars to fix!!!! chrysler has no intentions on helping to fix my car! i still have a car payment with no car. this is very disturbing to me. being that the oil leak couldn't of been fixed i can't possibly understand why they won't just fix the car. with several attempts to come to some type of agreement i have been unsuccessful. if anyone has any help as to how i can get my car fixed please let me know. *nm | |||
| 10/13/2005 | 88000 | 10/09/2001 | |
| August 2005, my chrysler concord's oil was changed by the dealership, twelve days later my cars engine was knocking loudly, the dealership told me i let the oil run low (which i had not)and sludge was also a problem within the lower engine. they changed the oil again for free, and flushed the sludge from the engine, at my cost. now two months later my cars engine is blown up from the sludge problem in the engine. the dealership park dodge @ 301-737-0088 is quoting me 7,500 to replace the engine. i owe 6,000 on the vehicle which is my final 12 months of payments. my engine has 88,000 miles on it and has been taken very good care of. i have been told four times by the service representative and a salesmen these 2.7 concord engines have a bad sludge problem which causes each engine to be replaced. they stated chrysler is not owning up to the problem. *nm | |||
| 07/23/2005 | 47498 | 1 | 12/19/2004 |
| Dt: 2002 chrysler concord lx. consumer complained of an engine failure. it first started by the engine knocking and light colored smoke from the tail pipe. the car was maintained with oil changes every 3000 miles. took t vehicle o dealer, and they said it was not under warranty. then engine specialist said vehicl needed a brand new engine at the cost of $5500.*ak i was told by the engine specialist that there is defect in the oil pump and it will not maintain oil pressure and this causes oil sludge and this in turn locks the engine up. i have only owned the car 7 months i bought it used and i still owe $9000. on this car now. i have did research on the internet and found at least 900 other cases of this problem. | |||
| 02/01/2004 | 1 | ||
| While driving 30 mph vehicle stalled. driver was not able to restart vehicle and it was towed to a dealer for inspection, and mechanic determined that the engine needed to be replaced. *ak | |||
| 03/01/2005 | 1 | ||
| Vehicle stalled while driving. driver pulled over. but, then was unable to restart vehicle, and had it towed. mechanic determined that the engine needed to be replaced due to sludge build up. *ak | |||
| 01/21/2005 | 74000 | 1 | |
| While traveling at 30 mph vehicle lost power, causing it to strike a curb. vehicle was towed, and the engine was found to be defective.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 02/10/2002 | 1 | 02/09/2002 | |
| While the consumer was driving the vehicle shout down without warning. *yh | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 11/18/2004 | 31954 | 1 | 10/29/2004 |
| Bought the car used from copper city dodge in rome ny. check engine light was on when test driven. were reassured it would be good when we took delivery. after about two weeks light was back. dealer said it was bad gas cap and fixed. about two weeks or so it was back on. dealer said it needed to be reset, fixed. about two weeks it was back. dealer said it was evap canister, rollover valve and an emissions valve, claimed fixed, charged us about $400. about two weeks or so it was back again. dealer said it was a bad fuel pump would be about $700. took car to usual family mechanic who had to replace everything dealer claimed to have replaced. our mechanic said it all tested bad. after a month or so light was back on. car runs ok but check engine light won't go away. this has been an ongoing problem since we've owned the car. called chrysler and was told we'd have to work it out with the dealer. i will not pay the dealer another red cent to fix a problem that's been there since we took delivery. i should have never paid them for repairs to begin with. *nm | |||