Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| COMMUNICATIONS - HORN ASSEMBLY | |||
| 05/15/2003 | |||
| The cruise control,and horn began malfunctioning about 6 months after i bought my used mini van. i now have no horn or cruise and air bag is is dought. i have heard that the clockspring in the 1996 dodge vans have been defective. i need to know if the new ones have been inproved, or if they or going to be replaced as a matter of safty. also from time to time the wiper blades come on and go off by them selves. and one time the radiator fan came on the middle of the night by it self and drained the battery dead. i also have a simmy in the front end at 35 to 45 miles per hour. | |||
| 07/20/2004 | 1 | 07/20/2004 | |
| The airbag light is on, the horn does not work, and the crusie control does not function......a clockspring malifuntion from all reports....and definetly a safety issue and hazard. will attempt to replace but at a high cost.... | |||
| 07/07/2004 | 1 | ||
| I complained to the chrysler's customer service department requesting that they fix a defective part free of charge. they refused to repair it for free and recommended that i fix it asap since its not safe to drive. it is a defect and i have even read it as a recall in other documents. the airbag and the horn does not work. texas will not even safety approve my vehicle without this being fixed.*ak | |||
| 04/21/2004 | 4 | 01/12/2002 | |
| The vehicle was making a popping noise when accelerating. also, the air conditioner did not work, the electrical doors were defective and horn did not blow. *ak *sc *jb | |||
| 03/31/2004 | 106000 | 3 | |
| While driving horn/cruise control failed and air bag light illuminated. dealership was notified, but did not resolve the problem.*ak | |||
| 80000 | 3 | ||
| While driving air bag warning light came on and stayed on. when this occurred the horn and the cruise control became inoperative. *ak | |||
| 02/03/2004 | 125000 | 3 | 10/18/1996 |
| The horn on my 1996 caravan has stopped working; the air-bag warning light stays on all the time; the cruise control system is starting to fail.*ak i saw the report that there have been complaints on newer models. i think the range of model years needs to be broadened. i have also seen reports of other 1996/1997 models with the same problems on internet auto repair web sites. | |||
| 08/12/2003 | 115335 | 07/31/2003 | |
| Clockspring mechanism | |||
| 11/01/2000 | 80000 | 1 | 11/01/2000 |
| Wipers turn on intermittently, inappropriately. air bag light illuminated. cruise doesn't work, horn doesn't work. other than that, the car is in excellent condition and has been maintained well. *jb ***dimsii ivoq entry posted after 12/12/02 cut-over to artemis****769501 | |||
| 12/03/2002 | |||
| Consumer states that the vehicle horn does not work. also the airbag light stays on while vehicle is running. consumer states that the vehicle only has high beam lights that work in vehicle. dealer notified. ts | |||
| 10/19/2002 | |||
| Consumer states that while driving at any speed and no warning the clock spring went out causing the consumer horn not to work. dealer notified ts | |||
| 09/12/2002 | |||
| Consumer states that while driving and no warning the horn will operate intermittently. dealer notified. mr | |||
| 01/03/2001 | 1 | 01/01/2098 | |
| Clockspring (located in the steering wheel) failure resulted in loss of use of both airbags, the cruise control and the horn | |||
| 05/01/2096 | |||
| Failure of this part causes the horn and the cruise control to be inoperable and for the airbag light to stay on all the time. with the number of failures of this part, a recall is necessary. many people will not fix at the cost of the part and will be driving an unsafe vehicle.*ak | |||
| 1 | 06/01/2096 | ||
| First the windshield wipers come on automaticall,ythen the cruise control stops, then the horn stops working, then the airbag light comes on, now the car occasionlly doesn't start unless i adjust the steering column | |||
| 07/01/2002 | |||
| Airbag light has come on, and horn is intermittently not working. dealer has been contacted.*ak | |||
| 06/01/2002 | 1 | 05/01/2097 | |
| Airbag light on , no speed control, no horn. airbag light indicates nonfunctioning restraint system. *ak | |||
| 03/15/2002 | |||
| Ea 01 007/air bag clockspring:air bag light remains on while driving, also, both horn and cruise control are inoperative. dealer notified. feel free to provide any further information.*ak | |||
| Airbag light stays on and horn is inoperable due to the body control module. dealer contacted. *ak | |||
| 04/10/2002 | 1 | 01/01/2099 | |
| Failure started as an intermitent illumination of the air bag light. later noticed that the cruise control did not work. april 10, 2002 horn would not sound when attempting to signal another car backing out of a parking spot. avoided the car and an damage. now the air bag light is on constantly. neither the horn or cruise control work and i assume the air bag is inoperative. the van is going in for the fuel rail recall on april 29 and i will ask about the clockspring at that time. | |||
| 04/01/2002 | |||
| Devices on steering wheel do not work. windshield wipers/ cruise control, and horn do not work. please provide any further information.*ak | |||
| 06/15/2001 | 1 | 05/01/1996 | |
| Clockspring failure, air bag light is on and horn does not work. *ak | |||
| 01/01/2002 | |||
| Air bag light is on, and horn/ cruise control do not work. contacted dealer, and dealer is not willing to do anything.*ak | |||
| Defective clock spring caused cruise control/ air bag, and horn to malfunction at the same time. please provide any further information, and vehicle identification number.*ak | |||
| 06/21/2000 | 1 | 05/01/2000 | |
| Airbag light came on and stayed on, no horn or cruise control. a few days later i read about chrysler minivans being investigated because of faulty clockspring assemblies. after reading that, i called our dealer and asked if there was a recall on it. none! this is definitely a safety issue. no airbag, no horn means dangerous driving conditions. we had to pay to have the part replaced. after reading through 96 complaints about this part on your website, i thought i would add my complaint. chrysler paid for our new transmission, but we had to pay labor. also paid for the new elect. for ac knob.*ak | |||
| 09/01/2001 | 1 | 08/01/1996 | |
| The horn, speed control and airbag are all connected to the steering wheel through the clockspring. at this point, both the horn and airbag are completely disabled and the speed control rarely functions. i've called my local dealer about recalls or courtesy repairs and they state that none are allowed for this problem. repairs have not yet been made. *ak | |||
| 11/01/2001 | |||
| Airbag light is on constantly, horn won't blow and cruise control does not work. dealer has been contacted. please provide any further information.*ak | |||
| 02/11/2002 | 07/01/2000 | ||
| Airbag light stays on, horn doesn't work, cruise control doesn't work. i was told by dealer the clock spring needs replacing and that this default could cause the airbags to not deploy in a crash. this is a safety hazard that needs to be recalled by chrysler. *ak | |||
| 10/30/2001 | 500 | 05/01/1998 | |
| The norn does not work/ cruise control does not work, and air bag light stays on, parking brake light turns on every time you turn the wheel to the left! windshield wipers come on and off when they please, we have had the transmission replaced at 68,000 miles, we were told that we cannot pass inspection at our military base overseas until this safety feature is fixed!*ak | |||
| 10/01/2001 | |||
| Air bag light stays illuminated while driving. also, the horn assembly and cruise control are inoperable. please add further details.*ak | |||
| 01/27/2002 | 08/01/1996 | ||
| Horn stopped working also when air bag warning light came on. *ak | |||
| 11/15/2001 | |||
| Ea-01-007; air bag light illuminates on the dashboard. also, cruise control and horn are inoperable. consumer has yet to contact dealer. please provide any further details.*ak | |||
| 01/22/2002 | 0 | ||
| At time of using horn to communicate or alert other drivers, horn will not operate, and could not be fixed by dealer. please provide more information.*ak | |||
| 02/21/2001 | |||
| While driving at any speed the air bag light stays on. horn and cruise control are inoperative. contacted dealer.*ak | |||
| 11/11/2001 | |||
| Airbag light remains illuminated on dash. horn and cruise control are inoperable. dealer has been contacted. please provide further details.*ak | |||
| Horn does not function, and has replaced clock spring. *ak | |||
| 12/27/2001 | |||
| Ea-01-007/clockspring caused air bag light to stay illuminated while driving, and horn/ crusie control to be inoperable. dealer was notified and will replaced clockspring. *ak | |||
| 12/01/2001 | 04/01/1996 | ||
| Air bag indicator light comes on and off while driving. also, horn button doesn't work. *ak | |||
| While driving air bag light illuminated. this caused cruise control and horn to malfunction. please provide any further information.*ak | |||
| 11/01/2001 | 1 | 12/01/1998 | |
| While driving airbag light illuminated, causing cruise control and horn to malfunction. *ak possibly a clockspring failure. *jb | |||
| 12/20/2000 | 1 | ||
| Airbag light on , horn does not work and cruise control does not work. dealer acts as if this is a new problem and has never heard of it. | |||
| Air bag warning light illuminated/ horn and cruise control inoperable/ suspension control arm worn out, and windshield wiper pivots and arms worn out. *ak | |||
| Air bag warning light illuminated/ horn and cruise control inoperable/ suspension control arm wornout, and windshield wiper pivots and arms worn out. *ak | |||
| 08/17/2001 | 1 | ||
| 01 007; air bag clockspring: air bag light remains on while driving, and horn/ cruise control are non operational. dealer and manufacturer have been notified. *ak *slc | |||
| 08/09/2000 | 1 | 12/01/1995 | |
| Dealer diagnosed that the clock spring had failed which in turn caused the failure of an electrical module resulting in disarming the air bag, horn, and cruise control. total cost to repair was $644.14. | |||
| 06/15/2001 | 1 | 05/01/1996 | |
| Clock spring failure causes horn and cruise control to stop working and lights airbag light. this is a serious safety issue.same problem as ea01007. manufacturer is fully aware of the problem, but refuses to cover the repair costs.*ak | |||
| 02/06/2001 | 1 | 03/01/1996 | |
| Clockspring broke airbag light came on and horn/cruise control would not work . replaced, but same symptoms are happening again. transmission failed and was replaced. i found this has happened in so many minivans made by chrysler. | |||
| 07/01/2001 | 12/01/1997 | ||
| With this out your air bags, horn and cruise control fail to operate. *ak | |||
| 06/01/2001 | 1 | 06/01/1999 | |
| Clockspring in steering column failed and my horn and cruise control failed and my airbag light came on. i had the clockspring replaced at a cost of $330.28. | |||
| 05/01/2001 | 0 | ||
| Airbag light came on for about a week. then, horn and cruise control stopped functioning at same time. also, windshield wipers will come on by themselves. consumer has contacted the dealer. please provide any further information. *ak | |||
| 05/15/2001 | |||
| Ea 01 007/air bag clockspring: air bag sensor light remained on while driving. also, cruise control and the horn were inoperative, and windshield wipers would randomly operate while in off mode. dealer/manufacturer were notified. feel free to provide any further details on this matter.*ak | |||
| 1 | 02/20/1996 | ||
| Clock spring broke, causing several safety features in vehicle to become inoperable. horn and cruise control are both inoperable. *ak consumer states that the first indication of a problem was the illumination of the airbag light, and then the cruise control and horn became inoperable, the horn began to sound constantly even with the vehicle turned off and key out of ignition, consumer had to disconnect the horn to get it to turn off. *slc | |||
| 11/02/2000 | 02/01/1996 | ||
| Air bag light came on, then horn and cruise control ceased to work. *ak | |||
| 03/10/2001 | 1 | 05/01/1996 | |
| Air bag light stayed on after starting vehicle up and driving. also, horn and cruise control did not work properly when put to use.*ak clockspring failure. *slc | |||
| 04/24/2001 | 20 | 09/01/1996 | |
| Airbags, horn and cruise control sporaticlly inoperative. *ak | |||
| 04/15/2001 | 1 | ||
| Air bag light has come on and stayed on during normal operation of vehicle. dealership informed consumer that the clock spring was defective. *note, cruise control and horn also failed to function. *ak | |||
| 01/01/2000 | 04/01/1999 | ||
| The air bag light stays on and the horn and cruise control do not work. not sure if airbags would deploy in accident.*ak | |||
| 09/13/2000 | 1 | 05/01/1996 | |
| Cruise control, horn and airbag inoperable. paid $221.60 for repair 9/13/00 at trail dodge dealer in inver gorve heights, minnesota. | |||
| 03/01/2001 | 08/01/1999 | ||
| Horn failed to work, airbag light came on and left directional did not retract. dealer diagnosed as clock spring failure and charged 465.87 to fix. now, i read in paper that this assembly has failed in numerous caravans from 1996 to 2000. please advise if this is going to be a recall and if i can be compensated for my expenditures. in retrospect, it seemed as if the dealer knew exactly what problem i had and what needed to be done when i made the appointment; in other words, mine was not the first problem like this that they saw. thank you | |||
| 04/01/2001 | 1 | ||
| Air bag light has come on and will not go off. consumer has taken vehicle to local dealership, and they informed him that defective component was clock spring. *ak the horn and the cruise control failed as well. *yh | |||
| 09/30/1999 | 2 | 07/01/1999 | |
| The two times we had failures with similar symtoms (horn, engine light, cruise, wipers, etc.... ) different parts were replaced. recently we had another fluke with the wipers going haywire (starting on there own) but it has not done it again since. *ak | |||
| 04/01/2001 | 0 | ||
| Airbag light stays on without prior warning, and there is no horn . dealership is aware of problem.*ak | |||
| 04/02/2001 | 1 | 05/01/1996 | |
| Abs braking system light airbag light are on dashboard. also, horn doesn't work. dealership is aware of problems.*ak dealer replaced clock spring. starter failed and was replaced. *slc | |||
| 01/05/2001 | 06/01/1996 | ||
| The airbag indicator goes off and on. the horn does not work and the cruise control has gotten stuck.*ak | |||
| 12/08/2000 | 1 | 05/01/1999 | |
| Air bag, cruise control, horn, was not working. clockspring was defective. change clockspring myself. | |||
| 09/01/2000 | |||
| Air bag light came on/off/ horn has failed to operate. also, cruise control failed. please provide any additional information/attachments.*ak | |||
| 03/19/2001 | 1 | 08/01/1995 | |
| When turning on the vehicle, i noticed the air bag light did not go off. the next day i saw an article in the paper about the problem and upon checking the horn and cruise control, discovered they did not work either. i took the article to the dealer but they said the item was not under recall and would cost $210 to repair. i'll wait for you to issue the recall!*ak | |||
| 11/01/2000 | 1 | 02/21/2000 | |
| Air bag light has come on. horn has failed, and cruise control did not function. *ak | |||
| 02/15/2001 | 1 | 08/01/1996 | |
| Clockspring failed also disabling the horn and the cruise control. after contacting the dealer about the airbag light being on and describing the symptoms i was told it was going to be the clockspring. the service department acknowledged this is a common failure in the caravan but refused to warrant it as veh out of manufacturers warranty. contacted daimler-chrysler customer service and they acknowledged the problem is widespread but no recall issued and they are unwilling to reimburse me at this time. | |||
| 11/07/2000 | 08/01/1996 | ||
| Multiple warning lights came on, including brake, air bag, fuel. horn stopped working.*ak | |||
| 11/01/2000 | 1 | 02/01/1996 | |
| Air bag light won't go out, horn doesn't work. delayed action because of expense. oil leak: ignored because i thought it was usual valve cover leak. now loses about a quart of oil a day. dealer determined it was head gasket. total cost to be about $1500.00. failure dates approximate. | |||
| 02/01/2001 | 1 | ||
| Had started vehcle when air bag light remained on and failed to go off. horn failed to work as well as cruise control when needed.*ak possible clockspring failure. *slc | |||
| 1 | |||
| Having problems with horn not working when in use. cruise control, when in use, would not work properly, and windshield wipers come on and go off on their own.*ak air bag light is on coincident with other failures. *yh | |||
| 03/14/2001 | 07/01/1997 | ||
| Ea 01 007; air bag clock spring: air bag light stayed on, and horn assembly did not operate. dealer was notified. *ak head gasket and time chain replaced due to tremendous oil loss, engine light is now illuminated, vehicle's temperature gauge went up and vehicle locked up. windshield wipers come on by themselves. sliding door latch inoperable. *slc | |||
| 03/19/2001 | |||
| Was driving and noticed air bag light came on & stayed. horn failed to work properly. had used cruise control, and it failed to work after being initiated.*ak | |||
| Srs light stays illuminated while vehicle is in motion. also, horn assembly and cruise control are inoperable.*ak | |||
| 03/01/2001 | 1 | 10/07/1999 | |
| Srs light stays illuminated while vehicle is in motion. also, horn assembly and cruise control are inoperable.*ak *slc | |||
| Ea-01-007; consumer has noticed air bag light illuminated on dashboard. also, horn was inoperable/ windshield wipers worked intermittently, and electrical door locks failed to lock or unlock. also, note abs brake light illuminated on the dash, brakes have failed. consumer has contacted dealer, dealer unable to determine cause of failures. please provide any further details.*ak | |||
| 04/01/2000 | |||
| Horn stopped working and airbag light was on/off. vehicle had 68,000 miles on it when clock, spring was repaired. since then there have been no problems.*ak | |||
| Ea01007; clock spring failed, causing loss of airbags/ horn and cruise control. please provide further information.*ak | |||
| 03/01/2000 | 2 | 06/02/1996 | |
| Airbag light came on and off, and horn failed on vehicle. dealership repaired defect in clock spring. *ak *slc | |||
| 3 | 04/07/2000 | ||
| While traveling noticed loss of horn. also, air bag indicator light would stay on.*ak | |||
| 1 | |||
| Ea-01-007- consumer has noticed air bag light illuminated on dash. also, horn and cruise control were inoperable. consumer contacted dealer, dealer noticed clock spring in steering column broke, causing problem. *ak *slc | |||
| 03/10/2001 | 1 | ||
| Ea-01-007; consumer noticed air bag light illuminated on dash, horn and cruise control were inoperable. also, windshield wipers worked intermittently. consumer has contacted dealer , dealer noticed the clock spring broke, causing problems. *ak *slc | |||
| Air bag warning light is illuminated on dash panel, horn dose'nt work and cruise control are not working. this is due to a bad clock spring. dealr has been contacted.*ak | |||
| 01/10/2001 | 1 | 07/01/2000 | |
| Air bag light stayed on. shortly after that horn and cruise control stopped working. dealer wanted to fix vehicle and charge counsumer $300.*ak *slc | |||
| 03/08/2001 | 1 | ||
| Airbag light in vehicle has come on, and the horn failed to operate. *ak | |||
| 03/01/2000 | 1 | ||
| Airbag light has come on. also, failure of horn to operate properly. *ak | |||
| 1 | 03/01/1996 | ||
| While traveling, air bag light illuminated for 1 year. dealer has been contacted. consumer lost horn and cruise control. *ak possibly failure of the clock spring assembly. *slc | |||
| 01/01/2001 | 0 | ||
| Airbag light stays on dashboard continously, and horn/ cruise control doesn't work. dealership is aware of problem.*ak | |||
| 02/20/2001 | 1 | 05/31/1996 | |
| While driving airbag light would come on and horn stopped working. consumer felt this may be a problem with clock spring. *ak dealer replaced clock spring. *slc | |||
| Horn and cruise control do not work. also, air bag light stays illuminated on dash panel while driving. dealer has not been contacted. *ak | |||
| Ea-010-007- consumer has noticed air bag light illuminated on t dashboard. also, horn was inoperable/ windshield wipers worked intermittently, and curise control was inoperable. consumer has contacted t dealer, dealer noted spring within steering wheel needed replacing. please provide any further details. *ak | |||
| 09/01/2000 | 1 | ||
| Airbag light constantly stays on. also, horn and cruise control do not work. *ak | |||
| 06/01/2000 | 2 | ||
| Consumer needed to have transmission replaced again because it was shifting incorrectly. problem could've been a rebuilt torque converter they used. clock spring needed to replaced because horn didn't work. also, airbag light stayed on, and cruise control went totally out.*ak drivers side sliding door jams, linkage appears okay. windshield wipers sometomes will not shut off after key is removed. *slc | |||
| 05/01/1999 | 07/01/1998 | ||
| I was pulling out of a parking lot from a stop and the transmission went out. we had no warning whatsoever.the transmission cost us $1800. to replace. the air conditioner has been nothing but problems, we had a new compressor put in and have had the freeon replaced several different times. the clock spring which controls the airbag,cruise control and horn quit working and cost us $200. to have fixed.*ak | |||
| 12/05/2000 | 1 | 10/01/1995 | |
| Failure of clock spring caused failure of airbag, cruise control and horn. chrysler contacted and refused to pay for repair.*ak | |||
| 10/25/2000 | 0 | ||
| While driving down on road and heard noise coming from engine where the belt tensioner was loose, and serpentine belt was not working. also, air bag light will stayed on, and cruise control/ horn will not work. *ak | |||
| 07/25/2000 | 0 | ||
| While driving air bag light will come on/horn will not work/ cruise control malfunctioned, and windshield wipers will come on unexpectedly. *ak | |||
| 02/10/2000 | 2 | 04/01/1996 | |
| On 2/9/00 we brought our 1996 dodge caravan to cerritos dodge to find out why the air bag light stays on. we were told that it was due to the failure of the clock sping part in the steering column. it was also noted that this part needed to be replaced in order for the airbag system to operate properly. i did not have it fixed at this time because i felt this is a safety issue that should be covered by crysler as a recall issue. also it is not covered by our warranty. then on 6/29/00 i brought my caravan in to the same dealership because my horn was not working- another safety issue- and was told it was not working due to the clock spring part. so i went ahead and had it fixed because i felt it had to be a safety issue. i feel that this part needs to be brought up as a recall for safety issue because without it the airbag and the horn cannot work. thank you for your time. larry hill. *ak | |||
| 04/01/2000 | 1 | 03/01/1996 | |
| Horn assembly failed without warning, causing a safety hazard. *ak *ml | |||
| 02/29/2000 | 0 | ||
| While driving two dogs ran out into the street, consumer put on brakes and tried to blow horn, and the horn did not work. also, airbag light came on, and cruise control did not work. took to dealer , and they had to order a clock spring. *ak *ml | |||
| 09/15/1999 | |||
| Airbag light stays on once vehicle is started and causes horn and cruise control not to work. dealer was contacted 6 months ago, and they contacted the consumer 3 months after that to tell consumer that there will be a charge for repairs. consumer believes it is a factory defect. *ak *ml | |||
| 1 | |||
| The horn button is hard to depress. nlm | |||
| 11/25/1999 | |||
| Airbag light came on, and driver's/passenger's airbags seemed to be coming out. also horn was inoperative. if the airbags were to deploy unexpectedly, it might result in a crash. please provide further information. *ak | |||
| 02/13/1999 | |||
| Socket for the light bulbs had melted the plugs. also, serpentine belt was replaced 5 times due to breaking. last belt was shredded to pieces. the tensioner gauge was replaced. in addition, air bag light kept coming on & the horn failed to work when used. taking vehicle to dealer to check problems. *ak | |||
| 11/28/1998 | |||
| When driving the air bag light was coming off and on. consumer had to take the air bag and horn switch to dealer for repairs, and the dealer put in a new air bag and horn. 831047 dup 0f 831604; posted on 09-07-1999. *ak | |||
| 05/01/1996 | 1 | 12/26/1995 | |
| Horn fuse failed. | |||
| 03/03/1996 | |||
| Consumer has contacted dealer on a number of occasions due to inoperative horn assembly. fueses, wiring and other parts have been replaced. problem still exists. *ak | |||
| 01/04/1996 | |||
| Design of horn in middle of steering wheel makes it difficult to activate horn during panic stopping and very frigid weather; caused an accident. *ak | |||