Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
AIR BAGS
04V480000DAIMLERCHRYSLER CORPORATIONfrom 03/01/1998 to 08/31/2000V (Vehicle)95534410/12/2004ODICHRYSLER GROUP LLC10/06/200410/12/2004
Defect SummaryOn certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel.
Consequence SummaryThis condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time.
Corrective SummaryDealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403.
NotesDaimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
AIR BAGS
080110208/19/2002635678Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt10/30/2002
08270009/29/20006092304Subject regarding non-deployed airbag handling procedures. *tt12/04/2000
AIR BAGS - ON-OFF SWITCH ASSEMBLY
08379911/12/1999081798C6089800Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt02/25/2000

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
AIR BAGS - FRONTAL
EA04013CHRYSLER GROUP LLC06/04/200405/25/2005DRIVER AIR BAG CLOCKSPRING FAILURE04V480000
 The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information.

Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
11/18/2011196000
 Tl- the contact owns a 2000 dodge caravan. the contact was traveling 60 mph when the contact crashed into a deer. the air bags did not deploy and the vehicle was destroyed. the vehicle was repaired or inspected for the air bag failure. the failure mileage was 196,000. kmj
11/18/2011196000
 Tl- the contact owns a 2000 dodge caravan. the contact was traveling 60 mph when the vehicle hit a deer. the air bags did not deploy. the vehicle was destroyed in the accident. the vehicle had not been at the time of the complaint. the failure mileage was 196,000.rl
06/01/20111
 2000 dodge caravan. consumer states airbag light intermittently stays illuminated *tgw the consumer also stated when the air bag light illuminated, the horn did not work. the consumer complied with the recall. however, the dealer informed her the clockspring was not the reason the air bag light remained on and there was no problem with the clockspring. the consumer stated she was not given any paperwork on the vehicle stating the clockspring was in working order. when the consumer went to an auto repair shop six months later, it was determined the clockspring was bad. *jb
02/23/2011
 Tl* the contact owns a 2000 dodge caravan. the vehicle was being serviced by an independent auto shop and when the technician activated the horn, the front driver side air bag abruptly deployed without warning. the vehicle was previously repaired in 2007 under a recall associated with nhtsa campaign id number: 04v480000 (air bags). the vehicle was not diagnosed or repaired for the faulty air bag. the failure and current mileage was unknown.
02/23/2011
 Tl-the contact owns a 2000 dodge caravan. the vehicle was being serviced by an independent auto shop; and when the technician activated the horn the front driver side air bag abruptly deployed without warning. the vehicle was previously repaired in 2007 under a recall associated with nhtsa campaign id number 04v480000 (air bags). the vehicle was not diagnosed or repaired for the faulty air bag. the failure mileage was unknown. js
11/01/2010141000
 The horn and cruise control suddenly stopped working and the air bag light came on and wouldn't go off. i went online to see to repair it, and discovered that there had been a recall in 2005 for this problem with doge caravans. i never received a recall notice and the dealer told me i have to pay for the repairs. is there anything that you can do?
01/01/20101550001
 Tl*the contact owns a 2000 dodge caravan. he received a recall notice (see nhtsa campaign id number: 04v480000; component: air bags and contacted his local dealer to make an appointment for the repair. the dealer advised him that the repairs would be made; however, the clock spring was on backorder and they could not make repairs at that time. they also advised him that the clock spring failed. the manufacturer was contacted and stated that the part was on a nationwide back order and did not have an estimated time of arrival. to date, no repairs were made to the vehicle. the failure and current mileages were under 155,000. updated 2/17/10 *cn updated 02/22/10.*jb
12/20/2008
 Tl*the contact owns a 2000 dodge caravan. while proceeding to make a left turn at approximately 30 mph on normal road conditions, the turn signal indicator failed to activate. in addition, the air bag warning indicator illuminated on the instrument panel and remained lit until the engine was turned off. the right turn signal indicator operated intermittently and the horn did not work. the failures occurred without warning. the vehicle has not been repaired. the failure mileage was unavailable and the current mileage was 83,600.
02/01/20091
 There was no incident. the van hasn't been driven in 3 years. air bag light is on and horn don't work. *tr
01/06/2008121700101/01/2008
 Tl*the contact owns a 2000 dodge caravan. while driving approximately 10 mph, the air bags suddenly deployed. the failure caused non-severe burns to the driver's hands. the vehicle was towed to a gas station and the mechanic informed the driver of nhtsa campaign id number 04v480000 (air bags) and referred him to nhtsa. the manufacturer and dealer have not been notified. the current and failure mileages were approximately 121,700. updated 02/05/09. *lj updated 02/10/09. *jb
01/01/20031890001
 I am having difficulties with my vehicle being on a recall list. can a car dealership refuses to fix a part on a nationwide recall list? i have a 2000 dodge caravan. for the past five years, the horn, turn signals, dash lights would become inop but the car would start up. usually i would have to turn the engine completely off and jolt the tilt wheel up and down for it to overcome this defect. it does this intermittently - would be fine for weeks and then act up. now, a new problem is occurring - turning the ignition key is not starting the van. again, if i play with the tilt wheel and keep on turning the key, it will then start. i took it to a automotive repair place and they told me its the 'clockspring'. they told me it is on a nationwide recall since 2004. i never got a notice about this recall. i've owned the car since 2002. so, i took it to jeff wyler's car dealership (springifield, ohio) and they refused to replace the clockspring. the defect is intermittent and this recall must be for the component to be a total failure before replacing, according to them. i am not going to wait for the car's clockspring to fail and also, they can't find out why it is not turning on - because this problem is not related to the clockspring. are they permitted to refuse to replace a recall part? i think the two problems are related. i do not want the clockspring problem to be put oh hold until there is a 'total failure. my wife is the primary driver. *tr
05/11/200789938112/07/2000
 Tl*the contact owns a 2000 dodge caravan. while driving 50 mph under normal driving conditions, the vehicle was struck on the driver's side. the vehicle spun, overturned on its side, and crashed into a ditch. only the passenger side air bag deployed. the driver was flown to the emergency room and is in a coma. the contact has copies of the police report. the engine size was unavailable. the current and failure mileages were 89,938.
12/18/20051
 2000 dodge caravan swerved to avoid a deer and went off the road at a speed over 55 mph, striking the front end and undercarriage as it careened down and then up a drainage ditch, to the extent that parts of the van were torn away from the vehicle and causing the transmission to disengaged. the van then went through a wooden fence striking one of the main posts within the angle outlined on the pamphlet dodge sent in response to my complaint, and finally crashed into a pine tree. the caravan was totaled. the airbags did not deploy resulting in multiple injuries: to the drivers left arm, head when it bounced off the steering wheel repeatedly knocking her unconscious, injuries to the neck and back, and right ribs from the seat belt. we contacted daimler chrysler and were sent a form letter denying any fault in deployment. subsequently we found that there was in fact a recall issued in october 2004 citing the airbag clock spring. *jb
11/11/200434875408/22/2000
 Dt*: the contact stated there is a clicking noise coming from the steering column. in may of 2003, the steering column was replaced and in january of 2004 the clock springs were replaced. in may of 2004, the steering was replaced for the second time and the clock springs were again replaced in august of 2004. there is a nhtsa recall # 04v480000, concerning the air bag clock springs, however when the recall repair was performed on november 11, 2004 it did not remedy the problem. the vehicle is having the same problems again. the dealer has not been notified and no repairs were made. also ,complained about clicking noise in steering, and replaced cclockspring . in addition, replaced canister due to leaking. *ak
12/31/200553000110/01/2005
 Dt: the contact's vehicle rear ended another vehicle at 35 mph and none of the airbags deployed. there was extensive damage to the front of the vehicle. the contact was wearing a seat belt. however, she sustained injuries when her chest struck the steering wheel. a police report was taken at the scene. the vehicle was towed to a towing garage. an insurance adjustor has not inspected the vehicle due to the holiday. no repairs have been made. *ak
01/01/2005112/16/2000
 Recall campaign: clockspring recall. *nm recall# 04v480000. *sc the consumers vehicle had over 70,000 miles, and the recall was only for vehicle with 0-70,000 miles. *jb
11/01/2004
 Received recall notice for clock spring. replaced clock spring. *bf recall# 04v480000. *sc
11/15/20042
 The air bag light appeared on the dashboard and remained on. horn and speed control were operable. consumer took vehicle to the dealer for inspection, and mechanic determined that clock spring needed to be replaced. this vehicle was not on recall. *ak
11/05/20041
 Dealership is not following the guidelines of the airbag clock spring recall 04v480000 in which the clock spring should be replaced on vehicles that have 70000 miles or less. instead they are only inspecting the air bags.*ak
11/01/20041
 The srs light appeared on the dashboard and remained on. the consumer drove to the dealer. the mechanic informed the driver that the clock spring needed to be replaced. please fill in additional information. *jb
10/28/20041
 Dealership refused to honor the air bag clock spring recall 04v480000 because the vehicle had been modified for disability use.*ak
08/07/200487200110/29/1999
 Air bags deployed inadvertently, without adequate cause on sunday august 7, 2004 at around 5 p.m. i was traveling in my 2000 dodge caravan on a lightly traveled gravel surface road that is rough in spots, at 10 mph or less when both front airbags . i stopped immediately, unaware of what had caused them to deploy in the absence of any front end or side collision. given that i was seated upright and not thrown forward by any collision, the driver side bag slighlty contacted the left side of my face, scraping it. my reading glasses, placed on the passenger seat, open, upside down and with lenses facing forward, were flattened by the passenger side airbag. i got out of the vehicle and surveyed the situation. a haed-size stone had contacted the leading edge of the muffler and been rolled up and free. observing no damage of any significance, i consulted my owners manual, stuffed the airbags back into their cavities and drove home, somewhat shaken by the experience. i contacted daimler chrysler. the special investigations team had the vehicle examined. it responded, stating that it feels that the airbags operated properly by deploying in this situation. i challenged the finding and requested a copy of the investigation report. my request was denied by daimler chrysler claiming the information is proprietary. it advised me to persue repairs through my insurance company, or hire my own investigator and attorney. the repair estimate of record is $2893.63, minus a $500 deductible. i have not accepted a settlement or had the vehicle repaired for fear that my insurer will raise my rates to recover the large payout.*ak
01/16/200427000112/09/2003
 04 v 480 000/air bag clockspring: the air bag light remained on while driving. the dealer was contacted, however they informed the consumer that their vehicle was not covered under that recall. *jb
07/22/2004110000208/13/1999
 After starting the vehicle air bag warning light illuminated, and the horn failed intermittently. *ak the dealership repaired the vehicle, however the consumer had to pay for the charges even though there as a recall on models up to 1999. *jb
08/04/200489000309/05/2001
 Another ea04013. airbag, horn, and cruise went out at the same time. bad clock spring.*ak
05/26/20046850010/01/2002
 Air bag light came on intermittently about three weeks ago. two days later, the air bag light went on and stayed on. i then noticed that the horn and the cruise control did not work on the steering column, however, the horn operates when using the keyless entry system. i called a dodge dealership on may 24, 2004 and was told that the problem was most likely a bad clock spring that needed replacement. the work requires removal of the steering wheel. i researched this clock spring problem on the internet and it became apparent that clock spring replacment on certain jeep and chrysler models is fairly common. some models have been recalled because of the clock spring problem.
08/28/20032
 Without warning clockspring failed, causing horn not to work, and air bag light to illuminate. cause has yet to be determined. dealer notified. ak
08/09/20031
 When driving and without warning clockspring failed, causing horn to be inoperative. dealer has been notified. *ak
08/04/2003701001
 Consumer stated on aug. 4 2003, due to brake failure the vehicle was involved in a rear end collision with another vehicle. consumer was not injured in the accident, but none of the air bags deployed. the air bag warning light did not work either. *ph
02/23/20031
 The clock spring snapped, which made the vehicle difficult to turn.*jb
02/10/2003640001
 Consumer was involved in an accident, and the airbags failed to deploy.*jb
09/30/20021
 Consumer states that while driving at 30mph in a frontal collison none of the air bags deployed on impact, causing neck injuries to consumer. nlm
07/18/2002111/01/2099
 The air bag light came on and the horn and cruise control stopped working on 18 july 2002. repairs were delayed until i had $224 to pay the dealer to replace the clockspring on 8 august 2002. technical service bulletin number 0801001, nhtsa number 620059 and engineering analysis ea01-007 describe this problem with this vehicle. recall number 01v153 describes this problem with another dodge truck. all mechanics contacted knew immediately why all steering wheel wiring stopped working at the same time. this is a common problem that should result in a recall.*ak
10/03/2000109/06/2000
 Consumer stated airbag light comes on and goes off at times.*jb
09/06/2000108/14/2000
 Consumer was traveling about 25mph on a ramp. applied brakes and the abs braking system didn't work, and pedal didn't go down to the floor. he hit vehicle in front. there were no injuries. air bags did not deploy.*ak
AIR BAGS - FRONTAL
01/03/20061
 I have a 2000 dodge caravan which i bought in 2000 which at that time i lived in tennessee. in 2006 i moved to florida and had problem as with my horn and the word airbag has been present ever since. asked dealers in florida and they said if no recalls have been issued it would costly for me. currently i have 196,450 miles and just had transmission repaired. i am also starting to have oil pressure problems. i still want to stay with the van but i never received any recalls notice. please advise. thank you! rev. mike vidal *tr
03/14/200695000108/01/1999
 Dt*: the contact stated while coming to a stop at 40mph the contact hit another vehicle in the passenger side and the frontal airbags did not deploy. the airbag light was not illuminated prior to the accident. the vehicle sustained frontal damage and was deemed totaled by the insurance agency. the passenger and driver of the vehicle sustained minor injuries and both were wearing seatbelts. a police report was filed at the scene. the manufacturer was alerted.
09/14/200436000105/26/2000
 Consumer's vehicle was rear ended and forced into another vehicle in front of consumer's vehicle. upon impact, neither frontal air bag deployed. manufacturer was not notified, and no injuries were reported.
06/23/2004130000209/13/1999
 1) driving vehicle on vacation. 2) air bag light came on and horn failed to operate. 3) clockspring in vehicle needed to be replaced. (old clockspring is available). *ak
06/14/200440000206/01/2001
 During a 35 mph frontal vehicle collision front air bags did not deploy. consumer sustained neck injures. dealership was notified, but did not resolve the problem. *ak the consumer stated that the vehicle shifts out of the park position without the foot behing on the brake. 4 year old hit the shift lever and the vehicle rolled down the driveway and across the street. *tc
04/11/200469300109/26/2000
 While driving at 45 mph, the consumer's vehicle was two cars behind a stopped vehicle, making a u turn. the first vehicle was struck in the rear, and the second vehicle bounced back and collided with the front of the consumer's vehicle. the consumer and passenger were wearing seat belts, but the airbags did not deploy. one passenger sustained a bruised chest and abdomen. *ak the vehicle was totaled. *sc *jb
04/05/20041
 While driving 55 mph, both frontal air bags inadvertently went off. the driver was able to maintain control of the vehicle and pull over. both passenger was not hurt. the driver drove the vehicle to the dealer for inspection. the driver will notify the dealer and insurance company. please fill in additional information. *nm
02/20/2004387500107/05/2002
 I own a dodge caravan 2000. the airbag light came on and the horn stopped working. i asked the service advisor at koon's ford (falls church, va 703.241.1000, dealer code 35-44341) if this was normal and they said this was the first car they had seen with these problems (clockspring). i researched this on the internet and i found that 5% of all 1996~2000 caravan models have had the clockspring replaced because of these problems at the cost of the consumer. i believe this is a safety issue, that the 1996-2000 dodge caravan should be recalled and the clockspring mechanism should be repaired free of charge. please let me know if i can provide further information. thank you for your attention to this important safety problem. *jb
01/29/2004670001
 While driving 40 mph vehicle was involved in a frontal collision. traffic suddenly stopped, and consumer's vehicle hit another vehicle. front air bags did not deploy. driver sustained neck injury. front passenger's chest was bruised from the seat belt. four passengers in the rear sustained minor injuries. all passenger were wearing seat belts. front passenger was taken to the hospital for treatment. there was no indication or warning that there was a problem with the air bags before the collision. chrysler was sending a technician to inspect the vehicle. *ak
1
 Request for air bag on and off switch.*mr the consumers vehicle was modified with handicap adaptive equipment, in which her body was closer than 10 inches to the steering wheel. *jb *nlm
06/05/20031
 Consumer states that while driving at 30 mph. vehicle was in a head on collision. consumer states that both of the front air bags did not deploy. dealer notified.*ak
02/10/20031
 Vehicle was involved in a frontal collision . upon impact, air bags did not deploy.*jb....*ak
09/13/20021
 Consumer states while driving 55mph hit a car brodeside and air bag did not deploy. causing serious injuries.
11/15/2001101/01/2001
 Consumer states another motorist ran a red light, consumer hit the vehicle and the airbags did not deploy, consumer suffered injuries.*jb
06/15/2002
 While traveling at 25 mph another vehicle hit driver's front side, and none the airbags deployed. please provide any further information.*ak
12/19/2000107/01/2000
 Initial impact to front driver's side and air bag did not deploy) i had contacted a law firm which indicated they couldn't sue for at least a million dollars, so i contacted daimler chrysler who indicated that they investigated the wreck and reported, ))) that due to the spinning type of accident))) and it was not subjected to the necessary g forces required and that, obviously, in reviewing the police report, this is not the type of impact your vehicle was involved in) the police report indicates that i was doing 50 to 70 mph upon first impact with a guard rail, almost head on) they even indicated specifically that the driver's side air bag did not deploy) i am sure that this was not a valid analysis and wanted to officially inform you that, while i was not seriuosly injured and was alone in the accident, i am concerned that the air bag deployment is faulty in these vehicles) i have pictures of a severly dented steering wheel which happened upon impact) if that's not enough g force, then they need to reengineer the thing!*ak
03/07/2001
 Failure of airbags to deploy. traveling at approximately 40 mph when consumer impacted a cadillac. please provide any additional information/attachments. *ak
09/23/20001
 Had just started to park vehicle when it suddenly accelerated. there was no warning prior to acceleration. vehicle hit a tree, and air bags failed to deploy. vehicle towed to garage where it was repaired. owner believed accelerator became stuck. *ak *slc
 Consumer was driving at approximately 35 mph when another vehicle cut in frontof consumer, hitting vehicle in the front left side. upon impact, dual airbags did not deploy, possibly due to a defective module within airbag. consumer contacted manfacturer . sent an inspecter who inspected vehicle. but, will not release information regarding inspection of vehicle to consumer.*ak
06/15/2000
 While driving at 65 mph consumer's vehicle hit another vehicle. upon impact, third rear seat flew forward, and the children who were seated there, sustained knee injuries. also, driver's and passenger's airbags did not deploy, and did not protect the occupants in the crash. manufacturer was not willing to help. please provide further information. *ak
04/01/20000
 While driving through an intersection about 20 mph another vehicle struck consumer's vehicle on the driver's side, and the air bags deployed, but did not stay inflated for long time. *ak
AIR BAGS - FRONTAL - DRIVER SIDE INFLATOR MODULE
06/09/200216820308/19/2000
 My year2000 dodge caravan slipped away 3 times on road. first time is in june or july 2002 in tucson arizona, then next day i sent it to car dealer for checking it up and they didn't find anything was wrong. the same thing happened early this year in austin, texas and i sent it to dealer to check up again and they didn't find out anything was wrongagain. the third time in mid june and i didn't sent it to dealer this time because i am very disappointed by their previous checking up. now i'm very afraid of driving this car. however, i have to use this car because my family members including 2 kids, grandparents, my husband and i need it and i don't have any money to replace it now. can you help me to find out this solution? thanks.
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
04/30/20042
 While driving, the crs light appeared on the dashboard and remained on. the horn and cruise control would not work. the driver drove the vehicle to the dealer for inspection. the mechanic informed the driver that the clock spring needed replacement due to worn parts. *la
03/01/20041
 Srs light appeared on the dashboard until the vehicle was turned off. also, cruise control and horn malfunctioned. consumer drove the vehicle to the dealer for inspection, and mechanic determined that the clock spring needed to be replaced. *ak
12/15/2001
 Consumer states that air bag light continues to stay on, dealer was notified. please provide additional information. ts
11/07/2002
 While driving intermittently the air bag senor light will come on causing the horn to be inoperative. please provide more details. ts
AIR BAGS - SIDE/WINDOW
12/19/2000107/01/2000
 Initial impact to front driver's side and air bag did not deploy) i had contacted a law firm which indicated they couldn't sue for at least a million dollars, so i contacted daimler chrysler who indicated that they investigated the wreck and reported, ))) that due to the spinning type of accident))) and it was not subjected to the necessary g forces required and that, obviously, in reviewing the police report, this is not the type of impact your vehicle was involved in) the police report indicates that i was doing 50 to 70 mph upon first impact with a guard rail, almost head on) they even indicated specifically that the driver's side air bag did not deploy) i am sure that this was not a valid analysis and wanted to officially inform you that, while i was not seriuosly injured and was alone in the accident, i am concerned that the air bag deployment is faulty in these vehicles) i have pictures of a severly dented steering wheel which happened upon impact) if that's not enough g force, then they need to reengineer the thing!*ak