Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | ||||||||||||||||
| 04V386000 | DAIMLERCHRYSLER CORPORATION | from 10/01/2001 to 08/01/2003 | V (Vehicle) | 681000 | 09/27/2004 | ODI | CHRYSLER GROUP LLC | 08/05/2004 | 08/11/2004 | |||||||
| Defect Summary | On certain minivans equipped with 3.3 or 3.8l v-6 engine, the upper power steering cooler hose may split and cause a fluid leak. | |||||||||||||||
| Consequence Summary | Power steering fluid leakage in the presence of an ignition source can result in an under hood fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the upper power steering cooler hose. this recall began on september 27, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Recall no. d37.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900805 | 11/02/2005 | 1900805A | 10017651 | Revised power steering system bleeding procedures. *sc | 11/14/2005 |
| 1900403 | 08/04/2005 | 1900605 | 10003546 | Steering shudder. *tt | 10/23/2003 |
| 1900303 | 08/29/2003 | 1900801 | 10003545 | Pop/tick sound in steering wheel area. *tt | 10/23/2003 |
| 1900103 | 05/25/2003 | 1900504 | 10001106 | Pop/tick sound in steering wheel area. *tt *mj | 04/14/2003 |
| 1900602 | 05/20/2002 | 1901001 | 634092 | Subject regarding steering shudder. *slc | 09/27/2002 |
| 1901001 | 12/14/2001 | 628332 | Experiencing a shudder (vibration) felt inside the vehicle while turning the steering wheel. *tt | 03/07/2002 | |
| STEERING - COLUMN | |||||
| 1900504 | 10/25/2004 | 1900504A | 10007928 | Pop/trick/creak sound in steering column. *mj *eh | 07/15/2004 |
| 1900603 | 09/26/2003 | 10003991 | Knocking sound from lower steering column. *tt | 11/10/2003 | |
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||||
| C20 | 06/01/2003 | 10002055 | Power steering fluid cooler hoses may split and cause a loss of power assist - customer satisfaction notification no. c20. *tt | 08/12/2003 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 1900701 | 08/03/2001 | 623172 | Information on new power steering fluid.*slc | 10/26/2001 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 1900801 | 11/23/2001 | 628194 | Experiencing a pop/tick sound heard coming from the steering wheel area while the vehicle is in motion. *tt | 03/06/2002 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | ||||||
| PE03012 | CHRYSLER GROUP LLC | 04/09/2003 | 05/29/2003 | POWER STEERING HOSE FAILURE | 04V386000 | |
| Please see attached report. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | ||||||
| PE03012 | CHRYSLER GROUP LLC | 04/09/2003 | 05/29/2003 | POWER STEERING HOSE FAILURE | 04V386000 | |
| Please see attached report. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | ||||||
| PE03012 | CHRYSLER GROUP LLC | 04/09/2003 | 05/29/2003 | POWER STEERING HOSE FAILURE | 04V386000 | |
| Please see attached report. | ||||||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| PE03012 | CHRYSLER GROUP LLC | 04/09/2003 | 05/29/2003 | POWER STEERING HOSE FAILURE | 04V386000 | |
| Please see attached report. | ||||||
| STEERING - LINKAGES - DRAG - POWER ASSIST SYSTEM | ||||||
| PE03012 | CHRYSLER GROUP LLC | 04/09/2003 | 05/29/2003 | POWER STEERING HOSE FAILURE | 04V386000 | |
| Please see attached report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/25/2008 | 66384 | 1 | |
| Backed out of garage on cold morning and couldn't turn steering wheel (especially to the left) until several minutes of idling and forcing to extreme right and then to left, several times, problem is getting worse and even after driving several miles, it has hung up on left turns requiring a slight right turn and janking to left in cold temperatures. *tr | |||
| 11/25/2008 | 66384 | ||
| Backed out of garage on cold morning and couldn't turn steering wheel (especially to the left) until several minutes of idling and forcing to extreme right and then to left, several times, problem is getting worse and even after driving several miles, it has hung up on left turns requiring a slight right turn and janking to left in cold temperatures. | |||
| 03/26/2009 | 129000 | ||
| Tl*the contact owns a 2002 dodge caravan. while driving between 25-30 mph on normal road conditions, the vehicle was operating normally. when the contact reached his destination, he noticed a massive loss of power steering fluid. he could not turn the steering wheel as intended. there were no warning indicators illuminated on the instrument panel. roadside assistance was called to the scene and the vehicle was towed to an authorized dealer. the technician stated that the failure was related to the power steering hose. the vehicle was repaired. the vehicle was previously repaired according to nhtsa campaign id number 04v386000 (steering;hydraulic power assist;hose, piping, and connections), but it has proven to be insufficient and has not prevented future leakage or failures. the failure and current mileages were 129,000. | |||
| 01/01/2008 | 1 | ||
| For 2002 dodge caravan: many dodge caravans 2002 - 2004 have been recalled for odi defective power steering power assist hose, piping and connection. this is recall # d37. why is my vehicle not included in this recall? my van is having this exact problem. this is a fire hazard. i want my car recalled and fixed, please. *tr | |||
| 11/06/2007 | 30 | ||
| I have had 2 recalls taken care of however the steering in my 2002 caravan still continues to lock up when making turns. this has caused me to almost have more than one collision because this can happen when pulling out in traffic and turning. i am a busy mother with four children who depend on me for their safety. today my son who is in college borrowed my van to go to school and almost had an accident. this is why i am doing research on this problem. if you force the steering it will finally break away and continue to steer however you do not know when to expect it to be defective. i thought when i took care of the recalls that this would fix the problem however, we still have to battle with this problem on a regular basis. most of the time it happens when the weather turns colder. i have not been informed of any new recalls on my vehicle. we keep a regular check on the fluids so i know this is not the problem. i would appreciate something being resolved before one of my children or myself end up deceased. *tr | |||
| 12/27/2005 | 19000 | 2 | 03/07/2002 |
| I heard a banging noise while driving on the highway at 50 mph. so i called my dealer to schedule an appt for multiple of reasons and they found the following issues again with my car; my front brakes (shoe pades, rotor's turned) needed to be replaced again since i've had this car and the car only has 45,000 miles on it and previous to that, the dealer replaced the shoe pades again at 19,000 miles?? also at 19,000 miles, the dealer had to replace the bushings and links for the front end and again at 45,000 miles two days ago. i am strating to wonder if there is a direct link between the two parts going prematurely. i also had to replace all four tires because due to the wear/tear on them becasue they were unsafe. the dealer won't warrenty them, so i had to buy new set of tires at 19,000 miles. i think the tires worn out prematurely due to all the front end problems that i am having. there also have been a number of power steering issues with my vehichle since i purchased it. i believe there has been two recalls on the power steering unit and had the dealer take care of them.(had the car towed because the power steering won't work and it leaked all over my new driveway) i 've had the car back to the dealer 3 times for power steering leaking. the latest new was the a boot of some sort in the rack-and-pinion steering was the cause of the power steering leak and they also found an oil leak on the headcask cover too. after everything was finally finihsed (after 2 days) i picked up the car and drove it home but i am going to bring it back to the dealship because now the car is swaying left/right and the dealership said they did a front end alignement because of all the work they had to due to the vehicle. *jb | |||
| 11/01/2005 | 46000 | 10 | 02/14/2002 |
| Steering failure. when turning the steering to the far left or right, the steering wheel sticks in that position and releases only after several attempts. in normal straight ahead operation there is a very noticeable noise and coming from the steering apparatus. i believe this to be a dangerous situation. i have contacted chrysler, they opted to do nothing--suggested that i get it repaired. *nm | |||
| 01/30/2003 | 1 | 04/10/2002 | |
| The vehicle slid on some ice and the front axle broke in half. dealership worked on the power steering prior to the incident. *tt *jb | |||
| STEERING - COLUMN | |||
| 05/03/2006 | 49100 | 1 | 01/10/2003 |
| Had rack in pinion and front end work done december 28, 2005 and took back the car on january 2006 twice for front end not being aligned. took the car back to deal to have them look at ignition and alarm because car won't start and alarm light was flashing. steve- fixed the alarm but also notice that the steering wheel won't lock and the ignition was having issues starting car. he suggested scheduling an appointment to get them fixed, got the car back today and the steering wheel still isn't locking. back in dec-jan service dates, densie-service advisor stated that they replaced my steering column with a rebuilt because the had issues fixing my original one. now the ignition issues has happened and the dealer and service manager stated that the rebuilt steering column was never replaced or in the computer history. denise is no longer working at the dealership and i had to pay for the replacement parts for the ignition problems. *jb | |||
| 06/02/2004 | 1 | 04/20/2003 | |
| Contact stated: contact received a recall on the steering column. she had the steering column replaced twice, but was still is messing up. while turning the wheel in either direction it made a noise. contact has the last recall letter and she could get the service invoices from dealer if we needed them.*ak | |||
| 03/12/2005 | 55000 | 1 | |
| 2002 dodge caravan sport. 1) vehicle equipped with tilt-wheel. driver attempted to ajust wheel. (2) tilt-wheel would not lock into place, leaving steering wheel flopping up and down. extremely difficult and unsafe to drive vehicle in this condition. almost caused loss of control/accident.*ak | |||
| 10/28/2003 | 9660 | 1 | 09/21/2001 |
| After 8 repair attempts there continued to be a ticking noise in the steering column upon tight turns, such as parking lot maneuvers. this is most noticeable on high temperature days. there is a less noticeable tick in the steering column at 25-30 mph slight correction steering.*ak | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 07/11/2004 | 52500 | 1 | |
| During routine inspection dealership informed the consumer that steering wheel froze which was causing heavy vibration. the problem was not resolved. *ak | |||
| 10/23/2003 | 1 | ||
| When turning the steering wheel towards the right steering wheel locked, causing the consumer to lose control of the vehicle. *ak | |||
| 07/15/2003 | 1 | ||
| While driving around turns steering wheel would lock up, causing driver to lose control.*ak | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 02/14/2008 | 95995 | 1 | 07/10/2004 |
| Tl*the contact owns a 2002 dodge caravan. the power steering fluid begins leaking as soon as the vehicle is started. the vehicle has not yet been taken to the dealer; however, they stated that it had previously been repaired under a recall. the recall number was unknown. the current mileage was 96,014 and failure mileage was 95,995. | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 11/06/2007 | 30 | ||
| I have had 2 recalls taken care of however the steering in my 2002 caravan still continues to lock up when making turns. this has caused me to almost have more than one collision because this can happen when pulling out in traffic and turning. i am a busy mother with four children who depend on me for their safety. today my son who is in college borrowed my van to go to school and almost had an accident. this is why i am doing research on this problem. if you force the steering it will finally break away and continue to steer however you do not know when to expect it to be defective. i thought when i took care of the recalls that this would fix the problem however, we still have to battle with this problem on a regular basis. most of the time it happens when the weather turns colder. i have not been informed of any new recalls on my vehicle. we keep a regular check on the fluids so i know this is not the problem. i would appreciate something being resolved before one of my children or myself end up deceased. *tr | |||
| 02/07/2005 | 3 | ||
| While vehicle was parked driver noticed a liquid leaking from underneath the vehicle. driver was unable to turn the steering wheel. a loud clanking noise was coming from the front. driver took vehicle to the dealer for inspection, and mechanic determined that the steering hoses and transmission shaft needed to be replaced. then, driver informed the mechanic that the problems still occurred, and had not been resolved. *ak | |||
| 10/15/2004 | 3 | 05/15/2003 | |
| Consumer received recall 04v386000 concerning power steering fluid leakage: took vehicle to the dealer on three separate occasions, and consumer continued to smell some type of fluid burning, and steering wheel felt loose while driving. consumer was not able to provide the dealer information at this time.*ak | |||
| 11/04/2004 | 90000 | 2 | 03/23/2002 |
| Brought my 2002 dodge caravan in for a recall replacement on the upper power steering cooler hose , i left the dealership thinking my van was okay boy was i wrong the next day my van started pouring powersteering coolant on the ground and it made a horrible whirling sound , i contacted dealership an was told to bring in and i did but when i got at the dealership they acted like i never called and said they would not look at my vehichle , well i demanded a look before i left and was told there are no problems and if there were they would not cover them due to there stupidness that they dont have time and if problem still persists to bring back in a couple of days , keep in mind my power steering fluid is leaking horribly everywhere and that is what i was there to fix in the beginning because it would catch fire , so i took to another dealership and they told me that my rack n pinnion power steering was burnt up due to faulty installers of the hose . i am going to a different dealership to get the problem fixed correctly and for free . daimer chrysler has been notified of the discrepancy and told me to take to another dodge dealership . so dont deal with elder randall autoplex in marshall, tx.. they do not give u information on the repair being done and u have to complain to get it, supposedly they are mailing it to me - who knows . i will not buy another dodge ever again they are unreliable and dishonest people.*ak | |||
| 09/03/2003 | 14000 | 1 | 05/01/2003 |
| While driving power steering hose failed without warning. *ak while driving at 25-30 mph vehicle's steering wheel started to lock up. the rack and pinion system was replaced to remedy the problem.*mr | |||
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||
| 11/05/2004 | 1 | 02/05/2002 | |
| Vehicle was making a right hand turn when all of a sudden the power steering failed, making it hard to turn. *ak | |||
| 05/01/2002 | 3 | 11/04/2001 | |
| Air bag light illuminated on dashboard. dealer has been notified. however, mechanic can not duplicate the problem. dealer has serviced problem 3 times.*ak consumer adds air bag light is on constantly. occasionally goes off for a few miles. vehicle is leaking power steering fluid. *tt | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 03/28/2008 | 30927 | 1 | 08/15/2003 |
| I have a 2002 grand caravan. there is a loud whining sound from the steering column. i have complained of this problem from the time it was purchased. originally the dealership said they could not duplicate my complaint. after the warranty expired i was told there was an internal leak in the steering column and the rack, pump and lines needed to be replaced. this was done and the noise is still there. *tr | |||
| 01/09/2003 | 17436 | 4 | |
| The vehicle continued to experience problems with the power steering pump, which was replaced 4 times. *jb | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 10/03/2005 | 39000 | 5 | 04/26/2003 |
| Dt: the contact stated therewas a humming noise and tightness in the steering wheel when starting the vehicle in cold or damp weather. the humming noisewas noticeable when turning the steering wheel to either the left or right. the dealer replaced several seals, gaskets, the power steering pump, several hoses ,and wiring. none of these replacement parts solved the problem. the manufacturer told the contact they were aware of this problem, and there may be a recall or an extended warranty within a year. *ak | |||
| 12/01/2004 | 16 | 09/01/2002 | |
| The consumer heard a shuttering noise coming from the front right tire when turning the steering wheel to the right. the rack and pinion was replaced but the problem still existed. *tc the consumer was told the power steering was the problem and had already been replaced. also when the a/c was turned on, it made a loud noise. *sc *jb | |||
| 06/16/2003 | 16169 | 1 | 05/16/2002 |
| Power steering pump makes a loud whin or growl when turning. this is intermittent and the dealer cannot duplicate. i have driven the vehicle 25 miles to their shop with the sound but by the time they get their tech out to check it, it quits. another mechanic has heard it and suggested it is a pressure resistence valve. the dealer changed the pump approx 15 months ago and it quit for about 3 months then it began again. it has gotten increasingly more often and louder. the dealer says that the manufaturer will not allow another random change of the pump under warranty. i have about 4000 miles left on the 36,000 mile warranty.*ak | |||
| 05/01/2002 | 3 | 11/04/2001 | |
| Air bag light illuminated on dashboard. dealer has been notified. however, mechanic can not duplicate the problem. dealer has serviced problem 3 times.*ak consumer adds air bag light is on constantly. occasionally goes off for a few miles. vehicle is leaking power steering fluid. *tt | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 12/02/2005 | 26000 | 1 | 09/20/2002 |
| Dt: the contact took vehicle to a dealership to have it inspected .the mechanic determined the right front tie rod end broke. the vehicle is at the dealership at this time. repairs will be made at the contact's expense. *ak updated 1/11/2006. *nm | |||
| 12/02/2005 | 26000 | 1 | 09/20/2002 |
| Dt: the contact stated during state safety inspection, it was discovered that right front tie rod assembly wore out. the dealer was contacted. this was not covered under a warranty. no repairs have been made. *ak | |||
| STEERING - RACK AND PINION | |||
| 05/03/2006 | 49100 | 1 | 01/10/2003 |
| Had rack in pinion and front end work done december 28, 2005 and took back the car on january 2006 twice for front end not being aligned. took the car back to deal to have them look at ignition and alarm because car won't start and alarm light was flashing. steve- fixed the alarm but also notice that the steering wheel won't lock and the ignition was having issues starting car. he suggested scheduling an appointment to get them fixed, got the car back today and the steering wheel still isn't locking. back in dec-jan service dates, densie-service advisor stated that they replaced my steering column with a rebuilt because the had issues fixing my original one. now the ignition issues has happened and the dealer and service manager stated that the rebuilt steering column was never replaced or in the computer history. denise is no longer working at the dealership and i had to pay for the replacement parts for the ignition problems. *jb | |||
| 08/09/2005 | 51000 | 10 | 03/23/2005 |
| The rack and pinion steering has failed, only to one side so far--to the left, making it very difficult to steer and/or turn to the left. at 51,000 miles, i believe this is very premature for a failure and can become a very serious safety hazard. chrysler will not cover it under warranty. therefore, if other owners have filed complaints and/or requested repairs to this issue, i believe a recall is justified to prevent accidents and prevent very serious injury. *nm | |||
| 11/07/2004 | 2 | ||
| Power steering does not operate, making it difficult to maneuver the vehicle. consumer took vehicle to dealer for a checkup, and results showed that the rack and pinion needed to be replaced. this was the second time that vehicle had to be repaired for the steering.*ak | |||
| 01/01/2004 | 47000 | 2 | |
| Rack and pinion steering failed after being replaced six months earlier. *ak | |||
| 09/02/2003 | 17500 | 1 | 07/15/2002 |
| I noticed grease on the garage floor near the left front tire. took to dealer for assessment and learned that i need new rack and pinion steering -- with only 17,000 miles on the 2002 dodge caravan! i have been told not to drive the vehicle much in the next two days, and they will replace the r&p steering at that time.what if i hadn't paid close attention to the grease near my tire????*ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 03/28/2008 | 30927 | 1 | 08/15/2003 |
| I have a 2002 grand caravan. there is a loud whining sound from the steering column. i have complained of this problem from the time it was purchased. originally the dealership said they could not duplicate my complaint. after the warranty expired i was told there was an internal leak in the steering column and the rack, pump and lines needed to be replaced. this was done and the noise is still there. *tr | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 02/18/2004 | 49500 | 3 | |
| When steering wheel is turned it makes a squeaking noise like it is rusted. vehicle had been to the dealership on 3 separate occasions, but they failed to inspect the steering wheel.*ak | |||