Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
11/09/20111020001
 The drivers side airbag is none functional do to a faulty clock spring. *tr
11/09/2011102000
 The drivers side airbag is nonoe functional do to a faulty clock spring.
11/01/2011100700
 Tl* the contact owns a 2003 dodge caravan. the contact stated that the air bag warning light remained illuminated. the dealer was contacted and advised the contact that clock spring failed and would need replacing. the vehicle was not repaired. the failure and the current mileage was 100,700.
11/01/2011100700
 Tl-the contact owns a 2003 dodge caravan. the contact stated that the air bag warning light remained illuminated. the dealer was contacted and advised the contact that clock spring failed and would need replacing. the vehicle was not repaired. the failure and the current mileage was 100,700. kmj
11/10/200318380312/24/2002
 Tl*the contact owns a 2003 dodge caravan. while attempting to turn the vehicle at 5 mph, the contact heard a sound for the first ten minutes of driving, and then it would stop. the vehicle was serviced by the dealer, but the failure persists. the failure mileage was 18,380. updated 05/20/08. *lj the consumer had problems with the power steering, transmission, rear lights that were hanging, the rear wiper came off, the sliding door did not shut properly. the clockspring was replaced. the engine light was on, the water pump was coming apart the valve cover gasket and oil pan gasket were leaking. updated 05/20/08. *jb
06/25/200633000201/02/2004
 My 1998 dodge caravan suffered from this twice in the 5 1/2 years we drove it. failure of the clockspring, which is located in the hub of the steering wheel. recall no. d17. my 2003 dodge caravan with 33000 miles on it now has the air bag light coming on just like my 1998 did. is there a similar problem on the 2003? *jb
08/27/200544000111/07/2003
 Approx. 10:30 on sat. aug. 27th, 2005 i drove my 2003 dodge caravan to wal-mart on bleachery blvd to get my son a hat for the parade he would be in at noon that day. as i parked my van and turned off the ignition and turned to look for my purse on the back seat, i decided to get out and open the left back sliding door. as i turned getting out of the van the drivers airbag exploded in my back and pushed me the rest of the way out of the vehicle. my father and son were with me and my father called 911. the fire dept. came and made a report because the airbag cause whelps and burns on my back and i later went to the er after my son finished his events for the day. the fire dept. called apd(police)at the time of the incident... the officer (keith mcculloch #2600) said that because i was sitting still and had not hit anything and nothing hit me, there was no accident there was no police report needed.. he then gave me the phone number to the nhtsa and said to file a complaint.... since then i have been trying to get chrysler to resolve the matter quickly so i can get my vehicle back. they have drug their feet on the matter and said that i would have to wait until they made a decision in about 10 working days. the incident is a clear defect and they are trying make it out to be my fault. *jb
11/24/2003182503
 40 to 60 mph rear end crash by bmw into stationary (trans in drive, waiting to exit expressway) 2003 dodge caravan sport - (only driver and front passenger in caravan, both with seat belts fastened) all seat backs collapsed backward, including middle bench, both driver and passenger were flung back causing neck injuries. if a child had been sitting on the middle bench seat they may have been crushed. in addition the driver side visor detached completely (electrical wires torn out from visor light) and flew into the drivers face. the caravan after being hit was pushed into the next car in front of it. neither the driver side or passenger side airbags deployed.*ak
07/31/200364351
 I was driving a rental 2003 dodge caravan from alamo with 6,435 miles on it. i was in a parking lot moving at approximately 3 mph when both the driver and passenger airbags were deployed without warning.*ak
AIR BAGS - FRONTAL
11/18/2008753451
 The air bags in my vehicle deployed by it self with out any reason. *tr
11/02/200670000102/01/2003
 On november 2, 2006 my wife (7 months pregnant) was hit head on by another sedan. she was driving a 2003 dodge caravan. i believe that air bags deployment and vehicle design may have been the cause of serious broken arms/wrist and foot. in addition to wife's injuries, three other passengers also suffered broken limbs and shoulders. *tr
11/02/200671000102/01/2003
 During head on accident, car's air bag broke drivers right arm and shattered wrist. other three passengers and drivers suffered broken right foot and several bruises. *jb
370001
 Vehicle was in an accident. the seat belts did not properly restrain the driver. the air bags also failed to deploy until after the driver hit the steering wheel. *nm *la
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
02/19/200764000101/21/2007
 I have a 2003 dodge caravan and all of a sudden when i slow down the air bag light comes on. i took it in to the dealer and they said it was the clock spring. after doing some research online, i am 1 of thousands of people with this issue. *nm