Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING - TURN SIGNAL - SWITCH | |||
| 07/16/2005 | 47747 | 06/10/2004 | |
| Upon turning my directional on to make the left hand turn it hessitated to come on while the directional still stayed down to go left. after about 10 seconds the directional came on and smoke came out of the steering column as well as a stream of smoke out of the hazard lights button on the steering column. i shut the directional off and the smoke stopped and cleared away. i proceeded to my destination which was about 100 yards away not using the directional again. i called my dealership where i purchased the vehicle from and they said it sounded like the turn signal switch fried. being that the dealership was only about 20 yards away they came and picked my vehicle up giving me a loaner vehicle to use. they told me the part had to be ordered and that it was going to cost about $120.00 for the part and labor. i hung up with them and was not happy. that evening after discussing the matter with my father he and i felt it should not be my responsiblity to pay this amount on a defective part that could have caused serious injury. that next morning i pick up my vehicle and asked the bill to be billed and mailed to my dads business, he owns a napa auto parts store. after having showed my father the bill and he called two other ford dealerships, that he knows and does business with. he told them my situation and they informed us that it is a common problem and that they fix the problems for their customers at no expense to the customer. after fighting tooth and nail all day with my dealerships manager and parts manager the dealerships manager said he would throw the bill out and not charge me because we are good customers. why would two other dealerships perform this at no cost and mine want to charge me? my father has also contacted ford and spoke with a representative about this and he was going to get back to us. why isn't their a recall on this? | |||