Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 08/08/2001 | 0 | 1 | 07/26/2001 |
| My husband and i purchased a 2001 ford expedition xlt in july 2001. we have only received 1 recall on this vehicle which pertained to the pcv valve. we have not been notified of any other recalls by ford. we have checked yahoo.com and currently there are 7 recalls. we are wondering if our vehicle is affected. the vin # is 1fmru15w11lb51388. we are also wondering if there may be a recall on the axles of 2001 makes. a young man wrecked in our front yard the other night because his back right axle broke into and made the back right tire come off and fly across our yard. luckily, he was not hurt. we have 3 children in this vehicle with us and are concerned about their safety as well as our own. thank you for any help in this matter. *jb | |||
| 09/09/2005 | 1 | 09/15/2001 | |
| 9/8/05 my husband called varsity ford about recall of re: cruise on expedition 9/9/05 as instructed, i took expedition to varsity for repair. on way home noticed cruise does not work. my husband had been told this would be a repair not a disconnect so he called varsity. he was told i would need an appt. to check the cruise. i called to make the appt. and stated since the cruise worked fine before the recall work, varsity would not charge me to get it working again. i was told,no. probably the cruise module has blown. varsity rep, monty guy stated would do the check for free but takes no responsibility for repairs. i stated the cruise worked fine before the recall work. i was again told varsity will take no responsibility for any parts going out from recall work. i called ford motor. i was told to have the check for free and if the harness is loose there will be no charge, but ford takes no responsibility for any damage done to the vehicle by the dealer. this is a scam. people, such as myself, are taking their vehicle in to the dealers in good faith for your recall only to get a damaged vehicle back. then the dealer refuses to accept responsibility so he can get the vehicle back in and have charges against the customer. i am in the process of informing all i know with a ford and the state attorney general's office. shame on you. the public looks to you for help. all your recall has done is set good people up for what is to me a blatant scam by ford. *nm | |||