Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||||
| 011801 | 09/01/2001 | 625824 | Subject regarding inadvertent disabling of brake shift interlock. *jg | 12/03/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 11/13/2007 | 75000 | 1 | 10/01/2001 |
| Vehicle transmission failed at 75,000- we had taken the vehicle in 2 separate occasions the first year of ownership concerning the transmission but was advised nothing wrong. *tr | |||
| 10/20/2007 | 51000 | 1 | 02/15/2004 |
| While attempting to shift from reverse to drive, the gear shifter on the column broke in 1/2 while passing into the nuetral position. broken piece in possession. truck was then stuck in nuetral with shifter hanging by a wire. found 2nd 2002 explorer at dealer # 2 with gear shifter breaking in 1/2. *tr | |||
| 10/02/2007 | 34500 | 1 | 05/20/2002 |
| Pulled 2002 ford explorer into covered space at apartment complex and proceeded to put the car into park. while attempting to put the car into the park the gear shift broke off from the steering column. i could not believe what had just happened. excessive force was not used and never in my wildest dreams did i ever imagine this type of failure on a car. later i researched the problem on the internet and found that this is a common problem with the 2002 ford explorer. i can't start the car since it is not in park or neutral. had to have the car towed and according to the internet the replacement part is back ordered until mid november. so, ford is ok with having a product on the road that i cannot drive for 1.5 months because of a bad part? it appears the bad part is made of aluminum which is shocking. will have to get a rental for the entire time i am without the car. this kind of failure is unacceptable and there should be a recall on this problem. *tr | |||
| 07/06/2005 | 65000 | 2 | 01/09/2005 |
| The events leading up to the failure of my vehicle in the middle of a busy interstate was that the overdrive light started to flash which in turn would trigger the check engine light. the failure was a shot transmission at only 60,000 miles. a problem that ford motor company knows about from the hundreds of tech bulletin's i've read. the vehicle was taken into adamson ford in birmingham,ala. and was diagnosed as having trouble codes,p0733,p0735,p0775 and a faulty powertrain control module. after receiving my car and almost $800.00 later,the same thing happened again. the overdrive light started blinking triggering the check engine light. after returning to the dealer whom then informs me that i would have to buy a remanufacturer transmission at over $2200,00 plus labor. i can't afford this and now i'm stuck with a later model car that i can't use, and a high car note. i will never buy another ford again period. *jb | |||
| 01/03/2005 | 45000 | 1 | 11/24/2004 |
| The transmission on my 2002 explorer started shuddering when going up hills, when passing cars, and there is a delay when shifting to reverse. when trying to get into reverse there is also very rough shifting with the delay. these problems started at about 45,000 miles. *jb | |||
| 12/29/2003 | 48065 | 1 | 02/27/2002 |
| While driving you experience a hesitation ford dealership originally said it was a spark plug-and replaced it-problem still exists- currently it is back at the dealership-and at this point they said there is a problem within the transmission but they do not know specifically what problem is-or what if anything they will pay for problem- in the meantime i have to pay for a rental- the suv has 48,000 miles- i have kept up with all services. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 10/03/2007 | 75775 | 1 | |
| I bought a used 2002 ford escape 2 months ago and it was carfaxed and all and nothing was wrong. three weeks ago the engine would stall out when i started the vehicle or when i was driving, i thought it was bad gas, so i fixed it. then it happened again and i thouight it was the battery, so i fixed it. i was frustrated and when it happened again on oct. 3rd, 2007 in the middle of a 7 lane highway. i was scared and upset, and i ended up taking it in again! we found out that there is a recall on 2002 ford escapes with 3.0l v6 engines for the pcm on decelerations below 40 mph because of fuel-air mixtures being sent to the engine. it was issued in april of 2004. i called ford motor company, my dealer that i bought the vehicle from, and another dealer close to me; they all said that there were no recalls on my escape. i looked it up myself and they were correct, but if this recall was already fixed then it was obviously not fixed correctly because the exact definiation of the recall is what is happening with my escape. my complaint is that i think ford needs to acknowledge my exception and know that this is not because the engine needs to re-program itself for a few weeks. it is a recall and i think it needs to be fixed for free, like it is supposed to be. i don't like to be in the middle of a 7 lane highway and loose control of my steering and everything within my car. *jb | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 09/21/2005 | 03/01/2005 | ||
| 2002 explorer rear axle makes howlingnoises when accelerating. ford will not repair rear axle. rear axle needs to be repaired by independent shop. | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 10/20/2007 | 77000 | 1 | 01/15/2007 |
| Beginning of 2006, i purchased my used 2002 ford explorer. around 70,000 miles, about 9 months later, the roaring noise in the rear was unbearable. i put all new tires,i put all new brakes thinking this was causing the noise. finally i went online to find the many, many complaints about the rear end noise. i called ford customer service and they said there was no recalls, even though there are many complaints on this issue, because it is not considered a safety issue. they suggested i have it diagnosed at a ford dealership. on 10/20/07, i had this diagnosis done, and was told it was the rear axle differential and was advised not to drive, or drive as little as possible because it could cease up while driving, and can be a saftey issue if unit fails. the cost of this repair, parts and labor is about $1200. is ford waiting for this to cease up, causing injuries or deaths before they deem it a saftey issue, and recall these vehicles for repair. i cannot afford to repair my vehicle at this time and need my vehicle. *tr | |||
| 06/10/2001 | 20 | 05/01/2001 | |
| No summary listed for above vehicle. *ak | |||