Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||
| 08/01/2003 | 1 | ||
| I have several issues, both back door windows have fallen off track and won't stay up. this happened in september of 07 and a few months later the second rear window did the same. i have to use clear packaging tape to hold them up. the key to the ignition will not turn unless i use something with a hard end and tap it several times. when the ignition problem first happened in september of 2006 i called ford road side service and they recommended tapping the key several times and said they had a growing complaint of this. my trunk lock latch often gets stuck too. jan of 2003 the radio shorts in and out, i never know if it's going to stay on. lastly the passenger rear door look doesn't latch, i think this happened in late 2003 or early 2004. *tr | |||
| 05/21/2005 | 32900 | 1 | 01/01/2002 |
| We recieved a recall notice on two of our ford explorers. it was concerning the glass in the lift gate. the recall stated that the glass could fall out and injure the person openning the window. we had the recall done on two of our vehicles. about 90 days after we had the vehicle repaired the glass did fall out on one of our detectives. we had the window fixed and ford charged us 1029.67 for the repair. our concern is two fold. obviously the original problem still persist and the safty issue is a factor. also we feel that ford should know that the problem is still present and stand behind the repair and figure out another fix. i have gotten no where with ford locally or at their customer relations center | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - SWITCH/WIRING | |||
| 01/29/2005 | 53000 | 1 | 03/20/2002 |
| The rear glass of my ford explorer xlt 2002 explode when the glass was attempt to be closed. pieces of glass traveled about 10 feet from the origin. no one was injured. the glass was completely broken without an apparent reason. now i can not use my car due to the brokenglass. a report was filled with the local police in order to make a report to the car insurer. a new glass will be bought and the price is about $1300 and the half rear door need to be painted at about $150 usd.*ak | |||