Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/01/2012 | 70000 | ||
| The air bag light comes on. we have fixed the problem twice. the seatbelt buckle is unstable which makes the air bag lights come on. hyundai charges to have this replaced even if u have a warranty. | |||
| 12/15/2010 | 12834 | ||
| Tl* the contact owns a 2007 hyundai accent. the contact stated that the air bag light illuminated on the instrument panel intermittently. the vehicle was taken to the dealer for diagnostic testing where the technician replaced the passenger side seat. after the replacement of the seat the failure continued. the vehicle was taken to the dealer a second time where the technician replaced the mat. the contact was later involved in a crash where the air bags did not deploy. the contact sustained injuries to the right knee and bruises to the right hand, fingers and shoulders. the contact sought medical attention from her physician. the police reported to the scene and a report was filed. the vehicle was towed to a body shop for repair. the vehicle was repaired. the approximate failure mileage was 12,834. | |||
| 12/15/2010 | 12834 | ||
| Tl- the contact owns a 2007 hyundai accent. the contact stated that the air bag light illuminated on the instrument panel intermittently. the vehicle was taken to the dealer for diagnostic testing where the technician replaced the passenger side seat. after the replacement of the seat the failure continued. the vehicle was taken to the dealer a second time where the technician replaced the mat. the contact was later involved in a crash where the air bags did not deploy. the contact sustained injuries to the right knee and bruises to the right hand, fingers and shoulders. the contact sought medical attention from her physician. the police reported to the scene and a report was filed. the vehicle was towed to a body shop for repair. the vehicle was repaired. the approximate failure mileage was 12,834. kmj | |||
| 12/15/2010 | 12834 | ||
| Tl- the contact owns a 2007 hyundai accent. while parked the contact noticed the air bag light illuminated on the instrument panel. the warning light would illuminate intermittently. the vehicle was taken to the dealer for diagnostic. the technician replaced the passenger side seat. after the replacement of the seat the failure continued. the vehicle was taken to the dealer a second time. the technician replaced the mat. after the repair the contact was involved in a crash. the air bags did not deploy. the contact sustained injuries to her right knee and bruises to her right hand, fingers and shoulders. the contact sought medical attention from her physician. the police reported to the scene and a report was filed. the vehicle was towed to a body shop for repair. the vehicle was repaired. the approximate failure mileage was 12,834. da | |||
| 02/01/2011 | 70000 | ||
| Tl*the contact owns a 2007 hyundai accent. the contact stated the passenger air bag lamp illuminated. the vehicle was taken to the dealer who diagnosed that the air bag sensor was defective and needed to be replaced. the manufacturer was made aware of the problem who did not offer any assistance since the vehicle was not covered by the warranty. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 74,000. | |||
| 02/01/2011 | 70000 | ||
| Tl - the contact owns a 2007 hyundai accent. the contact stated that the passenger air bag lamp illuminated. the vehicle was taken to the dealer who diagnosed that the air bag sensor was defective and needed to be replaced. the manufacturer was made aware of the problem who did not offered any assistance since the vehicle was not under warranty. the vehicle was not repaired. the failure mileage was 70,000 and current mileage was 74,000. pm | |||
| 05/06/2011 | 35000 | ||
| A car hit my 07 hyundai accent in a head on collision 5/6/11 when they lost control of their car while traveling north on i-275 and crossed over the center median into oncoming traffic traveling south bound on i-275 and hit me head on going about 40-50 mph. none of my airbags deployed. i have severe to moderate injuries and my car has been totalled by insurance company. | |||
| 10/15/2010 | |||
| Tl-the contact owns a 2007 hyundai accent. while driving approximately 25 mph, the contact crashed into the proceeding vehicle. the front end of the vehicle sustained extensive damage. the contact and front seat passenger suffered moderate and severe injuries. the air bags failed to deploy with the level of impact involved. a police report filed was not filed, and the vehicle was driven away from the scene. the vehicle was repaired with the replacements of the radiator, air conditioner compressor and front bumper. in addition, the hood and other components within the front end bumper area were replaced. the failure mileage was unknown. js | |||
| 02/13/2010 | 40000 | 1 | |
| 2007 hyundai accent, ran into ditch. my air bags did not come out i was seriously injured & the passenger with me was also. if the air bags would of came out i know we would of not have been hurt so bad. i have pictures & the car. *tr | |||
| 02/06/2009 | 24500 | 1 | |
| Driving in idaho, the car started to slide on snow and slush hitting a guard rail head on, causing the vehicle to careen from the right to the left side of the road. leaving the road caused the car to flip on the roof, where the engine caught fire. only the driver curtain airbag deployed, resulting in the driver and passenger sustaining unnecessary injury that resulted from hitting the steering wheel and front dashboard which led to being hospitalized. a concussion sustained by the driver as well as knee and back injuries. the passenger sustained injuries to his knees, hands, neck and back. the engine had caught fire and had a open and visible flame seconds after the car came to rest. driver immediately crawled out the broken window and used snow to extinguish the fire. both driver and passenger where wearing a seatbelt. there are pictures and a police report. *tr | |||
| 01/08/2008 | 17245 | 1 | |
| Tl*the contact owns a 2007 hyundai accent. immediately after purchasing the vehicle in january of 2009, the air bag indicator would remain illuminated when the passenger seat was occupied. the failure occurs intermittently. the vehicle was driven to the dealer, but they could not duplicate the failure. the manufacturer was notified and stated that there were no recalls relating to the issue; therefore, they were not liable for the repairs. the current mileage was 17,545 and failure mileage was 17,245. updated 03-04-09 *bf updated 03/05/09.*jb | |||
| AIR BAGS - FRONTAL | |||
| 10/01/2010 | 72000 | ||
| Tl- the contact owns a 2007 hyundai accent. while parked the contact noticed the air bag light was illuminated on the dash board. the vehicle was taken to the dealer where the technicians stated the sensor had malfunctioned and the passengers side seat needed to be replace because the sensor was located in the seat. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 72,000. ds | |||
| 09/30/2008 | 1 | ||
| Car was in an accident and the air bag(s) did not deploy. the was major front end damage done to the vehicle. the accident resulted in some bodily injury that required medical attention. i had spoken to the police officer on the scene, my doctor in the emergency room and the mechanic at the auto body shop and they all said there was no reason that the air bags should not have deployed. *tr | |||
| 10/17/2006 | 34500 | ||
| Tl*the contact owns a 2007 hyundai accent. while driving at any speed, the passenger side air bag icon indicates that no one is sitting in the passenger seat, even when it is occupied. as a result, the passenger side air bag is disabled. prior to the failure, the contact noticed that the indicator light would turn off and on whenever the vehicle was started. the vehicle has been to the dealer several different times, but the failure still persists. the current and failure mileages were 34,500. | |||
| 09/20/2007 | 3452 | 20 | 08/06/2007 |
| Tl*the contact owns a 2007 hyundai accent. the contact stated that the air bag light was illuminated on the driver side. she took the vehicle to the dealer, but they did not recognize the error codes and just turned off the air bag light. the contact was informed that the vehicle was safe to drive. in december of 2007, the light illuminated again. the service department cleaned the connection and cleared the codes. on january 14, 2008, the failure recurred a third time. the dealer cleared the error codes and ordered parts for the seat belts, which regulated the air bag sensor. the light illuminated again a couple of days later and the dealer installed the part for the sensor. next, the passenger side air bag light began illuminating intermittently. when the contact who is 5'7 and 118 lbs would sit in the passenger seat, the light would illuminate. the dealer stated that they could not provide weight regulations (the weight someone should be for the light not to illuminate). they further stated that they could perform a diagnostic on the vehicle. consumer affairs stated that the air bag sensor should engage at 130-140 lbs, while another representative stated the air bag sensor should engage somewhere between 90 and 120 lbs. another department agreed with consumer affairs regarding the weight. as of january of 2008, there was moisture in the tail lights, which could cause poor illumination. the dealer replaced them, but informed the contact that the failure may recur. in addition, the battery failed and the dealer stated that there was something possibly draining the battery when the vehicle was off. the battery was tested and appeared to be fine. the current mileage was 11,070 and failure mileage was 3,452. updated 05/12/08 *bf the thermostat and gasket were replaced. the check engine light illuminated. there was condensation in both tail lights, a noise was heard when shifting into reverse, there was a rattle/clunk when turning corners. updated | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 09/20/2007 | 3452 | 20 | 08/06/2007 |
| Tl*the contact owns a 2007 hyundai accent. the contact stated that the air bag light was illuminated on the driver side. she took the vehicle to the dealer, but they did not recognize the error codes and just turned off the air bag light. the contact was informed that the vehicle was safe to drive. in december of 2007, the light illuminated again. the service department cleaned the connection and cleared the codes. on january 14, 2008, the failure recurred a third time. the dealer cleared the error codes and ordered parts for the seat belts, which regulated the air bag sensor. the light illuminated again a couple of days later and the dealer installed the part for the sensor. next, the passenger side air bag light began illuminating intermittently. when the contact who is 5'7 and 118 lbs would sit in the passenger seat, the light would illuminate. the dealer stated that they could not provide weight regulations (the weight someone should be for the light not to illuminate). they further stated that they could perform a diagnostic on the vehicle. consumer affairs stated that the air bag sensor should engage at 130-140 lbs, while another representative stated the air bag sensor should engage somewhere between 90 and 120 lbs. another department agreed with consumer affairs regarding the weight. as of january of 2008, there was moisture in the tail lights, which could cause poor illumination. the dealer replaced them, but informed the contact that the failure may recur. in addition, the battery failed and the dealer stated that there was something possibly draining the battery when the vehicle was off. the battery was tested and appeared to be fine. the current mileage was 11,070 and failure mileage was 3,452. updated 05/12/08 *bf the thermostat and gasket were replaced. the check engine light illuminated. there was condensation in both tail lights, a noise was heard when shifting into reverse, there was a rattle/clunk when turning corners. updated | |||
| 07/18/2007 | 80 | 3 | 07/17/2007 |
| I purchased a new hyundai accent on 07/17/07 and discovered on 07/18/07 that the airbag sensor for the front seat passenger will not activate for a passenger that is 5'7 tall and 115 lbs. the airbags (front & side) will not deploy in the event of a crash because the sensors installed in the seat do not recognize a person of this stature. the vehicle was brought in for service 3 times for the same problem and in an independent study done by dealership management, 3 out of 10 times the sensor did not detect a person of this stature. this was tested on a floor model in the showroom with the same results. hyundai engineering department has refused to proceed with a claim for defect and stated to me that a person of this size needed to ride as a backseat passenger. they advised no further action would be taken and determined the sensor was working within manufacturer's guidelines. there is no written guideline for weigh standards and this is clearly a safety issue that i refuse to accept. updated 01/11/08. *lj updated *jb | |||
| 05/12/2007 | 6 | 05/12/2007 | |
| I purchased a 2007 hyundai accent on may 12, 2007. on the day i purchased the vehicle i realized that the passenger air bag would not activate when my fiance sat in the seat. we pointed this issue out to the salesman , and he suggested i bring the car in on monday to get the sensor checked out. i brought the car in to the dealership service department on may 14, 2007. the service department could not find any problem with the sensor. later that day i had my fiance sit in the passenger seat again the sensor still did not recognized her as large enough to activate the air bag system. i went back to the dealership service department on may 17, 2007 to have them look at the sensor again. they indicated that there was nothing they could do because their system showed the sensor as operating properly. i then called hyundai manufacturing consumer affairs office to discuss the problem. hyundai manufacturer's current position was that the sensor was functioning properly. however, i have done some research on the compliance requirements for the advanced passenger air bag systems. the results of my research showed that my car was not in compliance with either of the testing methods available for the manufacturer to use. i was awaiting for a final response on the problem from hyundai. *ak | |||