Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| CSN-J34 | 03/01/2010 | 10033812 | Chrysler (jeep): steering damper. the steering damper on vehicles may degrade resulting in a loss of steering system damping. a new steering damper, mounting bracket and attaching fasteners must be installed. *pe | 09/20/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/13/2011 | 13411 | ||
| I purchased my new 2010 jeep wrangler sport unlimited on march 02, 2011 with 4,839 miles on it. the vehicles manufacturer warranty became effective on march 02, 2011 and extended to 40,839 miles. i returned the vehicle for service for the same front end problems (vibration, play in front end, etc - though described slightly different on some work orders) eight (8) times from october 13, 2011 through june 13, 2012. during that time there were four (4) service attempts to repair the problem 10/13/11 mileage 13,411 - 6/13/12 mileage 23,352 - services recommended and performed range from tire rotation, tie rods and damper replaced, toe adjustment, and lower sheering shaft replacement. 3/07/13 mileage 34,829 - i brought the vehicle in for routine nc inspection. inspection passed. 3/09/13 as i traveled out of town with my children we experienced a frightening and stressful time. when driving at highway, or near highway speeds, and going over a bump the front end would begin, at random times, to have so much play and the steering would shake violently making it difficult to control the vehicle. this caused me to have to slow to the side and pull off the road. this repair issue has now escalated to the point that it is a dangerous safety hazard to my children and myself. since this incident i have discovered this a known problem with the year, make, and model of my vehicle. below you will find two links to videos demonstrating the violent shaking which occurs due to this problem. one is a perspective from outside the vehicle. the other is from inside the vehicle. though the gentleman in the video seems to enjoy the violent shaking i assure you it was simply a terrifying experience for a mother traveling out of town alone with her children. http://www.youtube.com/watch?v=vwiv23dlhmy http://www.youtube.com/watch?v=gupyhm1pccy | |||
| 01/18/2012 | 18000 | ||
| Owner reports: unexplained vehicle fire under normal driving conditions in a city road. (35-45 mph) 2010 jeep wrangler while moving, owner/driver noticed smoke coming out from the sides, front and inside cabin area, and the permeating smell of burning plastic and vehicle fluid(s). immediately, the power-steering system lost functionality while owner tried to pull-over to the shoulder of the road. the vehicle failed to maneuver properly and with ease. without any prior warning from vehicle the engine compartment area suddenly caught on fire while vehicle was still moving. visible fire flames ensued from the hood area. owner immediately stopped, turned off ignition and proceeded to use a fire extinguisher. that, when owner arrived at front of vehicle, he saw flames protruding from under the hood. owner proceeded to open hood to fight fire with his own fire extinguisher . owner had to, immediately, jump-back because hot oil/fluids (power steering, transmission coolant fluid) was gushing out in massive amounts. despite owner's attempt to extinguish flames, the engine | |||
| 10/13/2011 | 13411 | ||
| I purchased my new 2010 jeep wrangler sport unlimited on march 02, 2011 with 4,839 miles on it. the vehicles manufacturer warranty became effective on march 02, 2011 and extended to 40,839 miles. i returned the vehicle for service for the same front end problems (vibration, play in front end, etc - though described slightly different on some work orders) eight (8) times from october 13, 2011 through june 13, 2012. during that time there were four (4) service attempts to repair the problem 10/13/11 mileage 13,411 - 6/13/12 mileage 23,352 - services recommended and performed range from tire rotation, tie rods and damper replaced, toe adjustment, and lower sheering shaft replacement. 3/07/13 mileage 34,829 - i brought the vehicle in for routine nc inspection. inspection passed. 3/09/13 as i traveled out of town with my children we experienced a frightening and stressful time. when driving at highway, or near highway speeds, and going over a bump the front end would begin, at random times, to have so much play and the steering would shake violently making it difficult to control the vehicle. this caused me to have to slow to the side and pull off the road. this repair issue has now escalated to the point that it is a dangerous safety hazard to my children and myself. since this incident i have discovered this a known problem with the year, make, and model of my vehicle. below you will find two links to videos demonstrating the violent shaking which occurs due to this problem. one is a perspective from outside the vehicle. the other is from inside the vehicle. though the gentleman in the video seems to enjoy the violent shaking i assure you it was simply a terrifying experience for a mother traveling out of town alone with her children. http://www.youtube.com/watch?v=vwiv23dlhmy http://www.youtube.com/watch?v=gupyhm1pccy | |||
| 01/18/2012 | 18000 | ||
| Owner reports: unexplained vehicle fire under normal driving conditions in a city road. (35-45 mph) 2010 jeep wrangler while moving, owner/driver noticed smoke coming out from the sides, front and inside cabin area, and the permeating smell of burning plastic and vehicle fluid(s). immediately, the power-steering system lost functionality while owner tried to pull-over to the shoulder of the road. the vehicle failed to maneuver properly and with ease. without any prior warning from vehicle the engine compartment area suddenly caught on fire while vehicle was still moving. visible fire flames ensued from the hood area. owner immediately stopped, turned off ignition and proceeded to use a fire extinguisher. that, when owner arrived at front of vehicle, he saw flames protruding from under the hood. owner proceeded to open hood to fight fire with his own fire extinguisher . owner had to, immediately, jump-back because hot oil/fluids (power steering, transmission coolant fluid) was gushing out in massive amounts. despite owner's attempt to extinguish flames, the engine | |||
| 10/13/2011 | 13411 | ||
| I purchased my new 2010 jeep wrangler sport unlimited on march 02, 2011 with 4,839 miles on it. the vehicles manufacturer warranty became effective on march 02, 2011 and extended to 40,839 miles. i returned the vehicle for service for the same front end problems (vibration, play in front end, etc - though described slightly different on some work orders) eight (8) times from october 13, 2011 through june 13, 2012. during that time there were four (4) service attempts to repair the problem 10/13/11 mileage 13,411 - 6/13/12 mileage 23,352 - services recommended and performed range from tire rotation, tie rods and damper replaced, toe adjustment, and lower sheering shaft replacement. 3/07/13 mileage 34,829 - i brought the vehicle in for routine nc inspection. inspection passed. 3/09/13 as i traveled out of town with my children we experienced a frightening and stressful time. when driving at highway, or near highway speeds, and going over a bump the front end would begin, at random times, to have so much play and the steering would shake violently making it difficult to control the vehicle. this caused me to have to slow to the side and pull off the road. this repair issue has now escalated to the point that it is a dangerous safety hazard to my children and myself. since this incident i have discovered this a known problem with the year, make, and model of my vehicle. below you will find two links to videos demonstrating the violent shaking which occurs due to this problem. one is a perspective from outside the vehicle. the other is from inside the vehicle. though the gentleman in the video seems to enjoy the violent shaking i assure you it was simply a terrifying experience for a mother traveling out of town alone with her children. http://www.youtube.com/watch?v=vwiv23dlhmy http://www.youtube.com/watch?v=gupyhm1pccy | |||
| 01/18/2012 | 18000 | ||
| Owner reports: unexplained vehicle fire under normal driving conditions in a city road. (35-45 mph) 2010 jeep wrangler while moving, owner/driver noticed smoke coming out from the sides, front and inside cabin area, and the permeating smell of burning plastic and vehicle fluid(s). immediately, the power-steering system lost functionality while owner tried to pull-over to the shoulder of the road. the vehicle failed to maneuver properly and with ease. without any prior warning from vehicle the engine compartment area suddenly caught on fire while vehicle was still moving. visible fire flames ensued from the hood area. owner immediately stopped, turned off ignition and proceeded to use a fire extinguisher. that, when owner arrived at front of vehicle, he saw flames protruding from under the hood. owner proceeded to open hood to fight fire with his own fire extinguisher . owner had to, immediately, jump-back because hot oil/fluids (power steering, transmission coolant fluid) was gushing out in massive amounts. despite owner's attempt to extinguish flames, the engine | |||
| 07/01/2011 | 25000 | 1 | |
| When you hit speeds of 55 mph or above and hit a small bump, my jeep starts to shake. took it in to jeep and they stated that is is called the death wobble. correct term in the winter, in snow and in a jeep. third time in the jeep dealership and the only change has been the steering stabilizer without success. *tr | |||
| 07/01/2011 | 25000 | ||
| When you hit speeds of 55 mph or above and hit a small bump, my jeep starts to shake. took it in to jeep and they stated that is is called the death wobble. correct term in the winter, in snow and in a jeep. third time in the jeep dealership and the only change has been the steering stabilizer without success. | |||
| 02/16/2013 | 75490 | 1 | |
| While driving at 65 mph, my jeep started shaking uncontrollably and violently. i had no control in the car, the only thing i could do was push the brakes. i pulled my 6 speed jeep into neutral and started slowing down and letting it glide to the side of the road. still shaking as i am slowing down, the jeep feels like the whole front end is going to shake apart. all cars behind me slammed on their brakes because they saw i had no control of my jeep. a state police trooper followed me to the dealership. there is no broken axles, loose tires, tire pressure is good. they said they could not find anything in the express service center. this is a 2010 wrangler with 75,000 miles that is driven on the highway daily for educational purposes. there must be something done about this death wobble. *tr | |||
| 02/16/2013 | 75490 | ||
| While driving at 65 mph, my jeep started shaking uncontrollably and violently. i had no control in the car, the only thing i could do was push the brakes. i pulled my 6 speed jeep into neutral and started slowing down and letting it glide to the side of the road. still shaking as i am slowing down, the jeep feels like the whole front end is going to shake apart. all cars behind me slammed on their brakes because they saw i had no control of my jeep. a state police trooper followed me to the dealership. there is no broken axles, loose tires, tire pressure is good. they said they could not find anything in the express service center. this is a 2010 wrangler with 75,000 miles that is driven on the highway daily for educational purposes. there must be something done about this death wobble. | |||
| 11/03/2012 | 11000 | ||
| Tl* the contact owns a 2010 jeep wrangler 4x4. the contact stated that while driving approximately 35 to 55 mph the front end of the vehicle would shake violently. the contact merged to the side of the road in order to regain control of the vehicle. the contact stated that when she began driving again at approximately 35 mph the power steering failed. the vehicle was unable to be driven and as a result the vehicle was towed to a dealer. the vehicle has not been diagnosed. the manufacturer was contacted but they offered no assistance. the failure and current mileage was approximately 11,000. the vin was unavailable. | |||
| 11/03/2012 | 11000 | ||
| Tl-the contact owns a 2010 jeep wrangler 4x4. the contact stated that while driving approximately 35 to 55 mph the front end of the vehicle would shake violently. the contact merged to the side of the road in order to regain control of the vehicle. the contact stated that when she began driving again at approximately 35 mph the power steering failed. the vehicle was unable to be driven and as a result the vehicle was towed to a dealer. the vehicle has not been diagnosed. the manufacturer was contacted but they offered no assistance. the failure and current mileage was approximately 11,000. the vin was unavailable. pmb | |||
| 11/03/2012 | 11000 | ||
| Tl-the contact owns a 2010 jeep wrangler 4x4. the contact stated that while driving approximately 35 to 55 mph the front end of the vehicle would wobble extremely bad. the contact pulled to the side of the road to gain control over the vehicle. the contact stated that when she began driving again at approximately 35 mph the power steering went out. the vehicle was unable to be driven so she had the vehicle towed to a dealer. the vehicle has not been diagnosed. the manufacturer was contacted but they offered no assistance. the failure and current mileages were approximately 11,000. the vin was unavailable. tb | |||
| 10/21/2011 | 18405 | 1 | |
| I was driving vehicle on major highway at approx. 60 mph when i hit a couple bumps in the road, the vehicle steering wheel starting shimming very hard, the vehicle starting wobbling out of control, had to bring the vehicle to a complete stop to get the wobbling and shaking to stop. took vehicle to the dealership where i purchased it they told me the steering dampener was bad and they replaced it. the second time this happened was approx. 05/02/12 with 26,014 miles exact same thing happened, took vehicle back to dealership and was told again steering dampener was bad and they replaced it,this time the dealership service manager told me that this has been going on for a while with jeeps and was called the death wobble. again approx.07/31/12 with 31,306 miles this uncontrollable wobble happened again,back to the dealership, called jeep case management, they told me the dealership would have to find out what was making the dampners go out, the dealership replaced the dampener and front trac bar,re-aligned the front end. i have now opened a new case with jeep management again for the exact problem, 10/15/12 the vehicle is back at the dealership with 33,900 miles with same problem. jeep case management says they are going to replace the tires to see if that's the problem now,but refuses to pay for the tires,claiming they don't make the tires, even though if now the tires are part of the problem of their front end parts being bad causing damage to the tires. this is an ongoing problem that the national transportation safety department needs to force chrysler into a recall to fix this problem before anyone else has an accident or dies from. chrysler is not fixing the problem, they just change the parts out until your warranty expires, chrysler should inform buyers of this problem before it is purchased. this vehicle is all stock parts, not oversized tires or lifted. *tr | |||
| 10/21/2011 | 18405 | ||
| I was driving vehicle on major highway at approx. 60 mph when i hit a couple bumps in the road, the vehicle steering wheel starting shimming very hard, the vehicle starting wobbling out of control, had to bring the vehicle to a complete stop to get the wobbling and shaking to stop. took vehicle to the dealership where i purchased it they told me the steering dampner was bad and they replaced it. the second time this happened was approx. 05/02/12 with 26,014 miles exact same thing happened, took vehicle back to dealership and was told again steering dampner was bad and they replaced it,this time the dealership service manager told me that this has been going on for a while with jeeps and was called the death wobble. again approx.07/31/12 with 31,306 miles this uncontrollable wobble happened again,back to the dealership, called jeep case management, they told me the dealership would have to find out what was making the dampners go out, the dealership replaced the dampner and front trac bar,re-aligned the front end. i have now opened a new case with jeep management again for the exact problem, 10/15/12 the vehicle is back at the dealership with 33,900 miles with same problem. jeep case management says they are going to replace the tires to see if thats the problem now,but refuses to pay for the tires,claiming they dont make the tires, even though if now the tires are part of the problem of their front end parts being bad causing damage to the tires. this is an ongoing problem that the national transportation safety department needs to force chrysler into a recall to fix this problem before anyone else has an accident or dies from. chrysler is not fixing the problem, they just change the parts out until your warranty expires, chrysler should inform buyers of this problem before it is purchased. this vehicle is all stock parts, not oversized tires or lifted. | |||
| 07/28/2012 | 32000 | ||
| Tl- the contact owns a 2010 jeep wrangler. the contact stated that while driving 55 mph, he attempted to turn left when the steering wheel snapped, causing the contact to lose control of the vehicle and crash into a concrete barrier. the contact sustained a split lip and a fractured shoulder. the vehicle was destroyed. the vehicle was not inspected for the cause of the steering failure. the failure mileage was 32,000. kmj | |||
| 12/17/2010 | 3000 | 1 | |
| Main issue - driving down the road hit a bump/uneven patch of road and the car shimmers/jerks/wobbles back and forth providing a feeling of losing control of the vehicle. honestly, i have noticed the shimmering/wobbling/jerking since the first bump i went over with the jeep wrangler. i thought this was normal for jeep as this is my first jeep wrangler i have owned. i even went as far as to remove the original tires (more off road) and get all around tires recommended by the jeep dealer per my private car maintenance specialist. this still did not help. i have this uneasiness when driving the jeep. i have learned to brace myself when i notice rough/uneven road ahead. while traveling northern michigan (i-75) i hit a bump in the road (the road was partially covered with snow), the jeep jerked/shimmered - i spun out of control said a few prayers and was able to bring the jeep back under control without flipping. i sat on the side of the freeway for almost a half hour before i had the courage to continue my journey. my younger adult children and husband do not like to drive my jeep because of this wobble/jerky experience after a bump/even road. they don't feel safe. something needs to be done to correct this problem, before someone is injured or killed. *tr | |||
| 06/06/2012 | 41000 | ||
| Tl* the contact owns a 2010 jeep wrangler. the contact stated that while driving 65 mph, the vehicle began to violently shake. the vehicle had to be slowed down before the shaking stopped. the vehicle was taken to the dealer for a diagnosis and the contact was informed that there was no way to disengage the relay that caused the vehicle to shake. the vehicle had not been repaired. the failure and current mileages were 41,000. | |||
| 06/06/2012 | 41000 | ||
| Tl-the contact owns a 2010 jeep wrangler. the contact stated that while driving 65 mph, the vehicle began to violently shake. the vehicle had to be slowed down before the shaking stopped. the vehicle was taken to the dealer for a diagnosis and the contact was informed that there was no way to disengage the relay that caused the vehicle to shake. the vehicle had not been repaired. the failure and current mileages were 41,000. sm. | |||
| 06/06/2012 | 41000 | ||
| Tl- the contact owns a 2010 jeep wrangler. the contact stated that while driving 65 mph the vehicle begins shaking violently. the vehicle has to be slowed down before the shaking will stop. the vehicle was taken to the dealer for diagnosis and was informed there was no way to disengage the relay that causes the vehicle to shake. the vehicle had not been repaired. the failure and current mileages were 41,000. dt | |||
| 06/23/2012 | 24000 | ||
| While driving down the highway i hit a bump and experienced the death wobble where your car shakes out of control and you have to come to a complete stop to make the front end stop shaking. i have taken my jeep into have this fixed more than once. they claim they had to call the cooperate office because they didn't know anything about the death wobble they said they fixed it and then about a month later did the same thing. i'm not the only person complaining of this problem. ive read online plenty of accidents where people have almost flipped their jeeps because of this problem. | |||
| 04/26/2012 | 30000 | ||
| When driving the 2010 jeep wrangler unlimited sport at 40mph and hit a bump the jeep vibrates and makes you feel like you are losing control of the car. the only way to stop this is to hit the brakes and hope that you do not have to steer the car since you cannot when this occurs. i called the dealership and they had a name for this problem which is death wobble. i also noticed that my tires wear much quicker in the front then the rear of the jeep. | |||
| 02/20/2011 | 22143 | ||
| I was driving and ask of a sudden my airbag light came on. i could hear a clank/clunk in steering column. also horn nor cruise control would work. dealership replaced the clockspring the next day. no reason why. just stated they go out. mine went out at 20xxx miles!!! no recall!! | |||
| 05/31/2010 | 680 | ||
| Tl-the contact owns a 2010 jeep wrangler. while driving at approximately 10 mph a rattle could be heard coming from the steering column. upon examining the steering column the contact noticed a bolt under the steering wheel was loose. the contact also stated that the bolt which mounts the drivers side seat belt to the seat popped out when buckling the seat belt. the vehicle was not taken in to be examined. the failure and current mileages were 680. sm. | |||
| 11/05/2009 | 123 | ||
| Tl* the contact owns a 2010 jeep wrangler. while driving between 20-25 mph on normal road conditions, the vehicle drifted off of roadway. consequently he crashed into a mailbox. upon vehicle inspection he noticed that the towing arm disengaged from the steering mechanism; which could have possibly caused the vehicle to loose control. the front passenger bumper and door was dented. the vehicle was towed to an authorized dealer. the insurance company was investigating the failure. the failure and current mileages were 123. | |||