Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 10/13/2011 | 13411 | ||
| I purchased my new 2010 jeep wrangler sport unlimited on march 02, 2011 with 4,839 miles on it. the vehicles manufacturer warranty became effective on march 02, 2011 and extended to 40,839 miles. i returned the vehicle for service for the same front end problems (vibration, play in front end, etc - though described slightly different on some work orders) eight (8) times from october 13, 2011 through june 13, 2012. during that time there were four (4) service attempts to repair the problem 10/13/11 mileage 13,411 - 6/13/12 mileage 23,352 - services recommended and performed range from tire rotation, tie rods and damper replaced, toe adjustment, and lower sheering shaft replacement. 3/07/13 mileage 34,829 - i brought the vehicle in for routine nc inspection. inspection passed. 3/09/13 as i traveled out of town with my children we experienced a frightening and stressful time. when driving at highway, or near highway speeds, and going over a bump the front end would begin, at random times, to have so much play and the steering would shake violently making it difficult to control the vehicle. this caused me to have to slow to the side and pull off the road. this repair issue has now escalated to the point that it is a dangerous safety hazard to my children and myself. since this incident i have discovered this a known problem with the year, make, and model of my vehicle. below you will find two links to videos demonstrating the violent shaking which occurs due to this problem. one is a perspective from outside the vehicle. the other is from inside the vehicle. though the gentleman in the video seems to enjoy the violent shaking i assure you it was simply a terrifying experience for a mother traveling out of town alone with her children. http://www.youtube.com/watch?v=vwiv23dlhmy http://www.youtube.com/watch?v=gupyhm1pccy | |||
| 12/10/2012 | 41000 | ||
| Bought a certified used vehicle from fairfield dodge, crysler, jeep in muncy , pa and in 4 months of owning this vehicle it had a recall on the transmission skid plate, engine light on due to broken sensor, in need of four brake rotors and brake pades. they stated that when they serviced the vehicle when they purchased it that the rotors were cut for the last time when they certified the vehicle for sale on the lot. and now four months later it needs $1,200.00 worth of repairs. they state that the esim was broken by me or someone that was under the hood and that i would have to pay for the parts but not the labor the same with the brakes. i feel that this vehicle should have never been front line ready or even certified with all these issues, they are very, very poor representitives of your brand. i did not buy a jeep to have major problems within four months of purchase. then when i arrived the day of service they no longer had my recall part they put it on another vehicle that came in before mine. i live two hours away from the dealership and they failed to do there job. | |||
| 10/30/2012 | 40000 | ||
| On the 2010 jeep wrangler (lhd) dashboard, the airbag warning light flashes and chimes while turning the steering wheel while in a forward driving motion. it is an indication that there is something malfunctioning or interfering with the vehicle's airbags. this has been a recurring issue and concern for many jeep wrangler (lhd) owners, including myself, and has been shown time and time again to be caused by a faulty clockspring within the vehicle's steering wheel. owners from all wrangler models from 2007 - 2010 have reported this issue. many of the 2007 models have recieved recall notices from the dealer, as well as right hand drive models. this faulty clockspring is the culprit for potential airbag failure in the 2007 - 2010 jeep wrangler's (lhd) during an accident or premature deployment when simply driving around. daimler chrysler has refused to address the safety concern of their faulty clockspring for the 2010 model, that can cause failure of the vehicle's airbags from properly deploying. | |||
| 06/13/2012 | 21081 | ||
| Tl- the contact owns a 2010 jeep wrangler. the contact stated that while driving 35 mph, the vehicle stalled without warning. the vehicle was towed to the dealer for diagnosis however, the dealer could not diagnose the vehicle. the manufacturer was contacted and stated that they were unsure of the failure. the failure mileage was 21,081 and the current mileage was 27,000. kmj | |||
| 06/13/2012 | 21081 | ||
| Tl- the contact owns a 2010 jeep wrangler. the contact stated while driving 35 mph the vehicle complete shut down. the vehicle was towed to the dealer for diagnosis. the dealer could not diagnose the vehicle. the manufacturer was contacted and they stated there not sure of the failure of the vehicle. the failure mileage was 21,081 and the current mileage was 27,000.jp | |||
| 12/10/2010 | 3200 | ||
| The 2010 jeep wrangler unlimited had been driven approximately 15 miles in stop and go traffic and for the ten minutes prior to the stop at the convenience store had been driven at highway speeds. the driver stopped at a convenience store for 5 minutes, pulled out of the parking lot, and approximately 2 minutes later the jeep had flames shooting out from underneath the vehicle. the driver was able to get into an empty parking lot before the power steering failed and attempted to put out the fire with a fire extinguisher with no success. the jeep was was a complete loss at approximately 3000 miles. the only unusual behavior noted before the fire was that the vehicle stalled when put into reverse on 2 occasions. the jeep was scheduled to go back to the dealer to investigate this problem but then burned to the ground. investigation from the chrysler rep and the insurance rep determined that the cause of the fire was due to debris around the transmission. | |||
| 03/02/2012 | 15800 | ||
| For the past month, after driving for approximately a half an hour or so, i have noticed white smoke coming from the engine compartment sometimes when i stop completely at a stop sign or red light. i have noticed this at least eight or nine times. i do take long trips and it is my daily vehicle and now that i have heard about some 2010 jeep wrangler models experiencing vehicle fires, i wanted to see if there is anything i can do to ensure my family and i's safety as we travel. i appreciate your time in this endeavor and look forward to hearing back from you. | |||
| 03/13/2012 | 25000 | ||
| Stock 2010 jeep wrangler unlimited rubicon ~25,000 miles while driving ~ 25mph on a city street, breaks failed and i drove through a stop sign - i noticed smoke coming from the dash and attempted to pull the vehicle to the side of the road. before i could, the power steering failed and i noticed flames from the drivers side window. i jumped from the jeep. fire services were on scene w/i 2 minutes and jeep was completely engulfed in flames (around engine compartment) w/i 30 seconds. | |||
| 08/15/2011 | 10000 | ||
| Our daughter's 2010 jeep wrangler caught on fire just as she had parked it in her underground parking garage. she was sitting in the car, listening to the end of a song, when smoke started pouring out of the hood of the car. then is burst into flames. she jumped out and ran out of the garage and then called the fire department and us. she had only owned the car for a little over three months and bought it from hampton imports near destin, florida. state farm investigated, as well as the fire department. neither could find a cause. i called chrysler, because i had read that china was no longer allowing the wrangler in their country due to fire concerns. they did investigate and found no cause. i wrote a follow-up letter to the chrysler director of customer relations, asking if they were investigating the safety of all of their jeep wranglers and they never replied to the letter. | |||
| 09/26/2011 | |||
| Driving on i10 west bound from phoenix to california when there was a loud explosion under the feet on the drivers side. pulled over to see what it was and saw flames. tried to put out with a fire extinguisher without success. tried a second extinguisher with the same results. got 90% of my stuff out of the vehicle. it was lifted, with skip plates, winch. total loss. no warning lights, sounds or any indication that something was wrong. | |||
| 09/02/2011 | 25000 | ||
| On 9-2-211 was driving home and smelt something burning. pulled over and noticed smoke coming from under the hood. upon opening hood quickly realized it was on fire. in less than 10 minutes the entire jeep was in flames causing total destruction of vehicle. i bought this vehicle brand new and it had never been wrecked or in the shop for eeed repairs. | |||
| 06/27/2011 | 17050 | ||
| On 6/17/2011 we had our 2010 jeep wrangler unlimited rubicon on an off-road trail in 2wd. the trail can be described as mild terrain not requiring 4wd for any part of the trail. approximately 2 miles in we heard a loud noise, stopped the vehicle and discovered that the front axle housing was cracked. chrysler's roadside assistance would not recover teh vehicle from the trail so we got it to a maintained road. several days later we had the vehicle towed to our jeep dealer for inspection. warranty work was denied on the broken axle housing due to chrysler's determination that we teh failure occurred due to extreme off-roading. verbally we were also told that we were not using the vehicle for its intended purpose. we submitted photos and narratives of similiar incidents (front axle housing breaks during during mild off-road driving, and one instance of hitting a curb with the tires). these were regarded as incidents of extreme off-roading as well. since the breakage occurred after several miles of travel on maintained highway, and then approximately 15 miles on mild off-road trails that did not require 4wd we will replace the entire axle with an aftermarket product that is similiar in cost. our concern is that as we research online we are finding similiar incidents under similiar conditions - front axle housing breaks in the same location when the vehicle is under only slghtly higher than normal driving conditions on 2007-2010 jeep wrangler jk unlimited rubicons. rubicons have an upgraded suspension system for off-road use comapred to other models and feature a trail rated badge on the vehicle, but light off-road use caused failure in our vehicle. | |||
| 10/02/2010 | 10500 | ||
| A 2010 jeep wrangler rubicon caught on fire only 10,000 miles. we were riding down the road and the engine lost power and the rpm's went to zero. there was no check engines lights on and all the gauges were fine. we pulled over to the side and noticed the smoke coming from under the jeep and under the hood. the fire department said they thought it was caused by a over heated transmission and maybe back the fluid up to the exhaust which ignited it. they were not completely sure because the engine was melted so badly. | |||
| 09/03/2010 | 12370 | ||
| E s p a deadly idea that is being forced upon us. may of 2010 i purchased a jeep wrangler unlimited. first weekend of september i had e s p failure. took it to jeep the following wed. they attempted to return it to me unable to duplicate, no poarts replaced. the problem did not go away . e s p failures have been happening since 2007. a safety device to save you in a crash should not cause the crash. only about 12,300 miles on the vehicle. factory stock. no mods. jeep buying back the vehicle will not protect me or my loved ones. the others will still be out there on the road. forced legislation of this will actually create other problems in addition to the failures. various hack jobs will be performed in order to remedy the problem but will actually cause more problems. i already have to dodge weaving drivers for other reasons. drunks are at least attempting to drive. has no one any common sense anymore? if i wanted to be driven i would hire a chaufer. remember the auto seat belts that threw people out of thier cars and caused them to be killed or paralized. ( i personally know someone that this happened to). how about the air bags decapitating children? that really saved lives there. let us not forget the recent prius failures. | |||