Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| TSB-019 | 10/01/2008 | 10027724 | Kia: increased steering effort. in areas where heavy road salt use occurs, increased steering effort and noise (from steering intermediate shaft) for some sedona. *pe | 02/02/2009 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| PE08033 | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | 04/28/2008 | 08/28/2008 | STEERING BINDING | ||
| On april 28, 2008, the office of defects investigation (odi) opened preliminary evaluation pe08-033 to investigate complaints alleging steering binding in model year 2002 through 2004 kia sedona minivans.kia's response to odi's request for information in pe08-033 indicated that concerns with binding of the steering intermediate shaft were first identified and investigated in august 2002, in vehicles sold in indonesia.this investigation resulted in the addition of a stiffening rib to the bearing cap seal.in june 2003, kia again investigated owner complaints of steering noise and higher than normal steering resistance and in october and november of 2003 design changes to the shaft universal joint bearings were made to improve lubricant retention and eliminate water intrusion that could lead to early bearing failure.according to kia, the alleged defect results in a progressive change in steering effort that should be apparent to the driver through noise and gradual changes in steering stiffness long before the condition could become dangerous. odi's analyses of complaint and warranty data relating to the alleged defect show that the condition is occurring at significantly higher rates in salt-belt states (note:for purposes of this investigation the salt belt includes connecticut, delaware, the district of columbia, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia and wisconsin).the warranty rate for replacement of the steering intermediate shaft is 5.5% for vehicles sold in the salt belt and 0.5% for the rest of the united states.the complaint rate for the alleged defect is 186.8 per 100,000 vehicles in the salt belt and 29.4 per 1000,000 vehicles for the rest of the united states.there is one allegation of a crash related to the alleged defect.a subject vehicle struck two parked cars while attempting to make a left turn, allegedly resulting in minor injuries to the driver. odi has upgraded this investigation to an engineering analysis (ea08-017) covering my 2002 through 2004 kia sedona vehicles sold or currently registered in salt belt states to assess the frequency and trend of the alleged defect and its effect on steering effort. | ||||||
| EA08017 | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | 08/28/2008 | 07/01/2009 | STEERING INTERMEDIATE SHAFT BINDING | ||
| Odis analysis of warranty data shows that the alleged defect has occurred at a relatively high frequency in salt-belt states (5.9 percent).however, the tests conducted by odi and kia have shown that the alleged defect has a minimal effect on steering efforts.in addition, odi interviews of owners who experienced the alleged defect showed that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts and was more of a nuisance concern. there has been one allegation of a minor crash related to the alleged defect, involving a my 2003 kia sedona with 59,900 miles.the vehicle had been checked twice in the previous nine months by a dealer for complaints of stiff steering and that the vehicle felt like it was intermittently losing power assist.the crash occurred as the driver was attempting to make a left turn while traveling at approximately 20 miles per hour and struck a vehicle parked on the right side of the street that the vehicle was turning into. the crash resulted in minor injuries to the driver. after the crash, it was determined that the intermediate shaft was exhibiting some binding of the steering intermediate shaft bearings.while the absence of additional crashes or injuries does not mean that there is not a safety-related defect, there have been no reported additional crashes caused by the alleged defect in the past three years. the release of the technical service bulletin should assist service personal in diagnosing this potential problem long before it becomes potentially dangerous.accordingly, this investigation is closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist. the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-017 closing report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/14/2009 | 41000 | 1 | |
| 2003 kia sedona - mileage on this van 48,177 1. steering stiffness, make it hard to turn about 90% of the time while driving. 2. rough engine - missed fire due to the coil leakage and about started about 6-8 months ago. *tr | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 09/16/2004 | 40295 | 11 | 04/23/2003 |
| I've had many problems with my 2003 kia sedona. the emergency brake has never been right. the brakes were replaced at 13k miles, again at 24k miles (front & back) and i'm sure they need to be replaced again at 40k miles. at 22k miles i took the van to the shop for brakes only to be told that both wheel bearings, the left strut (they refused to replace both struts since it was warranty but if i was paying for the repairs they would recomend replacing in pairs) and the power steering pump was going out (which the manager said he was doing me a favor by telling me about). i have also complained of the a/c taking forever to cool down, had a sensor replaced for the gas tank after the check engine light came on and service to the drivers seatbelt. then yesterday during a storm i went through a puddle about 4 or 5 inches deep which splashed water on my van for a couple of seconds and about 50 feet down the road the van died and could not be restarted. upon having it towed to the kia dealer i was told that my airfilter had gotten wet and that there was dish soap in my airfilter which would be considered customer damage and not covered by warranty. i also complained about more noises coming from the front and a grinding noise when i begin acceleration in low gears. they requested i make an appointment for service on those issues. in addition, i purchased this vehicle on 4/23/03, when i tried to file a complaint about my service on the wheel bearing, etc with kia they had no record of me ever purchasing this van. apparently in their minds my van was sold to someone else on 2/27/03. this means if there is ever a recal or service notice sent out i would not receive them. in addition they had my warranty expiration date set at 2/27/03. i spoke with several people concerning this issue and was assured that this would immediately be corrected, however yesterday when i called for assistance i was told that the van was still listed as being sold to another person. *ak | |||